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More work needed to support agent wellbeing

More than half of property professional have admitted experiencing constant stress at work, new research suggests.

The findings were revealed as part of a Wellbeing at Work survey among more than 500 legal firms, conveyancing practices and estate agents. 

The survey by the Conveyancing Foundation found 58% of respondents experience stress as a constant factor in their work or report high levels of stress, with workload being the main cause, followed by work-life balance and lack of support from management.


The majority of respondents said they desire more flexible working arrangements, with working from home being the most popular choice. Only 10% of people have no hybrid working in their organisation.

The survey also highlights that stress levels are higher among exclusively office-based staff. 

Respondents said they have positive working relationships with people in different roles but the dealings between conveyancers and estate agents needs improvement, the report said, with deadlines and external pressures causing concerns about difficult collaborations.

Property professionals said they would like more recognition of their contribution, stronger industry-wide relationships and reduced workload to alleviate stress. 

There were also calls for the introduction of mental health first aiders in workplaces, especially among estate agents.

Lloyd Davies, chairman of the Conveyancing Foundation, said: “The survey findings indicate that employers can do more to improve wellbeing at work, as almost 90% of respondents feel that there is room for improvement. 

“Flexible working arrangements, increased access to mental health support, and a reduction in workload are necessary to address the challenges faced by professionals in the property industry.

“The Conveyancing Foundation's ‘Wellbeing at Work’ survey provides valuable insights into the experiences of property industry professionals and will drive positive change for the sector. 

“The Foundation plans to use the survey results to establish best-practice blueprints with industry leaders, revolutionising how the property industry approaches wellbeing at work.”


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