Archive

Consumers are not as worried as they should be about conveyancing fraud, putting them at risk of losing life-changing sums of...

Arguments over the alleged gaming of reviews by and for some estate agencies have waged ferociously in recent years, and now...

Last week was Mental Health Awareness Week, and there is a great deal of positive things to be said about a...

The government is jeopardising the success of the housing market relaunch through the inflexibility of the furlough scheme, claims a group...

The Financial Conduct Authority has published new draft guidance for lenders which will set out options available to their customers in the extended...

During March, the coronavirus pandemic put the brakes on the property market with an enforced period of shutdown. However, almost two...

The industry should continue to prepare for large-scale reforms such as mandatory agency training, the licensing of agents and a new...

NetAnAgent, a website which offers consumers instant quotes from a selection of traditional and online agents, has changed some of its...

It’s been revealed that the home moving advice service set up by Phil Spencer is entering a collaboration with awards and...

The surge in consumer activity encouraged by the government's decision to reopen the property market last week led to two portals...

Homesearch - the new property portal which describes itself as “the future of the property industry” - has delayed its launch. It was scheduled...

The online estate agency Settled appears to have ceased trading with its customers refunded. It was launched in 2014 by former Google...

Who are you? I’m Craig Fenner, a Customer Success Director at Feefo.  I work directly with Feefo’s Enterprise clients to ensure they...

The fallout from Covid-19 has hit everyone hard. With breaking news today that agents are able to look at how to...

There’s been a surge in buyers wanting to view properties - but agents must sit on their hands and wait for...

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman.  The figures refer...

The Agents Here To Help initiative, launched recently by Kristjan Byfield of The Depositary, is now developing fast and becoming a...

There has been much speculation about when agents will be allowed back to work, and what the new office working environment...

An instant valuation service has launched a new tool aimed at helping agents prioritise leads through prospective vendors uploading photographs to...

Three of the highest profile industry suppliers and house moving services have given government a four-step plan to restart the housing...

Countrywide has added its weight to the campaign asking the government to allow agents to get back to work - and...

Since my last column in April, one could argue that very little has changed for agents in terms of the market...

The scandal over Business Interruption Insurance policies is hotting up, with class actions being discussed against insurance firms and the Financial Conduct Authority announcing...

The Property Ombudsman is advising agents to use virtual viewings only as a filtering process with offers being agreed only ‘subject...

At the moment, it somehow seems like tempting fate to think too far into the future, especially in terms of the...

It may seem a long time since normal trading took place but many agencies are now finding they are picking up...

The Property Ombudsman’s office is still receiving 40 to 50 calls a day from the public, even though most transactions with...

An industry stalwart has urged critics of Rightmove to fight for the portal to offer agents a fairer pricing system, not...

The impact of the Coronavirus crisis is going to reduce agents' revenue into the third quarter finishing in late September warns a leading...

As the impact of coronavirus unfolds, we are in constant conversations with customers to understand the challenges they’re facing and to...

I won't be the first or last person to say that society and the property industry in which we operate is...

There’s a sense that we really are on the verge of a huge change in the industry. It’s too early to be...

Much like PropTech, Open Banking has been used as a buzzword in recent years. However, when it comes to the rental...

Hello, and we trust you had as good a weekend as possible in these difficult circumstances.  As we start a new week...

Where else to start? Since my last Natter two weeks ago, all our lives have changed more than we could ever...

An international comparison of how major portals have discounted their charges to agents show Rightmove and Zoopla making “deeper and longer...

We all know how stressful buying a home is, whether it’s your very first step onto the ladder or your final...

Good morning and welcome to the industry’s daily update on how we cope with the challenge of social distancing and self-isolation...

Nested is the latest online agency to base a marketing campaign around criticism of established estate agents.  In three 30-second TV ads...

Analysis by an online valuation and lead generation service shows that requests from prospective sellers and landlords are increasingly happening in...

Almost eight in 10 sellers have instructed High Street agents in the past year - a significantly higher figure than 12...

The head of a firm that has been creating digital property log books for well over a decade says the house-moving...

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...

More than 18 months on from the acquisition of ZPG for £2.2 billion by Silver Lake Partners, a US private equity...

The Trading Standards report on the future of referral fees is almost completed and will be sent to government next week. However, James...

Trials of reservation agreements for buyers and sellers have been delayed until the late spring. Statements last year from the Ministry of Housing, Communities...

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...

The landscape of the estate agency market in the UK is evolving to reflect changes in the way we live our...

The Financial Conduct Authority has issued a shock warning that mortgage borrowers who purchased properties through the Help To Buy scheme...

New research shows that 77 per cent of consumers use portals to conduct property searches - meaning, surprisingly, that almost a...

An online valuation service says the number of leads it generated for agents in January was over double the figure in...

The 2010s were a good decade for disrupters. Early on, Airbnb and Uber shook up the holiday lettings/hospitality and traditional black...

A challenger portal says agents should reduce their reliance on the likes of Rightmove and Zoopla by using smaller rival portals...

Zoopla has published a startling set of statistics to demonstrate what it calls “a record January with significant growth in delivery...

Agents now have only seven days to complete a referral fees survey, announced late on Friday by Trading Standards and The...

Now we’re well into the second month of the year, we have reached a crucial point in the ongoing plans to...

The National Trading Standards Estate & Letting Agency Team and The Property Ombudsman have launched an urgent survey to assess awareness...

One of the country’s leading housing market research experts has been poached from Knight Frank to join Zoopla. Gráinne Gilmore - a...

Property auctions – online or otherwise – can be hugely helpful to sellers, buyers and estate agents. Online auctions, in particular, are...

The ‘on-demand’ economy is reshaping our world. The way we order food, get around, and even access healthcare has changed irreversibly...

The estate agency review site allAgents claims some of Trustpilot’s reviews “could be dubious.”  A statement from allAgents repeats an allegation made last...

The people behind an online valuation service is warning agents that having a widget on their website is not enough by...

Unfortunately for consumers, buying and selling properties is rarely plain sailing. But fortunately for agents, this provides you with an opportunity to...

Last November, as part of the Conservatives’ general election campaign, Boris Johnson made a surprise announcement that his party would introduce...

After a challenging period for the UK property market, recovery is very much on the cards and the end to uncertainty...

Logbooks about properties must be made available up-front at the point of marketing and not later in the buying process if...

The group charged with pioneering Reservation Agreements in the house buying process admits both the industry and the public are split...

Property portals generate revenue from estate agents regardless of the outcome of the transaction. This relationship has resulted in a fundamental...

Data from HM Revenue & Customs shows tax receipts from stamp duty fell a further 5.2 per cent between 2018 and...

A leasehold reform campaigner claims estate agents face “growing calls to be held accountable for mis-selling leasehold properties.” Louie Burns, managing director...

The ValPal Network claims its new product allows agents to gather the maximum amount of information from customers using its automated...

Reapit has joined a consortium attempting to make the long-anticipated end-to-end digital home buying process a reality. It’s joined the IPN Consortium,...

In its latest State of the Property Nation report, which questions over 650 agents and 6,000 consumers, Zoopla says 55 per...

Six common ‘crimes of modern-day call handling’ are blighting UK estate and letting agencies and hampering their growth, reputation and profitability. These...

Zoopla has revealed large growth in agency membership and visitor figures for 2019. Since being bought by US equity firm Silver Lake,...

There’s a warning today that Rightmove could be vulnerable to losing its number one portal status because it has such a...

There have been two developments on the controversial subject of online reviews. One concerns the online agency Emoov, which three months ago...

We are facing a new world in the lettings industry, with the proportion of households in the private rented sector (PRS)...

A veteran agent says the new government’s Budget, expected in the next few weeks, should not provide too much help to...

Alex Chesterman, the entrepreneur who founded Zoopla, has given vocal backing to a new conveyancing app called Thirdfort. The app allows conveyancers’...

A senior regional estate agent says the appliance of PropTech has helped his company streamline communications, reduce sales times, and generate...

It’s one of the most crucial aspects of the homebuying and selling process but is too often bogged down by frustrating...

An estate agent in London claims he did £53m of property deals within hours of the Conservative victory in the General...

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...

When we launched Reapit’s Foundations Platform as a Service (PaaS) in November, it may have seemed like a recent development in...

A new tie-up between Coadjute, a network for decentralised workflow and data sharing within the property industry, and banks including NatWest...

Who are you and what does it say on your business card? Emma Vigus, Managing Director of mio What is mio and what...

[Estate Agent Today was ‘off air’ for some of Wednesday and most of Thursday thanks to technical problems - we apologise...

It’s been clear for a while that the additional regulation landlords and agents are facing has helped professionalise the private rental...

Here at sales progression and communication tool mio, we recently caught up with Sarah Edmundson, co-director of The AllStars Group, the...

In just over two weeks, the UK population will head to the polls for the fourth general election since 2010. Of course,...

The head of a new property portal is urging agents to forget about spending money on For Sale and To Let...

The Great Debate over the charges levied on agents by portals and the huge profits that Rightmove and Zoopla make has...

A new Home Survey Standard is being launched today in a bid to improve and speed up the house moving process. The...

The competition is hotting up between Zoopla and OnTheMarket for new homes listings. Today Zoopla has revealed that it has seen a...

love2move, an online network which allows high street agents to offer a white-labelled hybrid service, has teamed up with the Mortgage...

Rightmove has been given the green light to continue using the claim that “every second someone contacts an estate agent about a...

The Property Ombudsman scheme is increasing its fees in January for the first time in six years - and it’s implementing...

House prices dipped a tiny 0.1 per cent in October - but this led to the annual rate coming in at...

This line is one that I use a lot in my speeches and presentations, often as part of the final slide. I...

Relocation Agent Network has revealed a new competition in which member agents can win tip to £5,000. RAN currently offers four customer...

It’s now emerged that Countrywide has to pay a £100,000 fine to the Royal Institution of Chartered Surveyors after breaching guidelines...

The former chief of an online estate agency says the top three surviving firms in the sector must merge if they...

One of the earliest British estate agencies to adopt the model of using self-employed or freelance agents operating under the same...

The Ministry of Housing, Communities and Local Government has given more details of the trial of reservation agreements likely to take...

Zoopla has unveiled new functionality that it claims will make searching for new homes easier for consumers - and resumes the...

Since I started working with Zero Deposit for me the market leader in deposit replacement alternatives, the most common question I am...

A service has launched for estate and letting agents to copy and paste a widget into online advertisements free of charge. It...

There has been a real wind of change in estate agency and over the last 18 months we have seen the...

Upad, the national online letting agent set up by entrepreneur James Davis has announced that it is “closed to new business”...

The boss of a 15+ branch estate agency group has explained how he thinks regulation could 'ruin' the estate agency industry. Simon...

The ValPal Network, which consists of over 800 agency brands with more than 4,000 offices, has launched a new product which...

A yet-to-launch estate agency comparison site is nearing its crowdfunding target of £50,000. Invite Agents, which is crowdfunding on crowdcube, had, as...

Three key industry organisations have endorsed a best practice guide for the controversial Modern Method of Auction. The iamsold guide is aimed at...

The German-based Alex Springer publishing company, which is already the largest single investor in Purplebricks, has acquired a prominent online estate...

How can estate and letting agents nurture leads who aren't ready to sell or let a property instantly? It's a question many...

Last week we covered a story, broken by The Times, about a new website allowing users to discover the air quality...

In a previous Natter, I promised to talk more about CRMs – and here I stick to that promise. Following on from...

A property MOT being launched by Countrywide and described as “game changing” for the house buying process will include survey and...

Property management service Move with Us has announced a new partnership with chain management service View My Chain. Move with Us, founded...

Earlier this year, the Regulation of Property Agents (RoPA) working group announced the initial details of plans for mandatory qualifications and...

A PropTech company is suggesting that property mis-measurements and resulting over-valuations may be the next PPI scandal. The firm - Spec, which...

Continuing political uncertainty over Brexit and now a significant chance of an autumn or winter General Election makes the case for...

Former Purplebricks chief executive Lee Wainwright says the problem for estate agents maintaining a strong level of fees isn’t competition from...

Purplebricks has spent £26.7m on marketing in the past year - that represents £382 per instruction.  The figures, revealed in the agency’s...

The Guild of Property Professionals has welcomed government steps to provide buyers and sellers with greater transparency in transactions - and...

The government has issued a revised version of its official How To Buy and How To Sell documents, aimed at consumers...

One of the country’s largest regional estate and lettings agencies has now fully rejoined Zoopla. Yorkshire-based Dacre, Son & Hartley brings its...

In the old days an agent would procure clients based upon their position in the high street, the size of the...

Former Purplebricks US chief executive officer Eric Eckardt is seeking some £6m in funding from across the world for his latest...

The National Association of Estate Agents has told the government that it wants one single Ombudsman to provide redress across all...

Who are you and what does it say on your business card? Phil Smith - mio Account manager What is mio and what does...

A sales progression tool is urging property professionals and consumers alike to do more to speed up typical transaction times, and...

Average house prices in the UK increased by a mere 0.9 per cent in the year to June - the lowest...

With the often negative portrayal of agents in the media and popular culture, you might ask yourself why anyone would want...

One of the agencies most active in the creation of OnTheMarket is trialling a return to listing on Zoopla after an...

One of the largest surveys of housing concerns amongst consumers suggests that agents fees - once a major issue - is...

Countrywide has thrown its weight behind the proposals for a new single industry-wide regulator taking on the roles of Trading Standards...

The Advertising Standards Authority has issued a guidance note warning online estate agents, after complaints about them have “grown dramatically”. “Property is big...

Estate and letting agents will for the first time be able to use WhatsApp to respond to leads on a 24/7...

1. Win More Listings For estate agency in the UK, the number one task is to get new properties to market. However,...

Who are you and what does it say on your business card? Eric Woodhams F.N.A.E.A. mio Account Manager What is mio and what...

‘Property ghosting’ is a problem that nearly all estate and letting agencies will face at one time or another. Ghosting, which is...

A leading figure in the PropTech sector says clarity and speed are vital to ensure agencies can adequately prepare for a...

The industry press has given substantial space to recommendations from the Regulation of Property Agents, the government’s working party which has...

Trade bodies and property firms have strongly welcomed the recommendations for root and branch reform of the agency industry - and...

Improved communication and increased transparency throughout the buying process can manage vendors’ expectations, improve satisfaction scores and create long-term clients. That’s the...

All new-build homes could soon be fitted with an electric car charging point. The government has issued a consultation on the move,...

The new chief executive of Purplebricks believes hybrid agents could win '20-30% market share' in the UK. Vic Darvey, who replaced Michael...

It’s likely that your agency or one of your clients has recently fallen foul of an old-fashioned trend which has been...

A survey of property sellers has revealed that 'achieving the asking price' (43%) and 'selling properties quickly' (35%) are the most...

In the second part of my exploration of startups, I talk to a number of people with lived experience of creating...

Purplebricks’ former chief executive Lee Wainwright has made a stout defence of the controversial agency’s sales progression process and its local...

Zoopla has announced an improved app which “enhances the house-hunting journey with a fresh design, improved navigation and an intuitive interface” -...

A company which promotes property raffles have been told that it cannot repeat certain elements of its advertisements on Facebook and...

The former chief executive of Purplebricks UK says the agency completes on over 80 per cent of the homes it lists...

You may be right in thinking that Brexit has dominated the thinking of the government in the last three years. However,...

Facebook is set to enter the cryptocurrency business with the big reveal of its formal plans scheduled for some point this...

All the most successful startups of recent years – from Airbnb and Uber to Just Eat and Deliveroo – have melded...

High Street estate agents should re-define themselves in today’s competitive market by becoming Residential Property Experts offering a wide range of...

The founder of Zoopla has explained how the portal got its name and branding, and the philosophy behind it when it...

A PropTech firm has repeated claims it first made in March about allegedly inaccurate floorpan measurement and says a new initiative...

A recent survey conducted by comparison website GetAgent found that traditional high street agents have been given a firm thumbs up...

PropTech company Landmark has thrown its weight behind the Royal Institution of Chartered Surveyors’ new Home Survey Standard, which is now out...

The Property Ombudsman says its members must in future disclose referral fees in a bid to make previously-hidden costs open and...

Zoopla is today unveiling what it calls “a new direction” for its software division and the creation of “market-leading agency CRM...

As we move closer to the halfway point of 2019, property market conditions for agents and their clients remain challenging. Brexit may...

We’ve reached the final instalment of my market transformation do’s and don’ts.  In previous articles, we’ve looked at: Do encourage, don’t deter;...

Consumer habits have changed massively over the past few years, and regardless of which market you operate in, being able to...

“I’m Russell Quirk, and I’ve failed” - with those words, the former chief executive of Emoov has begun to explain how...

The fledgling independent agents’ trade group, the Federation of Independent Agents, has signed another partnership deal with a high-profile industry supplier...

The Property Ombudsman (TPO) has released its annual report for 2018, showing a 16% rise in the number of complaints made...

I hope you had another wonderful Bank Holiday weekend; only three weeks to hold on until the next one. Personally, it...

The Ministry of Housing, Communities & Local Government (MHCLG) has launched its long-awaited ‘How to sell a home’ and ‘How to...

During our school days, most of us did that task where we imagined and drew the homes of the future, but...

With the UK population spending longer in rental accommodation, due to the upfront expense of buying a home, their time and...

It’s clear that some agents are not fans of Trading Standards officers, described in the comments sections of the trade press...

The soon-to-launch Federation of Independent Agents has announced that its latest supplier partner is to be outsourced viewing service Viewber. Graham Lock,...

The fledgling trade body the Federation of Independent Agents has revealed another new partner - this one dealing with housing and...

A new team has been set up to police all estate and letting agency legislation including the upcoming tenants' fees ban. The...

An estate agency has been ordered by the Advertising Standards Authority not to use an advertisement on its website and Facebook...

The recent ARLA Propertymark conference featured a hugely interesting line-up of speaks and session during a watershed time for the lettings...

The first hour of a property’s listing on a portal is the most crucial for sellers or landlords according to research...

Labour is proposing two methods of controlling house price rises should it win the next General Election - and the ideas...

Agents boasting qualifications could generate higher fees and more clients, especially if they are ‘ahead of the game’ and improve their...

UK estate agents charge the lowest commission out of any nation in the European Union, according to a recent study by...

Purplebricks has been named one of Britain’s ‘most relevant’ brands to consumers. The agency came in 13th in a list of...

When you think of the best ad campaigns – from moustachioed opera singers and talking meerkats to millions of bouncing balls...

New figures from the Equity Release Council suggest more growth in this sector, alarming those agents who see this as a...

Mortgage brokers are claiming that “a big number” of buyers are being cajoled into using estate agents’ in-house brokers. The Financial Conduct...

More than 800 property transactions fall through daily, which can have repercussions both practically and financially, as agents fail to get...

When they first came onto the scene, online-only estate and lettings agents were predicted to swiftly spell the end for traditional...

The new portal OneDome is offering what it calls a “consumer-facing digital mortgage product” in a bid to cut fall-throughs. OneDome already...

Virtual tours are a compelling way of enhancing a property’s potential through online marketing, increased transparency and efficiency for agents, and...

This article was originally written for City AM in response to an article it published attacking letting agents. See more here.  A...

When it comes to major issues confronting housing, and in particular the direction that the government would like to take the...

A survey of owners has revealed that recent leasehold scandals have deterred many would-be buyers from considering new build homes.  The survey,...

Thinking about the state of communication across residential property chains is enough to induce a severe migraine. We work in a world...

The Law Society claims that the unforeseen charges faced by some purchasers of leasehold properties could be addressed “if developers and...

Estate agents have been warned that if new guidance over referral fees is not taken seriously, they could be faced with...

The Property Ombudsman has issued new guidance over what it calls “a growing issue” - that is, disputes over dual fees. TPO...

The proliferation of big data is paving the way to improving our economy on almost every front as entrepreneurial digital companies...

Rightmove is undertaking an investigation into a PropTech app that has tried to list private sales on the portal. The perhaps-ironically named...

The troubled online agency House Network has amended its website after a complaint to the Advertising Standards Authority about its claims...

The director of strategy at the Council for Licensed Conveyancers says “the onus is very much on estate agents” to respond...

Rightmove has this morning given its 2018 report to shareholders, laying bare the huge financial wealth of the company which dominates...

The National Association of Estate Agents has led the support for stricter new guidelines on transparency for referral fees. The clampdown means agents...

The National Trading Standards Estate Agency Team has this afternoon revealed new industry guidance to make referral fees more transparent to...

It’s been a theatrical week in Westminster with talk of defections and duplicity worthy of Shakespeare. Yet the estate agency world has...

A survey of 3,000 people by Zoopla suggests that 47 per cent of vendors believe the success of their sale was...

In these tougher times, we recognise that helping agents win new inventory is the key to their businesses.  There were more than...

There’s been more growth in the equity release sector, suggesting that fewer older owners are downsizing and are instead using their...

The dust may have settled on the government’s recent announcement regarding housing and property complaints, but opinion is still split on...

At the end of January the Asian PropTech company PropertyGuru announced the imminent launch of beta-phase testing of its cutting-edge new product, PropertyGuru Lens. This...

Hello and welcome to this week’s PJT.  Everyone here let us know about their jobs news by emailing press@estateagenttoday.co.uk - please do...

Kit Malthouse has been making headlines this week, but – in keeping with his tenure as Housing Minister so far -...

Purchasing a property. It’s a key life goal that so many Millennials aspire to - yet one that has become frustratingly...

By thinking outside the box, agents can truly embrace the idea of space-as-a-service and create entirely new, and highly valuable, streams...

The Property Ombudsman is to give agents new guidance on dual fees, following a surge in complaints from the public. In 2017, TPO received...

Agents need to focus on more targeted marketing using a mix of traditional and modern methods to optimise their position in...

If you want an engaging page-turner novel for cold winter evenings, my recommendation is Our House by Louise Candlish, a bestseller...

When it comes to letting a property, it is important that landlords and renters have faith in their agent. The more...

Alongside hundreds of agents and suppliers, I recently attended the Guild of Property Professionals’ annual conference. As ever, it was a great...

  The National Association of Estate Agents and the Association of Residential Lettings Agents have thrown their weight behind the government’s latest...

The government has this morning set out wide-ranging changes to redress systems for agents, the sales and lettings sectors, and other...

Former City analyst Anthony Codling - who is now the front-man for a new property portal - has set out why...

I don’t think I can add anything more to the excellent 2019 pieces we’ve seen on EAT in recent weeks –...

I often speak of my wish to see property taken out of the hands of politicians. Indeed, this is likely to...

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

A survey of 6,000 members of the public and 660 estate and letting agents has revealed some striking findings about how...

As 2018 draws to a close, it is fair to say that stretched affordability and uncertainty over the Brexit negotiations has...

There’s nothing new about identifying 10 figures who have helped shape an industry over the past year, but that doesn’t mean...

When renting a property out, letting agents and landlords recognise that it is important to take a deposit from the tenant...

Two weeks to Christmas but no sign of our industry slowing down with more job moves announced in recent days.  Please let...

The ‘new broom’ owners of Zoopla have revealed that Gary Bramall is to be the firm’s new chief marketing officer charged with...

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...

With portal rivalry hotting up again, Zoopla has announced that with immediate effect it’s removing all non-property related adverts from all...

Every other advert on the TV is featuring Santa Claus, snowmen or reindeer, the tinsel, trees and decorations are out in...

A platform that allows individual private sellers and landlords to list their properties alongside those from professional agents says it’s not...

To say legendary ZPG founder and CEO Alex Chesterman left big boots to fill when he stepped back from day-to-day operations...

Estate and letting agents are being warned not to slow down too early in the run up to Christmas as it...

Given that online property portals, dominated by a handful of websites, are by far the most popular home search method, it...

How will things be done in the future? There’s no knowing, of course, given the many variables at play, but it’s...

Traditional estate agent fees average just 1.1 per cent across the UK according to research from an agency comparison website -...

Given that ‘UK buyers are the most digitally active home hunters’, with HSBC’s Beyond the Bricks report stating that 90% of...

Not so long ago, the best estate agents were those who did the best work for their clients and therefore built...

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

The culture of impatience and instant gratification has a lot to answer for. It has forced the hand of the property...

The vast majority of new-build houses are to be sold as freehold with ground rents for new leases capped at £10...

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

The government has unveiled a new body which, it claims, will raise agency standards. There is a long-standing commitment from the government...

One of the brokers working with OnTheMarket says the portal will not be profitable until 2021, but predicts that its target...

OnTheMarket’s trading figures for the six months to the end of July show, as predicted, losses while the company is building...

The Advertising Standards Authority has banned an advertisement for a new development in London after complaints over claims about the yields...

A government minister has told the estate agency industry that it must be more transparent over the issue of referral fees. In...

An insurance company is launching a policy which it says will protect consumers with comprehensive cover in the event of a...

The government, which only recently said there would be one Ombudsman covering the entire housing sector, has announced that there is...

From where I’m standing there’s a lot in common between the debate between online and traditional agents, and the argument over...

You will perhaps have seen recently that the Government has decided to boost funding to the regulator, the National Trading Standards...

Some conveyancers must publish some price and service information on their websites and in other media from December 6, according to...

Who are you and what does it say on your business card? Marco Ferrara, Director of Tili What is Tili and what does...

The perils of property competitions and raffles have once again been demonstrated, this time with the Advertising Standards Authority upholding three...

The rise and rise of Equity Release continues with a more-than-doubling of the number of product options on the market in...

A website claim by the London estate agency Moveli has been banned by the Advertising Standards Authority after a complaint from...

There’s been a huge vote of no-confidence in online reviews, often used for marketing by many online agencies and some traditional...

The Property Ombudsman has urged the government to bring the new homes build sector under consumer redress. New builds are not currently...

Almost all buyers of new build houses who purchased a leasehold regret doing so, and the vast majority say they definitely wouldn't...

Fresh data from a PropTech firm suggests that 'conveyancer absenteeism' is causing severe delays to property transactions. When You Move reports that...

An upcoming event will see a panel of well-known agents and suppliers appeal for better collaboration between industry stakeholders, particularly CRM...

The Property Ombudsman scheme (TPO) has announced a series of changes to both its board and internal processes. The organisation has also...

Some 175,000 pieces of data relating to service in the conveyancing sector have been provided by 7,000 consumers for the second annual Conveyancer Awards...

The Advertising Standards Authority (ASA) has upheld one of two complaints made against OnTheMarket's TV and print advertising. The complaints refer to...

Hybrid agency Emoov has released research in which it claims consumers rank high street estate agency commission fees as the second...

New rules set out by the Council for Licensed Conveyancers (CLC), which aim to support consumer choice, have been approved by...

A downstairs bathroom could knock up to 6% off the value of a property, according to estate agents.  Having a family bathroom...

In a surprise weekend announcement the government has almost doubled funding for the National Trading Standards Estate Agency Team - the...

OnTheMarket has seen another increase in listings to more than 10,500 offices, but it is repeating a warning that its free...

A specialist property law firm is calling on the government to speed up changes in the law to avoid abusive leasehold...

The UK division of US-based estate agency Keller Williams says agents need access to internal training if service levels across the...

A PropTech firm has adopted the unusual position of claiming some agencies deliberately over-value properties in a bid to win instructions. Agent...

The Property Redress Scheme says it’s recruited another 1,750 members following the shake-out last week when one of its rival redress...

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...

The Council for Licensed Conveyancers says it wants legal practice websites to list cost information, including whether they have referral arrangements. The...

In a world increasingly obsessed with all things digital, it's no surprise that many estate agents are choosing to experiment with...

The big story to break this week in the property world was the announcement by the new owner of Humberts that...

‘Up’ is the key word in Rightmove’s figures for the first half of 2018, released to the City and to shareholders...

The couple at the centre of a court case about agents’ fees say the issue could have been resolved earlier had...