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Alistair Helm

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Excellent piece of work - the first time I have seen this analysis undertaken. As a New Zealand reader I can confirm the accuracy of the data for both Australia and NZ is a perfect representation. I would though add some context. Both Australia and NZ are tightly regulated markets with licensing authorities that oversee the industry. Agents are in the case of NZ almost all self-employed contractors working under a licensee, in Australia there is more of a salary base level. Individual agents bear all the costs and are legally liable under a raft of laws that have very stringent penalties for breaches and agents can be fined severely and barred for life if guilty. The NZ & Australia service is in my judgement a very high touch service, certainly as compared to the UK which I do have experience of. Online solutions such as Purple Bricks would struggle in NZ as they are likely to do in Australia due to the lack of real incentive for 'agents' and the legal liability any legal operation needs to manage in representing a seller. As to US and Canada it is really important to appreciate in those market a buyer has to operate through an agent who cannot be the sellers agent, it would be a conflict of interest to operate as the UK, Australia and NZ do in having purely a seller's agent - for this reason both US and Canada for comparison sake you would need to half the commission to create a fair apples with apples comparison.

From: Alistair Helm 04 May 2018 10:00 AM

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