Property guru Phil Spencer is joining a Rightmove webinar this week on how to tackle fall-throughs.

Taking place on Thursday, the webinar will feature Spencer alongside John Reynolds, the chief operating officer of transaction platform Coadjute. 

The webinar will explore the causes of delays and failed transactions in the home-moving process, and discuss how greater collaboration, better information sharing and innovation can help create faster, more certain property transactions.  

The session will also examine the role agents play in maintaining customer confidence when delays occur, particularly when many of the causes sit outside an agent’s direct control. 

In addition to expert insights, the webinar will also explore new Rightmove research into the home-moving process, which found that communication can matter more than speed.  

When asked which estate agent they would be more likely to recommend, 80% of movers chose an agent whose sale took longer than hoped but who kept them informed throughout the process. By comparison, just 3% would recommend an agent whose sale completed quickly but left them in the dark. 

Jason Charles, head of education at Rightmove, says: “While many of the causes of delays and fall-throughs sit outside an agent’s direct control, they play a critical role in keeping customers informed, maintaining confidence and helping transactions progress.  

“Fall-throughs remain one of the most frustrating parts of the journey for both agents and their customers. By bringing together expert voices like Phil Spencer and John Reynolds, alongside real examples and consumer insight, we hope this webinar will give agents practical, achievable ways to improve the process.” 

Agents can register to attend and submit questions in advance via the Rightmove Hub:  https://hub.rightmove.co.uk/webinar/reducing-fall-throughs-with-phil-spencer-and-john-reynolds/