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To add, the rule change was an oversight that we have apologised for and any deposits we held have been returned.
From:
mark howell
11 May 2015 20:49 PM
I work for the company and the story has been blown up. The deposit scheme was completely acceptable with the property ombudsman until August last year, there was no clear update that the rules had changed. The deposit scheme was simple, if the buyer wished the property to be removed from the market immediately we requested a £2,000 holding deposit which was held in a separate account for deposits. This was returned upon exchange of contracts or if any adverse survey reports or searches came in, which meant the buyer did want to go ahead with the purchase. No one has complained until now and home owners are happy they have a committed buyer. We were simply trying to keep fall through rates down and see more transactions complete.
From:
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11 May 2015 20:35 PM
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From: mark howell
11 May 2015 20:49 PM
From: mark howell
11 May 2015 20:35 PM