Archive

In his third and final article in this 3-part series, David Beaumont looks at the legal statues of Material Information Guidance. ...

Agents faced more complaints and paid out higher levels of redress last year, industry data shows. Annual figures from the Property Redress...

GetAgent has been ordered to make its marketing claims clearer following a complaint to the Advertising Standards Authority (ASA). The advertising watchdog...

CoStar has defended its operations after a third open letter from OnTheMarket critic Brett Stone attempted to derail the US property...

Despite the announcements, the publicity, the guidance and the acres of website information, the most common complaint surrounding house sales is...

OnTheMarket critic Brett Stone has issued a second open letter to shareholders of the portal, accusing it of “irresponsibly diluting shareholders”...

Estate agents selling rural homes have been urged to provide better levels of upfront information regarding homes in the countryside that...

Estate agents hold more than 7,000 duplicate database records per branch on average, research claims. Insight from estate and letting agency customer...

A mortgage broker has hit out at estate agents for forcing prospective buyers to visit their branches to sell financial services...

The National Trading Standards Estate and Letting Agency Team (NTSELAT) deemed yesterday that the use of POA or “price on application”...

The National Trading Standards Estate and Letting Agency Team (NTSELAT) has deemed that the use of POA or “price on application”...

The Advertising Standards Authority (ASA) has said it may consider complaints about ‘misleading SSTC listings’ on portals but suggests it may...

Trading Standards has advised agents to update listings once they reach the "sold subject to contract" (SSTC) stage. It comes after legal...

Agents will be able to grill Rightmove’s legal and compliance director David Cox this morning as part of the portal’s webinar...

The international reviews service Trustpilot has batted away criticism from a property website that it ignores breaches of its guidelines. Last week,...

The war of words between various property review platforms continues apace. The latest accusation concern comparison website GetAgent, and specifically reviews of...

The UK property industry has long been a target of fraudsters due to the low levels of transparency and the fact...

A long running dispute between reviews website allAgents and Purplebricks has come back to life - with a new twist. In 2017...

EAT readers may have seen a piece in Friday’s property section of The Times about the long-running Simplify saga, which has...

Energy Performance Certificates are “misleading” indicators of zero carbon buildings and should no longer be used as official guides to help...

As virtual tours start to get even more popular, and in some cases become the norm for the majority of letting...

The work of the National Trading Standards Estate and Letting Agency Team is “vital” it claims - and the case of the...

A banned West Midlands estate agent has today been sentenced to a custodial sentence of six weeks, suspended for two years, and fined £4,000 at Wolverhampton Crown Court after pleading guilty...

The controversial proposal by a PropTech start up to charge potential viewers of properties to let or for sale has been...

Anyone working in residential property knows it is taking longer and longer to get from SSTC (sold subject to contract) to...

The Halifax is reporting a 0.5 per cent monthly drop in house prices, plus a fall in the annual rate from...

The Competititon and Markets Authority says it’s to look into reviews on Google and Amazon, and see whether the online giants...

Buyers are not told the true scale of flood risk in many properties - and the rush to beat the stamp...

With property transactions taking longer than ever and many people operating at capacity, it is easy to overlook the progress made,...

The Competition and Markets Authority says it has pushed Facebook into taking new action to combat fake reviews - an issue...

Purplebricks has removed advertising claims which suggested it sold homes for a higher sum, on average, than rival agencies. The Advertising Standards...

Online agency Yopa says it will change a claim on its website that appears to suggest no fee will be charged...

Estate agency Move has had to change a description on Rightmove following an intervention by the Advertising Standards Authority. The agency described...

HM Revenue and Customs and the Advertising Standards Authority are working together to cut out misleading marketing by promoters of stamp...

The advertising watchdog has told the agency industry to clean up its act on four issues, with clarity over fees being...

The property market, and therefore, estate agents have been accused of being the 'weak link' in the UK’s money laundering defences. This...

It’s fair to say that UK estate agents don’t have the best of reputations, often featuring in the lists of the...

A PropTech firm that regularly claims London homes are mis-measured in property descriptions has taken a swipe at Purplebricks. Pupil, a spatial...

Purplebricks has changed the wording of an advertisement on its website after a watchdog stepped in following a complaint. According to the...

Two companies that persuaded property investors to pay as much as £25,000 for a parking space have been wound up in...

To most people, purchasing a home is the single most significant financial commitment made across a lifetime. Given the impact and...

The Competition and Markets Authority has launched an investigation into fake and misleading online reviews. The announcement from the watchdog does not...

Listings from an agent who ended his contract with Rightmove were not removed as he expected - instead, he is accusing...

Future complaints about property raffles by individual home owners seeking to avoid estate agency fees will in future be handled by...

An online agency’s claim that it sells homes “for free” has been disputed by a High Street rival - but the...

The prospective buyers of a home in Oxfordshire who paid a deposit of £108,000 before withdrawing are suing the sellers in...

Fledgling online estate agency Emoov - now owned by PropTech firm Mashroom - has removed reviews and endorsements from its website...

Rightmove has been given the green light to continue using the claim that “every second someone contacts an estate agent about a...

The Advertising Standards Authority has clamped down on misleading claims made by the organisers of a property raffle. The controversy surrounds an...

An estate agency will pay out over £40,000 after being found to have misled customers and allowing one of its own...

The Advertising Standards Authority has issued a guidance note warning online estate agents, after complaints about them have “grown dramatically”. “Property is big...

Connells Group-owned Sequence UK has been told by the Advertising Standards Authority to update Rightmove listings more promptly after properties are...

An estate agency has removed a claim that it uploads its properties to Zoopla and PrimeLocation after a complaint to the...

The Advertising Standards Authority (ASA) has upheld a complaint made against a listing on property website Houser.co.uk. In January, the complainant notified...

The Competition and Markets Authority has formally launched an investigation into the sale of leasehold properties - including possible mis-selling. This follows...

So far in our contribution to the campaign to replace leasehold with commonhold we have outlined the stories of some of...

North East England regional agency chain Bradley Hall has amended details for a property listed on its website following a complaint...

An estate agency has been ordered by the Advertising Standards Authority not to use an advertisement on its website and Facebook...

A family run estate agency faces a string of charges relating to commission fees and “undue influence” exerted on clients. The charges...

The owner of a home for sale has complained to the Advertising Standards Authority after seeing it marketed on Zoopla -...

Online estate agents have seized on the recent national newspaper article accusing estate agents of over-valuing properties to earn higher fees. The...

An anonymous estate agent has renewed his attack on Purplebricks after an article in The Times at the weekend. Estate Agent Today...

Estate agents have responded cynically to the small-fry property sector announcements made by Chancellor Phillip Hammond in yesterday’s spring statement mini-Budget. Overshadowed...

Maverick Cornish estate agent Chris Wood has quit the industry with a stinging attack on those who have “taken their toll”...

The troubled online agency House Network has amended its website after a complaint to the Advertising Standards Authority about its claims...

A poster advertising shared ownership, promoting homes from a housing association, has been banned by the Advertising Standards Authority. The poster, for...

The review website Trustpilot is to make it easier for the public to see whether companies have tried to stop complaints...

Purplebricks might have the last laugh - its biggest critic is ditching his High Street office and making his own agency online. Controversial...

A maverick estate agent pictured wearing a yellow vest has threatened to mount what he calls a “civil protest” if Brexit...

A Scottish estate agency has changed its website following a complaint to the Advertising Standards Authority. The complaint relates to West Property...

Six directors have been banned from office after misleading over 300 people who bought new build homes in the north of...

The Advertising Standards Authority has banned an advertisement calling properties for sale ‘park homes’ when the buildings themselves could not be...

An estate agency has had to alter a listing on Rightmove following a complaint to the Advertising Standards Authority. Gravesend-based Waterman House...

The troubled Emoov hybrid estate agency, currently up for sale, has removed an advertisement after a complaint to a watchdog over...

The Advertising Standards Authority has banned an advertisement for a new development in London after complaints over claims about the yields...

Emoov has agreed to change the wording of a Google search advertisement after a complaint was made to the Advertising Standards...

The perils of property competitions and raffles have once again been demonstrated, this time with the Advertising Standards Authority upholding three...

OnTheMarket today launches a new TV advertising campaign which aims to highlight its 'New & Exclusive' marketing feature. Agents listing with the...

The Advertising Standards Authority (ASA) has upheld one of two complaints made against OnTheMarket's TV and print advertising. The complaints refer to...

An estate agency which operates nationally has agreed to amend its website following a complaint made to the Advertising Standards Authority...

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical...

An online estate agency run by one of the country’s youngest entrepreneurs has agreed to change a reference about savings on...

The online agency acquired by Purplebricks in Canada has started facing the same criticisms that its parent company have faced in...

Purplebricks has been the subject of another complaint to the Advertising Standards Authority, this time over a claim on its website...

A maverick Cornish estate agent who falsely gave the impression to customers that his business was highly successful has been hit...

The estate agent who is refusing to abide by a decision of the Advertising Standards Authority is now demanding details of...

We are currently engaged in consultations with our members to help to find a practical solution to the concern of the...

The Advertising Standards Authority has today issued a three-point guidance note for estate agents, including controversial interpretations of what constitutes a...

The consumer group Which? says some estate agents are misleading buyers about in-house mortgage services.  The consumer group has issued a number...

There’s a new twist in the row between a Cornish agent and the Advertising Standards Authority. The row revolves around a tweet...

The Advertising Standards Authority says its compliance team is considering its next steps following the refusal of estate agency PDQ Estates...

An agent from Cornwall who has waged a long-running campaign against online agencies in general and Purplebricks in particular has been...

Another Purplebricks ad has been stamped down on by the Advertising Standards Authority following a complaint by Hunters Property Group - but...

One of the country’s largest auction houses has had to amend an advertisement on its website after an intervention by the...

It is understood that an estate agent from Cornwall is to face trial over allegations that he misled potential customers over...

News media in Australia say Purplebricks is the subject of an investigation by a consumer watchdog in the province of Western...

The annual report from the Advertising Standards Authority and the Committees of Advertising Practice, out today, shows that the estate and...

You don’t have to look far to see an abundance of photo failures, just head to any property portal and they’ll pop...

HM Revenue and Customs has won a key ruling concerning a tax avoidance scheme promoter which claimed to be able to...

An estate agency has been the subject of a complaint over website wording which appeared to suggest that it had a...