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KEYWORD "Samantha Jones" - 21 RESULTS
Is outsourcing now standard for estate agents?

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

22 July 2017

From: Features

Property valuation calls to agents increased significantly during spring

Calls made to estate agents to book property valuations increased by 26% this spring, according to telephone answering service Moneypenny. Enquiries made...

08 June 2017

From: Breaking News

How service drives up standards of student lets

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

27 May 2017

From: Features

In the eye of the storm – why agents need good lines of communication

It’s never more obvious how important good communication is for letting agents than in times of bad weather. Havoc caused by...

15 April 2017

From: Features

How to avoid the disconnect associated with outsourcing

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

04 February 2017

From: Features

Telephone answering service reveals agents' busiest days over Christmas

Agency telephone answering service Moneypenny says Christmas 2016 is set to be busy if it follows the pattern of the previous festive...

19 December 2016

From: Breaking News

Human interaction with tech is a winning combination

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

17 December 2016

From: Features

Genuine concern for staff well-being is the most powerful motivator

After two long years, Moneypenny finally moved into its new headquarters over the summer.  It was a milestone we had all been...

07 October 2016

From: Features

How to win more customers using word of mouth

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

22 July 2016

From: Features

How digital technology can help estate agents connect with customers

‘Digital technology in the property industry is here to stay’ was very much the opinion drawn from the recent FUTURE: PropTech...

24 June 2016

From: Features

Agents told to prepare for spike in calls after the Bank Holiday

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...

24 May 2016

From: Breaking News

Four ways to instantly impress with your customer communication skills

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...

06 May 2016

From: Features

How excellent branding can help estate agents stand out in a crowd

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...

15 April 2016

From: Features

What makes a great leader?

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...

12 March 2016

From: Features

The true cost of bad weather – can you afford to be unprepared?

We’ve been facing some pretty adverse weather recently. Gales, storms and terrible flooding in parts of the country have upturned the...

13 February 2016

From: Features

Portal TV ads and 'Divorce Day' produce a surge in viewings since New Year

Calls to estate and letting agents to request viewings rose by 70.8 per cent in January over the previous month -...

12 February 2016

From: Breaking News

The challenge of great recruitment

Over the past six months I’ve noticed a number of key themes emerge from the conversations I’ve had with agents –...

08 January 2016

From: Features

Industry awards – what are the benefits?

As the year draws to a close, awards season is in full flow. It’s a time to reflect on the highs...

27 November 2015

From: Features

Corporate Social Responsibility - who cares?

The answer to the question is that we all should; both in terms of the contribution we can make to the...

06 November 2015

From: Features

How ‘lush’ is your CRM?

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

02 October 2015

From: Features

A customer service 'WOW' must now come as standard

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...

04 September 2015

From: Features

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