Archive

The Property Ombudsman has urged the government to bring the new homes build sector under consumer redress. New builds are not currently...

The Property Redress Scheme says it’s recruited another 1,750 members following the shake-out last week when one of its rival redress...

The government has revised its guidance to agents over redress schemes - amending it to take account of the fact that...

The battle to become the single ombudsman service after the government rationalises the redress system across housing has taken an unexpected...

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

The government says it is going to look at “bold options” to improve consumer redress across all aspects of housing -...

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

The story of the week has been the first steps of a trade body to represent independent estate agents - as...

The Royal Institution of Chartered Surveyors is the latest body within the industry to warn its members against portal juggling. Following statements...

A consumer champion says a new privatised system of Alternative Dispute Resolution, being introduced in October, threatens to create ‘complaints chaos’...