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KEYWORD "Customer Feedback" - 26 RESULTS
What do modern renters want from letting agents?

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...

05 December 2018

From: Features

What is the key to a smooth and efficient pre-tenancy process?

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

14 November 2018

From: Features

Can negative google and Facebook reviews damage brand reputation?

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

13 October 2018

From: Features

Customer service - why is it so important to your agency?

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...

25 July 2018

From: Features

PRS 2.0 – it’s time to focus on retention rather than churn

Renting has long been characterised as a stepping stone onto the housing ladder for the younger generations. But in recent years,...

07 July 2018

From: Features

‘Word of mouth is better than reviews when choosing an agent’

A survey shows only 18 per cent of vendors favour reviews over personal recommendations when it comes to choosing an estate...

25 June 2018

From: Breaking News

ESTAS to accept Feefo reviews as part of agency awards process

The ESTAS Group has announced that it now accepts Feefo reviews as part of its agency awards process.  The ESTAS Group’s Estate...

01 February 2018

From: Breaking News

Record entries for estate and letting agents' awards at ESTAS 2018

The ESTAS Group has announced record entries for its 2018 estate and letting agents awards.  The national award scheme - which recognises...

25 January 2018

From: Breaking News

Purplebricks - now it links up with second customer review service

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

01 December 2017

From: Breaking News

Guild of Property Professionals launches partnership with The ESTAS

The Guild of Property Professionals has launched a partnership with the ESTAS Group, which runs the customer feedback platform and customer...

13 September 2017

From: Breaking News

Purplebricks told to slow growth and get its house in order by City analyst

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

03 August 2017

From: Breaking News

Entries open for ground-breaking ESTAS Conveyancing Awards

Entries for the new ESTAS Conveyancing Awards are now open and you have just over a month to get nominations in...

29 June 2017

From: Breaking News

Estate agents strike gold at the ESTAS

The best estate and letting agents in the UK were recognised at the prestigious ESTAS luncheon and ceremony, which was held...

20 May 2017

From: Features

Two weeks to go... Your essential guide to The ESTAS 2017!

One of the biggest days of the year for agents takes place just two weeks tomorrow when The ESTAS take place...

27 April 2017

From: Breaking News

ESTAS reveal new sponsor for inaugural conveyancer awards

Legal Eye has been announced as the latest organisation to support the new customer service awards for the conveyancing sector launch...

18 April 2017

From: Breaking News

Consumer group claims only 2% of new-build homes are snag-free

The results of a survey conducted by the Home Builders Federation has been attacked by consumer group, the HomeOwners Alliance. For over...

04 April 2017

From: Breaking News

Agents must not ignore bad online reviews, urges social media guru

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...

14 March 2017

From: Breaking News

Reapit signs up as Peoples Awards partner for The ESTAS 2017

Reapit, the provider of CRM software to much of the estate agency industry, has become one of the partners for the...

31 January 2017

From: Breaking News

Newly-launched PropTech company joins ESTAS sponsor roll-call

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...

14 December 2016

From: Breaking News

First consumer advert launched to promote ESTAS to the public

The ESTAS, the unique customer feedback and awards scheme for estate and letting agents and other sectors of the property industry,...

10 November 2016

From: Breaking News

The ESTAS announce link up with global ratings and reviews firm

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

12 October 2016

From: Breaking News

Britain’s best letting agents

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

10 May 2016

From: Features

Kings strike gold at the UK estate agency ‘Oscars’

Winners’ reactions and views from a fantastic day of celebration! The Kings Group scooped the gold award for Best Estate Agent in...

25 April 2016

From: Features

The ESTAS – the people’s choice

The People Awards, which honour the very best individuals in residential agency for 2016, are one of the highest accolades any...

20 April 2016

From: Features

ASA bans agent's ad quoting customer recommendations

The Advertising Standards Authority has banned an advertisement by estate agency Redman Casey accusing it of misleading statements over customer recommendations...

16 September 2015

From: Breaking News

Agent Tracker has been recognised at The ESTAS, the biggest awards in the UK residential property industry

Agent Tracker has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme...

25 June 2015

From: Sponsored Content

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