Archive

A property consultancy is calling for improved accreditation for Energy Performance Certificate assessors. Re:solve Real Estate - which specialises in commercial property...

Agents are set to discover who has won the Best in Postcode accolades next week as part of a rejig of...

The European real estate market is the most distressed sector across Europe, research suggest. The latest Weil European Distress Index suggests the...

The UK Residential division of agency and property brand Knight Frank has won the ‘Best Customer Satisfaction Strategy Award’ at the UK Customer...

A new upfront information provider has launched, promising to shorten the homebuying and conveyancing process. Home Sale Pack has said it will...

The UK and Europe’s “house price correction” isn’t over yet but the market will perform better than expected, a ratings agency...

The Best Estate Agent Guide is hoping to take advantage of the Boxing Day bounce by launching a marketing campaign promoting...

Two London firms have been expelled from The Property Ombudsman (TPO) for failing to pay compensation to consumers. This brings the total...

The winners of the AllAgents Customer Experience Awards have been revealed. A ceremony was held at the Crowne Plaza, Glasgow last week...

 Hilary Grayson is a Director at Sava focusing much of her time on the development of new qualifications to enhance skills...

The 20th annual ESTAS Awards are set to take place a week from today. Backed by headline sponsor Coadjute, the event will...

A Labour council has revealed that it’s bought 15 open market homes, beefed up  their energy efficiency and will use them...

The ESTAS team and I are now on the final countdown to Friday 20th October.  Having run the event for twenty...

The ESTAS Group has launched an ‘app’ style version of its platform for smartphones. ESTAS Mobile offers all the functionality of the...

Energy performance certificates (EPC) make little difference to property sales and the Government should consider replacing them with more effective green...

Landlords considering selling up are being urged to lease their homes to a trust catering for homeless people instead. With fears that...

Mortgage lending criteria and products are failing to keep up with more energy-efficient homebuilding techniques, it has been claimed. The Home Builders...

Property industry customer review platform ESTAS is preparing to reveal its regional and national shortlists for their 2023 awards. The nominees for...

New 2023 research from Open Property Group found that just 41% of homes in England meet the recommended Energy Performance Certificate...

Conveyancing company AVRillo has pledged to further reduce transaction times after scooping a top innovation award. The conveyancer brand picked up the...

New software has been launched to help estate agents collect feedback on viewings. Feedback Enterprise, from the Cumbrian communications specialists SMS Speedway,...

Listings are down, mortgage rates are high, regulations are becoming even more complex and already stretched tenants are feeling the effects...

AVRillo is seeking agents to help test a new product that aims to provide upfront material information to buyers at the...

The Energy Performance Certificate (EPC) is the direct result of European Legislation. They were introduced because of the Energy Performance of...

Agents have expressed disappointment at the lack of support for homeowners and landlords to make their homes more energy efficient. It comes...

In this feature, Jonathan Daines looks at how landlords can do their bit to make the rental market greener. Global leaders have...

Are landlords following the law? To answer this question, the Government grouped answers from its English Private Landlords Survey 2022 according...

New Chancellor Kwasi Kwarteng is expected to unveil the Government’s so-called “plan for growth” today during a mini-Budget. The property market is...

Forget the ‘race for space’ or room for an extension, should agents start highlighting the green features of a vendor’s property...

House price growth slowed in August but remains in double digits, Nationwide figures have revealed. The lender’s August House Price Index shows...

As the UK works towards its net zero goal by 2050, Legal & General Mortgage Club has launched a Green Hub to support...

Homeowners are getting as much as 16% extra on average when selling their properties if the energy performance certificate (EPC) rating...

The Prime Minister has tonight won a confidence vote in his leadership and hung on to his premiership. After a dramatic day at...

A record 600 firms and individuals have been shortlisted for the 2022 ESTAS Customer Service Awards. Sponsored by blockchain property network Coadjute,...

Almost half of buyers would be willing to pay more for a property with a high energy efficiency rating, research suggests. It...

Many people in recent years will have become familiar with challenger banks such as Monzo, Starling and Atom. Many will have...

More than half of properties across England and Wales only meet insulation standards of 1976 or older. The startling figures, based on...

Although Chancellor of the Exchequer Rishi Sunak’s Spring Statement did not include many announcements regarding housing, it did provide a good...

It’s not an easy time for many renters (and homeowners). The cost of living is going up across the board for...

The mainstream UK housing market is overvalued by up to 20 per cent and the London market overvalued by as much...

A row has broken out over a company which has made allegations about Trustpilot reviews of OnTheMarket. A company called KwikChex says...

With the new year in full swing, agents around the UK are likely to be making changes to the way they...

The current ratings of the Energy Performance Certificate are under review according to the Department for Business, Energy and Industry Strategy. A...

Propertymark is reiterating its view that energy efficiency and EPC changes being considered by government must take account of property age...

A new survey suggests two thirds of current or potential home owners would accept the idea of a mortgage interest rate...

Around a quarter of mortgage lenders currently have ‘green’ products promoting improved EPCs - and the vast majority of the rest...

Energy Performance Certificates are “misleading” indicators of zero carbon buildings and should no longer be used as official guides to help...

The Budget has proven more generous than many expected - and with most property taxation left unchanged. Chancellor Rishi Sunak has made...

The government has given more details of its bid to change the energy efficiency of existing and new homes to meet...

The Halifax claims that homes with the highest energy ratings are worth up to £40,000 more on average compared to less...

Implementing measures recommended in an Energy Performance Certificate (EPC) could boost the sales price of a property for a vendor, the...

The Victorian phrase “as safe as houses” well surmises the security of the housing market as, whether they are buying or...

A new survey shows that there’s just a 1.7 per cent house price premium on homes with EPC ratings A or...

Initiatives by property portal Residential People and mortgage lenders Paragon Bank and Foundation Home Loans help people to find, buy or...

The Competititon and Markets Authority says it’s to look into reviews on Google and Amazon, and see whether the online giants...

In a return to a favourite series of mine, as it gives an excellent insight into the very many facets of...

As we now find ourselves in the UK’s third national lockdown in 10 months, what tenants want, and need from their...

Purplebricks - which for some years has been the focus of controversies over reviews - has been given a prestigious award...

Countrywide has this morning rejected an £80m offer made for it by Connells Group. On November 23 Connells announced that its due...

The customer service performance of conveyancers has improved in recent months according to the ESTAS review platform.  The long-standing and sometimes-heated debate...

The caveat emptor of buying a new house is ‘Let The Buyer Beware.’ This is especially the case for homes that have an ageing boiler.  Before...

A new customer service award category at The ESTAS will see agency networks competing against each other for the first time.  Networks...

The industry’s first virtual awards event has taken place with hundreds of agents participating courtesy of YouTube. Winners of the prestigious ESTAS...

Some weeks later than usual for understandable reasons, the ESTAS Awards 2020 are almost here - and for the first time...

There’s been a cautious welcome for the extension to the current mortgage holiday scheme, due to run out for ‘early adopters’...

We all know how stressful buying a home is, whether it’s your very first step onto the ladder or your final...

An online estate agency which last week claimed it had resolved a dispute over reviews it showed on its website is...

Fledgling online estate agency Emoov - now owned by PropTech firm Mashroom - has removed reviews and endorsements from its website...

ESTAS, the national customer service award scheme which recognises estate and letting agents,  conveyancers and mortgage advisors, has now fully launched...

The tech publication WIRED has conducted an in-depth analysis of Purplebricks’ reviews on the Trustpilot site and suggests the agency may...

A property MOT being launched by Countrywide and described as “game changing” for the house buying process will include survey and...

It’s been revealed this morning that the organisation behind a new clean-air website is encouraging buyers to seek reductions of as...

The organisers of next week’s ESTAS Estate & Letting Agent Awards, the biggest and glitziest event on the industry calendar, have...

Chancellors says it has over 10,000 reviews on Trustpilot, making it the most reviewed High Street agency on the platform.  In a statement...

A review website has launched that describes itself as “a new and powerful research and marketing tool in the residential property...

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

There are only a few days left for agents, brokers and suppliers to enter the ESTAS 2019 - closing date is...

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

I am a patient man; a pacifist. Yet there is little in life right now that would satisfy me more than...

Fake news has become the popular catchphrase of a certain orange-tinted president in recent years. And everyone, from tech giants like...

What is the biggest challenge in estate agency today? At the risk of sounding flippant, selling houses! It’s a unique industry...

The long running spat between review website allAgents and hybrid agency Purplebricks reignited over the weekend following a Facebook post. A Purplebricks...

It’s under two weeks to The ESTAS 2018 held in London on Friday April 20. It’s the biggest and best bash in...

Barclays is next week launching a so-called ‘green mortgage’ which links the loan to the Energy Performance Certificate rating of the...

  An assessment of nine online agencies undertaken by a property website has seen Emoov come out on top after being analysed...

The Guild of Property Professionals has won a major award from reviews platform Feefo. The Feefo Gold Service award is described by...

The death of traditional TV – where viewers sit down together to watch shows at defined times – has been much...

The ESTAS Group has announced that it now accepts Feefo reviews as part of its agency awards process.  The ESTAS Group’s Estate...

The ESTAS Group has announced record entries for its 2018 estate and letting agents awards.  The national award scheme - which recognises...

The number of transactions last year dropped to 1.22m - a minor 0.8 per cent drop on the year before and...

A new property portal called Linktosale aims to launch in the UK at the start of March following what appears to...

The investment service arm of international ratings agency Moody's is warning that affordability issues are likely to lead to a slowdown...

In just 10 days time on Friday week the inaugural ESTAS Conveyancer Awards take place.   The organisers have issued a ‘what...

A new report reveals how clients’ reviews and star ratings - used by many online estate agents in particular - are...

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...

One of the biggest days of the year for agents takes place just two weeks tomorrow when The ESTAS take place...

Legal Eye has been announced as the latest organisation to support the new customer service awards for the conveyancing sector launch...

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...