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KEYWORD "Systems" - 133 RESULTS
Purplebricks and Foxtons reviews on Trustpilot come under scrutiny

Purplebricks’ and Foxtons’ apparent success on Trustpilot have come under scrutiny in a Times newspaper analysis of the review platform. The Times’...

22 March 2019

From: Breaking News

The good, the bad and the future of property chain communication

Thinking about the state of communication across residential property chains is enough to induce a severe migraine. We work in a world...

20 March 2019

From: Features

Agents slam “regurgitated rhetoric” in Hammond’s damp squib statement

Estate agents have responded cynically to the small-fry property sector announcements made by Chancellor Phillip Hammond in yesterday’s spring statement mini-Budget. Overshadowed...

14 March 2019

From: Breaking News

Franchising: why finding your premises could be the biggest obstacle

The road to opening up your own business can be a long one. If you’ve never done it before, there are...

09 March 2019

From: Features

Why staff training is key to PropTech success

When you recruit a new member of staff, training should be one of your main priorities.  After initial training, ongoing training and...

02 March 2019

From: Features

How can estate agents close the deal ‘off-grid’?

The demand for rural properties is high, and with 20.7% of England’s population in countryside areas, estate agents have a large...

02 March 2019

From: Features

Property Natter: referral fees, HIPs & Bee Gees tributes - Rob Hailstone Q & A

With the home buying and selling process firmly on the news agenda of late – everything from a possible ban on...

16 February 2019

From: Features

PropTech can help prevent fraud – here’s how

To a sales-focused agency, having a lettings department can sometimes feel like losing control of the business. Recent cases of property management...

07 February 2019

From: Sponsored Content

Why agents need smart review platforms to improve customer experience

Customer experience (CX) will largely determine the future of estate agency in the UK. This is now a key battleground for...

06 February 2019

From: Features

A new approach to data can empower Generation Rent to buy

Purchasing a property. It’s a key life goal that so many Millennials aspire to - yet one that has become frustratingly...

02 February 2019

From: Features

Common outsourcing myths busted

Outsourcing. Everyone has an opinion on it and there’s a stigma surrounding it in the lettings industry. But get this…letting agents ARE...

01 February 2019

From: Sponsored Content

Simon Duce, Managing Director.

ARPM  Who are you and what does it say on your business card? Simon Duce, Managing Director. What is ARPM and what does it...

01 February 2019

From: 60 Second Interview

Government unveils 'Complaints Resolution Service' for property industry

The government has this morning set out wide-ranging changes to redress systems for agents, the sales and lettings sectors, and other...

24 January 2019

From: Breaking News

The future's bright - here's how your agency can thrive in 2019

Even with 2019 well underway, letting agents need to keep refining their long-term goals and business targets. For agencies with a...

12 January 2019

From: Features

Redress revamp: more details to be revealed within weeks

The government says it will be releasing details of its ideas to revamp redress systems concerning agents and new homes “in...

02 January 2019

From: Breaking News

One week to Christmas Day - but some agency parties are in full swing...

Hello and welcome to another batch of your agency office Christmas pictures…it’s certainly been a bumper year for them and today...

18 December 2018

From: Breaking News

Emoov finally appoints administrators - the full email to staff

Emoov has this afternoon appointed administrators as a result of not being able to secure a buyer - the move had...

03 December 2018

From: Breaking News

The Hub Club - another agency shuts branches and opens central office

Yet another estate agency has announced that it’s shutting branches and opening a centralised hub. This time it’s Newman Property Experts, a...

28 November 2018

From: Breaking News

Property Natter: could these innovations change the market forever?

How will things be done in the future? There’s no knowing, of course, given the many variables at play, but it’s...

17 November 2018

From: Features

What is the key to a smooth and efficient pre-tenancy process?

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

14 November 2018

From: Features

PropTech Today: It’s time for agents to adapt or die

This won’t be a long article. Just to the point and hopefully with a nice angle to it.  I get asked at...

07 November 2018

From: Breaking News

Property Natter: how much is that home in the window?

It’s the most obvious visual medium high street agents have at their disposal, and for many decades has been absolutely pivotal...

03 November 2018

From: Features

Top tips - how to make your letting agency more efficient

For any business, regardless of size, age or industry, operating efficiently is fundamental to your success. When faced with challenges like we...

31 October 2018

From: Features

PropTech Today: Are consumers abandoned by online and hybrid agents?

Not so long ago, the best estate agents were those who did the best work for their clients and therefore built...

24 October 2018

From: Breaking News

PropTech Today: “You’re not listening,” agents tell suppliers

Last week, the first of a new kind of industry event took place; an open debate between agents and PropTech suppliers. Strong...

03 October 2018

From: Breaking News

A five-point plan for buying a new agency website

Having delivered over 1,800 websites for estate agents over the last 15 years, I have come to recognise one major common...

26 September 2018

From: Features

AML compliance – why the smart money is on automation

Technology is transforming the way we comply with Anti Money Laundering (AML) regulation. It is providing a consistent approach, reliable outcomes...

05 September 2018

From: Features

My journey from franchisee to MD at the UK’s original hybrid agency

After gaining my MBA qualification from Edinburgh Business School in 2005, I took careful consideration over my career moves and prospective...

22 August 2018

From: Features

How much is your EGO costing you?

Estate and lettings agency is arguably one of the most fierce, ruthless and relentless industries going. And, with fluctuating stock levels,...

15 August 2018

From: Sponsored Content

Marketing automation can make your business smarter

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

11 August 2018

From: Features

Four ways to get a competitive edge using technology

Running an effective property business in today’s market relies on the clever use of technology.  The right technology will make your agency...

08 August 2018

From: Features

Government goes on holiday as agents go on waiting

It’s holiday time: schools have broken up, quite a few estate agents are taking time off, and the MPs are in...

28 July 2018

From: Features

Don’t fall foul of anti-money laundering rules

Does your company apply adequate customer due diligence measures when carrying out estate agency work?  Does it establish and maintain appropriate policies...

28 July 2018

From: Features

Countrywide - change it, close it or sell it? Four experts have their say

The agonisingly painful decline of Countrywide continues, with no one sure whether it is the darkest hour before the dawn or...

25 July 2018

From: Breaking News

PropTech Today: How can agents boost revenue with Open Banking?

Since January 2018, nine of the UK’s biggest banks have allowed competitors direct access to customer data as part of the...

25 July 2018

From: Breaking News

£200 a month to run your own estate agency says company boss

The UK division of Keller Williams, the world's largest estate agency, says it can help entrepreneurial agents to set up their...

17 July 2018

From: Breaking News

How can you be Google’s number one this year?

Everyone wants to rank highly on Google. Why? Well, as the world’s biggest search engine, with more than 65% market share,...

04 July 2018

From: Sponsored Content

Back to the future? - Industry experts predict estate agency in 2028

A decade ago we were still years away from Purplebricks, Countrywide was a colossus in the industry, no one had thought...

02 July 2018

From: Breaking News

Does your estate agency need to be more flexible?

It’s no secret that technology has changed the way businesses operate, in all sectors. With that has come changes to the...

23 June 2018

From: Features

GDPR Weekly: How should you remove data from your system?

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

12 June 2018

From: Breaking News

Three reasons why PropTech has become more than an industry buzzword

Having recently attended FUTURE: PropTech in London, it struck me just how far the integration of property and technology has progressed...

09 June 2018

From: Features

PropTech Today: What’s the true value of an estate agent in the world of tech?

Is there really any true value to an estate agent in our current climate? Will there be a role for traditional agents...

06 June 2018

From: Breaking News

Be in charge of your own destiny – what does the future hold?

Any letting agent appreciates the effort, dedication, and sometimes heartache, that comes with running a business yet equally knows that when...

30 May 2018

From: Features

PropTech Today: Letting my flat – who won, tech or traditional?

Well last week was interesting. The column about my decision to put the property on with a letting agent went viral.  This was...

23 May 2018

From: Breaking News

 PropTech Today: Selling my flat - even tech can’t help a quiet market

That’s it. I’ve given up. The lull has continued and it’s becoming quite a bore.  The price drop hasn’t worked. The revamped...

16 May 2018

From: Breaking News

A revolution: 'Local agents may not survive much into next decade'

The prospect of technology transforming the selling and buying process, including more power for portals and especially online agents, dominated parts...

14 May 2018

From: Breaking News

Portals: OTM links with Reapit, while ZPG gets boost for MoveIT tool

OnTheMarket has announced that industry software company Reapit is introducing a real time data feed for its clients to upload their properties...

04 May 2018

From: Breaking News

PropTech Today: Selling my flat - community vs systems

I have total transparency. I love that.  I know how the portals are doing, I know how many people are clicking on...

25 April 2018

From: Breaking News

The Property Ombudsman waives joining fee for redress rival’s agents

The battle to become the single ombudsman service after the government rationalises the redress system across housing has taken an unexpected...

24 April 2018

From: Breaking News

PropTech Today: Selling my flat part three - putting the onus on the individual

I’m writing this a week into my instruction decision. It has been a fascinating journey to date. As I discussed last week,...

18 April 2018

From: Breaking News

Exclusive: high-profile housing research guru leaves Countrywide

Estate Agent Today can reveal that one of the industry’s best known research experts, Johnny Morris, has left Countrywide.  Morris joined Hamptons...

17 April 2018

From: Breaking News

PropTech Today: Selling my flat part two - how did my valuations go?

To say I had a lot of reaction to last week's column about selling my flat would be an understatement. I've never...

11 April 2018

From: Breaking News

Create a ‘plan’ of action to help sell more properties

Floor plans are an essential marketing tool, which play an important part in helping an estate agent sell a home.  A floor...

07 April 2018

From: Features

Agents' PropTech Toolshed: Marvellous maintenance

Just like that, the Easter Bank Holiday has come and gone and I find myself now looking ahead to the Summer.  The...

07 April 2018

From: Features

Franchise model well-suited to challenging market, says leading agency

Winkworth, the agency which released its 2017 results this morning, says the franchise business model it supports is more resilient than others...

28 March 2018

From: Breaking News

Agents' PropTech Toolshed: The progression of sales progression

Three weeks has flown by (I missed an early deadline last week - apologies) and I find myself writing the next...

24 March 2018

From: Features

GDPR Weekly: Who should oversee your compliance?

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

06 March 2018

From: Breaking News

Building a new website for your agency: local vs specialist

Having built over 1,800 websites for estate and lettings agents in the last 20 years, it will come as no surprise...

21 February 2018

From: Features

GDPR Weekly: Taking the first steps towards compliance

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

20 February 2018

From: Breaking News

Conveyancing: It's not about referral fees

Whisper it quietly, but there seems to be change in the air when it comes to agents recommending lawyers based on...

03 February 2018

From: Features

Ten top tips for selling your business in 2018

What do you need to know if you are considering selling your sales or lettings business?  Here’s ten top tips to think...

24 January 2018

From: Features

PropTech Today: 14 industry leaders give their  2018 predictions

Well, I don’t know about you but after the holidays I've got an imprint just below my navel where my belt...

03 January 2018

From: Breaking News

Agents reminded of GDPR responsibilities as implementation nears

A major industry supplier has reminded estate and letting agents that they have to check their responsibilities and systems ahead of...

21 December 2017

From: Breaking News

allAgents v Purplebricks - major announcement expected

allAgents, the review website in dispute with Purplebricks, says a “major announcement” is expected about its next step in the saga...

08 December 2017

From: Breaking News

‘Physical’ High Street agency becomes latest EweMove branch

James Hillier and Rob Bearsby, who have operated Apex Residential at Bexleyheath in London for the past 14 years, have switched...

08 December 2017

From: Breaking News

Government to consult on a single Ombudsman across all housing issues

The government says it is going to look at “bold options” to improve consumer redress across all aspects of housing -...

30 November 2017

From: Breaking News

Selling ‘off-grid’: helping agents with alternative fuels

In the UK, there are over 3.9 million homes situated in off-grid areas with no access to mains gas, so it’s...

11 November 2017

From: Features

Financial crime – are estate agents at risk?

The spread and sophistication of financial crime in the UK in recent years has been unprecedented.  Figures from UK Finance show that...

04 November 2017

From: Features

Property Natter: reputation, renewables and an online revolution

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...

14 October 2017

From: Features

Independent agents' group CIELA nearly (but not quite) scrapped

The long-running saga of whether independent agents’ group CIELA is ever going to launch appears to be nearing its end game...

03 October 2017

From: Breaking News

Can estate management open doors for letting agents?

The UK is home to four million leasehold properties in private ownership, according to government figures. The majority of which require...

30 September 2017

From: Features

Ban leasehold houses and new ground rents, MPs urge government

The All Party Parliamentary Group on Leasehold and Commonhold Reform has made a hard-hitting submission to formal government consultations on the...

25 September 2017

From: Breaking News

Property Natter: estate agency then, now and in the future

How has the world of estate agency changed in the last few decades? That’s the question this week’s Natter is going...

16 September 2017

From: Features

easyProperty relaunches, claiming to be UK's second-biggest hybrid

easyProperty has unveiled details of its relaunch, declaring itself to be the UK’s second largest hybrid estate agency - second only...

07 September 2017

From: Breaking News

Agencies set up anti-money laundering and part-exchange services

The Guild of Professional Estate Agents and Fine & Country are offering agent members the option to have in-person reviews and...

03 August 2017

From: Breaking News

Founder of Connells-owned online agency switches to easyProperty

Adam Day, the founder of Connells-owned online estate agency Hatched, has been announced as head of operations at easyProperty.    In a statement...

31 July 2017

From: Breaking News

New warning to agents that data law change could prove costly

For the second time in two weeks, experts are warning that new data protection laws could seriously disrupt the agency industry...

18 July 2017

From: Breaking News

Huge overhaul of agents' data protection systems needed, says expert

Estate and letting agents are being urged to prepare for new data protection legislation coming into effect next year - but...

11 July 2017

From: Breaking News

Competition authority clears ZPG acquisition of Expert Agent

ZPG, owner of digital platforms including Zoopla, uSwitch, PrimeLocation, Hometrack and Property Software Group, has been cleared by the Competition and...

29 June 2017

From: Breaking News

Is your company missing calls-and vital business opportunities

Whether it is a small or large business you run, one of the most important tasks a business can undertake is...

27 June 2017

From: Sponsored Content

Typical agent light years behind money launderers, security expert says

Estate agents complying with new anti-money laundering regulations introduced this week are unlikely to avoid falling foul of terrorists and criminal...

27 June 2017

From: Breaking News

White & Sons commission cosmetic refurbishments for its four branches

White & Sons came to MPL Interiors specifically to counteract the growing threat from online and hybrid estate agents, commissioning a...

26 June 2017

From: Sponsored Content

Peter Mansfield, Group Chairman at TWPN

What does it say on your business card? Peter Mansfield, Group Chairman, The World Property Network, www.twpn.com  and TheWorldPropertyNetwork.com                                  What is The World Property Network...

05 May 2017

From: 60 Second Interview

Firm offers online system for High Street agents to 'take on Purplebricks'

A firm is claiming to be allow high street agents to offer vendors an online sale services as well, without the...

24 April 2017

From: Breaking News

Property hotspots: Manchester, Liverpool and Preston

The property market in northern England, supported in part by the Northern Powerhouse concept, has attracted a lot of media attention,...

24 March 2017

From: Features

Why do great estate agents end up with particularly poor lawyers?

Estate agency is a tough business, no doubt about it. It’s probably tougher now to win a listing and tie up...

15 March 2017

From: Sponsored Content

Zoopla makes another big acquisition - this time it's Expert Agent

Zoopla has acquired Expert Agent - the latest of a string of acquisitons by the portal. This follows the portal company's...

01 March 2017

From: Breaking News

Why up-front ID verification could speed up transactions

The housing market has not been short of a White Paper over the last few months, and while you might just...

25 February 2017

From: Features

What can we learn from the Property Week Awards PropTech shortlist?

So, Property Week has announced its Property Awards shortlist for 2017. Looking at the entries for PropTech Company of the Year, I'm surprised...

22 February 2017

From: Breaking News

Is building homes in factories the solution to the housing crisis?

The chronic shortage of housing supply in the UK relative to demand has been a national issue for decades. The Government...

11 February 2017

From: Features

Independence may be the undoing of the Independents

The story of the week has been the first steps of a trade body to represent independent estate agents - as...

21 January 2017

From: Features

Government pledges to tackle leasehold abuses in the new year

Housing minister Gavin Barwell says the government will put forward proposals in the new year to stop abuses of the leasehold...

21 December 2016

From: Breaking News

Rajeev Nayyar, FixFlo Managing Director

What does it say on your business card? Rajeev Nayyar, Managing Director of Fixflo We’re here to talk about your new product,...

15 November 2016

From: 60 Second Interview

New sales progression tool claims to be 'game changer' for agents

A new automated sales progression tool being launched today promises to require fewer resources from agents in return for ensuring faster...

31 October 2016

From: Breaking News

Rightmove appoints global technology supremo to board

Rightmove has a new board member from the end of this year - Jacqueline de Rojas, the winner of the 2015...

21 October 2016

From: Breaking News

Mortgage market defies Brexit jitters as rates hit record lows

Fears raised over the UK housing market in the wake of the Brexit vote have so far proved to be ‘wide...

30 September 2016

From: Features

Property Natter: Q & A with Glenn Ackroyd

This week we have the Head Shepherd of EweMove, Glenn Ackroyd, in the hotseat. He’s been co-owner of EweMove Sales and Lettings,...

30 September 2016

From: Features

Michelle Farnsworth, Senior Account Manager

Who are you? Michelle Farnsworth – Senior Account Manager at LED interior & windows display specialists Mid West Displays.   Where can we see...

27 September 2016

From: 60 Second Interview

Nick Dyoss, Group Business Development Director, SearchFlow

Who are you? Nick Dyoss, Group Business Development Director, SearchFlow, property intelligence specialists You have a high profile within the conveyancing search industry,...

26 September 2016

From: 60 Second Interview

The power of floor plans

When marketing a property for sale, there are a number of attributes that buyers and sellers today expect ‘as standard’, but...

23 September 2016

From: Features

Is your property software in perfect harmony?

Harmony – it’s not always a word that springs to mind when thinking about the world of work. But if you think...

24 August 2016

From: Sponsored Content

Another £20m funding for pioneering Rent To Buy business

Rentplus, a business providing Rent To Buy homes, has announced that it has new funding of £20m - on top of...

18 August 2016

From: Breaking News

Iain C. White, Estate Agent Consultant

Who are you? Iain White, Business Consultant and, most importantly, father to 4 boys.  I travel frequently with work so to...

15 August 2016

From: 60 Second Interview

All agents are online – so how can you beat the competition?

Whether you work from a traditional office, a coffee shop or a bedroom, one thing's for sure is that these days...

04 August 2016

From: Sponsored Content

Conveyancing portal claims agents can check progress of chains

A conveyancing portal claims it allows estate agents and other parties access to a property transaction to see conveyancing progress across...

18 July 2016

From: Breaking News

Unpicking the new world of estate agency

It’s official; the estate agency business is tougher than ever. Contrary to perceptions that may exist amongst observers and even clients, the...

24 June 2016

From: Features

The current state of play in the property portal market

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...

17 June 2016

From: Features

Estate agents – here's why your software needs to be cloud-based

You may have heard a lot about 'the cloud' in the last few years. In fact, it's become a bit of...

16 June 2016

From: Sponsored Content

Sarah Neate, Design and Marketing Manager

Who are you? Sarah Neate, Design and Marketing Manager     Who Are Mid West Displays? We make, supply and install window and interior display panels. ...

08 June 2016

From: 60 Second Interview

How UK estate agents are embracing Multi Listing Services

It's great to hear how new proptech is being embraced by a number of front line agents in order to network...

07 June 2016

From: Sponsored Content

Working to combat conveyancing fraud

Fraudsters attacking the conveyancing sector, successfully stealing large sums of money from homebuyers, are making national headlines at a depressing rate....

27 May 2016

From: Sponsored Content

Agent is victim of deluge of calls after 'spam leads' on Rightmove

An agent has expressed his anger and frustration at being the subject of an apparent cyber-attack which involved his office telephone...

20 May 2016

From: Breaking News

Five reasons to choose Gnomen as your software provider

Finding the right estate agency software supplier can be difficult and time-consuming. It's increasingly important to find a partner that suits your...

05 May 2016

From: Sponsored Content

Zoopla confirms acquisition of software supplier to 8,000 agency branches

Zoopla Property Group has confirmed its conditional agreement to buy The Property Software Group, which it calls the UK’s market-leading provider...

19 April 2016

From: Breaking News

Property Natter – why deposit protection schemes matter

This week, as the title suggests, I turn my attentions to the world of deposit protection schemes. Landlords have been legally obliged...

15 April 2016

From: Features

What's going on at Countrywide – will retail work for estate agency?

What Countrywide are getting at is that they want to think more like retailers to engage better with customers.  If this is...

01 April 2016

From: Features

What does the future hold for buyers' online property searches?

I recently read an article in City A.M. titled: ‘Five ways we will be buying property in 2025’ – it makes...

25 March 2016

From: Features

Property Natter: the future of software

The days are getting longer, the sun is starting to appear on a more regular basis, Easter is just around the...

18 March 2016

From: Features

Rightmove and Zoopla now fighting different battles says City analyst

The analyst who has claimed that Rightmove may be seeking to ‘embed’ itself into estate agencies’ day-to-day management has now told...

04 March 2016

From: Breaking News

Rightmove's next move: running agencies' back-office operations?

One of the property portal sector’s leading analysts is suggesting that Rightmove may be about to increasingly involve itself with services...

03 March 2016

From: Breaking News

Ex-Romans and ex-Greene & Co directors team up to offer agency training

Two senior figures from major agencies have teamed up to form a new training operation called Agency Mentors.  Iain White, a former...

12 February 2016

From: Breaking News

Competition among regulators is healthy – or is it?

When it comes to the regulation of the conveyancing industry, this question is a topic of open and ongoing debate. Licensed conveyancers...

20 November 2015

From: Features

How ‘lush’ is your CRM?

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

02 October 2015

From: Features

HMOs – a boom in buy-to-let or a drain on resources?

You can't help but notice that it's back to school time – the shops are full of school uniforms and pencil...

04 September 2015

From: Features

Rezi Enterprise: Unlock the power in your business

Rezi’s cloud based SaaS platform seamlessly connects technology and business infrastructures Rezi Enterprise is a sales and lettings SaaS platform with an...

25 August 2015

From: Sponsored Content

C’mon, CHAPS, let’s have the truth

Last month it was announced that the CHAPS payment system will be extended by one hour and forty minutes from summer...

07 August 2015

From: Features

Rezi Pro

Estate agents want systems that deliver power, speed and mobility. Increase efficiency, reduce admin, offer a personalised service and increase your income...

04 August 2015

From: Sponsored Content

As much as I enjoy a lock-in, this lock-out looks promising!

In my recent article, ‘Is Gazeal for Real?’ I reported on the imminent launch of this new product that claimed it...

26 June 2015

From: Features

The LED Light Panel has Evolved

As a company that designs and manufactures products we are constantly looking for new products that will WOW you, and in...

16 June 2015

From: Sponsored Content

Kristina Grimes, Sales Director, Dezrez

Q: Tell us about Kristina Grimes. I am the Sales Director of Dezrez, one of the leading providers of estate agency software....

28 May 2015

From: 60 Second Interview

REZI: Ahead of its Time so you’re Ahead of the Game

www.dezrez.com/rezi Whilst the estate agency market has accelerated over the last ten years, it’s fair to say that technical innovation in the...

27 May 2015

From: Sponsored Content

“Insanity is doing the same thing over and over again and expecting different results” – Albert Einstein

The UK property industry has spent 4 years in an economic maelstrom. We came to this before anyone else in the...

22 April 2015

From: Sponsored Content

Huge rise in referrals to The Property Ombudsman

There was a whopping 42 per cent rise in referrals to The Property Ombudsman last year according to the annual report...

21 April 2015

From: Breaking News

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