Archive

Trust has always been vital for building and nurturing good relations between an agent and their customer. Maintaining trust will keep...

The phrase ‘time is money’ is particularly pertinent for estate agents. Since the stamp duty holiday ended, the forecast drop in...

TV property celebrity Amanda Lamb has revealed the winners of the 2021 allAgents customer experience awards. They were announced at the awards’...

A few weeks ago the ESTAS took place at the Grosvenor House hotel in London - the first chance for many...

In this op-ed, Warwick Haycock, accounting software specialist at The Access Group, looks at how the use of tech can empower...

The ESTAS – often known as the property world’s version of the Oscars – returns as an in-person event this Friday...

Knight Frank has beaten a string of prestigious household name companies to take the Overall Winner award at the 2021 Customer...

PropTech and CRMs should be about far more than merely gathering data - they should be telling agents which prospects are...

2021 redefined what it meant to offer exceptional customer experiences for consumers across multiple industries, but particularly for the residential property...

TV property personality Amanda Lamb has been named as the presenter of the first ever allAgents Annual Customer Experience Awards in...

As we motor towards the next major global climate change conference – the UN’s COP26 being held in Glasgow from 31...

The UK’s largest review website for the property industry has announced that its first ever in-person awards event will be held...

Trust the process: subscribe your landlords and tenants to Task Plans and receive automated prompts when it’s the right time to...

Hello and welcome to another Property Jobs Today, your chance to see the latest moves in our industry. Why not be a...

Anyone working in residential property knows it is taking longer and longer to get from SSTC (sold subject to contract) to...

In an unusual move, HM Land Registry has issued guidance to agents to help them reassure jittery buyers and sellers ahead...

The last 12 months have heralded significant change across the property market and indeed we could argue across all markets in...

Have you found yourself asking the question: “what is the difference between an API and an App?” No doubt we are all...

As you’ll know by now, I like to use the Natter to shine a light on independent agents doing things a...

Agency marketing platform BriefYourMarket has acquired live chat and customer experience provider Yomdel.  BriefYourMarket says the addition of Yomdel to its offer...

Purplebricks is now part of the mainstream landscape of British estate agency. There - I said it. An agency whose whispered name...

The findings of the new ‘Thriving in a Pandemic’ report, recently published by tmgroup and mio, have highlighted that the market...

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...

An open letter from Boomin chief executive Michael Bruce shows how fierce the competition is going to be in the portal field...

Two mothers have launched a new estate agency using a virtual office - and they have overcome personal challenges to achieve their...

Purplebricks - which for some years has been the focus of controversies over reviews - has been given a prestigious award...

At the start of December 2020, a select handful of agents attended a private online event to see the latest news...

Douglas & Gordon, one of the highest profile London agency networks, is the latest signing for the yet-to-launch Boomin portal. The agency...

The second England-wide lockdown is here. The good news is that this time round, the property market remains open for business,...

A relaunched home buying service says it wants to partner with agents to unlock sales if the housing market deteriorates. The service...

Firstly, let’s get the obvious out of the way. Lockdown 2, as it’s being known, is now with us, but fortunately...

Fledgling portal Boomin - launching later this month - has announced another 10 independent regional agencies as founder members. This includes its...

Hello and welcome to a new week - and evenings that get darker earlier.  As winter approaches we’re continuing to bring you...

One of the latest 10 agents joining the still-to-launch Boomin portal says it could be the go-to website for all property...

The senior management from four of the agencies announced as founding members of Boomin have spoken out in favour of the...

In July, here at Environet UK, we transferred 100% ownership of the company to our employees, in the form of an...

The portal  set up by Purplebricks founders Michael and Kenny Bruce has revealed it's recruited Rightmove and Zoopla personnel and intends...

One of Countrywide’s biggest shareholders has written a second letter to the company to demand bold action to save the agency...

Life as we know it has changed – for everybody – and what tenants want, need and expect in this post-pandemic...

Let’s face it sales progression is difficult and frustrating: 1)The process has never been properly joined up - the average chain has...

The Covid-19 crisis has forced the UK property industry to rethink the way it operates. With little warning, the pandemic disrupted the...

Who are you? I’m Craig Fenner, a Customer Success Director at Feefo.  I work directly with Feefo’s Enterprise clients to ensure they...

In this time of economic uncertainty, more and more people are becoming unwilling to leave their homes, yet you and your...

The former director of customer experience at Purplebricks has been announced as a new partner in a Keller Williams franchise. Sarah Downes,...

Your business may be growing quicker than you could ever imagine which is great when it comes to raising brand awareness....

There’s been another shortlist announced for The ESTAS 2020 - this time for the best suppliers to the estate and letting...

Hello and another Monday means PJT Day, your regular update on movers in the industry. You know the drill by now: if...

Keller Williams has announced another new market centre, and this time its operating principal is a former Purplebricks territory owner.  JP Downes...

The ‘on-demand’ economy is reshaping our world. The way we order food, get around, and even access healthcare has changed irreversibly...

In the field of conveyancing, there’s a new dynamic at play. And that dynamic is customer-driven and customer-focused, using digital technology...

Six common ‘crimes of modern-day call handling’ are blighting UK estate and letting agencies and hampering their growth, reputation and profitability. These...

A senior regional estate agent says the appliance of PropTech has helped his company streamline communications, reduce sales times, and generate...

Zoopla has this afternoon announced a massive growth programme for 2020 with 120 new staff and expansion in most of its...

The Australian agent is a very different beast to his or her British counterpart - and it’s not just because we...

Here at sales progression and communication tool mio, we recently caught up with Sarah Edmundson, co-director of The AllStars Group, the...

28th NOVEMBER 2019: Christopher Watkin’s recent thought-provoking interview with Dan Marsden sheds light on the property industry today and offers an...

The Australian agent is a very different beast to his or her British counterpart - no surprises there. And it’s not...

Troubled online agency Yopa has launched an in-house subsidiary to sell mortgages and other financial services - and not just to Yopa...

Hello, welcome to another Monday and the latest PJT. As ever, a brief reminder to please let us know your appointments new...

Countrywide has named Amanda Rendle as a new independent non-executive director of the estate agency group; she joined the board yesterday. Rendle...

I have been banging on about partnerships and collaborations for years now. Whether it’s between two real estate firms, two PropTech firms,...

Hello and welcome to your regular Monday PJT, the essential guide to who’s moving where in our industry. Everyone mentioned here got...

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

The recent announcement of a clicktopurchase partnership demonstrates some much-needed progression from Rightmove. In doing so, however, it could be said it...

It’s been a busy year for Giraffe360. Following its £1 million successful funding round in January and moving its headquarters from...

A PropTech firm which claims its products offer “industry-leading” response times says agents lose a majority of their leads due to slow...

Consumer habits have changed massively over the past few years, and regardless of which market you operate in, being able to...

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...

The new Federation of Independent Agents - scheduled to launch this week - has revealed a partnership with reviews platform Feefo. The...

It’s a testing time for the property industry, amid Brexit fears, a slowing market and the looming tenant fees ban.  There’s no...

More than 800 property transactions fall through daily, which can have repercussions both practically and financially, as agents fail to get...

Many of the industry’s best known and widely respected suppliers have set up a new group which they say offers agents...

The end of 2018 was a bit of a rocky time for online estate agents. Yet only a few years ago...

The best suppliers to the estate and letting agent sector for customer service have been announced by the ESTAS in the...

We all know the three essential things an estate agent must have on their website include the ability to be able...

Customer experience (CX) will largely determine the future of estate agency in the UK. This is now a key battleground for...

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

Thanks to vast improvements in processing powers, the use of virtual reality (VR) in some sectors is becoming more evident than...

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...

When was the last time you looked at your business and really thought about what you could do to improve? Yesterday? Last...

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

The man responsible for defining John Lewis’ legendary customer service, and preserving its Never Knowingly Undersold pledge, is to address the...

For any business, regardless of size, age or industry, operating efficiently is fundamental to your success. When faced with challenges like we...

A mortgage platform is making a pitch for online estate agencies to link with it and offer their customers “a customised...

The latest figures from Purplebricks, contained within the agency’s annual report released this week, claim that 81 per cent of its...

Who are you and what does it say on your business card? Marco Ferrara, Director of Tili What is Tili and what does...

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...

The fast-expanding Spicerhaart group has launched its own in-house Property Marketing Academy and has secured a well-known industry trainer and coach...

The Money Laundering Regulations 2017 require estate agents to risk assess their business relationships and apply an appropriate level of investigation...

Renting has long been characterised as a stepping stone onto the housing ladder for the younger generations. But in recent years,...

The Money Laundering Regulations 2017 require estate agents to risk assess their business relationships and apply an appropriate level of investigation...

A decade ago we were still years away from Purplebricks, Countrywide was a colossus in the industry, no one had thought...

The Money Laundering Regulations 2017 require estate agents to risk assess their business relationships and apply an appropriate level of investigation...

Maplin, Toys R Us, Carpetright, Warren Evans – what do they have in common? All are well-known high street chains that...

Purplebricks has given details of how it intends to use some of its new investment, and in particular is spelling out...

Having built over 1,800 websites for estate and lettings agents in the last 20 years, it will come as no surprise...

HouseSimple is reported to have secured £20m in growth capital which it says will help it “challenge Purplebricks as the UK’s...

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

It’s that time of the year again - when the race begins to find out who will win The ESTAS Supplier...

Carter Jonas has launched a new website which it says ”reflects and enhances the business’ role in delivering a highly personalised...

A data analytics firm that has studied over 2.7m visits to UK property company websites claims that once a visitor arrives...

Foxtons is reported to have teamed up with Oracle to improve its targeted digital marketing and lead generation. Oracle’s Marketing Cloud product...

Few things provoke argument within the industry more than the online v traditional agency debate - and within that debate, nothing...

First impressions are the most important when meeting new people and this is no less true for new customers finding your...

The housing market has not been short of a White Paper over the last few months, and while you might just...

Excuse the puntastic (or not) title, but as you’ve no doubt already deciphered I took a trip northwards a couple of...

Hatched, the online agency snapped up just over a year ago by Connells in what was described as an ‘industry defining’...

Countrywide’s marketing chief says the estate agency group’s controversial hybrid sales model - to be rolled out to a quarter of...

Who are you? Nick Dyoss, Group Business Development Director, SearchFlow, property intelligence specialists You have a high profile within the conveyancing search industry,...

I write this during the week that David Cameron resigned as an MP – it is quite startling how quickly politics...

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

A data consultancy says it will shortly release the findings of an online survey on estate agents’ concerns over how their...

How do you want your agency to be perceived? Do your processes reflect both the quality and speed of service you...

As promised, this week’s Natter is dedicated to a question and answer session with Peter Brodnicki, the man who has been...

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

Who are you? Sarah Neate, Design and Marketing Manager     Who Are Mid West Displays? We make, supply and install window and interior display panels. ...

A new managing director is in post at high-end agency Hamptons International - and in line with some recent appointments by...

Winners’ reactions and views from a fantastic day of celebration! The Kings Group scooped the gold award for Best Estate Agent in...

In 2014 there were 19,000 estate agent branches in the UK. Of which 18,000 were registered to list properties on the...

An estate agency display specialist is strongly refuting comments made by a digital marketing company that agents are doing too little...

Estate agents have been urged to follow the example of the travel agency industry and make high street offices more stimulating...

Who are you? Steve Gosney. What does it say on your business card? Managing Director of Kremer Signs. How long has Kremer Signs...

It’s rare for an incumbent to pivot to a disruptive business model, even in the face of compelling logic that they...

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

Rezi’s cloud based SaaS platform seamlessly connects technology and business infrastructures Rezi Enterprise is a sales and lettings SaaS platform with an...

Connect branch networks, automate sales and marketing and highlight business opportunities with Rezi’s agile cloud platform Rezi Premium is more than a...

Yorkshire estate agency Linley & Simpson is launching a fee structure linked directly to what it calls the “customer experience.” Linley &...

THE UK housing market is reported to be picking up according to figures this month from the Council of Mortgage Lenders...

Three agents have been announced as winners of The ESTAS Agent of the Month competition for June.   The Tring branch of...

allAgents has revealed its 2015 winners based on reviews posted about what it describes as “80,000 individual staff members automatically entered”...