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KEYWORD "Telephone Calls" - 23 RESULTS
Stamp Duty rush causing mental health issues for conveyancers

Solicitors’ leaders say members of their industry are suffering mental health problems as a result of the workload to meet the...

14 December 2020

From: Breaking News

Improving pipeline management with mio

Let’s face it sales progression is difficult and frustrating: 1)The process has never been properly joined up - the average chain has...

07 July 2020

From: Sponsored Content

Property Natter – how did agents advertise in the pre-portal days?

In the last few Natters I’ve focused on the slow death of local newspaper advertising, and how many agents are now...

29 February 2020

From: Features

Watchdog issues “strong signal” to rogue agents who price-fix

The Competition and Markets Authority says it wants to send “a strong signal” to the estate agency industry that price-fixing will...

24 January 2020

From: Breaking News

CMA releases cartel agents’ investigation details

The Competition and Markets Authority has released a 135 page document giving explicit details of its latest agency cartel investigation. This includes...

23 January 2020

From: Breaking News

Be tech-savvy and attentive to woo young buyers, agents advised

Young homebuyers want tech-savvy, astute and attentive estate agents who are able to handle their complex requirements via a range of...

23 October 2019

From: Breaking News

Banned: property boss responsible for over 100,000 nuisance phone calls

A property company chief has been banned from being involved in any company for five years following a case involving over...

21 August 2019

From: Breaking News

Sabotage: Hybrid accuses rival agents of aggressive competition

The two men behind a low-profile hybrid estate agency say their company is flourishing after two years in business, during which they...

20 February 2019

From: Breaking News

When and why are your customers getting in touch?

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

20 October 2018

From: Features

Conveyancing: It's not about referral fees

Whisper it quietly, but there seems to be change in the air when it comes to agents recommending lawyers based on...

03 February 2018

From: Features

Q&A with Moneypenny Receptionist Josh Tanton

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs.  An...

13 November 2017

From: Sponsored Content

Two weeks to go before annual estate agency 'call chaos day'

You might have thought the week after Christmas or the day after Easter would be when agents receive the most calls...

15 August 2017

From: Breaking News

Agents - here are the top 10 tech start-ups that may help your business

Four Proptech experts have listed the top 10 start up companies they believe are the ones to watch for agents and...

10 May 2017

From: Breaking News

5 steps to golden customer service

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...

13 April 2017

From: Sponsored Content

Telephone answering service reveals agents' busiest days over Christmas

Agency telephone answering service Moneypenny says Christmas 2016 is set to be busy if it follows the pattern of the previous festive...

19 December 2016

From: Breaking News

New sales progression tool claims to be 'game changer' for agents

A new automated sales progression tool being launched today promises to require fewer resources from agents in return for ensuring faster...

31 October 2016

From: Breaking News

Watchdog explains why agency complaints 'informally resolved'

The Advertising Standards Authority has explained to Estate Agent Today why many of the complaints made against estate and letting agents...

13 October 2016

From: Breaking News

Agent is victim of deluge of calls after 'spam leads' on Rightmove

An agent has expressed his anger and frustration at being the subject of an apparent cyber-attack which involved his office telephone...

20 May 2016

From: Breaking News

Portal TV ads and 'Divorce Day' produce a surge in viewings since New Year

Calls to estate and letting agents to request viewings rose by 70.8 per cent in January over the previous month -...

12 February 2016

From: Breaking News

How ‘lush’ is your CRM?

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

02 October 2015

From: Features

Dramatic upsurge in calls to agents in high-end London postcodes

Telephone calls taken for estate and letting agents increased dramatically in a number of high-end London postcodes since the general election...

29 May 2015

From: Breaking News

THE TEMPORARY ‘PARALYSIS’ OF LONDON’S LUXURY HOUSING MARKET REFLECTED WITH 41% DROP IN VALUATION CALLS TO HIGH-END AGENTS

As the nation finally gets to cast its vote at the polling booths, telephone answering specialist, Moneypenny has reported a dramatic...

07 May 2015

From: Sponsored Content

 I’m just on the phone – there’s no `just’ about it by Nicola Jackson, Property Team Manager at Moneypenny.

ESTATE AGENTS are still missing too many tricks when it comes to one of the most important elements of their business...

05 May 2015

From: Sponsored Content

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