Agents faced more complaints and paid out higher levels of redress last year, industry data shows. Annual figures from the Property Redress...
Archive
![Misleading information is No. 1 complaint, says PRS boss](/upload/images/3%20EAT%20weekend%20feature%20-%20Misleading%20information%20is%20No%201%20complaint%20says%20PRS%20boss%20-%20Sean%20Hooker%20interview.jpg)
Despite the announcements, the publicity, the guidance and the acres of website information, the most common complaint surrounding house sales is...
14 October 2023
From: Features
![Redress scheme unveils new member panel](/upload/images/Shutterstock-only%20images/Property%20Market/Franchise-400x310.png)
The Property Redress Scheme (PRS) has formed a new member panel that will be chaired by senior industry figure Eric Walker. The...
12 January 2023
From: Breaking News
![Property Redress Scheme names advisory panel members](/upload/images/Shutterstock-only%20images/Property%20Market/BusinessTeam-400x310.png)
The Property Redress Scheme (PRS) has named the members of its new advisory panel. It will replace the PRS Advisory Council and...
25 October 2022
From: Breaking News
![Property Redress Scheme unveils plans for new advisory panel](/upload/images/Housing%20Market%20%26%20Property%20Images/HousingMarket2020-400x310.jpg)
The Property Redress Scheme (PRS) is putting together an advisory panel to improve governance, accountability and sector representation when formulating policies. It...
12 July 2022
From: Breaking News
![Estate agent complaints rise but fewer are upheld](/upload/images/Housing%20Market%20%26%20Property%20Images/LandlordStressed-400x310.png)
The number of complaints about estate and letting agents increased last year but fewer gripes were upheld. Data based on members of...
27 April 2022
From: Breaking News
![Reform of properties listings welcomed by industry leaders](/upload/images/library/OnlinePropertySearch-400x310.jpg)
Industry figures have come out in favour of the long-term programme of new compulsory information to be contained on property listings. From...
22 February 2022
From: Breaking News
![How can letting agents help tenants with rent arrears?](/upload/images/library/TenantsLandlordTalking-400x310.png)
Almost a million tenants have built up rent arrears since March 2020, according to research by National Residential Landlords Association (NRLA)....
15 September 2021
From: Features
![Agents warned to be in a redress scheme for ALL aspects of their work](/img/default/eat.png)
Estate and letting agents are being urged to check that they are signed up with an approved redress scheme that covers...
25 July 2019
From: Breaking News
![Flurry of new laws and regulations to come, whoever is Prime Minister](/img/default/eat.png)
The head of the Property Redress Scheme is urging agents to prepare for yet more regulation and legislation changes likely to...
28 May 2019
From: Breaking News
![Property Redress Scheme adds 1,750 members after redress shake-out](/img/default/eat.png)
The Property Redress Scheme says it’s recruited another 1,750 members following the shake-out last week when one of its rival redress...
13 August 2018
From: Breaking News
![Redress schemes working together to drive out 'poor practice'](/img/default/eat.png)
The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...
07 June 2017
From: Breaking News
![Redressing the wrongs of agents remains fair and impartial](/img/default/eat.png)
When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...
05 November 2016
From: Features
![Time to stick it up: Agents still not complying with transparency law](/img/default/eat.png)
Running a business is not easy, but sometimes it becomes harder because we are expected to modify our behaviour due to...
20 May 2016
From: Features
![Property Redress Scheme announces first workshop for agents](/img/default/eat.png)
One of the three approved Ombusdman-style operators, the Property Redress Scheme, is to hold its first agents’ workshop in March. The morning...
26 January 2016
From: Breaking News
![Sean Hooker, Head of Redress, PRS](/img/default/eat.png)
Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...
23 December 2015
From: 60 Second Interview
![Could you be risking a fine?](/img/default/eat.png)
There are a number of fairly recent regulations that agents need to comply with. One of them, now just over a year...
18 December 2015
From: Features
![Sheffield: an example of how a local authority can enforce compliance](/img/default/eat.png)
It’s been nearly a year since all lettings and property management agents have been legally required to join a redress scheme...
25 September 2015
From: Features
![PRS Announce Partnership with Small Claims Mediation](/img/default/eat.png)
The Property Redress Scheme (PRS) is delighted to announce their partnership with the award winning mediation provider, Small Claims Mediation (SCM) The...