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KEYWORD "Trust" - 350 RESULTS
Lee Dahill, Director of Sales for the Today publications and The ValPal Network

Who are you? I’m the Director of Sales for both the well-known industry leading Today publications and The ValPal Network. Leading publications: Estate...

12 February 2019

From: 60 Second Interview

Agent bruised by malicious and false reviews posted online

An estate agent says he’s “bruised” by recent mysterious negative online reviews he has received - shortly after he posted positive...

11 February 2019

From: Breaking News

Mystery surrounds broad daylight theft of cash from agency branch

Mystery surrounds the details of an apparent theft of thousands of pounds by three men who walked into an estate agency...

11 February 2019

From: Breaking News

This needs to be the start of redress reform, not the end

The dust may have settled on the government’s recent announcement regarding housing and property complaints, but opinion is still split on...

09 February 2019

From: Features

Agents Do Charity - and is there a Spring in our step?

The end of the snow has given way to warmer weather, and while it’s a little early to speak of spring...

08 February 2019

From: Breaking News

PropTech can help prevent fraud – here’s how

To a sales-focused agency, having a lettings department can sometimes feel like losing control of the business. Recent cases of property management...

07 February 2019

From: Sponsored Content

Trustpilot changing review system to disclose 'suppressed' complaints

The review website Trustpilot is to make it easier for the public to see whether companies have tried to stop complaints...

07 February 2019

From: Breaking News

Countrywide brand backs review website set up by former agent

A review website has launched that describes itself as “a new and powerful research and marketing tool in the residential property...

07 February 2019

From: Breaking News

Why agents need smart review platforms to improve customer experience

Customer experience (CX) will largely determine the future of estate agency in the UK. This is now a key battleground for...

06 February 2019

From: Features

Online agency looks to private sales because of Purplebricks and others

The regional agency MoveSelf, which set up in 2017 as an online estate agent, is shifting emphasis towards For Sale By...

05 February 2019

From: Breaking News

Purplebricks' biggest critic ditches High Street and takes his estate agency online

Purplebricks might have the last laugh - its biggest critic is ditching his High Street office and making his own agency online. Controversial...

04 February 2019

From: Breaking News

A new approach to data can empower Generation Rent to buy

Purchasing a property. It’s a key life goal that so many Millennials aspire to - yet one that has become frustratingly...

02 February 2019

From: Features

Common outsourcing myths busted

Outsourcing. Everyone has an opinion on it and there’s a stigma surrounding it in the lettings industry. But get this…letting agents ARE...

01 February 2019

From: Sponsored Content

The importance of being part of a trade association

When it comes to letting a property, it is important that landlords and renters have faith in their agent. The more...

26 January 2019

From: Features

How can estate agents build their online reputation?

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

19 January 2019

From: Features

It’s time to upgrade your AML armoury

The government has moved to crack down on money laundering in the UK with a new campaign focusing on the accountancy,...

16 January 2019

From: Features

The future's bright - here's how your agency can thrive in 2019

Even with 2019 well underway, letting agents need to keep refining their long-term goals and business targets. For agencies with a...

12 January 2019

From: Features

Does your tenant require an increased power supply?

‘I need more power’ - it’s a common request experienced by landlords, letting agents and commercial estate agents across the country. Be...

12 January 2019

From: Features

Six quick fixes for speeding up the sales process

With the speed of property sales continuing to slow and no end to the sluggishness in sight, it’s time to take...

09 January 2019

From: Features

PropTech Today: The under-appreciated 2019 property events near you

It’s time to think about planning the 2019 events calendar. This year, there are more PropTech conferences scheduled than ever before,...

09 January 2019

From: Breaking News

Agents Do Charity - here we go for 2019!

We’re back with the first edition of Agents Do Charity for 2019 - and despite the uncertainty everywhere else, one thing...

04 January 2019

From: Breaking News

Agents Do Charity - our last roll of honour of 2018…

Well here we are, at the last Agents Do Charity of the year. It’s been a record haul of good works, as...

21 December 2018

From: Breaking News

Is the deposit-free rental model a good idea?

When renting a property out, letting agents and landlords recognise that it is important to take a deposit from the tenant...

15 December 2018

From: Features

Great relationships are at the heart of a premium customer service

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...

15 December 2018

From: Features

Property Jobs Today - the latest industry movers and shakers

Two weeks to Christmas but no sign of our industry slowing down with more job moves announced in recent days.  Please let...

10 December 2018

From: Breaking News

Emoov’s humiliation - the fallout for the industry

Whatever one thinks about online estate agencies, it’s a cause of genuine sadness when people lose their jobs - close proximity...

08 December 2018

From: Features

Agents Do Charity - with a festive focus on the homeless...

It’s that time of the week again when we focus on the great work done by the industry, usually without much...

07 December 2018

From: Breaking News

Emoov: Rival agents try to poach vendors as public complaints mount

At least some calls from potential customers to Emoov are being cut off and rival estate agents are now plundering the...

03 December 2018

From: Breaking News

Agents Do Charity - and  OMG it's December tomorrow...

With Christmas less than four weeks away (yes, really) the countdown to the festive season begins tomorrow when December begins. Charity...

30 November 2018

From: Breaking News

Diversify or die - now an agent is selling a box in the Royal Albert Hall

High-end agency Harrods Estates is not content with selling homes in London’s infamous challenging market - now it’s marketing a box...

28 November 2018

From: Breaking News

ZPG’s Charlie Bryant talks exclusively to Estate Agent Today

To say legendary ZPG founder and CEO Alex Chesterman left big boots to fill when he stepped back from day-to-day operations...

24 November 2018

From: Features

Property Natter: could these innovations change the market forever?

How will things be done in the future? There’s no knowing, of course, given the many variables at play, but it’s...

17 November 2018

From: Features

Are online agencies in trouble? Investors will decide

However mild the weather may have been for most of us, it’s a cold autumn for the online estate agency market...

10 November 2018

From: Features

Agents Do Charity - including one agency’s First World War fund-raising

Hello and welcome to another Agents Do Charity, our round-up of great work done by our industry to raise funds for...

09 November 2018

From: Breaking News

Interview About the Venture

1.             Who are you and what do you do? HeyJuno Property is a business dedicated to empowering estate and letting agents throughout...

06 November 2018

From: 60 Second Interview

Reservation agreements back on the agenda thanks to former agent

A new company is claiming to reduce chain collapses during sales by creating a lockout agreement, also known as a reservation agreement. Property...

06 November 2018

From: Breaking News

Property Natter: how much is that home in the window?

It’s the most obvious visual medium high street agents have at their disposal, and for many decades has been absolutely pivotal...

03 November 2018

From: Features

Agents Do Charity - and there isn't a backstop in sight...

Bored with Brexit? Baffled by the backstop? Troubled by the transition period?  Well here’s a promise - there’s no mention of the...

19 October 2018

From: Breaking News

Ditching the High Street and launching 'The Hub' pays off for Humberts

The estate agency group Humberts, which narrowly avoided collapse early this year, now claims to have turned around its fortunes thanks...

18 October 2018

From: Breaking News

Can negative google and Facebook reviews damage brand reputation?

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

13 October 2018

From: Features

Emoov chief calls for radical 'blend' of online and traditional agency models

The chief executive of Emoov, Russell Quirk, has suggested that the unexpectedly low take up of online agents may mean that...

11 October 2018

From: Breaking News

Agency sells home via first-ever Artificial Intelligence auctioneer

A platform which previously offered online private treaty exchanges says a sale of a home in the Republic of Ireland has...

11 October 2018

From: Breaking News

Why online reviews can build trust, drive traffic and improve service

More than half of home owners now use online reviews to choose their estate agent when putting their property on the...

10 October 2018

From: Features

Don’t be hasty in ditching your high street office

Several agents have asked me whether they should consider ditching their high street offices and move to an out of town...

06 October 2018

From: Features

Branches fight back: 'Six reasons why agents should stay on High Streets'

One of the industry’s best respected trainers and consultants has outlined six key reasons why agents should keep offices on the...

03 October 2018

From: Breaking News

Ex-Savills man launches For Sale By Owner service cutting out agents

A website has officially launched this morning, aiming to push the concept of US-style For Sale By Owner online property marketing...

02 October 2018

From: Breaking News

The link between Brexit and the online agent debate

From where I’m standing there’s a lot in common between the debate between online and traditional agents, and the argument over...

29 September 2018

From: Features

Agents Do Charity - £1m to £1...it's all hugely appreciated

Hello and welcome to this week’s Agents Do Charity - another chance to hear about the remarkable fund-raising done by our...

28 September 2018

From: Breaking News

Purplebricks claims 81% of listings sold within 12 months

The latest figures from Purplebricks, contained within the agency’s annual report released this week, claim that 81 per cent of its...

27 September 2018

From: Breaking News

Purplebricks to expand further overseas thanks to total cultural shift

Purplebricks has this morning announced that it’s to expand its US activities still further, breaking into Florida for the first time. It...

25 September 2018

From: Breaking News

PropTech Today: will Unmortgage change our industry forever?

Those of you who receive (and read) my Sunday PropTech Review will know that, by far and away, the most shared...

19 September 2018

From: Breaking News

Lies, Damned Lies and the house price index that's 'a national statistic'

The old cliche about statistics may be cruel but the government has perhaps left itself open to its use after announcing...

19 September 2018

From: Breaking News

3 steps to building a strong brand

What are the magic ingredients for building a strong brand, attracting new customers and building trust with your target market? Gareth Helm,...

13 September 2018

From: Sponsored Content

Estate agency banned from taking credit for historic testimonial

A website claim by the London estate agency Moveli has been banned by the Advertising Standards Authority after a complaint from...

12 September 2018

From: Breaking News

EweMove claims it's UK's fifth largest online agency - and is in profit

EweMove is the country’s fifth largest online agency group based on transactions, and continues to make a profit according to its owner,...

12 September 2018

From: Breaking News

Online reviews: huge and growing distrust from the general public

There’s been a huge vote of no-confidence in online reviews, often used for marketing by many online agencies and some traditional...

11 September 2018

From: Breaking News

US franchise network owned by Warren Buffett enters London market

A well-known London estate agency says it signing up to a US-based real estate franchise network run by billionaire Warren Buffett. From...

10 September 2018

From: Breaking News

Property Natter: setting the record straight on SEO and subdomains

Fake news has become the popular catchphrase of a certain orange-tinted president in recent years. And everyone, from tech giants like...

08 September 2018

From: Features

£20m cash boost for Yopa from big-name investors

Yopa, which says it is the second largest hybrid agency when measured by listings, has received a major new £20m investment. Savills -...

28 August 2018

From: Breaking News

How much is your EGO costing you?

Estate and lettings agency is arguably one of the most fierce, ruthless and relentless industries going. And, with fluctuating stock levels,...

15 August 2018

From: Sponsored Content

Marketing automation can make your business smarter

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

11 August 2018

From: Features

Property Natter: Q&A with Stephen Ludlow, ludlowthompson

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...

11 August 2018

From: Features

Countrywide share price plummets after rescue plan announcement

Countrywide's share price has dropped sharply following the announcement of the company's rescue plan - but the firm itself says this...

02 August 2018

From: Breaking News

Don’t fall foul of anti-money laundering rules

Does your company apply adequate customer due diligence measures when carrying out estate agency work?  Does it establish and maintain appropriate policies...

28 July 2018

From: Features

Home win for Purplebricks: Kenny Bruce buys football stadium

One of the brothers behind Purplebricks has bought a football stadium in his home town. Kenny Bruce last year put £500,000 into...

27 July 2018

From: Breaking News

Customer service - why is it so important to your agency?

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...

25 July 2018

From: Features

 Property Natter: what has 2018 brought so far?

First things first, I have to mention the World Cup. The dream is over, football’s not quite coming home (not until...

14 July 2018

From: Features

Success for 20 year old agency owner with big plans for the future

An agent who is only 20 - and who set up his own firm when he was still a teenager -...

13 July 2018

From: Breaking News

Move over Alexa! New free-to-list 'voice leads' portal to be launched

A new free-to-list portal is to be launched - and it is to be ‘voice led’.  The PropTech firm Triplerr says it...

10 July 2018

From: Breaking News

New service aims to help 'Right Of First Refusal' leasehold flat owners

A new website has been set up specifically to help leasehold flat owners who have been served a Section 5 Notice...

04 July 2018

From: Breaking News

Back to the future? - Industry experts predict estate agency in 2028

A decade ago we were still years away from Purplebricks, Countrywide was a colossus in the industry, no one had thought...

02 July 2018

From: Breaking News

Agents Do Charity - has anyone got a cool drink to spare?

Boy it‘s hot out there, with little end in sight yet. That’s the good news. Now the even better news -...

29 June 2018

From: Breaking News

‘Word of mouth is better than reviews when choosing an agent’

A survey shows only 18 per cent of vendors favour reviews over personal recommendations when it comes to choosing an estate...

25 June 2018

From: Breaking News

Does your estate agency need to be more flexible?

It’s no secret that technology has changed the way businesses operate, in all sectors. With that has come changes to the...

23 June 2018

From: Features

Rebranding gives agency its 25th office in London

Hunters is hoping to defy the long-running slowdown in the London market with the opening of a new branch in Greenwich.  The...

22 June 2018

From: Breaking News

Agents Do Charity - as we all wait for Sunday's big game...

If World Cup 2018 appeared to be low profile at the start, it didn’t last long. Following this week’s Harry Kane goals...

22 June 2018

From: Breaking News

Property Natter: Q & A with Peter Rollings

Peter Rollings is one of the most respected and best-known figures in property, having helped to rapidly grow Foxtons (where he...

16 June 2018

From: Features

Agents Do Charity - end-to-end stuff for good causes...

The World Cup may be entertaining us for the next few weeks but whatever England’s fate may be, one thing is...

15 June 2018

From: Breaking News

Tragedy as Suzy Lamplugh's father dies without knowing who killed her

Paul Lamplugh, the father of estate agent Suzy who was presumed murdered 33 years ago, has died - tragically, without ever...

13 June 2018

From: Breaking News

PropTech Today: What’s the true value of an estate agent in the world of tech?

Is there really any true value to an estate agent in our current climate? Will there be a role for traditional agents...

06 June 2018

From: Breaking News

It's not just Purplebricks - another agency boasts thousands of Trustpilot reviews

It’s not just Purplebricks that makes much of its apparently- favourable online reviews - now EweMove has issued a statement expressing...

05 June 2018

From: Breaking News

Conveyancers may have to publish prices, services and reviews

As the process of making buying and selling more transparent continues to gather pace, the body that regulates conveyancers says it...

05 June 2018

From: Breaking News

Property Natter – marketing magic, Mr T and GDPR fever

Last time out I looked at the growing importance of content, social media and design – but these should only form...

02 June 2018

From: Features

Agents Do Charity - from front doors to wild gardens...

Hello and welcome to this week’s Agents Do Charity - and just because it’s half term, don’t think the industry has...

01 June 2018

From: Breaking News

Here are four ways data can improve your business

How can you use data to benefit and better your business? It’s something you’ll no doubt have asked yourself down the...

21 May 2018

From: Sponsored Content

Century 21 UK slashes franchise price from £23,500 to £1,000

Century 21 UK is slashing the cost of becoming a franchisee for a six week period, cutting the price from £23,500...

18 May 2018

From: Breaking News

Foreign buyers may shun UK because of tax changes - claim

A new report suggests Capital Gains Tax changes coming into effect next year are worrying a large majority of wealthy overseas...

17 May 2018

From: Breaking News

Agents on the go - why your smartphone is one of your most valuable tools

Gone are the days of having to rush back to your office every time you win an instruction to market the...

16 May 2018

From: Features

 PropTech Today: Selling my flat - even tech can’t help a quiet market

That’s it. I’ve given up. The lull has continued and it’s becoming quite a bore.  The price drop hasn’t worked. The revamped...

16 May 2018

From: Breaking News

ZPG shares rocket 30% on news of sale to US tech firm

ZPG shares have rocketed up in value by 30 per cent this morning on the back of a £2.2 billion bid...

11 May 2018

From: Breaking News

Social media 'may be better than reviews to assess some estate agents'

Emoov founder Russell Quirk says that in some cases social media might give a more accurate picture of an estate agency’s...

04 May 2018

From: Breaking News

Ben Robinson, Director of Agency Services at Landmark

Who are you and what does it say on your business card? Ben Robinson, Director of Agency Services at Landmark What is Landmark...

03 May 2018

From: 60 Second Interview

The ten worst mistakes to make when selling your business

I have sold hundreds of lettings businesses over the last twenty-five years. Based on this experience, these are the mistakes that you...

02 May 2018

From: Features

More controversy as Purplebricks and Trustpilot are probed by BBC show

A BBC Radio 5 Live analysis of online reviews has reignited the argument about the glut of positive reviews for Purplebricks...

30 April 2018

From: Breaking News

Agents Do Charity - and you're still walking for good causes...

The London Marathon may have been and gone but there are plenty of agents and others in our industry still prepared...

27 April 2018

From: Breaking News

They're not quite over yet - final County ESTAS awards just announced

The final winners’ list for this year’s ESTAS Awards has just been published with the  ‘Best In County’ agents named -...

26 April 2018

From: Breaking News

PropTech Today: Selling my flat - community vs systems

I have total transparency. I love that.  I know how the portals are doing, I know how many people are clicking on...

25 April 2018

From: Breaking News

War of words goes on between Purplebricks and allAgents

The long running spat between review website allAgents and hybrid agency Purplebricks reignited over the weekend following a Facebook post. A Purplebricks...

23 April 2018

From: Breaking News

It’s not what you say, it’s the way that you say it

‘Respect’ is the new mantra for politicians: whether it’s about street gang leaders, social media trolls or those on either side...

14 April 2018

From: Features

Agents Do Charity - a marathon edition (and talking of marathons...)

Hello everyone and welcome to this week’s Agents Do Charity - it’s a bumper edition with plenty of fantastic fund-raising going...

13 April 2018

From: Breaking News

More backing for buying reforms from conveyancers and agents

The Conveyancing Association has backed the government’s calls for extensive reform of the buying and selling process, announced at the weekend. The...

12 April 2018

From: Breaking News

PropTech Today: Selling my flat part two - how did my valuations go?

To say I had a lot of reaction to last week's column about selling my flat would be an understatement. I've never...

11 April 2018

From: Breaking News

Conveyancers back government reforms of buying and selling processes

The conveyancing industry regulator has thrown its weight behind the government’s proposals to improve the buying and selling process.  Stephen Ward, director of strategy...

10 April 2018

From: Breaking News

What do estate agents need on their website?

In the modern marketplace – where people live their lives on their smartphones and tablets, social media has a bigger influence...

06 April 2018

From: Sponsored Content

PropTech Today: Is AI set to transform the world of property?

Last week, a story was published by CNBC about a couple who sold their home, for above the asking price, without...

28 March 2018

From: Breaking News

Emoov well ahead of Purplebricks in new assessment of online agencies

  An assessment of nine online agencies undertaken by a property website has seen Emoov come out on top after being analysed...

26 March 2018

From: Breaking News

Fast track to franchise success - are you ready to be your own boss?

For many estate agents seeking to become entrepreneurs, the idea of starting their own business is undoubtedly daunting, especially when going...

17 March 2018

From: Features

Savills reveals other PropTech investments as well as Yopa online agency

High-end international estate agency company Savills claims Yopa, in which it has invested substantial sums, is now the UK’s 10th largest...

16 March 2018

From: Breaking News

Another agency wins award based on reviews by “real customers”

Andrews Property Group has won the Feefo Trusted Service award, which the agency describes as “an independent seal of excellence that...

15 March 2018

From: Breaking News

Surcharge for 'five day exchange and completion' is slammed as rip-off

A critic of the conveyancing process has accused a law firm’s charge of £95 for “exchange and completion within five working...

13 March 2018

From: Breaking News

Agents' PropTech Toolshed: Choosing and leveraging your software

Firstly, a huge thanks to everyone who shared and commented on my first blog and for all those that emailed me...

03 March 2018

From: Features

EweMove franchisee working from home takes over bricks-and-mortar branch

A EweMove branch operating from a franchisee’s home in Staffordshire has taken over the running of a bricks and mortar agency. EweMove’s...

02 March 2018

From: Breaking News

Agents Do Charity - and it's snow joke in this weather...

Collars up, gloves on, scarves pulled tight...it’s so cold you can hardly concentrate on work let alone anything else. But the...

02 March 2018

From: Breaking News

New tool eases burden of agents' anti-money laundering compliance

The National Association of Estate Agents says a new tool just launched will make it easier for agent members to comply...

01 March 2018

From: Breaking News

PropTech Today: In the age of technology, customer service is timeless

We think about technology all the time. At least, I do. And there’s nothing left in property that technology hasn’t touched...

28 February 2018

From: Breaking News

Report exposes online agents over very poor sales progression

A new report by the residential property team of a legal firm has found widespread criticism of online agents’ over their...

27 February 2018

From: Breaking News

Property Jobs Today - agents and portal people on the move...

Hello and welcome to this week’s Property Jobs Today. If you haven’t caught this feature before, it’s a regular Monday opportunity...

26 February 2018

From: Breaking News

Agents Do Charity - and they're riding, trekking and bidding...

Welcome to the latest Agents Do Charity - your opportunity to let the rest of the industry know exactly what great...

23 February 2018

From: Breaking News

Sales progression: Pushing the process through

“Are we there yet?” In the same way that these words can drive you to distraction (any parent who has endured the...

17 February 2018

From: Features

Advertising watchdog rules on another complaint about Purplebricks

The Advertising Standards Authority has ruled on another complaint lodged about Purplebricks. Although the latest appears minor it adds to a lengthy list...

14 February 2018

From: Breaking News

Purplebricks: boards up, shares down?

Why I won’t buy Purplebricks shares and why if I had any, I’d sell fast… In its latest adverts, Purplebricks attempts to...

13 February 2018

From: Features

Purplebricks ads confront 'best price' issue and mock High Street rivals

Controversial new Purplebricks advertisements on social media mock traditional estate agents who “twiddle their thumbs” in offices and claim the hybrid...

13 February 2018

From: Breaking News

Client Money Protection insurance: Protecting you and your clients

A new year means new predictions for what’s to come in the letting industry. Sometimes things come to fruition as expected....

10 February 2018

From: Features

allAgents and agency group CIELA reignite disputes with Purplebricks

The Charter for Independent Estate and Letting Agents says Purplebricks is still not complying with a ruling made by the Advertising...

06 February 2018

From: Breaking News

Pressure mounts on Purplebricks to release actual sales figures

Pressure continues to mount on Purplebricks to reveal its sales data after a weekend during which claims about its effectiveness continued...

05 February 2018

From: Breaking News

Housing: its part in Theresa May's downfall

It’s probably unwise to write too much about politics these days. The most fanciful predictions turn out to be less wild...

03 February 2018

From: Features

Conveyancing: It's not about referral fees

Whisper it quietly, but there seems to be change in the air when it comes to agents recommending lawyers based on...

03 February 2018

From: Features

Increase in agents using GPS to protect against assaults and accidents

Data from a firm specialising in lone-worker protection suggests that there has been a 27 per cent increase in the number...

02 February 2018

From: Breaking News

Robert Reed  Head of Tarporley Office, Wright Marshall

Q. How did you get in to the property industry? My career in the property industry actually started out as a holiday...

01 February 2018

From: 60 Second Interview

Who should run Countrywide? What should they do? - our panel speaks out

The story of this week - the ousting of Countrywide chief executive Alison Platt - prompts two key questions. Firstly, who takes...

26 January 2018

From: Breaking News

Purplebricks won't succeed in the Big Apple, says UK arm of US agency

A senior figure at the UK arm of American agency Keller Williams has suggested that Purplebricks won’t succeed in the New...

26 January 2018

From: Breaking News

Agents Do Charity - with a new home, a food bank, and some Angels...

Oh we do love a busy Agents Do Charity page, and this week’s is busy indeed - thanks to everyone for...

26 January 2018

From: Breaking News

Bad news for leaseholders as Appeal Court backs estate owners

Home owners seeking lease extensions may now have to pay more as a result of a controversial judgement handed down by...

25 January 2018

From: Breaking News

NAEA admits a sense of mistrust leads to problems in many transactions

New research from the National Association of Estate Agents and the Association of Residential Letting Agents reveals that no fewer than...

19 January 2018

From: Breaking News

Agents Do Charity: fund-raising and grant-giving for great causes

With the year in full swing we have some more heroic fund-raising and grant-giving stories to tell this week. Thanks so much...

19 January 2018

From: Breaking News

Ex-Countrywide man's legal case could hit value of two million homes

The Court of Appeal is today expected to rule on a legal battle which may be critical in determining the value...

16 January 2018

From: Breaking News

Exclusive: New 'super-portal' launching in the UK on March 1

A new property portal called Linktosale aims to launch in the UK at the start of March following what appears to...

08 January 2018

From: Breaking News

Popular London agent joins executive board of French parent firm

Andy Martin, the popular and respected senior partner at Strutt & Parker from 2009 to earlier this year, has been appointed...

21 December 2017

From: Breaking News

Exclusive: Independent agents’ group to fight ‘poor industry image’

The Charter for Independent Estate and Letting Agents has told Estate Agent Today that it WILL formally launch after all, in...

20 December 2017

From: Breaking News

Purplebricks hits back at “poor” AllAgents review site

Purplebricks has responded to the review website AllAgents which recently reinstated some disputed reviews - but there appears no threat of...

19 December 2017

From: Breaking News

Agents Do Charity - the strictly nearly Christmas edition...

Christmas is just around the corner and we’re all looking forward to a break - but before then we know many...

15 December 2017

From: Breaking News

allAgents v Purplebricks - major announcement expected

allAgents, the review website in dispute with Purplebricks, says a “major announcement” is expected about its next step in the saga...

08 December 2017

From: Breaking News

PropTech Today: Do we need to maintain professional relationships anymore?

Property has always been an industry built on a foundation of personal relationships. Deals made, promotions gained, clients won, portfolios grown;...

06 December 2017

From: Breaking News

allAgents pours cold water on Purplebricks' reviews link with Feefo

allAgents, the specialist review website which has had a bitter dispute with Purplebricks, has poured cold water on the hybrid agency’s...

04 December 2017

From: Breaking News

Purplebricks - now it links up with second customer review service

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

01 December 2017

From: Breaking News

Purplebricks reviews: peace talks with allAgents website end in failure

Hybrid agency Purplebricks and website allAgents have failed in their bid to reach agreement over the accuracy and source of a...

30 November 2017

From: Breaking News

Stamp duty change - government defines 'the first time buyer'

The government has defined the ‘first time buyers’ who will benefit from its immediate scrapping of stamp duty for FTB purchases...

23 November 2017

From: Breaking News

So ... are you one of the industry's very best suppliers?

It’s that time of the year again - when the race begins to find out who will win The ESTAS Supplier...

23 November 2017

From: Breaking News

Purplebricks chief executive now involved in AllAgents peace talks

Estate Agent Today can reveal that the ‘peace talks’ between the AllAgents review website and Purplebricks now involve the agency’s chief...

17 November 2017

From: Breaking News

PropTech Today: Will eMoov’s no-sell-no-fee inspire others?

Online estate agent eMoov recently set itself apart by directly addressing the issues of openness and transparency that have long dogged the online business...

15 November 2017

From: Breaking News

YOPA agency ranked with Uber and Airbnb as 'top start-up of 2017'

The Savills-backed online estate agency YOPA has found itself in glittering company amongst 25 firms listed by business media site LinkedIn...

02 November 2017

From: Breaking News

Exclusive: AllAgents in encouraging peace talks with Purplebricks

Estate Agent Today has been told that the website AllAgents has been holding peace talks with Purplebricks over its dispute about...

01 November 2017

From: Breaking News

Government should be wary of introducing goodwill agreements

Sajid Javid, Secretary of State for Communities and Local Government, has launched a consultation on proposals to reform the house buying...

28 October 2017

From: Features

Government launches consultation into house buying and selling

The government has launched a consultation this weekend calling for evidence on how to make the home buying process “cheaper, faster...

22 October 2017

From: Breaking News

Teenage online boss says his estate agency is already one of UK's biggest

The 19 year old boss of online agency Doorsteps claims that his website has sold £100m worth of homes, currently lists...

17 October 2017

From: Breaking News

Property Natter: reputation, renewables and an online revolution

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...

14 October 2017

From: Features

Q&A with Moneypenny Receptionist Amanda Beck

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...

09 October 2017

From: Sponsored Content

Agents Do Charity - the falling leaves edition...

It’s not just that the days are shortening and the occasional smell of smoke lingers in the evening - the weather...

06 October 2017

From: Breaking News

PropTech Today: Blockchain - who are the key players?

In his PropTech 3.0 report, Andrew Baum dedicated an entire section to blockchain; it was titled: ‘Blockchain is coming – get...

04 October 2017

From: Breaking News

Property Natter: Why Uber’s troubles are reflected in estate agency

As those of us in the industry know, there is a fine balance to strike between disruptive technology – and the...

30 September 2017

From: Features

Can estate management open doors for letting agents?

The UK is home to four million leasehold properties in private ownership, according to government figures. The majority of which require...

30 September 2017

From: Features

Hunters rules out going online but will emphasise new 'digital tools'

Hunters says it will not be following other traditional-style estate agencies by offering online-only services to sellers - but it will...

28 September 2017

From: Breaking News

Trustpilot to remove UK Purplebricks reviews posted to US site

Trustpilot has announced it is to remove UK reviews of Purplebricks which it says were "mistakenly invited" by the agency to be...

20 September 2017

From: Breaking News

PropTech Today: Mr Bruce’s message of hope

When Kenneth Bruce, co-founder of Purplebricks, published an emotional post on social media this week, my first reaction was; what a...

20 September 2017

From: Breaking News

Purplebricks boss Michael Bruce explains challenge to AllAgents' reviews

One of the co-founders of Purplebricks, Michael Bruce, has explained why the agency challenged reviews of its services on AllAgents. Speaking to...

19 September 2017

From: Breaking News

Purplebricks: full text of AllAgents' announcement about suspension

Review service AllAgents has issued a statement explaining why it has suspended the Purplebricks agency. Purplebricks puts much emphasis on public reviews,...

19 September 2017

From: Breaking News

Property Natter: estate agency then, now and in the future

How has the world of estate agency changed in the last few decades? That’s the question this week’s Natter is going...

16 September 2017

From: Features

Is the stigma of renting at odds with our broken housing market?

I’ve written before about the impact of headlines on the property industry. Interest rate speculation.   Market booms and busts. Demand...

16 September 2017

From: Features

Exclusive: Trustpilot review company explains its Purplebricks policy

Online review organisation Trustpilot has issued an open letter regarding its Purplebricks reviews. In it, the review company - which is often...

14 September 2017

From: Breaking News

Agents' Mutual float could hurt PropTech reputation - warning

One of the country’s leading property-technology experts says the way in which the Agents’ Mutual stock market flotation proposal has been...

08 September 2017

From: Breaking News

Online agency YOPA and Savills launch TV ad campaigns this weekend

Online estate agency YOPA - well known recently for advertisements featuring the Village People - is this evening launching a new...

08 September 2017

From: Breaking News

Agents Do Charity - forget the tech, here's the fund-raising

It’s been quite a week, much of it concerning the technology that increasingly underpins our industry.  A glut of fund-raising and relaunching...

08 September 2017

From: Breaking News

LSL announces £20m investment into Savills-backed YOPA

LSL Property Services has announced that it has invested £20 million into hybrid agency YOPA. News of the investment broke on Friday...

04 September 2017

From: Breaking News

Professional Indemnity explained for property professionals

Giving clients reliable advice when they are buying, selling or letting a home lies at the core of every successful estate...

31 August 2017

From: Sponsored Content

Property Natter – are you GDPR-ready?

Are you protecting your data right? This may sound like the sort of direct warning you get from cold callers or...

19 August 2017

From: Features

Purplebricks: interview gives insight into LPE recruitment structure

An interview in an online magazine aimed at the small business sector lifts the lid on some of the structure surrounding...

18 August 2017

From: Breaking News

PropTech Today: Two new solutions prove property is ready to go mobile

I’m excited to write this piece. I love it when something comes along and delivers that genuine thrill; the thrill of...

16 August 2017

From: Breaking News

Wake up and smell the coffee – the bookshops have!

Once upon a time there were estate agents. That was it. Nice and simple. If you marketed and sold residential property,...

12 August 2017

From: Features

As you were - Purplebricks share price riding high again

Purplebricks’ share price has now recovered all of the value it lost after being criticised on two BBC consumer programmes and...

09 August 2017

From: Breaking News

PropTech Today: Trust - the fundamental flaw at the heart of tech-driven business

Even if you didn’t watch it, you’ve almost certainly heard about it by now.  The recent BBC Watchdog exposé of Purplebricks has...

09 August 2017

From: Breaking News

Trustpilot and Woodford stay quiet on BBC's Purplebricks probes

Trustpilot, the review service quoted frequently by Purplebricks as evidence of its apparent popularity, is declining to comment on the adverse...

07 August 2017

From: Breaking News

“Super short-term rentals” and subletting: the future of the private rented sector

Historically, short-term rentals have been an unattractive business for the majority of estate agents and property managers. Scarcity of demand from tenants...

04 August 2017

From: Features

Purplebricks' shares stabilise as NAEA stays distinctly non-committal

The share price of beleaguered hybrid agency Purplebricks has recovered some of the ground it lost earlier in the week after...

04 August 2017

From: Breaking News

Purplebricks told to slow growth and get its house in order by City analyst

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

03 August 2017

From: Breaking News

HIP, HIP, Hooray - The Other 10-Year Anniversary

  You’ll see a lot of 10th anniversary stories in the property industry and consumer media in the coming days: early August...

28 July 2017

From: Features

Why the new build leasehold ban is a big moment for our industry

Without wishing to blow our own trumpet at this time, we did say at the start of the year that 2017...

28 July 2017

From: Features

PropTech Today: The importance of sustained innovation in viewings

I would argue the property industry is fundamentally inefficient. Much of that inefficiency is now being handled by PropTech companies and...

26 July 2017

From: Breaking News

Online reviews: New report sheds light on how they drive leads

A new report reveals how clients’ reviews and star ratings - used by many online estate agents in particular - are...

17 July 2017

From: Breaking News

Property Natter: a half-year review – hybrids, PropTech and resilience

We’re already more than halfway through 2017 and, against all the odds, it’s pushing 2016 close in terms of eventfulness and...

14 July 2017

From: Features

Agents Do Charity - even in this great week of sport...

Wimbledon finals and the British Grand Prix await us this weekend and The Open begins a few days later, completing what...

14 July 2017

From: Breaking News

How independent agents use SEO to take on national brands

How many property professionals are truly happy with their revenue? High levels of competition from new market entrants is a significant...

08 July 2017

From: Features

Purplebricks agrees a UK sale every nine minutes 24/7

New figures released this morning from Purplebricks shows the onward march of the hybrid agency and its Local Property Experts. For the...

29 June 2017

From: Breaking News

Queen’s speech: Property industry reacts to proposed tenant fee ban

The Queen’s speech to the British parliament this week was a scaled-back affair, which was unsurprising given the Grenfell Tower fire,...

23 June 2017

From: Features

Agents Do Charity - the longest list of heroes yet...

Today we’re publishing what we think is our longest-ever list of charitable activities being conducted by agents and their supporters -...

23 June 2017

From: Breaking News

Agents Do Charity – even with sunburn

As the UK is gearing up for a weekend of BBQs, beach visits and sunburn, property professionals have continued to do...

16 June 2017

From: Breaking News

Conveyancing: ASA investigates complaint against Law Society

The Advertising Standards Authority (ASA) has published the details of its investigation into a complaint made against the Law Society. The complaint...

14 June 2017

From: Breaking News

PropTech Today: Is Zoopla about to make a push for agents’ jobs?

Not in vain the distance beacons. Forward, forward let us range, Let the great world spin forever down the ringing grooves of...

07 June 2017

From: Breaking News

Homeowners trust Tories to run UK housing market

British homeowners have the most confidence in the Conservative Party to run the nation's housing market. A survey of almost 4,500 homeowners,...

06 June 2017

From: Breaking News

Agents Do Charity - the first edition of summer

June marks the start of what professional weather folk call summer - and even if the temperatures are a little variable,...

02 June 2017

From: Breaking News

YOPA recruiting agents with 'chance to earn up to £12k per month'

Hybrid estate agency YOPA has launched a recruitment campaign suggesting that agents have “the chance to make between £6k and £12k per...

31 May 2017

From: Breaking News

The ESTAS – the UK’s best letting agents have their say

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

27 May 2017

From: Features

Property Natter – awards success, purple and the future of agency

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...

27 May 2017

From: Features

Tories backtrack on HIPs but still want massive house sales reform

The Conservative Party says it wants greater competition and more digitisation to cut the costs and reduce the amount of time...

22 May 2017

From: Breaking News

Tories insist HIPs are not on their way back after all

The Conservatives now say they are not resuscitating Home Information Packs, despite a suggestion by a prominent former minister that they "had...

19 May 2017

From: Breaking News

Comparison service releases online agencies' performance data

The comparison service Get Agent has released the full details of its analysis of the performance of four different online estate...

19 May 2017

From: Breaking News

YOPA announces new funding from Savills and the Daily Mail

Hybrid estate agency YOPA has announced a successful Series B round of funding in which it raised a total of £15...

17 May 2017

From: Breaking News

Viewber network now over 1,200 as startup closes funding round

Viewber, the outsourced property viewing service and brainchild of high-profile former estate agent Ed Mead, says its network of 'Viewbers' now...

16 May 2017

From: Breaking News

How can letting agents review their fee structure?

Our recent roundtable on the government’s proposed ban on tenant fees generated a range of tips for growing your business.   We recently...

06 May 2017

From: Features

Purplebricks reports '83% instruction growth' in UK

Purplebricks has this morning issued its latest trading update, reporting what it calls "strong growth" in the UK and updating investors on...

04 May 2017

From: Breaking News

Online reviews - They’re here to stay

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...

29 April 2017

From: Features

Vendors shouldn't assume they'll achieve the same price no matter who's selling

Even some of the most successful professionals from other professions fail to grasp the most important point when it comes to...

29 April 2017

From: Features

PropTech Today: Generation Z are coming - agents, are you ready?

I was recently contributing to whitepaper by a major bank about the future of the property industry and, as I was...

27 April 2017

From: Breaking News

Guild chief says aggressive online agency marketing lacks integrity

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...

26 April 2017

From: Breaking News

Agents: Here’s how to review your cost base

Our recent roundtable on the government’s proposed ban on tenant fees generated ten top tips for growing your business.  We plan to...

22 April 2017

From: Features

In the eye of the storm – why agents need good lines of communication

It’s never more obvious how important good communication is for letting agents than in times of bad weather. Havoc caused by...

15 April 2017

From: Features

Property Natter: Q & A with David Cox, ARLA Propertymark

In this Natter we have an exclusive interview with David Cox, CEO of ARLA Propertymark and one of the best-known figures...

08 April 2017

From: Features

Agents Do Charity - the getting-close-to-Easter edition

It’s peak business season for many agents right now and yet they still have time to do good work for charities...

07 April 2017

From: Breaking News

The world is your oyster! Q & A with AIPP’s Peter Robinson

Peter Robinson, CEO of AIPP – Association of International Property Professionals – shines a light onto the international property market. Some UK...

01 April 2017

From: Features

Property Natter: How to improve your agency - a view from the inside

For my latest Property Natter I have sought the opinions of two well-known property consultants - Michael Day, managing director of...

01 April 2017

From: Features

ZPG's acquisition of Expert Agent called in by Competition and Markets Authority

The Competitions and Markets Authority is reviewing the acquisition of Expert Agent by ZPG, parent company of Zoopla and PrimeLocation. A statement...

31 March 2017

From: Breaking News

Survey shows website reviews are key for driving online agent leads

A survey of over 2,000 sellers who used online agency eMoov reveals that review websites were the overwhelmingly largest driver of...

20 March 2017

From: Breaking News

Redressing the balance: why we need more women in agency

Earlier this week it was Dads4Daughters Day – a campaign that strives to promote gender equality in the workplace.  I have three...

18 March 2017

From: Features

How to develop a customer-winning reputation

One of the most sought-after tools in a marketing armoury is something that money can’t buy. Word-of-mouth recommendations. We are far...

17 March 2017

From: Sponsored Content

Why do great estate agents end up with particularly poor lawyers?

Estate agency is a tough business, no doubt about it. It’s probably tougher now to win a listing and tie up...

15 March 2017

From: Sponsored Content

Agents must not ignore bad online reviews, urges social media guru

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...

14 March 2017

From: Breaking News

Budget 2017 wishlist: Expectations from the property sector

Looking ahead to the Spring Budget this week, the Chancellor Philip Hammond will be obliged to face up to the implications...

04 March 2017

From: Features

Purplebricks: Independent agents release text of complaint letter

The fledgling Charter for Independent Estate and Letting Agents has released to the media the text of a complaint letter it...

02 March 2017

From: Breaking News

Independent agents' group turns its attention to Trustpilot

The fledgling group of independent agents which has already launched attacks on online agency operators in general and Purplebricks in particular...

01 March 2017

From: Breaking News

Independent agents' group renews criticism of Purplebricks

The new group for independent owner-managed estate and letting agencies, to be formally inaugurated this week, has stepped up its campaign...

27 February 2017

From: Breaking News

Agents - it’s time to get back to basics

Welcome to February! It means that 2017 is well under way and we’re edging closer to Spring – a time when...

04 February 2017

From: Features

Agents Do Charity - zipped up tight, defying the storm...

Whatever the weather, whatever the season, our industry excels itself at good work - and we are always delighted to publicise...

03 February 2017

From: Breaking News

60 Second Interview: Shameem Golamy, Managing Director of Properstar

1.For those who are not familiar with Properstar yet, how would you summarise your services? Properstar is an online portal that helps...

16 January 2017

From: 60 Second Interview

Property Natter: Q & A with Countrywide’s Sam Tyrer

A post-Christmas treat this week, as I carry out a Q & A with one of the leading figures in property,...

14 January 2017

From: Features

Mergers of independent estate agencies: the market and the price

Consolidation continues apace amongst traditional estate agents. The raft of pressures on agents is increasing and these pressures have two strong...

14 January 2017

From: Features

Imprisoned estate agent to return to court for financial hearing

It has been revealed that an estate agent who is serving a five year prison sentence for fraud is to return...

20 December 2016

From: Breaking News

Agents Do Charity - with just one week to Christmas...

Only a week to the Christmas break and still our industry goes above and beyond the call of duty to raise...

16 December 2016

From: Breaking News

Tribunal finds agent suffered attempted sexual assault on viewing

A health service tribunal has found that a senior paramedic tried to sexually assault an estate agent as she prepared for...

05 December 2016

From: Breaking News

How to spot fake estate agent reviews

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

03 December 2016

From: Features

30 years after Suzy Lamplugh disappearance: agents are still vulnerable

Liz runs her own estate agency in Gateshead. When researchers for the Suzy Lamplugh Trust got in touch earlier in the year to...

19 November 2016

From: Features

Property Natter: how to build a brand

Good branding is absolutely crucial to any successful business or product, even more so in a world of social media, instant...

12 November 2016

From: Features

Guild follows Tepilo and ESTAS in linking with agency review platform

The Guild of Professional Estate Agents has followed in the steps on the ESTAS awards by linking up with a reviews and...

09 November 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

Agents Do Charity - let's honour our industry's sparklers

Bonfire Night is upon us but the brightest lights this weekend are those from our industry tirelessly working for good causes. As ever, those...

04 November 2016

From: Breaking News

OTM – is this the end of the Odyssey?

It is with no pleasure and a touch of sadness that I took in the significance of OTM's recent performance in...

28 October 2016

From: Features

Agents Do Charity - and not a ghost of a chance we'd forget...

It may be Halloween but here at Estate Agent Today we’re not getting distracted from honoured our heroic industry’s efforts to...

28 October 2016

From: Breaking News

How can agents manage negative feedback left on review sites?

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

22 October 2016

From: Features

The ESTAS announce link up with global ratings and reviews firm

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

12 October 2016

From: Breaking News

Agency modernisation means Zoopla shares 30% below fair value

Investment group Shore Capital says the future expansion of digital property advertising means Zoopla shares - despite recent growth - are...

11 October 2016

From: Breaking News

30 years after her disappearance, we still have to learn from Suzy’s story

Suzy Lamplugh was just 25 years old when she disappeared whilst working as an estate agent in London in 1986. She’d...

07 October 2016

From: Features

Agents Do Charity - and have a Ball while they're doing it...

One of the great events of the agency year is the Agents Giving Ball, hosted a few days ago at The Lancaster...

07 October 2016

From: Breaking News

Fierce critic of estate and letting agents to head anti-poverty charity

One of the country’s most outspoken critics of estate and letting agents is quitting his role as chief executive of Shelter...

06 October 2016

From: Breaking News

Stay safe: Suzy Lamplugh Trust urges agents to sign up to new code

Three decades after 25-year-old Suzy Lamplugh disappeared on a house viewing, the charity set up in her name is calling on...

05 October 2016

From: Breaking News

Mortgage market defies Brexit jitters as rates hit record lows

Fears raised over the UK housing market in the wake of the Brexit vote have so far proved to be ‘wide...

30 September 2016

From: Features

Property Natter: Q & A with Glenn Ackroyd

This week we have the Head Shepherd of EweMove, Glenn Ackroyd, in the hotseat. He’s been co-owner of EweMove Sales and Lettings,...

30 September 2016

From: Features

easyProperty claims largest deal by an online agency

easyProperty has exchanged contracts on a £35 million property portfolio, which it claims to be the largest deal carried out by...

23 September 2016

From: Breaking News

Property Natter: let's embrace change as an industry

Later on, the title of this piece should become clearer (at least I hope so). First, though, a few bits and...

09 September 2016

From: Features

Agents Do Charity - at home and abroad

While we as a country salute our paralympic heroes in Rio, our industry does the same for those agents and other...

09 September 2016

From: Breaking News

Tenancy deposit protection schemes offer peace of mind

For many people buy-to-let continues to look an attractive income investment at a time of low saving rates and stock market...

26 August 2016

From: Features

Edward Trustworth, My Tenanted Property - Founder

Who are you? Edward Trustworth, 23 What does it say on your business card? Founder, MyTenantedProperty.com What does the business do and what are you...

24 August 2016

From: 60 Second Interview

Selling homes – what's the secret to the perfect transaction?

With almost a fifth of house sales in Britain collapsing every year, it’s now more vital than ever that we –...

19 August 2016

From: Features

Why choose us? Why indeed!

Estate Agents may say they are different. They may even believe they are different. But, the perception of many vendors is that...

19 August 2016

From: Features

International survey reveals worldwide concern over portal listings

A data consultancy says it will shortly release the findings of an online survey on estate agents’ concerns over how their...

18 August 2016

From: Breaking News

Agents Do Charity - and they're gold medal winners...

Britain’s gathering Olympics medal haul is heart-warming, but our heroes in Rio are not the only ones doing great work and...

12 August 2016

From: Breaking News

Electronic signatures receive approval from Law Society

The Law Society of England and Wales have moved to clarify the legal position of electronic signature and have endorsed their...

01 August 2016

From: Sponsored Content

PropTech guru says OnTheMarket could still disrupt portal sector

One of Britain’s foremost PropTech experts says OnTheMarket could still disrupt the portal landscape - but has trust issues following disputes...

29 July 2016

From: Breaking News

How to win more customers using word of mouth

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

22 July 2016

From: Features

Unpicking the new world of estate agency

It’s official; the estate agency business is tougher than ever. Contrary to perceptions that may exist amongst observers and even clients, the...

24 June 2016

From: Features

The current state of play in the property portal market

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...

17 June 2016

From: Features

How can the industry provide reassurance during this time of uncertainty?

Significant national events such as elections and, in this case, referendums bring with them a level of uncertainty.   No-one can predict...

17 June 2016

From: Features

Agents Do Charity - as the Euros become a real nail-biter...

Well, the Euros have turned into a nail-biter for the home teams - but that appears not to be deterring you...

17 June 2016

From: Breaking News

Purplebricks sells £2.8bn worth of property - plans to launch in Australia

In a very buoyant report to the City, Purplebricks claims it has sold £2.8 billion worth of property in the year...

16 June 2016

From: Breaking News

If your fees are justified, you shouldn't be afraid to publicise them

The old and eternal debate over whether or not tenant fees should be banned continues to rumble on. It’s a major concern...

10 June 2016

From: Features

Agents Do Charity - a bumper edition, scoring just before the Euros

Let’s face it - the biggest distraction for many estate agents in the coming weeks may well be the Euro 2016...

10 June 2016

From: Breaking News

Sarah Neate, Design and Marketing Manager

Who are you? Sarah Neate, Design and Marketing Manager     Who Are Mid West Displays? We make, supply and install window and interior display panels. ...

08 June 2016

From: 60 Second Interview

New Countrywide service changes how agents interact with customers

Countrywide's retail chief says the group's new hybrid joint online and traditional project has involved training agents to change the way...

06 June 2016

From: Breaking News

Property Natter:  a conference bonanza!

It’s nearly June – June! – already. Seriously, where has this year gone? This means summer is nearly upon us, with a...

27 May 2016

From: Features

Working to combat conveyancing fraud

Fraudsters attacking the conveyancing sector, successfully stealing large sums of money from homebuyers, are making national headlines at a depressing rate....

27 May 2016

From: Sponsored Content

Hybrid agency to open 15 new branches as reality star boosts business

The never knowingly under-punned EweMove hybrid agency says it’s seen a 69 per cent surge in valuation enquiries within three weeks...

18 May 2016

From: Breaking News

Sarah Beeny's Tepilo defiant after accusation it 'hides' bad reviews

Tepilo, the online agency set up by Sarah Beeny, has come out fighting after The Times newspaper accused it of ‘hiding’...

12 May 2016

From: Breaking News

Hospital listed for sale on estate agency's website 'was a hoax'

An NHS foundation trust has had to issue a statement to defuse fears that a local hospital was up for sale...

12 May 2016

From: Breaking News

Purplebricks: big revenue rise and 'Local Property Expert' numbers up

Purplebricks Group has issued a trading statement to the City - with another dramatic revenue increase and a claim that the...

11 May 2016

From: Breaking News

Money laundering ID – what to do when acting for private individuals

Conducting Customer Due Diligence on clients and beneficial owners is a requirement for all estate agents.   The articles in this series...

06 May 2016

From: Features

Four ways to instantly impress with your customer communication skills

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...

06 May 2016

From: Features

Online agents 'inferior for contact, know-how and trust' says survey

A survey of over 2,000 people suggests that online estate agents lose out to their traditional counterparts in terms of public...

03 May 2016

From: Breaking News

Do your staff reflect the standard of your service?

As property ‘experts’, sector know-how and experience sits centrally to everything we do, right? Of course, but it’s certainly not the only...

29 April 2016

From: Features

Agents Do Charity - the Bank Holiday weekend edition...

It’s the Bank Holiday and an extra-long weekend - although many agents will be making the most of sales, lets, open...

29 April 2016

From: Breaking News

MP pledges to raise portal juggling scandal in House of Commons

A Conservative MP is to raise the portal juggling controversy in the House of Commons. Derek Thomas, MP for St Ives in...

28 April 2016

From: Breaking News

Agents' network asks CMA about role of NAEA on Agents' Mutual board

The Independent Network of Estate Agents has written to the Competition and Markets Authority, raising the issue of the NAEA’s managing...

25 April 2016

From: Breaking News

Agent jailed for five years after taking £450,000 from elderly clients

An estate agent has been jailed for five years for taking more than £450,000 from elderly clients in Cumbria. A BBC report says...

25 April 2016

From: Breaking News

OnTheMarket and CMA: agency director says portal choice was independent

One of the directors of Agents’ Mutual, parent body of portal OnTheMarket, has told Estate Agent Today that his firm does...

22 April 2016

From: Breaking News

Property Natter – why deposit protection schemes matter

This week, as the title suggests, I turn my attentions to the world of deposit protection schemes. Landlords have been legally obliged...

15 April 2016

From: Features

How excellent branding can help estate agents stand out in a crowd

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...

15 April 2016

From: Features

Agents say they are unmoved by OnTheMarket threat of legal action

Some estate agents who received a letter from lawyers acting on behalf of Agents’ Mutual say they will still not upload...

11 April 2016

From: Breaking News

Property Natter: out and about

Storm Katie (makes it sound so harmless when they give it a name like that, doesn’t it?) might have given the...

01 April 2016

From: Features

Why we're recruiting 'Property Gurus' who aren't necessarily agents

This website recently published a piece ahead of the nationwide launch of our new property platform, Be Street Smart.  It explained how...

01 April 2016

From: Features

Agents Do Charity - crack open those Easter eggs...

So this is Easter - a busy time for many agents although once again the industry has shown its compassionate side...

25 March 2016

From: Breaking News

Budget: Stamp duty surcharge confirmed, no buy-to-let bombshells

In today's budget, the Chancellor, George Osborne, has announced a number of measures which will impact the property industry.  The Chancellor confirmed...

16 March 2016

From: Breaking News

What makes a great leader?

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...

12 March 2016

From: Features

How to become a senior manager in ten years

At 29, I'm Romans’ youngest senior manager. Last year I was promoted to a regional management position and I now oversee...

27 February 2016

From: Features

Celebrating 70 years as we think our founder would have wanted

Birthdays aren’t just something for family and friends to celebrate.   Businesses too can justifiably use these milestones to remember their roots and...

27 February 2016

From: Features

The true cost of bad weather – can you afford to be unprepared?

We’ve been facing some pretty adverse weather recently. Gales, storms and terrible flooding in parts of the country have upturned the...

13 February 2016

From: Features

Agents Do Charity - so let us publicise your great work

With February around the corner and spring just about on the horizon (if you can see it for the driving rain...

29 January 2016

From: Breaking News

Top 5 Reasons Why Signage Still Matters

There seems to have been a seismic shift in recent years for companies to migrate everything ‘on brand’ online. However signage...

27 January 2016

From: Sponsored Content

'Innovator' Purplebricks will report profits next year say City analysts

The City consultancy which advises Purplebricks says the online agency will break even in terms of its month-to-month activities by the...

27 January 2016

From: Breaking News

Agents more trusted than politicians - but less trusted than almost anyone else

Estate agents and journalists don’t always have a lot in common but in a new opinion poll they rank side-by-side in...

25 January 2016

From: Breaking News

SearchFlow unveils new brand identity and brings further innovative conveyancing search solutions

SearchFlow’s rebrand and positioning as the specialist in ‘property intelligence’ is a response to new technological advancements and the changing market...

21 January 2016

From: Sponsored Content

Maud Rousseau, Searchflow Group Marketing and Communications Director

This week, SearchFlow launches it new brand. Group Marketing and Communications Director, Maud Rousseau discusses the ethos behind the new brand...

21 January 2016

From: 60 Second Interview

Property Natter: pay what you want – yes or no?

First of all, welcome back everyone. Hope everyone had a great and relaxing break for Christmas and New Year. (Is anyone...

15 January 2016

From: Features

Why I've said no to PLC approaches

Do you remember Martha Lane-Fox? She was the poster girl for lastminute.com and an icon of the dot.com bubble that ended...

15 January 2016

From: Features

NFOPP charity offers cash help to flood-hit past and present members

The Arbon Trust is allocating £10,000 to help past and present NFOPP members in financial difficulties as a result of flooding...

11 January 2016

From: Breaking News

Could you be risking a fine?

There are a number of fairly recent regulations that agents need to comply with. One of them, now just over a year...

18 December 2015

From: Features

2016 will need some thought

In many respects 2015 has been a good year. Despite global challenges, we have seen a marked improvement in the UK...

11 December 2015

From: Features

Why do agents have an unfavourable reputation among the public?

Last week, on the latest series of The Apprentice, Lord Sugar threw his teams into the London property market.  As expected, Twitter...

11 December 2015

From: Features

Agents Do Charity - two weeks before Christmas...

The traditional festive spirit of estate agency does not extend simply to decorating offices - it’s about doing good work, too. This...

11 December 2015

From: Breaking News

LSL Property Services plc acquire another agency

LSL Property Services plc has announced another lettings acquisition, this time in Elgin and Inverness. The agency they have bought, PHP Lettings,...

17 November 2015

From: Sponsored Content

Build To Rent – What we learn from Germany and the US

I make no apologies for returning to Build To Rent, the institutional investment in building and managing blocks of flats to...

13 November 2015

From: Features

Agents Do Charity - as Christmas looms into view

There’s no escaping it now. The John Lewis advert has been released, the weather is almost as cold as it should...

13 November 2015

From: Breaking News

Property Natter: Content, Content, Content

Someone told me the other day that it’s now only seven Mondays till Christmas. Now there’s a scary thought. Best get...

06 November 2015

From: Features

Hindsight is too late – leaders must make the right decisions at the right time

It’s hard not to have been influenced by the Rugby World Cup over the past month and a half – while...

06 November 2015

From: Features

Agents Do Charity - sleeping out and stepping up...

There’s no stopping our industry’s good works, which this week range from sleeping out in aid of the homeless to running...

06 November 2015

From: Breaking News

Calling all local Estate Agents…

YourLocalAgent.com Some 91% of the public use search engines to find information every day and 91% of these always or most of...

27 October 2015

From: Sponsored Content

Ellie Hall, Head of Acquisitions, LSL Property Services

Who are you? Ellie Hall. What does it say on your business card? Head of Acquisitions. You're on the hunt for acquisitions, what makes a...

26 October 2015

From: 60 Second Interview

Agents Do Charity - as the clocks go back...

Don’t forget there’s an extra hour in bed on Saturday night - a chance to get some extra stamina for your...

23 October 2015

From: Breaking News

Agents 'missing out on income by not charging for referrals' - claim

A company is claiming that estate agents are missing out on substantial potential income by not charging for referrals of clients...

22 October 2015

From: Breaking News

One of London's best known agents goes in Countrywide reshuffle

Peter Young, managing director of John D Wood and one of the capital’s and the country’s best known estate agents, is...

21 October 2015

From: Breaking News

Agents and conveyancers – It’s not rocket science

Wind back the clock a few years and the working relationships I had with most estate agents was productive, beneficial and...

02 October 2015

From: Features

Watchdog bans most trustworthy statement by raterAgent website

The Advertising Standards Authority has banned a statement by the estate and letting agency review site raterAgent describing it as the...

16 September 2015

From: Breaking News

A customer service 'WOW' must now come as standard

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...

04 September 2015

From: Features

Corbyn: We could ban off-shore firms buying homes

Labour leadership front-runner Jeremy Corbyn has suggested a party run by him would consider a ban on the purchase of homes...

04 September 2015

From: Breaking News

High-end agency director quits after being found guilty of charity theft

A sales director of a branch of Humberts has resigned after being found guilty of stealing £2,500 from a charity. Jane Hale...

01 September 2015

From: Breaking News

It’s time to put something back into the community, says agency owner

An independent estate agent based in Leicestershire has urged agents to play a more active and altruistic role in their community. William...

26 August 2015

From: Breaking News

Property Natter: how to make PR work for you

Public relations is big business these days. Whole companies are set up purely to provide this service. Major corporations have in-house...

21 August 2015

From: Features

Premium Rezi: Power at your finger tips

Connect branch networks, automate sales and marketing and highlight business opportunities with Rezi’s agile cloud platform Rezi Premium is more than a...

19 August 2015

From: Sponsored Content

Property Natter: Let's embrace the social web

So, has everyone been enjoying the fine summer weather we’ve been experiencing? Oh, wait…fear not, I will attempt to inject a...

07 August 2015

From: Features

Rezi Pro

Estate agents want systems that deliver power, speed and mobility. Increase efficiency, reduce admin, offer a personalised service and increase your income...

04 August 2015

From: Sponsored Content

Is it a luxury or does it provide peace of mind?

Roy Fuller Managing Director at Everything Lettings says: By having in place an Out Of Hours help line such as we...

28 July 2015

From: Sponsored Content

Money laundering: agents warned by National Crime Agency

Estate agents have been warned by the National Crime Agency that they must not hesitate to inform the authorities if they...

27 July 2015

From: Breaking News

Out of Hour cover for areas under Landlord licensing

Many Councils are now introducing Landlord Licensing within different boroughs, for those that have one of the requirements is a 24...

13 July 2015

From: Sponsored Content

Property Natter: The rise of agent-rating websites

The rising phenomenon of agent-rating and review websites is a topic that seems to have caused considerable division and controversy among...

10 July 2015

From: Features

Are you offering the very best service you can for your Landlords and tenants?

In today’s highly competitive market place, no company can afford to miss a business opportunity. Roy Fuller Managing Director at Everything Lettings...

25 June 2015

From: Sponsored Content

4 ways to make sure your agency gets noticed - by Nicola Jackson, Property Team Manager for telephone answering specialist Moneypenny

Everywhere we look there’s talk of the high numbers of agents clambering for our attention on the crowded high street. So...

17 June 2015

From: Sponsored Content

Agents not living up to stereotypes, journalist admits

A journalist has described the estate agents she has recently dealt with as 'borderline trustworthy' and 'downright agreeable', much to her...

09 June 2015

From: Breaking News

Veyo: Let’s celebrate this birth

So spring has sprung and the Hare is on the loose. After a very long gestation period, the Veyo leveret has...

29 May 2015

From: Features

REZI: Ahead of its Time so you’re Ahead of the Game

www.dezrez.com/rezi Whilst the estate agency market has accelerated over the last ten years, it’s fair to say that technical innovation in the...

27 May 2015

From: Sponsored Content

What can you get for just £25 per week

Roy Fuller, owner at Everything Lettings’, says:  for just £25 per week you can have in place our emergency helpline 365...

21 May 2015

From: Sponsored Content

 I’m just on the phone – there’s no `just’ about it by Nicola Jackson, Property Team Manager at Moneypenny.

ESTATE AGENTS are still missing too many tricks when it comes to one of the most important elements of their business...

05 May 2015

From: Sponsored Content

Agents Do Charity - the London Marathon edition...

Thanks to everyone for keeping our readers updated on what’s happening in the world of estate agency charity fund-raising. This week’s updates...

24 April 2015

From: Breaking News

Why should I improve my high street presence in these digital times?

Indications are that online shopping is on the up, however, this does not mean the death of the high street, much...

23 April 2015

From: Sponsored Content

Is Gazeal for real?

“More than 1 in 3 agreed property deals in England & Wales fall through… Gazeal is a new system for property sales,...

23 April 2015

From: Features

James Wells, Managing Director, Propia Limited

Q: What does it say on your business card? Other than my personal details, the business card carries our logo with our...

22 April 2015

From: 60 Second Interview

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