By using this website, you agree to our use of cookies to enhance your experience.
Graham Awards


Branches fight back: 'Six reasons why agents should stay on High Streets'

One of the industry’s best respected trainers and consultants has outlined six key reasons why agents should keep offices on the High Street.

Richard Rawlings, in an article for Estate Agent Today, says he has “compelling” reasons why agents should not heed the advice - given by Keller Williams’ UK managing director in another recent EAT article - when he urged agents to move to serviced offices.

Rawlings says the serviced office option may work well in Keller Williams’ original territory, the US, where there is a multi-listing service and every agent has access to every instruction on a shared commission basis.


However, in the UK - where only buyers registered with an agent can be offered the properties that agent is marketing - there are six key reasons for retaining High Street office according to Rawlings.

Firstly, Visibility. “Volume of eyeballs is the issue, so a busy road, with both pedestrians and especially road traffic is key. Local people need to be continually reminded that you’re in business. Your visible office is as important as your for sale and sold boards.”

Secondly, Confidence. “The 89 per cent of vendors who have not chosen the online route, surely prefer the reassurance of knowing that you are a real estate agent … Without such an office you’d have to seriously ramp up your marketing spend to offset your invisibility.”

Thirdly, Commitment. “An agent with a local office is committed, both to the business, and importantly, to the neighbourhood as the local property expert. … People are more likely to trust the opinion of their blatantly local agent than that of some remote office, which could even be a temporary serviced office.”

Fourthly, Marketing. “The way [your office] is designed and presented, gives a clear message as to your agency style. … The image your office presents plays a significant role in the type of client you attract.”

Fifthly, Familiarity. “For marketing to be effective, it must be conveyed across multiple channels. So social media, digital marketing, boards, leaflets, letters, newsletters, branded cars, sponsorships, etc and your office presence all play their part.”

Sixthly and finally, Repetition. “Any marketeer will tell you that in order for any marketing device to be effective, the consumer will usually need to be exposed to it at least six times within two months. If potential vendors drive past your competitor’s office every day, but they don’t see yours, then you are instantly at a significant disadvantage.”

Rawlings - whose own website is here - will be developing these arguments at greater length in EAT’s Features section this weekend, and will be explaining more about why the serviced office option may be more suitable for the US than the UK.

In the meantime, if you want to read the original story about Ben Taylor’s comments in favour of serviced offices, you can see it here.

Poll: What's best for your agency?


  • Charlie Lamdin

    Completely agree Richard.

  • icon

    All very valid points. Richard, I'd love your take on what PropertyHeads' portal and social network is doing to give High Street branches increased online visibility to their local home movers.

  • Chris Arnold

    Completely agree. The financial commitment speaks volumes to the local community rather than some here today gone tomorrow 'local expert'.
    Having invested though, more needs to be done to get homeowners into the branch.
    To develop the relationships.

  • icon

    Unlike retail habits where consumers regularly buy the same goods from the same store, we never have any idea when someone is going to buy or sell so you have to be in their face all the time and by every means possible from high visibility branches and boards through to social media and community events. And yes I include local newspapers in that (just compare your vendor demographics to those of local newspapers).

  • icon

    Richard, i love you. The American system never works in the UK, it always fails despite many tries. Sharing a commission of 5 or 6 % works in the US and for an American to pay less they know something is wrong. For some reason in the UK a percentage of the public will always go with cheap. As my Father in law used to say, "buy cheap buy dear". You have to pay to learn.

  • John Evans


  • Chris Mervyn

    Totally agree Richard - unless you have the marketing budget of a small country and the very best agencies enlisted. The word Remax springs to mind.


Please login to comment

MovePal MovePal MovePal
sign up