An influential consumer body is demanding a complete overhaul of Energy Performance Certificates. Which? says that with millions of households across the...
Archive
A coalition of organisations representing consumers, financial institutions and energy suppliers has written to the Department for Energy Security and Net...
01 May 2024
From: Breaking News
Trade and representative bodies representing the legal, surveying, estate agency and property management sectors, including the Conveyancing Association, have launched the...
27 April 2024
From: Features
Artificial Intelligence is now a part of all our lives, but my attention was grabbed recently by an AI critique of...
23 April 2024
From: Breaking News
Almost one in five vendors admit to having failed to disclose disputes with neighbours to prospective buyers when selling their home,...
19 April 2024
From: Breaking News
The term ‘time bomb’ is sometimes overly used in the housing market, and while it has been linked to many things...
06 April 2024
From: Features
In this, the second of a three-part series, David Beaumont continues his critique of the new Material Information Guidance. There are 21...
30 March 2024
From: Features
If you want to hear of a tale for our industry’s times - featuring housing shortages, planning disputes, rampant inflation and...
23 March 2024
From: Features
Agents faced more complaints and paid out higher levels of redress last year, industry data shows. Annual figures from the Property Redress...
18 March 2024
From: Breaking News
Following the release of Material Information Parts B & C, iamproperty’s Product Manager, Tania Bonesi, shares insights on how Estate Agents...
07 February 2024
From: Features
Estate and letting agents are being urged to take data protection rules more seriously. It comes as the Information Commissioner’s Office (ICO)...
04 January 2024
From: Breaking News
Two London firms have been expelled from The Property Ombudsman (TPO) for failing to pay compensation to consumers. This brings the total...
14 December 2023
From: Breaking News
GetAgent has been ordered to make its marketing claims clearer following a complaint to the Advertising Standards Authority (ASA). The advertising watchdog...
06 December 2023
From: Breaking News
The role of a residential landlord has changed considerably over the years. What was once a relatively straightforward means of generating...
18 November 2023
From: Features
If you’ve paid even scant attention to Landlord Today or other trade titles, you’ll be familiar with the headlines about rogue...
04 November 2023
From: Features
Despite the announcements, the publicity, the guidance and the acres of website information, the most common complaint surrounding house sales is...
14 October 2023
From: Features
The Council for Licensed Conveyancers (CLC) has warned it is receiving “too many complaints” about breaches of undertakings by solicitors. The regulator...
09 August 2023
From: Breaking News
Estate agents have been urged to be wary of complaints around market appraisals and the handling of offers. The latest annual review...
03 August 2023
From: Breaking News
Just one agent was expelled from The Property Ombudsman (TPO) redress scheme in the latest quarter. TPO has revealed that Price Point...
27 June 2023
From: Breaking News
A man has been jailed for fraud after conning potential property buyers out of nearly £16,000. Jaspal Singh Juttla, 64 of Northwood...
01 June 2023
From: Breaking News
Agents are being urged to be clearer about their terms of business with clients after the public face of The Property...
15 May 2023
From: Breaking News
A controversial change due to be brought about in the proposed Renters’ Reform Bill is the abolition of Section 21 ‘no...
15 April 2023
From: Features
At a time of great uncertainty, the HomeOwners Alliance (HOA) and the Federation of Master Builders (FMB) have announced a partnership...
13 April 2023
From: Breaking News
Eight agents were excluded from The Property Ombudsman (TPO) scheme during the first quarter of 2023 including collapsed online brand Doorsteps for...
06 April 2023
From: Breaking News
Trade and representative bodies representing the legal, surveying, estate agency and property management sectors have launched the fourth iteration of the...
03 April 2023
From: Breaking News
The Property Redress Scheme (PRS) has formed a new member panel that will be chaired by senior industry figure Eric Walker. The...
12 January 2023
From: Breaking News
I wasn’t completely surprised to read here on Estate Agent Today that our industry remains near the bottom of the league...
06 December 2022
From: Breaking News
Property professionals, including agents, are being urged to make use of a dedicated small business banking dispute scheme before it closes...
21 November 2022
From: Breaking News
High transaction volumes are likely to lead to more complaints about agents, a compliance expert claims. Paul Offley, compliance officer at The Guild...
18 November 2022
From: Breaking News
The chair of the Council of Licensed Conveyancers (CLC) has warned firms that it shouldn’t be seen as a ‘light-touch’ regulator. Speaking at...
07 November 2022
From: Breaking News
Increasing numbers of complaints about agents are being resolved without formal investigation but issues are becoming more complex, The Property Ombudsman...
02 November 2022
From: Breaking News
A new Code of Practice for builders and an independent Ombudsman for consumers in the new-build sector went live this week. Customers...
07 October 2022
From: Breaking News
The latest White Paper from the Institute of Residential Property Management (now part of The Property Institute) has called for customers...
11 August 2022
From: Breaking News
Another piece about conveyancing? Seems like it's been a bit of free-for-all in the last couple of weeks on the woes...
06 August 2022
From: Features
A wide range of upcoming legislative changes will affect the private rented sector. From new carbon monoxide alarm regulations to renters...
16 July 2022
From: Features
02 July 2022
From: Features
Proptech firm iamproperty has overhauled its movebutler platform with more material information features and a Love Island theme. The end-to-end onboarding and...
24 June 2022
From: Breaking News
Portals are aiming to boost consumer awareness of new material information rules rather than refusing non-compliant listings. Agency listings have been required...
22 June 2022
From: Breaking News
It’s the fifth anniversary of the Grenfell fire tragedy, but are high rises any safer today than they were then? On 14th...
18 June 2022
From: Features
Rising property prices in the UK mean that occupiers are renting long past their forties. According to the government’s last English...
15 June 2022
From: Features
AllAgents has revealed the 10 worst rated agency brands on its customer review platform, with Purplebricks leading the worst performers. The reviews...
31 May 2022
From: Breaking News
If you are an easily offended Frankie Valli fan, look away now. A regional agent that was rapped by the Advertising Standards...
03 May 2022
From: Breaking News
The number of complaints about estate and letting agents increased last year but fewer gripes were upheld. Data based on members of...
27 April 2022
From: Breaking News
An estate agent has hit back at the Advertising Standards Authority (ASA) after the watchdog banned a poster advertising the firm’s...
27 April 2022
From: Breaking News
The Advertising Standards Authority (ASA) has informally resolved a complaint regarding claims made by Purplebricks about home sales. The advertising watchdog revealed...
27 April 2022
From: Breaking News
A new Deputy Ombudsman, Lesley Horton, has been appointed by The Property Ombudsman Scheme. She will work alongside Property Ombudsman, Rebecca Marsh,...
21 April 2022
From: Breaking News
It was a quiet first quarter this year for sanctions at The Property Ombudsman (TPO). The redress scheme has revealed that just...
08 April 2022
From: Breaking News
The Advertising Standards Authority (ASA) has said it may consider complaints about ‘misleading SSTC listings’ on portals but suggests it may...
06 April 2022
From: Breaking News
Trading Standards has advised agents to update listings once they reach the "sold subject to contract" (SSTC) stage. It comes after legal...
05 April 2022
From: Breaking News
Agents and conveyancers have signed up to a new buyers’s and seller’s property information form that is described as having been...
04 April 2022
From: Breaking News
In this weekend feature, inventory expert and chair of the AIIC, Daniel Evans, sets out why rental reform changes will make...
02 April 2022
From: Features
The Advertising Standards Authority has banned a property investment firm from using a letter claiming that it wanted to buy homes...
30 March 2022
From: Breaking News
The market’s likely to slow this year as the rising cost of living saps some buyer confidence, so agents are understandably...
04 March 2022
From: Breaking News
A national newspaper has lifted the lid on what it alleges to be the backgrounds of high-end self-employed agents who feature...
28 February 2022
From: Breaking News
Property searches are not showing up some new road schemes because they are classified by local councils as planning consent for...
24 February 2022
From: Breaking News
Industry figures have come out in favour of the long-term programme of new compulsory information to be contained on property listings. From...
22 February 2022
From: Breaking News
An estate agency is running a competition to encourage residents to photograph badly-located For Sale and To Let boards. The Basingstoke branch...
26 January 2022
From: Breaking News
22 January 2022
From: Features
The Guild of Property Professionals is celebrating its 25th anniversary with a pledge to work hard this year to stand out...
21 January 2022
From: Breaking News
EAT readers may have seen a piece in Friday’s property section of The Times about the long-running Simplify saga, which has...
13 December 2021
From: Breaking News
Compliance check list - are you New Year ready? The start of a new year is a great time for estate agents...
10 December 2021
From: Sponsored Content
The Dispute Service has been selected to operate the New Homes Ombudsman scheme, following what has been called ”a fiercely competitive...
03 December 2021
From: Breaking News
With the conveyancing crisis at the Simplify Group now approaching two weeks old, it appears Purplebricks has been the worst affected...
19 November 2021
From: Breaking News
The Advertising Standards Authority has stepped in following a complaint about a property advertised by Connells-owned Countrywide estate agents. The issue revolves...
06 October 2021
From: Breaking News
The recent stamp duty holiday and the subsequent conveyancing logjam this triggered has acted as a wakeup call for the industry....
25 September 2021
From: Features
Agents are being warned about removing personal data and information from marketing material. Paul Offley, compliance officer at The Guild of Property...
24 September 2021
From: Breaking News
The worst of the Covid-19 pandemic appears to be firmly in the rear-view mirror as we move into the last quarter...
15 September 2021
From: Features
Day in, day out, I see how good estate agents really are. Whether it’s in my day job on Location, Location, Location...
06 September 2021
From: Breaking News
The Property Ombudsman says there’s been a big increase in enquiries to its service in recent months, despite the pandemic. In its...
24 August 2021
From: Breaking News
A former estate agent has accused the National Trading Standards Estate and Letting Agent Team of trying to discredit him. Chris Wood,...
04 August 2021
From: Breaking News
A new service launched over the weekend, proposing to charge buyers £30 for a “guaranteed” viewing, has split opinions amongst estate...
26 July 2021
From: Breaking News
The police have now received complaints about the tweet believed to have been sent from a personal account of a Savills...
12 July 2021
From: Breaking News
A bankrupt builder from Devon persuaded pensioners to pay him £271,000 to construct a home - but his poor workmanship has...
06 July 2021
From: Breaking News
No fewer than seven estate and lettings agencies have been expelled from The Property Ombudsman scheme today. Most of them are now...
30 June 2021
From: Breaking News
Last weekend we spoke with Liana Loporto, NAEA Propertymark’s president, in an exclusive interview. Here we follow that up with an...
26 June 2021
From: Features
A consultation into the draft New Homes Quality Code has been published with a consultation period for the industry ending on...
22 June 2021
From: Breaking News
A council cracking down on the increase of illegally positioned estate agent boards. Agents are required, under Planning and Highways legislation to...
04 June 2021
From: Breaking News
A firm has agreed to amend its claim that it was the number one selling agent in its town in 2020,...
26 May 2021
From: Breaking News
The TDS annual review 2020 indicates that deposit disputes have remained low over the last year, at around 1%. This is...
24 April 2021
From: Features
An estate agency has apologised after a bogus employee posted offensive comments about Prince Philip on a newly-created fake Facebook account. This...
13 April 2021
From: Breaking News
Purplebricks has removed advertising claims which suggested it sold homes for a higher sum, on average, than rival agencies. The Advertising Standards...
24 March 2021
From: Breaking News
From 4 May 2021, your agency could be blocked from charging late fees, compounding interest on missing rent and taking any...
20 March 2021
From: Features
Online agency Yopa says it will change a claim on its website that appears to suggest no fee will be charged...
17 March 2021
From: Breaking News
A prominent estate agent has warned buyers and sellers about the perils of the controversial Modern Method of Auction. MMA is now...
15 March 2021
From: Breaking News
Agents are up in arms at a Rightmove restriction temporarily preventing access to parts of its listing back-end. Agents received an email...
11 March 2021
From: Breaking News
New guidance has been issued in a bid to allow agents to get the insurance payouts they expect from the Business...
10 March 2021
From: Breaking News
An agency has changed a property listing on its website following an intervention by the Advertising Standards Authority. The agency was Campbell...
03 March 2021
From: Breaking News
Being a letting agent today means keeping up to date with the long list of rules and regulations governing how a...
20 February 2021
From: Features
Let’s address the elephant in the room first - the property sector and how we market properties is changing. Gone are the...
10 February 2021
From: Features
A new body which says it will “champion better outcomes for buyers” is described as independent but is to be chaired...
09 February 2021
From: Breaking News
There is little doubt that the last year was one which none of us will easily forget both personally and professionally....
27 January 2021
From: Features
Propertymark has told the government that it needs to introduce overarching regulation of agents now, because existing piecemeal provisions are unmanageable...
24 December 2020
From: Breaking News
Many independents will be based in the capital, but given its size and breadth they may get drowned out even more...
19 December 2020
From: Features
Estate agency Move has had to change a description on Rightmove following an intervention by the Advertising Standards Authority. The agency described...
16 December 2020
From: Breaking News
The Property Ombudsman says there have been more complaints lodged about agents so far in 2020 than in 2019. This is despite...
15 December 2020
From: Breaking News
The Homes Act requires landlords to consider whether their tenants' indoor air is safe. Five key air contaminants are listed in...
12 December 2020
From: Features
First off, hello and welcome to this new series – appearing in Estate Agent Today’s Breaking News section each month –...
10 December 2020
From: Breaking News
‘Many are in complete denial about the time it takes and still think it’s eight to 10 weeks.’ I won’t tell you...
05 December 2020
From: Features
Back in September, Westminster Council launched a new strategy to help 'protect tenants' and 'ensure they live in good-quality and well-managed...