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KEYWORD "Customer Experience" - 100 RESULTS
Date revealed for 2024 allAgents Customer Experience Awards

Agency reviews platform allAgents has unveiled details of its Customer Experience Awards.  The much-anticipated black-tie event will take place at the Crowne...

03 June 2024

From: Breaking News

Estate agents are getting better at customer service – report

Estate agency customer service appears to be improving, a mystery shopper exercise has revealed. Market research firm KnowYourMarket has unveiled its latest...

21 May 2024

From: Breaking News

Independent agent launches in Northumberland

A new estate agency has been launched in Northumberland, offering a VIP member’s club to provide early access to properties. The new...

20 May 2024

From: Breaking News

10 reasons to become a Your Move franchise.

If you’re thinking about becoming an Estate Agency franchise or converting your existing estate agency business to a franchise, here we...

16 May 2024

From: Sponsored Content

AML compliance done digitally through proper identity verification

Estate agents and lettings agents have a legal obligation to protect themselves from money laundering and as such you must recognise...

13 May 2024

From: Sponsored Content

Industry Alert: The Digital Takeover Transforming Estate Agency now!

In this latest article from the team at Iceberg Digital, they discuss how the digital realm is transforming Estate Agency.   The...

24 April 2024

From: Breaking News

Knight Frank wins customer service award

The UK Residential division of agency and property brand Knight Frank has won the ‘Best Customer Satisfaction Strategy Award’ at the UK Customer...

18 March 2024

From: Breaking News

Take advantage of a better market

Reading the news on Estate & Letting Agent Today every day (as I’m sure you all do, too), there appears to...

17 February 2024

From: Features

Knight Frank unveils customer portal to improve buyer and seller journey

Knight Frank has launched a bespoke customer portal after 18 months of development. Coined ‘My Knight Frank,’ the firm says it is a digital customer experience platform, accessible...

09 February 2024

From: Breaking News

Why community work is good business for estate agents

As 2024 progresses, I expect to see an increase in the role that estate agents play in local communities. Once perceived...

06 January 2024

From: Features

5 Proptech Predictions for the Private Rental Sector in 2024

The private rental landscape has been undergoing a profound transformation, with technology playing a pivotal role in shaping the way tenancies...

13 December 2023

From: Features

AllAgents Awards reveal top rated estate agencies

The winners of the AllAgents Customer Experience Awards have been revealed. A ceremony was held at the Crowne Plaza, Glasgow last week...

06 December 2023

From: Breaking News

PropTech Today - Three undeniable benefits of utilising integrations within your techstack

Digital transformation is now happening at a monumental pace, and dependence on technology is growing to new heights. In fact, the...

13 November 2023

From: Breaking News

New boss for property team brings US experience to UK

Outsourced communications business Moneypenny has appointed a new head of its property team.  Moneypenny supports 2,500 businesses in the UK property industry,...

25 October 2023

From: Breaking News

Reviews platform names TV personality as awards host

Agency reviews platform allAgents.co.uk has named Martin Roberts as the host of this year's highly anticipated 2023 Annual Customer Experience Awards...

18 September 2023

From: Breaking News

PropTech Today - How can regulated open data sharing unlock the property transaction?

The property transaction in England and Wales is a notoriously slow and fraught process, taking typically 150 days to complete, with...

30 August 2023

From: Breaking News

PropTech Today - Is the pace of technological development accelerating?

If we turn the clock back only twenty years, the concept of managing our lives from a handheld device was within...

21 August 2023

From: Breaking News

Ready or not, the digitally enabled consumer is here

Changes to consumer behaviour usually arrive in waves. Most of the time these waves are small. They drive minimal impact, with...

19 August 2023

From: Sponsored Content

Deadline approaches for agency customer experience awards

Time is running out for agents to submit their final customer reviews for consideration in the prestigious 2023 allAgents Customer Experience...

18 August 2023

From: Breaking News

AI-driven CRM systems: transforming the property industry

Artificial Intelligence (AI) is already being used by the property industry and its impact is only set to grow. But while...

02 August 2023

From: Features

And the winners are… UK’s top rated agents are revealed

The most highly-rated agents in the UK have been revealed. Comparison website allAgents has unveiled the winners of its 2023 People Awards. These...

18 July 2023

From: Breaking News

Accelerating growth: the key advantages of implementing a CRM

By adopting a top-notch Customer Relationship Management (CRM) solution, you're not only opening doors to acquiring new customers and nurturing existing...

05 July 2023

From: Sponsored Content

Leveraging technology: choosing the ultimate estate agency CRM

In the fiercely competitive property industry, staying ahead of the game is essential for thriving and achieving success. That's where the...

30 June 2023

From: Sponsored Content

Foxtons ‘has its mojo back’ - claim

Foxtons has got its mojo back under its new chief executive Guy Gittins, senior executives at the agency brand have proclaimed. Gittins...

29 June 2023

From: Breaking News

Agency reviews platform unveils ‘real-time’ feedback tool

Agency feedback platform The ESTAS Group has launched a new tool designed to help estate agents by collecting vital insights from...

14 June 2023

From: Breaking News

PropTech Today: Technology provides the key to better customer experience

At the recent Home Buying & Selling Group UFI Roadshow in London, it was gratifying to note that panel members and...

25 May 2023

From: Breaking News

Heather Staff - Co-Founder of Street Group

Who are you and what does it say on your business card? I’m Heather Staff and it says Co-Founder of Street Group...

18 May 2023

From: 60 Second Interview

Venue revealed for agency awards

Agency reviews website allAgents has revealed the venue for its highly anticipated 2023 UK Customer Experience Awards. This year's event will be...

17 May 2023

From: Breaking News

Don't be fooled...'customer experience' isn't a replacement for 'customer service'

The phrase ‘customer experience’ is bandied around a lot these days, so much so that it’s sometimes easy to think that...

13 May 2023

From: Features

Why estate agents need to instantly respond to every new enquiry 24/7

With rising mortgage rates and the cost of living expected to be the biggest cause of a slowdown in the housing...

06 May 2023

From: Features

Deadline approaches for allAgents People Awards

Agency staff have little more than a week to ensure their allAgents profile is up to date so they can boost...

21 April 2023

From: Breaking News

5 tips to convert applicants with Reapit

Considering the cost it takes to get a lead – from advertising to PR to relationship building – could you be...

28 March 2023

From: Sponsored Content

Knight Frank wins award for customer service

The UK residential division of property consultancy Knight Frank has been awarded for its customer services. The agency brand won the ‘Best...

10 March 2023

From: Breaking News

Proptech firm unveils 'sale-ready' features for agents

Proptech firm iamproperty has launched a new legal preparation module to its movebutler onboarding and sales progression platform. The aim is to...

30 January 2023

From: Breaking News

Major agency vows to be ROPA ‘early adopter’

Agency brand Knight Frank has pledged to be one of the first adopters if minimum standards and qualifications are introduced in...

23 January 2023

From: Breaking News

Five ways tech can help you challenge uncertainty in 2023

The only certainty at the moment is that we are living in a period of uncertainty. The challenges facing the property...

08 December 2022

From: Sponsored Content

And the winners are… allAgents reveals award accolades

The winners of the 2022 allAgents Customer Experience Awards were announced last week. The agency customer feedback website held its second ever...

07 December 2022

From: Breaking News

Agents Do Charity - warm hearts on colder days

There have been plenty of heart-warming examples of agents supporting their local communities and charities this week, from sleep-outs to donations. Whatever...

02 December 2022

From: Breaking News

Sponsors revealed for allAgents Customer Experience Awards

Angels Media-owned brand ValPal has been named among sponsors of the allAgents Customer Experience awards. It comes as this year’s awards will...

28 November 2022

From: Breaking News

Purplebricks ‘too focused on brand over customer experience’ – claim

Purplebricks has got itself into a bind due to its addiction to brand awareness over addressing the customer experience of paying...

25 November 2022

From: Breaking News

Agents should ‘risk-score’ buyers in tougher market - claim

Agents should consider risk-scoring buyers and refocus on customer experience in the face of the more challenging housing market, a senior...

07 November 2022

From: Breaking News

OnTheMarket wins customer service award for agency town halls

OnTheMarket has won a high-profile award for its customer service due to its agent town hall sessions. The portal has won the...

28 October 2022

From: Breaking News

Digital transformation: five tips for success

Digital transformation is not a new concept. It has been around for many years in various forms and across multiple industries,...

01 October 2022

From: Features

Celebrity host named for high-profile agent awards

Reviews website allAgents has revealed the host for its 2022 Customer Experience Awards. The event will be hosted by property and lifestyle...

16 August 2022

From: Breaking News

Exclusive Q&A with PEXA - what is its role in the UK?

It was announced back in February this year that PEXA, the Australian FinTech/PropTech that enabled the world’s first fully digitised property settlement...

06 August 2022

From: Features

What could a digitally enabled future look like for estate agents?

For years now estate agents have been on a journey from digital infancy to digital maturity. But what does the future...

03 August 2022

From: Features

Purplebricks fallout – CEO bemoans ‘series of missteps’ after annual results

Yesterday’s publication of Purplebricks’ annual results – which made for very difficult reading for the troubled brand – came as part...

03 August 2022

From: Breaking News

It's a (new) date! allAgents moves awards closer to Christmas

Industry comparison website allAgents has announced a change of event date for their 2022 Customer Experience Awards Ceremony. It will now be...

25 July 2022

From: Breaking News

Female property network unveils trio of sponsors

A network for women working in the residential property industry has signed up a trio of high-profile sponsors. Residential property industry suppliers...

18 July 2022

From: Breaking News

Bowled over! Venue announced for prestigious agency awards

Reviews website allAgents has revealed the location of this year’s Customer Experience Awards. The ceremony will be held at the Kia Oval...

28 June 2022

From: Breaking News

Sales guru partners with KnowYourMarket to deliver bespoke data-led training

Customer insight provider KnowYourMarket has partnered with sales conversion strategist, Tony Morris International to develop a product that promises to boost...

28 June 2022

From: Breaking News

Why your agency needs a holistic digital transformation strategy

The digital transformation of the property industry is not a new chapter, but an ongoing journey in which the winners are...

18 June 2022

From: Features

'Collaborative' conveyancing proptech secures new funding

A proptech startup launched by former Conveyancing Association chairman Eddie Goldsmith has secured a second round of investment. YouConvey, which aims to...

10 June 2022

From: Breaking News

Are we ready for the PropTech metaverse?

In this article, Kristian Stott, Head of New Business at iamproperty, analyses the digital revolution in our lives and in property and why...

08 June 2022

From: Features

Reviews site reveals worst-rated agencies - and it's not just Purplebricks

AllAgents has revealed the 10 worst rated agency brands on its customer review platform, with Purplebricks leading the worst performers. The reviews...

31 May 2022

From: Breaking News

Purplebricks completes move away from self-employed agents

Purplebricks say it’s going to complete its transformation from an agency using self-employed local operatives in the field, to having fully...

31 March 2022

From: Breaking News

Agency reveals PropTech breakthrough after year-long research project

Hybrid agency EweMove has this morning announced that it’s moving all of its 170 branches to a new fully-automated cloud-based system...

03 March 2022

From: Breaking News

Going paperless - simplified eSignature experiences made for agents

For all sales and letting agents, accelerating your business to new heights is a number one priority. You can’t be losing time...

02 March 2022

From: Features

Alto Q&A: New features and integrations agents need to know about

We know that agents rely heavily on property software solutions to run their agency, particularly to ease the burden of administrative...

01 March 2022

From: Sponsored Content

Trio of agency branches snapped up by financial entrepreneur

Three of Martin & Co’s most prominent branches in the north of England are under new ownership. The Saltaire, Keighley, and Thackley...

24 January 2022

From: Breaking News

Agents’ New Year resolution must be to slash business costs

The objective of estate agents in 2022 must be to cut their business costs and employ technology to replace - and...

12 January 2022

From: Breaking News

The rise of outsourcing in Estate Agency

The last two years have been dramatic and decisive for many people and many businesses. Both have reassessed their work approaches...

08 January 2022

From: Features

Goodbye Gazumping - masterclass for agents next month

A webinar in mid-January will help agents get an edge on securing leads and ensuring transactions are not lost. That’s the claim...

30 December 2021

From: Breaking News

7 must-haves for a 2022 estate agency website

There are many features and functionalities a website must have to be successful. Ultimately, the purpose of your website should be...

03 December 2021

From: Sponsored Content

HMRC set to clampdown on stamp duty dodgers

HM Revenue & Customs is consulting on how it can clamp down on property professionals and buyers who allegedly try to...

03 December 2021

From: Breaking News

Why trust is the strongest tool for agents in 2022

Trust has always been vital for building and nurturing good relations between an agent and their customer. Maintaining trust will keep...

20 November 2021

From: Features

Agents - time to make the switch to EV

The phrase ‘time is money’ is particularly pertinent for estate agents. Since the stamp duty holiday ended, the forecast drop in...

17 November 2021

From: Features

Celebrity reveals allAgents winners at ‘awards event of the year’

TV property celebrity Amanda Lamb has revealed the winners of the 2021 allAgents customer experience awards. They were announced at the awards’...

16 November 2021

From: Breaking News

Property Natter - checking in with some of the ESTAS' biggest winners

A few weeks ago the ESTAS took place at the Grosvenor House hotel in London - the first chance for many...

06 November 2021

From: Features

Booming opportunity: how technology can empower finance teams to do more

In this op-ed, Warwick Haycock, accounting software specialist at The Access Group, looks at how the use of tech can empower...

30 October 2021

From: Features

Simply Conveyancing nominated for Supplier of the Year at property Oscars

The ESTAS – often known as the property world’s version of the Oscars – returns as an in-person event this Friday...

21 October 2021

From: Sponsored Content

Agency beats Mercedes, HSBC and O2 to major award

Knight Frank has beaten a string of prestigious household name companies to take the Overall Winner award at the 2021 Customer...

19 October 2021

From: Breaking News

The best CRMs tell agents what to do and when to do it - claim

PropTech and CRMs should be about far more than merely gathering data - they should be telling agents which prospects are...

19 October 2021

From: Breaking News

How technology can shape the customer experience beyond 2021

2021 redefined what it meant to offer exceptional customer experiences for consumers across multiple industries, but particularly for the residential property...

13 October 2021

From: Features

Celebrity host revealed for AllAgents Customer Experience Awards

TV property personality Amanda Lamb has been named as the presenter of the first ever allAgents Annual Customer Experience Awards in...

11 October 2021

From: Breaking News

Property Natter – how can estate agents improve their green credentials?

As we motor towards the next major global climate change conference – the UN’s COP26 being held in Glasgow from 31...

25 September 2021

From: Features

Review website set for first-ever in-person awards ceremony this November

The UK’s largest review website for the property industry has announced that its first ever in-person awards event will be held...

23 September 2021

From: Breaking News

Manage your lettings activity with  Task Plans in Reapit’s AgencyCloud

Trust the process: subscribe your landlords and tenants to Task Plans and receive automated prompts when it’s the right time to...

05 August 2021

From: Sponsored Content

Property Jobs Today - movers and shakers this summer

Hello and welcome to another Property Jobs Today, your chance to see the latest moves in our industry. Why not be a...

26 July 2021

From: Breaking News

Transactions time – how long and how much of a difference can agents make?

Anyone working in residential property knows it is taking longer and longer to get from SSTC (sold subject to contract) to...

10 July 2021

From: Features

Official guidance issued for agents to avoid Stamp Duty delays

In an unusual move, HM Land Registry has issued guidance to agents to help them reassure jittery buyers and sellers ahead...

21 June 2021

From: Breaking News

The future of the tenant experience

The last 12 months have heralded significant change across the property market and indeed we could argue across all markets in...

05 May 2021

From: Features

Apps vs APIs: Which is best for agents?

Have you found yourself asking the question: “what is the difference between an API and an App?” No doubt we are all...

14 April 2021

From: Features

Property Natter: meet the agent poet doing things unconventionally

As you’ll know by now, I like to use the Natter to shine a light on independent agents doing things a...

27 March 2021

From: Features

Consolidation in PropTech as live chat provider is snapped up

Agency marketing platform BriefYourMarket has acquired live chat and customer experience provider Yomdel.  BriefYourMarket says the addition of Yomdel to its offer...

25 March 2021

From: Breaking News

Purplebricks - Is it joining the establishment?

Purplebricks is now part of the mainstream landscape of British estate agency. There - I said it. An agency whose whispered name...

20 March 2021

From: Features

Property professionals welcome digitisation to better manage transactions

The findings of the new ‘Thriving in a Pandemic’ report, recently published by tmgroup and mio, have highlighted that the market...

17 March 2021

From: Features

Managing high enquiry volumes and making hay while the sun shines

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...

10 March 2021

From: Features

Boomin blasts Rightmove as bleak, broken and bloated

An open letter from Boomin chief executive Michael Bruce shows how fierce the competition is going to be in the portal field...

26 February 2021

From: Breaking News

Mothers overcome personal challenges to open new digital agency

Two mothers have launched a new estate agency using a virtual office - and they have overcome personal challenges to achieve their...

16 February 2021

From: Breaking News

Purplebricks wins award for the quality of customer reviews

Purplebricks - which for some years has been the focus of controversies over reviews - has been given a prestigious award...

21 January 2021

From: Breaking News

Why the year ahead will change estate agency forever

At the start of December 2020, a select handful of agents attended a private online event to see the latest news...

23 December 2020

From: Breaking News

Boomin signs up OnTheMarket founder agency

Douglas & Gordon, one of the highest profile London agency networks, is the latest signing for the yet-to-launch Boomin portal. The agency...

16 December 2020

From: Breaking News

What lessons did agents learn from the first lockdown?

The second England-wide lockdown is here. The good news is that this time round, the property market remains open for business,...

14 November 2020

From: Features

Agents wanted to work with high-funded quick buy company

A relaunched home buying service says it wants to partner with agents to unlock sales if the housing market deteriorates. The service...

10 November 2020

From: Breaking News

Property Natter - spotlight on independents: the backbone of our industry

Firstly, let’s get the obvious out of the way. Lockdown 2, as it’s being known, is now with us, but fortunately...

07 November 2020

From: Features

Boomin signs online agency amongst 10 new founding members

Fledgling portal Boomin - launching later this month - has announced another 10 independent regional agencies as founder members. This includes its...

05 November 2020

From: Breaking News

Property Jobs Today - the inside track on who’s going where

Hello and welcome to a new week - and evenings that get darker earlier.  As winter approaches we’re continuing to bring you...

26 October 2020

From: Breaking News

Soon-to-launch Boomin portal not just for sellers and buyers - claim

One of the latest 10 agents joining the still-to-launch Boomin portal says it could be the go-to website for all property...

22 October 2020

From: Breaking News

Why we’re backin’ Boomin - top agents speak out for new portal

The senior management from four of the agencies announced as founding members of Boomin have spoken out in favour of the...

19 October 2020

From: Breaking News

MovePal MovePal MovePal