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KEYWORD "Telephone" - 132 RESULTS
Agent recruitment: experience isn’t key, says personnel guru

The head of the UK’s longest-established agency recruitment consultancy says experience and qualifications are not key when looking for new staff. Property...

13 November 2019

From: Breaking News

Why it’s time to unify your communications

You’ve probably heard about unified communications (UC) before. But why are your competitors and other organisations moving towards centralised comms platforms? What are...

06 November 2019

From: Features

Be tech-savvy and attentive to woo young buyers, agents advised

Young homebuyers want tech-savvy, astute and attentive estate agents who are able to handle their complex requirements via a range of...

23 October 2019

From: Breaking News

Forget branches - Google and Feefo are go-to for today’s buyers

A well known regional agent has closed one of its offices saying “the old shop window of an estate agency is...

23 September 2019

From: Breaking News

Agency quits the UK as experts predict No Deal price slump

The international estate agency Engel & Volkers is closing its single prime central London office - despite past claims that sales...

22 August 2019

From: Breaking News

Banned: property boss responsible for over 100,000 nuisance phone calls

A property company chief has been banned from being involved in any company for five years following a case involving over...

21 August 2019

From: Breaking News

Tragedy as daughter of top industry supplier is found dead on holiday

The teenage daughter of the co-founder of telephone answering service Moneypenny has been found dead on holiday on Mallorca. Sky News reports...

15 August 2019

From: Breaking News

Eric Woodhams, Account Manager of mio

Who are you and what does it say on your business card? Eric Woodhams F.N.A.E.A. mio Account Manager What is mio and what...

26 July 2019

From: 60 Second Interview

Four ways to maximise your lead-handling

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

20 July 2019

From: Features

Property Jobs Today - all the latest industry moves and news

Hello and welcome to this latest edition of PJT, your Monday catch-up on all the key appointments news in the industry. Please...

15 July 2019

From: Breaking News

Child's Play! - Kids take over running an agency office

Franchise giant Hunters is to be the subject of a Channel 4 TV show on air this evening at 8pm.  When I...

16 May 2019

From: Breaking News

The six things you need to know about live chat

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...

08 May 2019

From: Features

DPS adjudication case study: rent arrears vs property condition

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

20 April 2019

From: Features

5 reasons estate agents need a telephone answering service

Of the hundreds of headaches that come with agent territory, worrying about what’s happening to your calls shouldn’t be one of...

08 April 2019

From: Sponsored Content

Fall-Throughs: Insurance firm claims crime deters 80 buyers a day

An insurance company claims that over 29,000 property deals fall through in a year because buyers get cold feet over their...

02 April 2019

From: Breaking News

Ailing online agency House Network hit by complaint to watchdog

The troubled online agency House Network has amended its website after a complaint to the Advertising Standards Authority about its claims...

06 March 2019

From: Breaking News

Sabotage: Hybrid accuses rival agents of aggressive competition

The two men behind a low-profile hybrid estate agency say their company is flourishing after two years in business, during which they...

20 February 2019

From: Breaking News

Mystery surrounds broad daylight theft of cash from agency branch

Mystery surrounds the details of an apparent theft of thousands of pounds by three men who walked into an estate agency...

11 February 2019

From: Breaking News

Great relationships are at the heart of a premium customer service

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...

15 December 2018

From: Features

Emoov: Rival agents try to poach vendors as public complaints mount

At least some calls from potential customers to Emoov are being cut off and rival estate agents are now plundering the...

03 December 2018

From: Breaking News

Agency group beefs up mortgage side with £3.6m acquisition

Belvoir has this morning announced that it has acquired MAB Glos, part of the Mortgage Advice Bureau.  The £3.6m deal, done through...

27 November 2018

From: Breaking News

Future of Emoov in the balance

The future of online agency Emoov remains in the balance this weekend with talks continuing between the management and possible buyers. On...

23 November 2018

From: Breaking News

Emoov troubles ‘do not mean the end for hybrid agents’

The high profile financial difficulties faced by Emoov and the recent fall in the share value of Purplebricks do not mean...

07 November 2018

From: Breaking News

Portal claims it can help agents avoid some GDPR restrictions

The head of a controversial property portal says agents can by-pass some GDPR marketing restrictions by using his service’s social network. Ben Davis,...

02 November 2018

From: Breaking News

When and why are your customers getting in touch?

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

20 October 2018

From: Features

Agents Do Charity - and there isn't a backstop in sight...

Bored with Brexit? Baffled by the backstop? Troubled by the transition period?  Well here’s a promise - there’s no mention of the...

19 October 2018

From: Breaking News

Foxtons shuts another office, relocating team to nearby branch

Estate Agent Today can reveal that Foxtons has closed another London agency office - this time at Barnes in the borough...

09 October 2018

From: Breaking News

Meet Tili, the free digital assistant that’s delivering new revenue streams for the property industry

Tili does all the work to deliver a smooth home move for customers and income for agents. An innovative and easy to...

17 September 2018

From: Sponsored Content

AML compliance – why the smart money is on automation

Technology is transforming the way we comply with Anti Money Laundering (AML) regulation. It is providing a consistent approach, reliable outcomes...

05 September 2018

From: Features

OnTheMarket sales rep wrote critical review of agency after cold call

An OnTheMarket sales rep - who now no longer works for the company - wrote a critical review of an independent estate...

14 August 2018

From: Breaking News

I know the secret behind Purplebricks, says industry newcomer

A businessman who’s just entered the estate agency industry says he’s got the secret behind Purplebricks’ success - even though he...

26 July 2018

From: Breaking News

Move over Alexa! New free-to-list 'voice leads' portal to be launched

A new free-to-list portal is to be launched - and it is to be ‘voice led’.  The PropTech firm Triplerr says it...

10 July 2018

From: Breaking News

Property Natter: Q & A with Peter Rollings

Peter Rollings is one of the most respected and best-known figures in property, having helped to rapidly grow Foxtons (where he...

16 June 2018

From: Features

Marketing: Why boards remain so important for agents

The For Sale board is one of the oldest marketing tools available to agents, but it is still considered one of...

13 June 2018

From: Features

Sexual assault on estate agent leads to pensioner's prison term

A pensioner who committed sexual assaults on two women - one of them an estate agent - has been sent to...

01 June 2018

From: Breaking News

Property Natter: Day in the life of…a property journalist

Ever wondered what it’s like to be on the frontline of property journalism? Well, wonder no more, as our very own...

05 May 2018

From: Features

Exclusive: UK estate agent fees 'are the lowest in the world'

Here’s some good news to take into the Bank Holiday weekend.  Research undertaken by Estate Agent Today suggests that fees charged by...

04 May 2018

From: Breaking News

GDPR Weekly: Unsolicited emails and letters - what do you need to know?

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

24 April 2018

From: Breaking News

Online agents will have to employ sales progression teams

The operation of ‘online estate agencies’ has changed substantially in the relatively short few years of their existence: I have spotted...

03 March 2018

From: Features

GDPR - lawyer reveals latest changes that will affect property industry

The General Data Protection Regulation legislation coming into effect in the UK on May 25 has undergone some subtle changes which...

08 February 2018

From: Breaking News

Conveyancing: It's not about referral fees

Whisper it quietly, but there seems to be change in the air when it comes to agents recommending lawyers based on...

03 February 2018

From: Features

Purplebricks chairman wants business model applied to energy firm

Sky News is reporting that the non-executive chairman of Purplebricks, Paul Pindar, is set to invest a seven figure sum in...

16 January 2018

From: Breaking News

Phone-answering supplier to expand agency services after acquisition

Moneypenny is pledging to expand the services to offers to agents following the acquisition of a firm creating business products and...

09 January 2018

From: Breaking News

During industry change, service still matters most

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...

06 January 2018

From: Features

GDPR: new warning about data security, including job applications

There’s a new warning being issued for estate agents and all other businesses to ensure they are prepared for the General...

05 January 2018

From: Breaking News

Q&A with Moneypenny Receptionist Josh Tanton

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs.  An...

13 November 2017

From: Sponsored Content

Agents facing biggest change in history of data protection regulation

A roadshow is being launched to help the industry tackle what is being described as “the biggest change to affect estate...

06 November 2017

From: Breaking News

Q&A with Moneypenny Receptionist Amanda Beck

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...

09 October 2017

From: Sponsored Content

Q&A with Moneypenny Team Manager Nicola Jackson

What does your role involve? As team manager for the property team, I make sure PAs and clients are happy and...

21 September 2017

From: Sponsored Content

New agency operates online but says 'we're no budget company'

An estate agency that has just launched in south Devon says it is giving its customers the advantages of a 24-hour...

23 August 2017

From: Breaking News

Property Natter – are you GDPR-ready?

Are you protecting your data right? This may sound like the sort of direct warning you get from cold callers or...

19 August 2017

From: Features

Agency sorry after email about home that didn't look like much

Savills has apologised to a potential client who accidentally received emails between agents saying one was “lumbered” with an enquiry about...

15 August 2017

From: Breaking News

Two weeks to go before annual estate agency 'call chaos day'

You might have thought the week after Christmas or the day after Easter would be when agents receive the most calls...

15 August 2017

From: Breaking News

Is outsourcing now standard for estate agents?

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

22 July 2017

From: Features

Agency banned from using advert suggesting it had traditional office

The Advertising Standards Authority has banned an advertisement which suggested that the firm behind it had “a physical office ... in...

19 July 2017

From: Breaking News

Is your company missing calls-and vital business opportunities

Whether it is a small or large business you run, one of the most important tasks a business can undertake is...

27 June 2017

From: Sponsored Content

How to extend your opening hours

Any good estate agent knows that they have to be available for customers when they need them. But many forget that...

16 June 2017

From: Sponsored Content

Using local numbers to market your agency in other areas

A telephone number is more than just a number. To consumers, it gives useful information about the company it belongs to....

12 June 2017

From: Sponsored Content

Which phone number should I choose for my marketing?

One of the biggest choices you can make in regards to the logistics of your estate agency can be picking a...

12 June 2017

From: Sponsored Content

Using call tracking to boost the impact of your marketing

We live in world where the online economy is just as important as the offline economy. Whether your business is online...

12 June 2017

From: Sponsored Content

Property valuation calls to agents increased significantly during spring

Calls made to estate agents to book property valuations increased by 26% this spring, according to telephone answering service Moneypenny. Enquiries made...

08 June 2017

From: Breaking News

How to extend your opening hours

Any good estate agent knows that they have to be available for customers when they need them. But many forget that...

01 June 2017

From: Sponsored Content

How service drives up standards of student lets

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

27 May 2017

From: Features

Agents - here are the top 10 tech start-ups that may help your business

Four Proptech experts have listed the top 10 start up companies they believe are the ones to watch for agents and...

10 May 2017

From: Breaking News

First-ever electronic e-signature exchange of contracts

The first ever electronic e-signature exchange of contracts for a residential property transaction in the UK has been completed this month,...

19 April 2017

From: Breaking News

In the eye of the storm – why agents need good lines of communication

It’s never more obvious how important good communication is for letting agents than in times of bad weather. Havoc caused by...

15 April 2017

From: Features

5 steps to golden customer service

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...

13 April 2017

From: Sponsored Content

Good phone manners that impress clients

When we meet clients, we go out of our way to make a good impression. There’s no reason why we shouldn’t...

10 March 2017

From: Sponsored Content

Broadband speed in property details is 'broadly misleading'

Slow broadband speed at peak-times has been cited as the number one unexpected home-mover bugbear according to a survey of 3,000...

28 February 2017

From: Breaking News

And now for something completely different...Co-Living

We’re used to stories on how the buying and renting of ‘formal’ accommodation - flats and houses - has become increasingly...

17 February 2017

From: Features

Quick Sale company in hot water over website 'offer'

The Advertising Standards Authority has stepped in following a complaint about a TV ad for a Quick Sale company, National Homebuyers.  The...

08 February 2017

From: Breaking News

How to avoid the disconnect associated with outsourcing

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

04 February 2017

From: Features

Property auctions market round-up Q4 ‘16

No longer just a domain for investors, developers and property traders, the auction room is now the preferred option of buying...

21 January 2017

From: Features

Telephone answering service reveals agents' busiest days over Christmas

Agency telephone answering service Moneypenny says Christmas 2016 is set to be busy if it follows the pattern of the previous festive...

19 December 2016

From: Breaking News

Human interaction with tech is a winning combination

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

17 December 2016

From: Features

Why are you so understaffed on a Tuesday?

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

12 November 2016

From: Features

New sales progression tool claims to be 'game changer' for agents

A new automated sales progression tool being launched today promises to require fewer resources from agents in return for ensuring faster...

31 October 2016

From: Breaking News

Going, going, gone through the roof – sky’s the limit at auction

Auction rooms across the UK are filled with people looking to buy property, from bargain hunters to seasoned investors, ensuring that...

22 October 2016

From: Features

Online agent says Rightmove false allegations are gross abuse

An online estate agency delisted by Rightmove for apparently breaching its terms and conditions has accused the portal of “gross abuse”...

17 October 2016

From: Breaking News

Watchdog explains why agency complaints 'informally resolved'

The Advertising Standards Authority has explained to Estate Agent Today why many of the complaints made against estate and letting agents...

13 October 2016

From: Breaking News

Haart sorry for 'completely unacceptable' incident with branded car

Haart has apologised over what it calls the “completely unacceptable” parking of one of its cars which blocked in a care worker’s...

05 September 2016

From: Breaking News

Mystery surrounds fate of 'closed' hybrid estate agency

Mystery surrounds the fate of Fresh Chilli, a north of England-based hybrid estate agency that launched with a fanfare last autumn,...

19 August 2016

From: Breaking News

Google research shows US users spend 55 minutes on property apps

The results of some interesting research have been revealed - applying to the United States but possibly indicative of how property...

09 August 2016

From: Breaking News

How to win more customers using word of mouth

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

22 July 2016

From: Features

Property auctions market round-up Q2 2016

With a number of agent partner programmes available nationwide, estate agents can often increase business by offering sales by auction, especially...

15 July 2016

From: Features

Carl Brignell, Elite Panel Management Director

What does it say on your business card? Just ‘Director’ – I’m involved in every area of the business at the moment. What...

01 July 2016

From: 60 Second Interview

How digital technology can help estate agents connect with customers

‘Digital technology in the property industry is here to stay’ was very much the opinion drawn from the recent FUTURE: PropTech...

24 June 2016

From: Features

The current state of play in the property portal market

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...

17 June 2016

From: Features

Hybrid agency seeks to expand by selling local franchises from £5,000

Cashing in on the publicity surrounding the share price of Purplebricks and recent entries into hybrid estate agency by Countrywide and...

15 June 2016

From: Breaking News

Marketing tips: print, digital, prospecting and the telephone…

Cost-effective marketing will always be an important part of growing an estate agency business. I'm often asked about the ways in which...

10 June 2016

From: Features

Back of the net! Agency staff's time off for England's Euro 2016 matches

With Euro 2016 kicking off in Paris on Friday evening and employment chiefs urging firms to be flexible with working hours...

07 June 2016

From: Breaking News

Working to combat conveyancing fraud

Fraudsters attacking the conveyancing sector, successfully stealing large sums of money from homebuyers, are making national headlines at a depressing rate....

27 May 2016

From: Sponsored Content

Agents told to prepare for spike in calls after the Bank Holiday

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...

24 May 2016

From: Breaking News

Agent is victim of deluge of calls after 'spam leads' on Rightmove

An agent has expressed his anger and frustration at being the subject of an apparent cyber-attack which involved his office telephone...

20 May 2016

From: Breaking News

Four ways to instantly impress with your customer communication skills

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...

06 May 2016

From: Features

Drunk-driving estate agent banned from driving for two years

An estate agent has pleaded guilty to a charge of drink-driving after being found almost three times above the legal alcohol...

27 April 2016

From: Breaking News

How excellent branding can help estate agents stand out in a crowd

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...

15 April 2016

From: Features

Consultant utterly inundated with 200 contacts from OnTheMarket agents

The agency industry consultant who has volunteered to coordinate responses to OnTheMarket’s legal warnings to estate agents say he has been...

12 April 2016

From: Breaking News

The siren call of Lisbon – A tale of rejection, disappointment and betrayal

When, during his budget speech, George Osborne announced Capital Gains Tax (CGT) was going down to 20%, I experienced a mix...

25 March 2016

From: Features

Country house sales may be tougher as phone mast controls ease

The sale of country houses - already tough as buyers increasingly want to live on the edge of market towns and...

23 March 2016

From: Breaking News

What makes a great leader?

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...

12 March 2016

From: Features

Agent accuses Rightmove of 'misleading' statistics on leads

An estate agent is complaining to Rightmove about what he says is its ‘misleading’ method of calculating and publicising leads.  Like many...

10 March 2016

From: Breaking News

Not all call answering services are the same.

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...

07 March 2016

From: Sponsored Content

Another visitor record for Rightmove as portal shows supply on the up

Rightmove’s traffic levels have hit another high with visits in January up nearly 20 per cent on the same month last...

15 February 2016

From: Breaking News

The true cost of bad weather – can you afford to be unprepared?

We’ve been facing some pretty adverse weather recently. Gales, storms and terrible flooding in parts of the country have upturned the...

13 February 2016

From: Features

Portal TV ads and 'Divorce Day' produce a surge in viewings since New Year

Calls to estate and letting agents to request viewings rose by 70.8 per cent in January over the previous month -...

12 February 2016

From: Breaking News

TV Dragon's hybrid agency aims to expand across UK and overseas

Ivy Gate, the start-up hybrid estate agency which won investment from TV Dragon James Caan three years ago, has announced its...

03 February 2016

From: Breaking News

50 years Man & Boy: Celebrating half a century in the industry

I started work in 1966 in Exeter with Fox & Sons then moved to a local company in Honiton soon after....

22 January 2016

From: Features

Agency chain refreshes brand with new logo, app and website

South of England agency chain Andrews has launched a new app and website as part of its brand-refreshing programme for 2016.  The...

13 January 2016

From: Breaking News

The challenge of great recruitment

Over the past six months I’ve noticed a number of key themes emerge from the conversations I’ve had with agents –...

08 January 2016

From: Features

Business survey shows strong backing for traditional agents over online rivals

A survey of 1,000 members of the public suggests that 60 per cent of people would prefer to buy or sell a...

06 January 2016

From: Breaking News

Open All (Christmas) Hours: Are you shutting down or gearing up?

The possibility of agents having to keep offices open until 7pm from next summer to accommodate late key releases has put...

11 December 2015

From: Features

Industry awards – what are the benefits?

As the year draws to a close, awards season is in full flow. It’s a time to reflect on the highs...

27 November 2015

From: Features

One in three buyers influenced by mobile phone coverage

As many as one in three would-be buyers or renters regard good mobile telephone coverage as a major influence on their...

25 November 2015

From: Breaking News

Corporate Social Responsibility - who cares?

The answer to the question is that we all should; both in terms of the contribution we can make to the...

06 November 2015

From: Features

How ‘lush’ is your CRM?

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

02 October 2015

From: Features

A customer service 'WOW' must now come as standard

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...

04 September 2015

From: Features

Cartel query sent to Country Life publisher over OTM link

Time Inc, the owner and publisher of Country Life, has received a query from the founder of the Independent Network of...

02 September 2015

From: Breaking News

How to recruit the best staff - by Nicola Jackson, Property Team Manager at telephone answering specialist, Moneypenny

IT’S often said that the secret of a happy and thriving business is one in which every single employee is the...

18 August 2015

From: Sponsored Content

3 lifehack services to ease an estate agent’s woes

Let’s face it: the work of an estate agent can be a thankless task. With clients on both sides of the...

06 August 2015

From: Sponsored Content

Summer’s here but don’t drop the ball while you play - by Nicola Jackson, Property Team Manager at telephone answering specialist, Moneypenny

THE UK housing market is reported to be picking up according to figures this month from the Council of Mortgage Lenders...

29 July 2015

From: Sponsored Content

Agents' telephone data paints mixed market picture

Data from the estate and letting agency answering service Moneypenny appears to confirm what we have been thinking for some weeks...

22 July 2015

From: Breaking News

4 ways to make sure your agency gets noticed - by Nicola Jackson, Property Team Manager for telephone answering specialist Moneypenny

Everywhere we look there’s talk of the high numbers of agents clambering for our attention on the crowded high street. So...

17 June 2015

From: Sponsored Content

PRS Announce Partnership with Small Claims Mediation

The Property Redress Scheme (PRS) is delighted to announce their partnership with the award winning mediation provider, Small Claims Mediation (SCM) The...

11 June 2015

From: Sponsored Content

Dramatic upsurge in calls to agents in high-end London postcodes

Telephone calls taken for estate and letting agents increased dramatically in a number of high-end London postcodes since the general election...

29 May 2015

From: Breaking News

£15m HQ answers prayer for Moneypenny

Moneypenny, the telephone answering firm handling 1.2m calls a year for 850 estate and letting agents – has unveiled designs for...

19 May 2015

From: Breaking News

Online agency seething about ASA complaint from High Street agent

Online agency EweMove says it is seething about a complaint made to the Advertising Standards Authority by a high street estate...

18 May 2015

From: Breaking News

THE TEMPORARY ‘PARALYSIS’ OF LONDON’S LUXURY HOUSING MARKET REFLECTED WITH 41% DROP IN VALUATION CALLS TO HIGH-END AGENTS

As the nation finally gets to cast its vote at the polling booths, telephone answering specialist, Moneypenny has reported a dramatic...

07 May 2015

From: Sponsored Content

Mystery surrounds closure of 'top 20' estate agency

A firm described as one of the country’s 20 best small estate agencies has closed both of its offices. Estate Agent Today...

06 May 2015

From: Breaking News

 I’m just on the phone – there’s no `just’ about it by Nicola Jackson, Property Team Manager at Moneypenny.

ESTATE AGENTS are still missing too many tricks when it comes to one of the most important elements of their business...

05 May 2015

From: Sponsored Content

UK's market-leading telephone answering service, Moneypenny, launches in the US

HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the...

23 April 2015

From: Sponsored Content

Moneypenny is a top 5 `Best Company To Work For in the UK

 Telephone answering specialist Moneypenny has topped off a remarkable week by scooping 4th position in the Sunday Times' list of the...

07 February 2015

From: Sponsored Content

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