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KEYWORD "Guidelines" - 167 RESULTS
How to become an estate agent?

Estate agents use their experience, knowledge, and connections to help people to sell properties at the best prices. Working in this field...

22 June 2022

From: Recruitment & Business Matters

Upfront information: Portals plan for consumer awareness to police listings

Portals are aiming to boost consumer awareness of new material information rules rather than refusing non-compliant listings. Agency listings have been required...

22 June 2022

From: Breaking News

Expert Analysis: How safe are homes 5 years after the Grenfell Tower tragedy?

It’s the fifth anniversary of the Grenfell fire tragedy, but are high rises any safer today than they were then? On 14th...

18 June 2022

From: Features

PropTech Today - Let’s get moving with digitising the upfront information agenda

Why the urgency? Because the appetite is strong. Research by the Conveyancing Association reports that 98% of consumers are overwhelmingly in...

01 June 2022

From: Breaking News

Agency network aims to be first in the sector to go carbon neutral

The Federation of Independent Agents (FIA) is aiming to become the first carbon neutral estate agency network. It has teamed up with...

20 May 2022

From: Breaking News

Are Reviews Faked? Trustpilot bats away claims of ignoring breaches

The international reviews service Trustpilot has batted away criticism from a property website that it ignores breaches of its guidelines. Last week,...

15 March 2022

From: Breaking News

Review row over company making allegations about OnTheMarket

A row has broken out over a company which has made allegations about Trustpilot reviews of OnTheMarket. A company called KwikChex says...

07 March 2022

From: Breaking News

Introducing Reapit Elements

Reapit Elements is an open-source, cross-platform design system that gives designers and developers a framework to quickly create responsive, device-agnostic, and...

18 February 2022

From: Sponsored Content

Trading Standards want public to quiz agents on referral fees

The most senior Trading Standards officer policing the agency industry says he hopes the public will ask about referral fees in...

31 January 2022

From: Breaking News

New guidance on house moves for un-vaccinated buyers and tenants

The government is clamping down - at least a little - on unvaccinated buyers and tenants in some specific circumstances.  New guidelines...

07 January 2022

From: Breaking News

’Tis the season to be careful with decorations if you’re selling

The challenge of selling a property that has been garishly decorated over the Christmas period is one many agents will be familiar...

09 November 2021

From: Breaking News

Property Natter - checking in with some of the ESTAS' biggest winners

A few weeks ago the ESTAS took place at the Grosvenor House hotel in London - the first chance for many...

06 November 2021

From: Features

EPC ratings to become more important under Green reforms

The government has given more details of its bid to change the energy efficiency of existing and new homes to meet...

20 October 2021

From: Breaking News

How technology can shape the customer experience beyond 2021

2021 redefined what it meant to offer exceptional customer experiences for consumers across multiple industries, but particularly for the residential property...

13 October 2021

From: Features

Tenant referencing - how digital should your agency go?

Over the last three years there has been a quiet revolution in the tenant referencing market. Starting with the 2019 tenant...

08 September 2021

From: Features

Agency whistleblowers receive new guidance from watchdog

New guidance has been issued by the Competitions and Markets Authority for whistleblowers who want to report anti-competitive practices by their...

19 July 2021

From: Breaking News

Agents’ Offices: masks no longer required - announcement soon

Agents are to be told this week that employees can drop face masks, social distancing and other workplace measures put in...

12 July 2021

From: Breaking News

Property Natter – why OTM’s Jason Tebb shows the importance of good hires

In the world of football – very topical at the moment, as we all enjoy the Euros – there is an...

03 July 2021

From: Features

OnTheMarket shareholders’ meeting to be virtual - probably

OnTheMarket’s annual general meeting date has been set for later this month - and it’s likely to be virtual despite expected...

01 July 2021

From: Breaking News

Vetting Buyers: row escalates over ‘proof of funds’ demand

The row over whether agents should be allowed to vet people who view properties on the basis of their wealth has...

18 June 2021

From: Breaking News

Insurers start paying out Business Interruption claims - at last

The long running saga of insurance firms failing to honour agents’ Business Interruption claims appears to be making progress at last. A...

16 June 2021

From: Breaking News

Digital onboarding service launches with 900 agency branches

Movebutler, the digital onboarding platform from online auction specialist iamproperty, says it has some 900 agency branches signed up. These include Martin...

28 May 2021

From: Breaking News

Property marketing - keeping personal data protected

After a recent incident involving an Estate Agent based in Devon in which a property virtual tour they published revealed a...

25 May 2021

From: Sponsored Content

‘Transform home buying for good’ is goal of new strategic partnership

Digital marketing agency Angels Media and digital platform Gazeal have announced an exclusive strategic partnership to help improve and speed up...

25 May 2021

From: Breaking News

Christopher Keen and Company Director at CDD Check Ltd.

Who are you and what does it say on your business card? Christopher Keen and Company Director  What is ‘company name’ and what...

14 May 2021

From: 60 Second Interview

Change is coming – how can we improve the homebuying process?

With property transactions taking longer than ever and many people operating at capacity, it is easy to overlook the progress made,...

28 April 2021

From: Features

Agents Do Charity - and a special look at our industry’s own charity

Hello and welcome to this week’s ADC - and it’s a special look at plans for this year by our own...

09 April 2021

From: Breaking News

Agency offices in Wales to open again from next week

Estate agency offices in Wales, closed for many weeks as part of that country’s lockdown, will reopen from next Monday, April 12. The...

06 April 2021

From: Breaking News

What to consider when buying or selling an estate agency business

Estate agents might be expert at advising on buying and selling properties on their books but when it comes to buying...

13 February 2021

From: Features

Agency apology over ‘bullying’ claims to allow Covid viewings

An online agency has apologised to a single mother who felt pressured into allowing viewings of a property she was renting. Local media in...

12 February 2021

From: Breaking News

Scrap stamp duty cliff edge ‘to help people stick to Covid guidelines’

The government needs to step in to rescue two valuable property incentives before they expire at the end of March, a...

03 February 2021

From: Breaking News

Agency closes office after staff contract Coronavirus

Members of staff at an estate agency branch in the Midlands tested positive for Coronavirus in consecutive weeks, triggering a temporary...

29 January 2021

From: Breaking News

Buyers ‘travelling hundreds of miles to viewings’ despite Covid rules

The BBC says some buyers are taking advantage of lockdown rules to travel hundreds of miles to view homes. The story suggests...

21 January 2021

From: Breaking News

Agent closes branches and demands stricter Coronavirus controls

An estate agent has shut both branches of his business for safety reasons and wants tighter Coronavirus restrictions on the industry.  ITV...

20 January 2021

From: Breaking News

Digital ID scheme for buyers and sellers wins government support

A PropTech company has won a grant for a project to improve ID verification in the buying and selling process, via...

19 January 2021

From: Breaking News

Covid curbs on agents provide bonus for video viewings

Government guidance on how agents can continue working during the lockdown has given a new importance to virtual viewings, says an...

18 January 2021

From: Breaking News

Agents “forced and pressured” into unsafe viewings - claim

An online petition wants all agents’ offices to close during the pandemic. Keeping them open means agents feel "forced and pressured" to conduct...

14 January 2021

From: Breaking News

Agents beef up Covid protocols as viewings hit the spotlight

Agents have been outlining how they have beefed up their measures to combat the risk of Coronavirus, especially during property viewings. “We...

07 January 2021

From: Breaking News

Agents split over viewings and office opening during Lockdown

Agents are sharply split over how they should operate during the current phase of the Coronavirus crisis.  In a poll of almost...

05 January 2021

From: Breaking News

Agents CAN continue working through national lockdown

Agents and the housing market in England are still in business even during the third national lockdown which begins on Wednesday and...

05 January 2021

From: Breaking News

Tier 4 Reminder: All agents can continue working under these restrictions

Many agents have been operating under Tier 4 Coronavirus restrictions for some days, but today sees another 20 million residents in...

31 December 2020

From: Breaking News

Agents can work in Tier 4 as government publishes guidelines

The Westminster government has published extensive guidance on the operation of the new Tier 4 Coronavirus restrictions in England. This includes a...

21 December 2020

From: Breaking News

Banking barriers for start-ups and how to overcome them

Start-up letting agents looking to enter the market are finding it increasingly difficult to set up in business as banks point...

19 December 2020

From: Features

Christmas pics and vids - our most fantastic selection yet…

Christmas is creeping up on us and, for some agents at least, a short seasonal closedown beckons. To get us in the...

16 December 2020

From: Breaking News

Corona Update: Agents seeking urgent guidance from government

Propertymark is in touch with the government to see how the new Tier structure being introduced on December 3 will affect...

24 November 2020

From: Breaking News

Tougher Corona restrictions: Agents to be told how market will work

Agents should know in the next 36 hours how new Coronavirus restrictions will affect how they work. The Prime Minister is announcing...

23 November 2020

From: Breaking News

Agent threatened with prosecution for opening office to the public

An unidentified estate agency has been threatened with prosecution by a local council after opening its office to the public during...

12 November 2020

From: Breaking News

Delivering a speedy end of tenancy deposit negotiation – the top tips

Tenancy deposit disputes are messy and often frustrating for all involved. While the number of formal disputes remains low, the pandemic...

10 November 2020

From: Legislation & Compliance

Agents back to work today after 17-day ‘fire break’ in Wales

While England’s national lockdown exempts the housing market and allows agents to operate normally, it’s not been the same in Wales...

09 November 2020

From: Breaking News

Mortgage holiday set to be extended as housing market stays open

There’s one key takeaway for agents from the weekend’s announcements on the next England-wide lockdown - the housing market is staying...

02 November 2020

From: Breaking News

Boilers And Central Heating: What To Consider When Moving Home

The caveat emptor of buying a new house is ‘Let The Buyer Beware.’ This is especially the case for homes that have an ageing boiler.  Before...

29 October 2020

From: Sponsored Content

Six ways innovation is transforming the lettings sector

Tenant enquiries and property viewings unsurprisingly slowed this spring, due to the necessary government restrictions brought in to manage the pandemic....

24 October 2020

From: Features

Top tips - how can agents provide a 24/7 remote service?

The Covid-19 pandemic has impacted the way every industry operates and the property sector is no exception. Following an enforced seven-week...

23 October 2020

From: Sponsored Content

Electronic signatures are helping agents to weather the 2020 storm

2020 has definitely been a year of change. With little warning, the pandemic disrupted the day-to-day operations of almost every industry...

17 October 2020

From: Features

How to carry out check-ins and check-outs in a Covid-compliant way

The latest government rules combined with the Prime Minister’s recent address to the nation is clear – tougher measures are required...

03 October 2020

From: Features

Portal promotes “free money” referral fees despite industry probe

One of the many new portals recently launched has made a pitch for agents to join because of its referral fees...

24 September 2020

From: Breaking News

High-end agency launches auctions to hedge bets in uncertain market

Knight Frank has launched an auction business to give vendors a wider range of sale options as market uncertainty remains because...

10 September 2020

From: Breaking News

Navigating through the Covid crisis and beyond with AI

There will not be a single business within the property sector that did not start the year in vastly different circumstances...

05 September 2020

From: Features

Agency breaks tradition by holding first-ever August auction

In another sign of the buoyant housing market, estate agency Savills is breaking tradition by staging its first ever August auction...

25 August 2020

From: Breaking News

Agency's new remote auction technique heralded as major success

Savills has held its fourth remote auction, raising some £32m with an 82 per cent success rate - making it the...

06 August 2020

From: Breaking News

Celebrating the different side of estate agency

Difference should be celebrated. But in our industry it rarely is. I was on the board of a large corporate where...

22 July 2020

From: Features

Countrywide: who will be the next leader of ailing company?

The hunt is on for a new boss of Countrywide according to news reports. Sky News says the company has recruited professional...

22 July 2020

From: Breaking News

Agents can sell properties at record speed with this key combination

There’s no doubt that Covid-19 has had a huge impact on the UK’s property market, after hundreds of thousands of house...

11 July 2020

From: Features

Agents stay open in future local lockdowns but auction houses shut

Government guidelines regarding future Leicester-style local lockdowns suggest that branches can remain open and viewings can continue. However auction houses must shut. So...

07 July 2020

From: Breaking News

Leicester lockdown is warning to agents to abide by ‘new normal’

The return of non-essential businesses to lockdown in Leicester as a result of a localised spike in Coronavirus cases is a...

01 July 2020

From: Breaking News

Agents allowed partial resumption of sales and moves in Wales

The Welsh housing market is back in business today - at least in part. Letting and estate agents can reopen their offices...

22 June 2020

From: Breaking News

Agents continue to adapt as property market bounces back from lockdown

The property market is used to change, and I’m confident it will bounce back from any lockdown effects. Despite being acutely aware...

20 June 2020

From: Features

Housing market reopens in another part of the United Kingdom

The housing market in Northern Ireland is resuming on Monday after its lockdown because of the Coronavirus crisis. Arlene Foster, first minister...

12 June 2020

From: Breaking News

Agents accused of ignoring virus safety guidelines

An agent in the unusual position of operating across the England and Welsh border says many of his competitors appear to...

05 June 2020

From: Breaking News

EweMove, Martin & Co and other franchises using PropTech to reopen

The Property Franchise Group - parent company of six agency brands including EweMove and Martin & Co - says all of...

05 June 2020

From: Breaking News

Desk Shields & Social Distancing Signage from Kremer Signs

Social distancing will be part of our daily routine moving forward for the foreseeable future and if you run an estate...

04 June 2020

From: Sponsored Content

Still trusting Trustpilot? Joe Lycett shows how reviews can be gamed

Arguments over the alleged gaming of reviews by and for some estate agencies have waged ferociously in recent years, and now...

02 June 2020

From: Breaking News

Property Natter - what happened when big lenders had their own estate agencies?

All my recent Natters have been focused on one particular topic, the coronavirus crisis, for obvious reasons. But there has been...

23 May 2020

From: Features

Countrywide explains softly-softly approach to re-opening branches

Countrywide has refuted claims that none of its branches have so far re-opened for business but has issued an explanation why...

19 May 2020

From: Breaking News

Unsafe to return to work: Most agents are worried, polls show

A series of polls taken by Estate Agent Today suggest substantial numbers of agents remain uncomfortable about returning to trading even...

15 May 2020

From: Breaking News

Agency in lockdown row reopens with staff temperature checks

The agency at the heart of a fierce row over staff safety in the lockdown says it's now insisting local managers...

14 May 2020

From: Breaking News

Conveyancers and removers join agents on ‘Back To Work Day’

It’s back to work today for England’s estate agents and the housing market - but it’s the start of a new...

13 May 2020

From: Breaking News

Cleaners can enter homes now - so why can't estate agents?

Domestic cleaners can now re-enter private homes under new Coronavirus return-to-work guidelines - the very guidelines which appear to stop estate...

12 May 2020

From: Breaking News

First details emerge of how businesses will reopen after lockdown

First details of the government’s programme to allow businesses to reopen have begun to emerge - with little comfort for estate...

11 May 2020

From: Breaking News

Agents accused of breaking lockdown before new rules announced

Details being presented to Parliament today may include information on how agents can return to work in some sort of ‘new normal.’ A 50...

11 May 2020

From: Breaking News

Property Natter - what will agent offices look like post-lockdown?

There has been much speculation about when agents will be allowed back to work, and what the new office working environment...

09 May 2020

From: Features

Fury over agent breaching government rules on opening to public

There’s been a furious response to the agent who appears to have breached government rules by opening his branch to the...

07 May 2020

From: Breaking News

Third of agents say some staff will permanently work from home

A third of agencies say at least some of their staff will be working from home permanently when the Coronavirus pandemic...

07 May 2020

From: Breaking News

First agent reopens High Street branch to the public

An estate agent has reopened his High Street office to the public with social distancing and other safety measures in place. It’s...

06 May 2020

From: Breaking News

Housing minister drawing up plans for agents to resume work

Housing minister Chris Pincher is drawing up guidelines which could allow agents to return to something like normal working in the near...

03 May 2020

From: Breaking News

Social distancing signs for agents through quick-off-the-mark supplier

The Kremer Signs company has unveiled a package of products for agents to use in the new era of social distancing.  These...

01 May 2020

From: Breaking News

Countrywide senior staff have pay cut as 78% of workforce furloughed

Countrywide’s senior staff earning over £45,000 per year have had their pay cut by a fifth while some 78 per cent...

30 April 2020

From: Breaking News

New guidance for removals could mean housing market back in action

The government of one part of the British Isles has produced guidelines for removal firms. Until now, house moving in an era...

29 April 2020

From: Breaking News

Agent reveals ‘After Lockdown’ safe way of selling homes

One of the few agents anywhere in the British Isles who has returned to something like normal working has revealed new...

27 April 2020

From: Breaking News

40 to 50 calls a day still coming in to The Property Ombudsman

The Property Ombudsman’s office is still receiving 40 to 50 calls a day from the public, even though most transactions with...

23 April 2020

From: Breaking News

Change - The key to unlocking demand after the lockdown

If it’s really the case that estate agents’ offices could be in the category of High Street premises first allowed to...

18 April 2020

From: Features

Kick-start your agency out of lockdown - key webinar this morning

Hello and welcome to Conquering Corona, our bid to help agents through the crisis. If you have appropriate advice to share with...

16 April 2020

From: Breaking News

Major agency enhances online offer - and even includes games for the kids

Hunters has expanded its online offering to improve its service to both the sales and lettings sectors - and it’s even...

16 April 2020

From: Breaking News

Searches: councils slammed as dangerous over face-to-face visits

A trade body has reported some council search departments to the government for refusing to provide email details and forcing search...

16 April 2020

From: Breaking News

Free offer to all agents during crisis - new Smart Viewing PropTech

Floorplan and photography supplier FocalAgent is making a free offer to every agent in the UK during the virus crisis -...

09 April 2020

From: Breaking News

New EPC assessment guidance issued - Conquering Corona

Hello and here’s the latest daily update to help the industry through these unprecedented times.  If you have any appropriate advice you...

03 April 2020

From: Breaking News

Not Guilty! Countrywide denies claims of unsafe working after lockdown

Countrywide has strongly denied claims made to Estate Agent Today that some people have felt obliged to work at an admin...

02 April 2020

From: Breaking News

How To Furlough - a key way to keep staff as we're Conquering Corona

Welcome to the latest edition of our daily service dedicated to advice and guidance on how agents can best cope with...

01 April 2020

From: Breaking News

Controversial agency boss slams “misreporting” of lockdown working

The boss of controversial estate agency Dexters has hit out at social media reports and press articles about company staff working...

31 March 2020

From: Breaking News

Agents Beware: definitive government guidance on buying and selling

The government has at last issued extensive advice on home moving and the activities of estate agents during the continuing Coronavirus crisis. This...

27 March 2020

From: Breaking News

Moving home? There's still some hope, says Law Society

The Law Society says there is still some possibility that those home movers scheduled to complete in the near future might...

26 March 2020

From: Breaking News

New webinars, contingency plans, trade group info - Conquering Corona

Hello and here’s the next batch of guidance and advice from different sectors of the industry, many from influential trade groups. It’s...

19 March 2020

From: Breaking News

Viewings hit by the virus? Agents offered unique ‘virtual alternative’

A Spanish housebuilder’s bespoke system to allow prospective buyers to view properties without visiting is being offered to the UK agency...

13 March 2020

From: Breaking News

Referral Fees: No change “for a while” but reform coming

The Trading Standards report on the future of referral fees is almost completed and will be sent to government next week. However, James...

28 February 2020

From: Breaking News

Trustpilot hits back at allAgents over accuracy of reviews

The war of words between estate agency review website allAgents and consumer review service Trustpilot continues apace. Trustpilot has hit back, describing allAgents’...

06 February 2020

From: Breaking News

Future of referral fees may be revealed at upcoming conference

The annual conference of the National Association of Estate Agents takes place on February 27 - the date when the future...

21 January 2020

From: Breaking News

The six crimes of modern-day call handling

Six common ‘crimes of modern-day call handling’ are blighting UK estate and letting agencies and hampering their growth, reputation and profitability. These...

18 January 2020

From: Features

Reservation Agreements: two key problems that must be overcome

A law firm has spoken out about two possible problems in the government’s much-publicised idea of considering Reservation Agreements as a...

17 December 2019

From: Breaking News

The PropTech Revolution: Three Pillars of Digital Transformation

When we launched Reapit’s Foundations Platform as a Service (PaaS) in November, it may have seemed like a recent development in...

11 December 2019

From: Features

DPS adjudication case study: Do tenancy breaches lead to a full claim?

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

07 December 2019

From: Features

Foxtons Fat Cats: new bonus policy created after shareholders’ revolt

Troubled London estate agency Foxtons says it has rewritten its remuneration policy for its senior management following a shareholder revolt at...

14 November 2019

From: Breaking News

Sales held up as more searches miss 10 day deadline

A PropTech company that monitors search times for transactions says only just over two thirds of them are now completed in...

14 November 2019

From: Breaking News

Countrywide investors calm after second compliance crisis in a year

Countrywide’s ever-patient investors appear to have been unfazed by the company’s latest compliance issue, which has led to a £100,000 fine...

31 October 2019

From: Breaking News

£100,000 fine for Countrywide over funds controversy

It’s now emerged that Countrywide has to pay a £100,000 fine to the Royal Institution of Chartered Surveyors after breaching guidelines...

30 October 2019

From: Breaking News

Industry bodies back Modern Method of Auction best practice guide

Three key industry organisations have endorsed a best practice guide for the controversial Modern Method of Auction. The iamsold guide is aimed at...

03 October 2019

From: Breaking News

LonRes snaps up anti-money laundering training and compliance service

London-focussed business-to-business deal data service LonRes has acquired an anti-money laundering compliance consultancy specialising in residential and commercial property. Financial Crime Services,...

01 October 2019

From: Breaking News

Referral Fees: government amends guide for buyers and sellers

The government has issued a revised version of its official How To Buy and How To Sell documents, aimed at consumers...

09 September 2019

From: Breaking News

DPS adjudication case study: water damage and a deluge of evidence

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

31 August 2019

From: Features

Searches delayed by council IT issues but no total shutdown

A local authority that last week warned that it could not provide any local searches for over six weeks has now...

05 August 2019

From: Breaking News

Online agents face new guidelines as advertising complaints rocket

The Advertising Standards Authority has issued a guidance note warning online estate agents, after complaints about them have “grown dramatically”. “Property is big...

01 August 2019

From: Breaking News

DPS adjudication case study: Conflicting paperwork and a burden of proof

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

27 July 2019

From: Features

Clampdown on agents - Ombudsman to refer more to Trading Standards

The Property Ombudsman will in future refer more estate agents to the National Trading Standards Estate and Letting Agent Team if...

11 July 2019

From: Breaking News

DPS adjudication case study: Rabbits and a ‘disappearing’ lawn mystery

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

29 June 2019

From: Features

Home Survey Standard: early support for RICS' survey initiative

PropTech company Landmark has thrown its weight behind the Royal Institution of Chartered Surveyors’ new Home Survey Standard, which is now out...

06 June 2019

From: Breaking News

Measuring Up - bid to improve floorplan accuracy and consistency

The Royal Institution of Chartered Surveyors is running a Certified Property Measurer course aimed at training agents and others in the...

05 June 2019

From: Breaking News

DPS adjudication case study: Claim and counter-claim over arrears

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

25 May 2019

From: Features

Compliance clampdown on Referral Fees and Modern Method of Auction

The Property Ombudsman says its members must in future disclose referral fees in a bid to make previously-hidden costs open and...

24 May 2019

From: Breaking News

DPS adjudication case study: rent arrears vs property condition

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

20 April 2019

From: Features

Explained - the future of tenant referencing after the fees ban

Low risk letting is everyone’s aim, but unless legitimate guidelines are followed it’s difficult to know if a tenant will prove...

17 April 2019

From: Features

Dodgy Dealing? Agents accused of pushing buyers to in-house mortgages

Mortgage brokers are claiming that “a big number” of buyers are being cajoled into using estate agents’ in-house brokers. The Financial Conduct...

02 April 2019

From: Breaking News

DPS adjudication case study: landlords claiming re-protection deposits

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

23 March 2019

From: Features

Agents warned over referral fees: You're in the last-chance saloon

Estate agents have been warned that if new guidance over referral fees is not taken seriously, they could be faced with...

20 March 2019

From: Breaking News

Dual Fees: first agent ‘must have done viewing’ to claim fees

The Property Ombudsman has issued new guidance over what it calls “a growing issue” - that is, disputes over dual fees. TPO...

11 March 2019

From: Breaking News

Stop indulging councils over rental licensing and local schemes

It’s time, surely, for government to crackdown not just on rogue agents and landlords but on rogue councils that confuse the...

09 March 2019

From: Features

Referral Fees clampdown welcomed as “a triumph for consumers”

The National Association of Estate Agents has led the support for stricter new guidelines on transparency for referral fees. The clampdown means agents...

01 March 2019

From: Breaking News

Referral fees: new guidance to agents revealed by NTSEAT

The National Trading Standards Estate Agency Team has this afternoon revealed new industry guidance to make referral fees more transparent to...

28 February 2019

From: Breaking News

DPS adjudication case study: Delivery claim made by landlord

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

23 February 2019

From: Features

DPS adjudication case study: Rent arrears challenged by evicted tenant

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

02 February 2019

From: Features

Four out of five searches ‘now completed within 10 working days’

There’s been a dramatic improvement in the speed of searches being completed and returned by local authorities, the government claims. Housing minister...

28 January 2019

From: Breaking News

Clampdown on referral fees: new Trading Standards guidance to be issued

It’s been revealed that the National Trading Standards Estate Agency Team is to deliver new guidelines to agents for referral fees...

23 January 2019

From: Breaking News

DPS adjudication case study: replacement of a damaged carpet

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

22 December 2018

From: Features

DPS adjudication case study: charges for court appearances?

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

01 December 2018

From: Features

Tragedy as Suzy Lamplugh's father dies without knowing who killed her

Paul Lamplugh, the father of estate agent Suzy who was presumed murdered 33 years ago, has died - tragically, without ever...

13 June 2018

From: Breaking News

GDPR Weekly: Exploring the requirements for personal data

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

27 February 2018

From: Breaking News

Trustpilot to remove UK Purplebricks reviews posted to US site

Trustpilot has announced it is to remove UK reviews of Purplebricks which it says were "mistakenly invited" by the agency to be...

20 September 2017

From: Breaking News

Exclusive: Trustpilot review company explains its Purplebricks policy

Online review organisation Trustpilot has issued an open letter regarding its Purplebricks reviews. In it, the review company - which is often...

14 September 2017

From: Breaking News

Trustpilot and Woodford stay quiet on BBC's Purplebricks probes

Trustpilot, the review service quoted frequently by Purplebricks as evidence of its apparent popularity, is declining to comment on the adverse...

07 August 2017

From: Breaking News

Independent agents' group turns its attention to Trustpilot

The fledgling group of independent agents which has already launched attacks on online agency operators in general and Purplebricks in particular...

01 March 2017

From: Breaking News

Housing White Paper - first details start to emerge

First details of the long-awaited Housing White Paper have emerged in stories in newspapers frequently used by government to float ideas. The...

03 February 2017

From: Breaking News

Tribunal finds agent suffered attempted sexual assault on viewing

A health service tribunal has found that a senior paramedic tried to sexually assault an estate agent as she prepared for...

05 December 2016

From: Breaking News

The market is dead, long live the market

Listening to all the coverage of the tenant fee ban, all I hear is consumer groups talking about how some agents...

26 November 2016

From: Features

30 years after Suzy Lamplugh disappearance: agents are still vulnerable

Liz runs her own estate agency in Gateshead. When researchers for the Suzy Lamplugh Trust got in touch earlier in the year to...

19 November 2016

From: Features

First-time buyers – how agents can help them through the legal process

Conveyancing is the most complained about area of law in England and Wales – accounting, on average, for nearly a quarter...

14 October 2016

From: Features

NTSEAT wants agents and public to report future portal juggling issues

The National Trading Standards Estate Agency Team has followed up the recent announcement by The Property Ombudsman to counteract portal juggling by...

29 September 2016

From: Breaking News

How excellent branding can help estate agents stand out in a crowd

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...

15 April 2016

From: Features

CMA publishes open letters warning against fake and misleading 'customer' reviews

The Competitions and Markets Authority has sent two open letters - one to online publishers and one to marketeers - warning...

06 April 2016

From: Breaking News

Will government push through 3% stamp duty surcharge despite consultation?

A letter from the Financial Secretary to the Treasury appears to suggest that the government is set on implementing the three...

12 February 2016

From: Breaking News

CMA opens investigation into unnamed review websites

The Competition and Markets Authority has updated its advice to all online review sites - including those for estate agencies and...

12 February 2016

From: Breaking News

Agents' fees: CMA and TPO collaborate on new guidance to agents

The Property Ombudsman and the Competition and Markets Authority have prepared a supplementary guidance note to help agents ensure compliance with the Competition Act.  The...

14 October 2015

From: Breaking News

Concerns over agents' obligation to reveal property defects

There have been concerns raised over new trading standards guidance for estate agents on having to reveal ‘significant defects’ about properties...

03 September 2015

From: Breaking News

Agents invited to Trading Standards review briefing

Agents and other property professionals are being invited to a briefing on how new trading standards guidance will affect the industry. The...

30 July 2015

From: Breaking News

HomeOwners’ Alliance – an organisation to watch

There is a very interesting but easily-overlooked piece of information at the end of the National Trading Standards Estate Agent Team’s...

17 July 2015

From: Features

Trading Standards unveil property sales guidance

The National Trading Standards Estate Agency Team has prepared a draft of revised guidelines on property sales, to replace the old...

14 July 2015

From: Breaking News

How to ride the digital wave legally and fairly

The internet and rapidly evolving digital landscape has revolutionised the way people buy and sell properties. With some reports suggesting 95 per...

03 July 2015

From: Features

Advertising fees row: Property Centre still awaits CMA contact

The property centre in the middle of the latest controversy surrounding the Competition and Markets Authority says it is still waiting...

01 July 2015

From: Breaking News

Property Centre referred to competitions watchdog over advertising of homes

The Competition and Markets Authority is reported to have received two complaints about a property centre, accusing it of breaking anti-competition...

30 June 2015

From: Breaking News

Do you know where your next instruction is coming from?

Information Works is a one-stop direct marketing solution allowing Clients to select individuals at over 27 million household addresses, create personalised...

22 May 2015

From: Sponsored Content

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