A ‘disruptor’ tech company claims that large numbers of people are dissastisfied with the conveyancing element of house moves, with many having to repeatedly chase their conveyancers or even take time off work to progress their transaction.
The company, When You Move, has surveyed 2,006 people and found:
- 18 per cent have had to take time off work, or spend their own personal time, checking on the conveyancing side of their purchase (and this proportion rises to 25 per cent of those aged 35 to 54;
- 29 per cent said that during the sale or purchase, they had to speed up the process themselves by ‘pushing through on processes’;
- 25 per cent felt that lawyers offered the lowest level of customer service that they encountered during the transaction;
- 21 per cent would not use the same lawyer again because of their poor customer service;
- 12 per cent claimed they wanted to move house but were deterred by the legal process.
The tech company claims that on average residential transactions take some seven weeks longer than expected when an initial completion date was predicted.
It puts some of this down to its claim that out of 10,420 law firms in the UK registered with the Solicitors Regulation Authority only 233 specialise in property law, as denoted by their registration with the Specialist Property Law Regulator CLC.