Are Conveyancing referrals worth the aggravation that they can sometimes generate?
The revenue generated from Conveyancing referrals is always welcome in these difficult times. The consequences of choosing the wrong Conveyancer/Solicitor to represent your clients can have serious repercussions and prove detrimental to your clients and the progress of your transactions.
Not all Conveyancers are the same. They do not all have the same facilities, IT infrastructure or attitude to client care.
Care needs to be taken when choosing your Conveyancing partner. In particular you need to ensure that:-
They have the capacity/resources to support your referrals. Too much work into too small an environment can have dire consequences.
Ensure that they share your values in relation to customer care and client satisfaction. Old school solicitors can often “beat to a different drum” in this respect.
Ensure that you agree service standards with your Conveyancer – how long they will take to return calls etc – a simple Service Level Agreement may be appropriate.
Do they need to be local to your business – High Street practices may not have the facilities, practices or procedures to provide the service that you require? Specialist Conveyancing practices are prevalent throughout the country and are now adept at dealing with transactions without seeing their clients in person.
Who will be doing your Conveyancing – A personal Conveyancing service and developing a great relationship with your Conveyancer is an absolute must if you are going to work together in the long term.
Ensure that the lines of communication are open at all times. Specify when you want updates in relation to your transactions; work with your conveyancer on projected completions at the start of a month; ensure that your conveyancer has a good, up to date, case tracking facility that allows you to keep abreast of your transactions 24/7.
Most Conveyancers are now keen to promote the payment of introducer commission. Take care to choose the correct one.
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