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KEYWORD "Unfair Trading Regulations" - 54 RESULTS
The art of collaboration - why it can help benefit the home buying and selling process

If there’s not a book called ‘The Art of Collaboration’ then there should be. Update: a quick Google search shows there...

11 June 2022

From: Features

New material information rules will benefit consumers and agents

Millions of people use online property portals every year to conduct their property search, whether it be for sales or for...

11 May 2022

From: Features

Trading Standards: Why POA listings are unlawful

The National Trading Standards Estate and Letting Agency Team (NTSELAT) deemed yesterday that the use of POA or “price on application”...

05 May 2022

From: Breaking News

Advertising watchdog open to considering SSTC listing complaints

The Advertising Standards Authority (ASA) has said it may consider complaints about ‘misleading SSTC listings’ on portals but suggests it may...

06 April 2022

From: Breaking News

Trading Standards reminds agents to update SSTC listings amid legal debate

Trading Standards has advised agents to update listings once they reach the "sold subject to contract" (SSTC) stage. It comes after legal...

05 April 2022

From: Breaking News

Agent webinars - your chance to ask Rightmove anything

Agents will be able to grill Rightmove’s legal and compliance director David Cox this morning as part of the portal’s webinar...

05 April 2022

From: Breaking News

Upfront Information - Light at the end of the Tunnel? 

They say that in fashion, if you wait for long enough, clothes that are hanging at the back of your wardrobe...

02 April 2022

From: Features

Phil Spencer - Agents Have Standards … So Show The Customer!

For an unregulated industry, agents have an awful lot of regulations to deal with. For example, there’s the mandatory membership of a...

02 February 2022

From: Breaking News

Agents urged to conduct extra legal checks on buyers

Agents are being advised to go above and beyond the legal requirements for anti-money laundering requirements.  Paul Offley, compliance officer for The...

13 October 2021

From: Breaking News

Estate agency scandal shows Trading Standards work is vital - claim

The work of the National Trading Standards Estate and Letting Agency Team is “vital” it claims - and the case of the...

27 August 2021

From: Breaking News

Banned estate agent given custodial sentence

A banned West Midlands estate agent has today been sentenced to a custodial sentence of six weeks, suspended for two years, and fined £4,000 at Wolverhampton Crown Court after pleading guilty...

26 August 2021

From: Breaking News

Shock intervention by Trading Standards in 'charging for viewing' row

The controversial proposal by a PropTech start up to charge potential viewers of properties to let or for sale has been...

10 August 2021

From: Breaking News

Estate Agency Regulation - House of Commons publishes update

The House of Commons Library has published what may be the definitive record of estate agency regulations issued in recent years...

09 August 2021

From: Breaking News

No appetite amongst agents for charging for viewings - Propertymark

NAEA Propertymark says there’s no appetite that it can see amongst its representatives across the UK for charging people £30 for...

02 August 2021

From: Breaking News

Pay-per-view wins Propertymark green light but agents warned

Propertymark says a new pay-per-viewing service is “interesting” but warns agents to protect themselves by abiding by consumer protection regulations. The warning has come following...

26 July 2021

From: Breaking News

Agent accused of charging to view a property: Is this illegal?

An estate agent has been accused of charging prospective clients to view a property. The claim has been made on Twitter by...

10 June 2021

From: Breaking News

Trading Standards to recommend changes to ‘material info’ on listings

The Trading Standards agency team has outlined to Estate Agent Today the process it will follow to improve what it calls...

18 May 2021

From: Breaking News

Property Details - new dispute over what should be included

The controversial demands of Trading Standards for more “material information” to be provided upfront in property details have been criticised by...

17 May 2021

From: Breaking News

Trading Standards ask agents for views on ‘upfront portal information’

National Trading Standards wants agents, portals and industry groups to come up with ways to provide basic essential material information ‘upfront’.  The National...

20 April 2021

From: Breaking News

Breakthrough on faster house sales with new digital form

An industry group charged with trying to make house buying simpler and quicker says it’s made a breakthrough on ‘upfront’ information...

16 March 2021

From: Breaking News

Trading Standards to advise Boomin on referral fees disclosure

The Boomin portal, which incentivises agents to cross-sell and benefit from referral fees, is to receive advice on fee disclosure from...

19 November 2020

From: Breaking News

Does experience still count in estate agency?

“I’ve got 47 years of experience as an agent. Do I still have to get a qualification?” asked one attendee at...

31 October 2020

From: Features

PropTech firm swipes at Purplebricks over property measurements

A PropTech firm that regularly claims London homes are mis-measured in property descriptions has taken a swipe at Purplebricks. Pupil, a spatial...

05 August 2020

From: Breaking News

Technology is central to solving property’s mismeasurement issue

To most people, purchasing a home is the single most significant financial commitment made across a lifetime. Given the impact and...

13 June 2020

From: Features

Virtual Viewings Warning - agents should keep copies in case of dispute

The Property Ombudsman is advising agents to use virtual viewings only as a filtering process with offers being agreed only ‘subject...

01 May 2020

From: Breaking News

Trading Standards to probe house raffle problems

Future complaints about property raffles by individual home owners seeking to avoid estate agency fees will in future be handled by...

28 February 2020

From: Breaking News

Agents warned they will be accused of mis-selling

A leasehold reform campaigner claims estate agents face “growing calls to be held accountable for mis-selling leasehold properties.” Louie Burns, managing director...

21 January 2020

From: Breaking News

Agency’s £40k bill after allowing staff to value home they wished to buy

An estate agency will pay out over £40,000 after being found to have misled customers and allowing one of its own...

29 October 2019

From: Breaking News

Upfront information will be crucial to the future of buying and selling

When it comes to major issues confronting housing, and in particular the direction that the government would like to take the...

23 March 2019

From: Features

Case Study: Noise issue could cost agent £9000

Our latest case study come from a recent news item to have hit the industry and national press. A disgruntled tenant is claiming...

16 January 2019

From: Sponsored Content

Increased Trading Standards budget should focus on CPRs compliance

You will perhaps have seen recently that the Government has decided to boost funding to the regulator, the National Trading Standards...

29 September 2018

From: Features

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical...

29 August 2018

From: Sponsored Content

CPRs; the implications

In 2014 The Properties Misdescriptions Act was repealed and replaced with the Consumer Protection from Unfair Trading Regulations, otherwise known as...

29 August 2018

From: Sponsored Content

Referral fees – why a ban won’t make services cheaper

We are currently engaged in consultations with our members to help to find a practical solution to the concern of the...

21 July 2018

From: Features

Estate agency as it used to be - EAT looks back at 2008

Estate Agent Today is 10 years old this weekend. We hope you’ll agree that’s a cause for celebration and a great...

29 June 2018

From: Breaking News

Agent to face trail - he denies lying over sales information

It is understood that an estate agent from Cornwall is to face trial over allegations that he misled potential customers over...

11 June 2018

From: Breaking News

Ombudsman scheme launches online training on CPRs for agents

The Property Ombudsman has launched an online training module which it describes as the first of its kind.  The interactive module -...

29 March 2018

From: Breaking News

Should agents pay for an increased Trading Standards budget?

A large part of the DCLG’s Call for Evidence on the home buying and selling process focuses on the role of...

18 November 2017

From: Features

Purplebricks: Independent agents release text of complaint letter

The fledgling Charter for Independent Estate and Letting Agents has released to the media the text of a complaint letter it...

02 March 2017

From: Breaking News

Why up-front ID verification could speed up transactions

The housing market has not been short of a White Paper over the last few months, and while you might just...

25 February 2017

From: Features

RICS is latest body to warn agents on dangers of portal juggling

The Royal Institution of Chartered Surveyors is the latest body within the industry to warn its members against portal juggling. Following statements...

15 November 2016

From: Breaking News

Agency hit with fine for 'false advertising'

An estate agency has been fined by a local authority for putting up a 'Sold' board outside a house more than...

22 September 2016

From: Breaking News

How can we encourage closer collaboration between estate agents and solicitors?

With an anticipated “Call for Evidence” from the Dept of Business Innovation & Skills looking into the home-buying experience ETSOS is...

01 September 2016

From: Sponsored Content

Estate agency fined after 'misleading' statements on its website

An estate agency has been fined after a trading standards team accused it of making misleading statements on its website. Warwickshire county...

17 August 2016

From: Breaking News

Portal juggling: campaigning agent demands action against portals

An agent at the centre of the campaign to expose and stop portal juggling wants to know whether the National Trading...

15 August 2016

From: Breaking News

What is ‘Compliance in a Box’ all about?

With ever increasing obligations, estate agents know that compliance matters now more than ever.  However, being able to obtain access to the...

12 August 2016

From: Features

NTSEAT, NAEA, Redress schemes all warn against portal juggling

The National Trading Standards Estate Agency Team is warning agents not to engage in portal juggling - an activity it describes...

12 August 2016

From: Breaking News

ETSOS Respond to Government’s anticipated “Call for Evidence” on improving the conveyancing process

As a service provider to both Estate Agents and Conveyancing Solicitors from one platform, ETSOS sits in a fairly unique position...

06 July 2016

From: Sponsored Content

Conveyancing initiatives put the emphasis on modernisation

Two initiatives appear to show efforts by the conveyancing industry to make its house transaction processes quicker and more appropriate to...

28 April 2016

From: Breaking News

Most agents don't check vendor-neighbour disputes - claim

An insurance company claims that around 60 per cent of estate agents do not check with their vendor clients about disputes...

10 November 2015

From: Breaking News

Concerns over agents' obligation to reveal property defects

There have been concerns raised over new trading standards guidance for estate agents on having to reveal ‘significant defects’ about properties...

03 September 2015

From: Breaking News

New official guidance to help agents meet CPRs and BPRs

A new trading standards Guidance on Property Sales has been launched aimed at improving estate agency service to customers.  The Powys-based National...

02 September 2015

From: Breaking News

Trading Standards unveil property sales guidance

The National Trading Standards Estate Agency Team has prepared a draft of revised guidelines on property sales, to replace the old...

14 July 2015

From: Breaking News

How to ride the digital wave legally and fairly

The internet and rapidly evolving digital landscape has revolutionised the way people buy and sell properties. With some reports suggesting 95 per...

03 July 2015

From: Features

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