Archive

Purplebricks - which for some years has been the focus of controversies over reviews - has been given a prestigious award...

Countrywide has this morning rejected an £80m offer made for it by Connells Group. On November 23 Connells announced that its due...

The customer service performance of conveyancers has improved in recent months according to the ESTAS review platform.  The long-standing and sometimes-heated debate...

The caveat emptor of buying a new house is ‘Let The Buyer Beware.’ This is especially the case for homes that have an ageing boiler.  Before...

A new customer service award category at The ESTAS will see agency networks competing against each other for the first time.  Networks...

The industry’s first virtual awards event has taken place with hundreds of agents participating courtesy of YouTube. Winners of the prestigious ESTAS...

Some weeks later than usual for understandable reasons, the ESTAS Awards 2020 are almost here - and for the first time...

There’s been a cautious welcome for the extension to the current mortgage holiday scheme, due to run out for ‘early adopters’...

We all know how stressful buying a home is, whether it’s your very first step onto the ladder or your final...

An online estate agency which last week claimed it had resolved a dispute over reviews it showed on its website is...

Fledgling online estate agency Emoov - now owned by PropTech firm Mashroom - has removed reviews and endorsements from its website...

ESTAS, the national customer service award scheme which recognises estate and letting agents,  conveyancers and mortgage advisors, has now fully launched...

The tech publication WIRED has conducted an in-depth analysis of Purplebricks’ reviews on the Trustpilot site and suggests the agency may...

A property MOT being launched by Countrywide and described as “game changing” for the house buying process will include survey and...

It’s been revealed this morning that the organisation behind a new clean-air website is encouraging buyers to seek reductions of as...

The organisers of next week’s ESTAS Estate & Letting Agent Awards, the biggest and glitziest event on the industry calendar, have...

Chancellors says it has over 10,000 reviews on Trustpilot, making it the most reviewed High Street agency on the platform.  In a statement...

A review website has launched that describes itself as “a new and powerful research and marketing tool in the residential property...

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

There are only a few days left for agents, brokers and suppliers to enter the ESTAS 2019 - closing date is...

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

I am a patient man; a pacifist. Yet there is little in life right now that would satisfy me more than...

Fake news has become the popular catchphrase of a certain orange-tinted president in recent years. And everyone, from tech giants like...

What is the biggest challenge in estate agency today? At the risk of sounding flippant, selling houses! It’s a unique industry...

The long running spat between review website allAgents and hybrid agency Purplebricks reignited over the weekend following a Facebook post. A Purplebricks...

It’s under two weeks to The ESTAS 2018 held in London on Friday April 20. It’s the biggest and best bash in...

Barclays is next week launching a so-called ‘green mortgage’ which links the loan to the Energy Performance Certificate rating of the...

  An assessment of nine online agencies undertaken by a property website has seen Emoov come out on top after being analysed...

The Guild of Property Professionals has won a major award from reviews platform Feefo. The Feefo Gold Service award is described by...

The death of traditional TV – where viewers sit down together to watch shows at defined times – has been much...

The ESTAS Group has announced that it now accepts Feefo reviews as part of its agency awards process.  The ESTAS Group’s Estate...

The ESTAS Group has announced record entries for its 2018 estate and letting agents awards.  The national award scheme - which recognises...

The number of transactions last year dropped to 1.22m - a minor 0.8 per cent drop on the year before and...

A new property portal called Linktosale aims to launch in the UK at the start of March following what appears to...

The investment service arm of international ratings agency Moody's is warning that affordability issues are likely to lead to a slowdown...

In just 10 days time on Friday week the inaugural ESTAS Conveyancer Awards take place.   The organisers have issued a ‘what...

A new report reveals how clients’ reviews and star ratings - used by many online estate agents in particular - are...

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...

One of the biggest days of the year for agents takes place just two weeks tomorrow when The ESTAS take place...

Legal Eye has been announced as the latest organisation to support the new customer service awards for the conveyancing sector launch...

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...

Looking ahead to the Spring Budget this week, the Chancellor Philip Hammond will be obliged to face up to the implications...

Conveyancers are to be told to publish the charges for their house-moving services in a bid to help consumers and to...

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

The Guild of Professional Estate Agents has followed in the steps on the ESTAS awards by linking up with a reviews and...

The ESTAS Group, which already runs the largest award scheme for the estate agency industry, has launched new awards for the...

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

The National Association of Estate Agents report has batted away an idea which has been resuscitated by the insurance industry, suggesting...

Three agents have been announced as winners of The ESTAS Agent of the Month competition for July.   Each secured their success...

An investment report from credit ratings agency Moody’s suggests it is concerned about the effects of Brexit on the housing market,...

The Royal Institution of Chartered Surveyors has introduced a new HomeBuyer report without a valuation. The long-established HomeBuyer report with a valuation...

It’s nearly June – June! – already. Seriously, where has this year gone? This means summer is nearly upon us, with a...

The organisers of The ESTAS 2016 have issued a guide to the event, which takes place in a week’s time in...

The City consultancy which advises Purplebricks says the online agency will break even in terms of its month-to-month activities by the...

Wigan-based agent Ashtons has won the latest Estas Estate Agent of the Month title.   The accolade was achieved due to the...

The ESTAS organisation has announced its latest Estate Agent Of The Month award - and the victor for November is a...

Estate agent Butters John Bee based at Nantwich in Cheshire has won the latest ESTAS Agent of the Month title.   The...

next2buy Property Retailers has scooped the September ESTAS Estate Agent of the Month title.   The Tyne & Wear based agency won...

allAgents has revealed its 2015 estate agency award winners, based on reviews posted from September 1 2014 to August 31 this...

An independent estate agent based in Leicestershire has urged agents to play a more active and altruistic role in their community. William...

Three agents have been announced as winners of The ESTAS Agent of the Month competition - with Butters John Bee the...

OnTheMarket has made a defiant response to news that Zoopla is growing both its estate agent membership and its property listings...

Shares in Foxtons start the week at 244 after staging a dramatic stock market recovery following a poor set of figures. The...

The rising phenomenon of agent-rating and review websites is a topic that seems to have caused considerable division and controversy among...

Three agents have been announced as winners of The ESTAS Agent of the Month competition for June.   The Tring branch of...

The first step is making a commitment to providing good customer service. Then sign up to AgentTracker and we’ll get you...