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Katy Jones
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With regards to inaccurate descriptions, we are all guilty of writing a rose tinted description, but its our job to point out the positives of a property and I think most applicants appreciate that it has to be that way. However their real gripe here comes from the agent not having had a proper conversation about the property before booking the viewing. Negotiators can resolve this by properly qualifying their applicants and talking yes TALKING to their applicants- not emailing, and not accepting any old viewing request. You are actually doing your applicants and owners and yourself a huge favour by taking the time to properly understanding what your applicant is looking for. Many applicants can be reluctant to have a lengthy chat before booking a viewing but you really are doing them (and yourself) a disservice if you don't talk to them and get to know their needs before booking in that 8pm viewing!
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From: Katy Jones
07 January 2017 17:46 PM