The Queen’s Speech has unveiled proposed overhauls on planning, consumer and economic crime laws that could all have an effect on...
Archive

Trust has always been vital for building and nurturing good relations between an agent and their customer. Maintaining trust will keep...
20 November 2021
From: Features

The Victorian phrase “as safe as houses” well surmises the security of the housing market as, whether they are buying or...
09 September 2021
From: Marketing & Social Media

Tech, as has been shown more than ever during the pandemic, can be a wonderful thing – bringing people closer together,...
04 September 2021
From: Features

Scams are rife in the quick house buying sector with many companies seeking to take advantage of sellers in desperate situations. That’s...
09 February 2021
From: Breaking News

Dominic Cummings has been at worst a cause of huge anger to a nation that’s already extremely anxious. At best, he’s been...
30 May 2020
From: Features

The Competition and Markets Authority has launched an investigation into fake and misleading online reviews. The announcement from the watchdog does not...
22 May 2020
From: Breaking News

We all know how stressful buying a home is, whether it’s your very first step onto the ladder or your final...
18 March 2020
From: Features

There have been two developments on the controversial subject of online reviews. One concerns the online agency Emoov, which three months ago...
09 January 2020
From: Breaking News

The tech publication WIRED has conducted an in-depth analysis of Purplebricks’ reviews on the Trustpilot site and suggests the agency may...
26 September 2019
From: Breaking News

A former Local Property Expert and manager at Purplebricks has gone on record to reveal what it was really like to work...
16 August 2019
From: Breaking News

This article was originally written for City AM in response to an article it published attacking letting agents. See more here. A...
23 March 2019
From: Features

Chancellors says it has over 10,000 reviews on Trustpilot, making it the most reviewed High Street agency on the platform. In a statement...
28 February 2019
From: Breaking News

The two men behind a low-profile hybrid estate agency say their company is flourishing after two years in business, during which they...
20 February 2019
From: Breaking News

An estate agent says he’s “bruised” by recent mysterious negative online reviews he has received - shortly after he posted positive...
11 February 2019
From: Breaking News

Customer experience (CX) will largely determine the future of estate agency in the UK. This is now a key battleground for...
06 February 2019
From: Features

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...
19 January 2019
From: Features

Not so long ago, the best estate agents were those who did the best work for their clients and therefore built...
24 October 2018
From: Breaking News

The culture of impatience and instant gratification has a lot to answer for. It has forced the hand of the property...
17 October 2018
From: Features

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...
13 October 2018
From: Features

More than half of home owners now use online reviews to choose their estate agent when putting their property on the...
10 October 2018
From: Features

There’s been a huge vote of no-confidence in online reviews, often used for marketing by many online agencies and some traditional...
11 September 2018
From: Breaking News

Fake news has become the popular catchphrase of a certain orange-tinted president in recent years. And everyone, from tech giants like...
08 September 2018
From: Features

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...
11 August 2018
From: Features

A survey shows only 18 per cent of vendors favour reviews over personal recommendations when it comes to choosing an estate...
25 June 2018
From: Breaking News

It’s not just Purplebricks that makes much of its apparently- favourable online reviews - now EweMove has issued a statement expressing...
05 June 2018
From: Breaking News

Emoov founder Russell Quirk says that in some cases social media might give a more accurate picture of an estate agency’s...
04 May 2018
From: Breaking News

A BBC Radio 5 Live analysis of online reviews has reignited the argument about the glut of positive reviews for Purplebricks...
30 April 2018
From: Breaking News

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...
14 October 2017
From: Features

The vast majority of sellers surveyed by a consumer group say rapport with branch staff in a locally-based office is important...
29 September 2017
From: Breaking News

I’ve been in France for the past few days and depending on your viewpoint, I made a spectacularly good or singularly...
09 September 2017
From: Features

Even if you didn’t watch it, you’ve almost certainly heard about it by now. The recent BBC Watchdog exposé of Purplebricks has...
09 August 2017
From: Breaking News

A new report reveals how clients’ reviews and star ratings - used by many online estate agents in particular - are...
17 July 2017
From: Breaking News

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...
29 April 2017
From: Features

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...
26 April 2017
From: Breaking News

For my latest Property Natter I have sought the opinions of two well-known property consultants - Michael Day, managing director of...
01 April 2017
From: Features

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...
14 March 2017
From: Breaking News

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews. Amazon, amongst...
03 December 2016
From: Features

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...
22 October 2016
From: Features

The Competitions and Markets Authority has sent two open letters - one to online publishers and one to marketeers - warning...
06 April 2016
From: Breaking News

An online agency called Be Street Smart is seeking to recruit so-called ‘Property Gurus’ in just two weeks - but says...
15 February 2016
From: Breaking News

The Competition and Markets Authority says one of its priorities for 2016-17 is to pursue a project analysing the accuracy and...