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KEYWORD "Customer Experience" - 68 RESULTS
Four ways to maximise your lead-handling

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

20 July 2019

From: Features

PropTech Today: Rightmove fails to understand first rule of innovation

The recent announcement of a clicktopurchase partnership demonstrates some much-needed progression from Rightmove. In doing so, however, it could be said it...

17 July 2019

From: Breaking News

Giraffe360: A New Camera Transforming Floorplans and Property Photography

It’s been a busy year for Giraffe360. Following its £1 million successful funding round in January and moving its headquarters from...

05 July 2019

From: Sponsored Content

Agents warned over 50% of leads at risk because of slow responses

A PropTech firm which claims its products offer “industry-leading” response times says agents lose a majority of their leads due to slow...

27 June 2019

From: Breaking News

How to thrive and not just survive in today’s market

Consumer habits have changed massively over the past few years, and regardless of which market you operate in, being able to...

15 May 2019

From: Features

The six things you need to know about live chat

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...

08 May 2019

From: Features

New independent agents’ group links with reviews service

The new Federation of Independent Agents - scheduled to launch this week - has revealed a partnership with reviews platform Feefo. The...

29 April 2019

From: Breaking News

Is innovation the key to thriving in the property sector?

It’s a testing time for the property industry, amid Brexit fears, a slowing market and the looming tenant fees ban.  There’s no...

03 April 2019

From: Features

How can agents keep property transactions on track?

More than 800 property transactions fall through daily, which can have repercussions both practically and financially, as agents fail to get...

30 March 2019

From: Features

Top industry suppliers form new group offering agents ‘tech solutions’

Many of the industry’s best known and widely respected suppliers have set up a new group which they say offers agents...

20 March 2019

From: Breaking News

How can independent agents become true ‘local property experts’?

The end of 2018 was a bit of a rocky time for online estate agents. Yet only a few years ago...

13 March 2019

From: Features

Top Suppliers named in latest ESTAS 2019 shortlist - are YOU there?

The best suppliers to the estate and letting agent sector for customer service have been announced by the ESTAS in the...

13 March 2019

From: Breaking News

Setting your website apart with the latest PropTech

We all know the three essential things an estate agent must have on their website include the ability to be able...

13 February 2019

From: Features

Why agents need smart review platforms to improve customer experience

Customer experience (CX) will largely determine the future of estate agency in the UK. This is now a key battleground for...

06 February 2019

From: Features

How can estate agents build their online reputation?

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

19 January 2019

From: Features

VR - the third consideration stage for property buyers

Thanks to vast improvements in processing powers, the use of virtual reality (VR) in some sectors is becoming more evident than...

08 December 2018

From: Features

What do modern renters want from letting agents?

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...

05 December 2018

From: Features

Seeing the wood for the trees - finding the 1% in your business

When was the last time you looked at your business and really thought about what you could do to improve? Yesterday? Last...

28 November 2018

From: Features

What is the key to a smooth and efficient pre-tenancy process?

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

14 November 2018

From: Features

John Lewis guru to tell estate agents how customer service is done

The man responsible for defining John Lewis’ legendary customer service, and preserving its Never Knowingly Undersold pledge, is to address the...

13 November 2018

From: Breaking News

Top tips - how to make your letting agency more efficient

For any business, regardless of size, age or industry, operating efficiently is fundamental to your success. When faced with challenges like we...

31 October 2018

From: Features

Mortgage platform makes white label pitch for online agencies

A mortgage platform is making a pitch for online estate agencies to link with it and offer their customers “a customised...

25 October 2018

From: Breaking News

Purplebricks claims 81% of listings sold within 12 months

The latest figures from Purplebricks, contained within the agency’s annual report released this week, claim that 81 per cent of its...

27 September 2018

From: Breaking News

Marco Ferrara, Director of Tili

Who are you and what does it say on your business card? Marco Ferrara, Director of Tili What is Tili and what does...

26 September 2018

From: 60 Second Interview

Customer service - why is it so important to your agency?

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...

25 July 2018

From: Features

Agency's Property Marketing Academy to offer training across nine brands

The fast-expanding Spicerhaart group has launched its own in-house Property Marketing Academy and has secured a well-known industry trainer and coach...

18 July 2018

From: Breaking News

Is a passport enough for AML? Blog 3

The Money Laundering Regulations 2017 require estate agents to risk assess their business relationships and apply an appropriate level of investigation...

09 July 2018

From: Sponsored Content

PRS 2.0 – it’s time to focus on retention rather than churn

Renting has long been characterised as a stepping stone onto the housing ladder for the younger generations. But in recent years,...

07 July 2018

From: Features

Is a passport enough for AML? (Part 2)

The Money Laundering Regulations 2017 require estate agents to risk assess their business relationships and apply an appropriate level of investigation...

02 July 2018

From: Sponsored Content

Back to the future? - Industry experts predict estate agency in 2028

A decade ago we were still years away from Purplebricks, Countrywide was a colossus in the industry, no one had thought...

02 July 2018

From: Breaking News

Is a passport enough for AML? (Part 1)

The Money Laundering Regulations 2017 require estate agents to risk assess their business relationships and apply an appropriate level of investigation...

25 June 2018

From: Sponsored Content

Property Natter: agents bucking the high street downturn

Maplin, Toys R Us, Carpetright, Warren Evans – what do they have in common? All are well-known high street chains that...

21 April 2018

From: Features

Purplebricks begins search for lifetime relationship with customers

Purplebricks has given details of how it intends to use some of its new investment, and in particular is spelling out...

27 March 2018

From: Breaking News

Building a new website for your agency: local vs specialist

Having built over 1,800 websites for estate and lettings agents in the last 20 years, it will come as no surprise...

21 February 2018

From: Features

Online agency reported to have £20m new funding 'to rival Purplebricks'

HouseSimple is reported to have secured £20m in growth capital which it says will help it “challenge Purplebricks as the UK’s...

20 December 2017

From: Breaking News

Purplebricks - now it links up with second customer review service

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

01 December 2017

From: Breaking News

So ... are you one of the industry's very best suppliers?

It’s that time of the year again - when the race begins to find out who will win The ESTAS Supplier...

23 November 2017

From: Breaking News

Agency's new website offers different content to different users

Carter Jonas has launched a new website which it says ”reflects and enhances the business’ role in delivering a highly personalised...

27 September 2017

From: Breaking News

Visitors to agency websites 'stay loyal' and don't visit rival sites - claim

A data analytics firm that has studied over 2.7m visits to UK property company websites claims that once a visitor arrives...

03 August 2017

From: Breaking News

Foxtons links with Oracle to beef up targeted marketing

Foxtons is reported to have teamed up with Oracle to improve its targeted digital marketing and lead generation. Oracle’s Marketing Cloud product...

11 July 2017

From: Breaking News

Purplebricks: nothing divides estate agency more than this

Few things provoke argument within the industry more than the online v traditional agency debate - and within that debate, nothing...

30 June 2017

From: Breaking News

How can Intelligent Call Routing Help Your Estate Agency Grow?

First impressions are the most important when meeting new people and this is no less true for new customers finding your...

02 May 2017

From: Sponsored Content

Why up-front ID verification could speed up transactions

The housing market has not been short of a White Paper over the last few months, and while you might just...

25 February 2017

From: Features

Property Natter – a conference wrapped in Guild

Excuse the puntastic (or not) title, but as you’ve no doubt already deciphered I took a trip northwards a couple of...

11 February 2017

From: Features

Connells-owned online agency Hatched plans 2017 regional expansion

Hatched, the online agency snapped up just over a year ago by Connells in what was described as an ‘industry defining’...

09 December 2016

From: Breaking News

Countrywide hybrid agency idea came from market research, says chief

Countrywide’s marketing chief says the estate agency group’s controversial hybrid sales model - to be rolled out to a quarter of...

23 November 2016

From: Breaking News

Nick Dyoss, Group Business Development Director, SearchFlow

Who are you? Nick Dyoss, Group Business Development Director, SearchFlow, property intelligence specialists You have a high profile within the conveyancing search industry,...

26 September 2016

From: 60 Second Interview

Swift change could be the solution for agents and conveyancers

I write this during the week that David Cameron resigned as an MP – it is quite startling how quickly politics...

16 September 2016

From: Features

How can Agents survive in an increasingly competitive market?

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

13 September 2016

From: Sponsored Content

International survey reveals worldwide concern over portal listings

A data consultancy says it will shortly release the findings of an online survey on estate agents’ concerns over how their...

18 August 2016

From: Breaking News

Perception is nine tenths of the law

How do you want your agency to be perceived? Do your processes reflect both the quality and speed of service you...

11 August 2016

From: Sponsored Content

Property Natter: Q & A with Peter Brodnicki

As promised, this week’s Natter is dedicated to a question and answer session with Peter Brodnicki, the man who has been...

22 July 2016

From: Features

How to win more customers using word of mouth

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

22 July 2016

From: Features

Sarah Neate, Design and Marketing Manager

Who are you? Sarah Neate, Design and Marketing Manager     Who Are Mid West Displays? We make, supply and install window and interior display panels. ...

08 June 2016

From: 60 Second Interview

Countrywide puts ex-banker in charge of flagship estate agency

A new managing director is in post at high-end agency Hamptons International - and in line with some recent appointments by...

05 May 2016

From: Breaking News

Kings strike gold at the UK estate agency ‘Oscars’

Winners’ reactions and views from a fantastic day of celebration! The Kings Group scooped the gold award for Best Estate Agent in...

25 April 2016

From: Features

How can traditional estate agents adapt their customer experience to compete with online?

In 2014 there were 19,000 estate agent branches in the UK. Of which 18,000 were registered to list properties on the...

14 April 2016

From: Sponsored Content

Estate agents' offices already improving to combat online rivals, says display guru

An estate agency display specialist is strongly refuting comments made by a digital marketing company that agents are doing too little...

05 April 2016

From: Breaking News

Agents advised to make offices more fun and hi-tech to defeat online threat

Estate agents have been urged to follow the example of the travel agency industry and make high street offices more stimulating...

01 April 2016

From: Breaking News

Steve Gosney, Kremer Signs MD

Who are you? Steve Gosney. What does it say on your business card? Managing Director of Kremer Signs. How long has Kremer Signs...

27 January 2016

From: 60 Second Interview

Countrywide – A Titanic failure waiting to happen?

It’s rare for an incumbent to pivot to a disruptive business model, even in the face of compelling logic that they...

30 October 2015

From: Features

How ‘lush’ is your CRM?

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

02 October 2015

From: Features

Rezi Enterprise: Unlock the power in your business

Rezi’s cloud based SaaS platform seamlessly connects technology and business infrastructures Rezi Enterprise is a sales and lettings SaaS platform with an...

25 August 2015

From: Sponsored Content

Premium Rezi: Power at your finger tips

Connect branch networks, automate sales and marketing and highlight business opportunities with Rezi’s agile cloud platform Rezi Premium is more than a...

19 August 2015

From: Sponsored Content

Agency launches revolutionary 'new era' fees structure

Yorkshire estate agency Linley & Simpson is launching a fee structure linked directly to what it calls the “customer experience.” Linley &...

17 August 2015

From: Breaking News

Summer’s here but don’t drop the ball while you play - by Nicola Jackson, Property Team Manager at telephone answering specialist, Moneypenny

THE UK housing market is reported to be picking up according to figures this month from the Council of Mortgage Lenders...

29 July 2015

From: Sponsored Content

Revealed: the ESTAS agent of the month - is it you?

Three agents have been announced as winners of The ESTAS Agent of the Month competition for June.   The Tring branch of...

08 July 2015

From: Breaking News

Review site allAgents reveals winners from 80,000 entries

allAgents has revealed its 2015 winners based on reviews posted about what it describes as “80,000 individual staff members automatically entered”...

02 July 2015

From: Breaking News

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