Archive

Two weeks to Christmas but no sign of our industry slowing down with more job moves announced in recent days.  Please let...

The ‘new broom’ owners of Zoopla have revealed that Gary Bramall is to be the firm’s new chief marketing officer charged with...

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...

With portal rivalry hotting up again, Zoopla has announced that with immediate effect it’s removing all non-property related adverts from all...

Every other advert on the TV is featuring Santa Claus, snowmen or reindeer, the tinsel, trees and decorations are out in...

A platform that allows individual private sellers and landlords to list their properties alongside those from professional agents says it’s not...

To say legendary ZPG founder and CEO Alex Chesterman left big boots to fill when he stepped back from day-to-day operations...

Estate and letting agents are being warned not to slow down too early in the run up to Christmas as it...

Given that online property portals, dominated by a handful of websites, are by far the most popular home search method, it...

How will things be done in the future? There’s no knowing, of course, given the many variables at play, but it’s...

Traditional estate agent fees average just 1.1 per cent across the UK according to research from an agency comparison website -...

Given that ‘UK buyers are the most digitally active home hunters’, with HSBC’s Beyond the Bricks report stating that 90% of...

Not so long ago, the best estate agents were those who did the best work for their clients and therefore built...

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

The culture of impatience and instant gratification has a lot to answer for. It has forced the hand of the property...

The vast majority of new-build houses are to be sold as freehold with ground rents for new leases capped at £10...

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

The government has unveiled a new body which, it claims, will raise agency standards. There is a long-standing commitment from the government...

One of the brokers working with OnTheMarket says the portal will not be profitable until 2021, but predicts that its target...

OnTheMarket’s trading figures for the six months to the end of July show, as predicted, losses while the company is building...

The Advertising Standards Authority has banned an advertisement for a new development in London after complaints over claims about the yields...

A government minister has told the estate agency industry that it must be more transparent over the issue of referral fees. In...

An insurance company is launching a policy which it says will protect consumers with comprehensive cover in the event of a...

The government, which only recently said there would be one Ombudsman covering the entire housing sector, has announced that there is...

From where I’m standing there’s a lot in common between the debate between online and traditional agents, and the argument over...

You will perhaps have seen recently that the Government has decided to boost funding to the regulator, the National Trading Standards...

Some conveyancers must publish some price and service information on their websites and in other media from December 6, according to...

Who are you and what does it say on your business card? Marco Ferrara, Director of Tili What is Tili and what does...

The perils of property competitions and raffles have once again been demonstrated, this time with the Advertising Standards Authority upholding three...

The rise and rise of Equity Release continues with a more-than-doubling of the number of product options on the market in...

A website claim by the London estate agency Moveli has been banned by the Advertising Standards Authority after a complaint from...

There’s been a huge vote of no-confidence in online reviews, often used for marketing by many online agencies and some traditional...

The Property Ombudsman has urged the government to bring the new homes build sector under consumer redress. New builds are not currently...

Almost all buyers of new build houses who purchased a leasehold regret doing so, and the vast majority say they definitely wouldn't...

Fresh data from a PropTech firm suggests that 'conveyancer absenteeism' is causing severe delays to property transactions. When You Move reports that...

An upcoming event will see a panel of well-known agents and suppliers appeal for better collaboration between industry stakeholders, particularly CRM...

The Property Ombudsman scheme (TPO) has announced a series of changes to both its board and internal processes. The organisation has also...

Some 175,000 pieces of data relating to service in the conveyancing sector have been provided by 7,000 consumers for the second annual Conveyancer Awards...

The Advertising Standards Authority (ASA) has upheld one of two complaints made against OnTheMarket's TV and print advertising. The complaints refer to...

Hybrid agency Emoov has released research in which it claims consumers rank high street estate agency commission fees as the second...

New rules set out by the Council for Licensed Conveyancers (CLC), which aim to support consumer choice, have been approved by...

A downstairs bathroom could knock up to 6% off the value of a property, according to estate agents.  Having a family bathroom...

In a surprise weekend announcement the government has almost doubled funding for the National Trading Standards Estate Agency Team - the...

OnTheMarket has seen another increase in listings to more than 10,500 offices, but it is repeating a warning that its free...

A specialist property law firm is calling on the government to speed up changes in the law to avoid abusive leasehold...

The UK division of US-based estate agency Keller Williams says agents need access to internal training if service levels across the...

A PropTech firm has adopted the unusual position of claiming some agencies deliberately over-value properties in a bid to win instructions. Agent...

The Property Redress Scheme says it’s recruited another 1,750 members following the shake-out last week when one of its rival redress...

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...

The Council for Licensed Conveyancers says it wants legal practice websites to list cost information, including whether they have referral arrangements. The...

In a world increasingly obsessed with all things digital, it's no surprise that many estate agents are choosing to experiment with...

The big story to break this week in the property world was the announcement by the new owner of Humberts that...

‘Up’ is the key word in Rightmove’s figures for the first half of 2018, released to the City and to shareholders...

The couple at the centre of a court case about agents’ fees say the issue could have been resolved earlier had...

A businessman who’s just entered the estate agency industry says he’s got the secret behind Purplebricks’ success - even though he...

The former head of Rightmove’s lettings division has blasted High Street estate agencies for “living in the past, charging exorbitant fees...

We are currently engaged in consultations with our members to help to find a practical solution to the concern of the...

One of three schemes with government backing to offer redress for complaints about estate and letting agents has reignited the debate...

The UK division of Keller Williams, the world's largest estate agency, says it can help entrepreneurial agents to set up their...

It may not be a good idea for a journalist to be personal about a politician, so I write about our...

The Advertising Standards Authority says its compliance team is considering its next steps following the refusal of estate agency PDQ Estates...

An agent from Cornwall who has waged a long-running campaign against online agencies in general and Purplebricks in particular has been...

A left-leaning think tank is urging the Bank of England to manipulate the housing market to ensure house prices don’t rise...

The government says its funding schemes such as Help To Buy will no longer be applied to what it calls “unjustified...

Estate Agent Today is 10 years old this weekend. We hope you’ll agree that’s a cause for celebration and a great...

Another Purplebricks ad has been stamped down on by the Advertising Standards Authority following a complaint by Hunters Property Group - but...

A survey shows only 18 per cent of vendors favour reviews over personal recommendations when it comes to choosing an estate...

The housing market “is clearly currently struggling to gain traction” and any real upturn ”will remain elusive over the coming months”...

So what did you think of the match? A deserved 2-1 win or a lucky victory snatched from the jaws of...

The For Sale board is one of the oldest marketing tools available to agents, but it is still considered one of...

Letting agents are being advised to think seriously about how they can recoup costs to help compensate for the introduction of...

Having recently attended FUTURE: PropTech in London, it struck me just how far the integration of property and technology has progressed...

A property portal that describes itself as free-to-list has launched today, taking the industry by surprise - however, at least one...

As the process of making buying and selling more transparent continues to gather pace, the body that regulates conveyancers says it...

The Federal Trade Commission - the US equivalent of the UK’s Competition and Markets Authority - will today discuss how the...

A magazine which earlier this year claimed that two big corporates pressured customers to use their preferred mortgage brokers has now...

Any letting agent appreciates the effort, dedication, and sometimes heartache, that comes with running a business yet equally knows that when...

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

National franchise agency Hunters has announced the opening of its latest branch in the Welsh town of Llandrindod Wells. The agency's third...

Respected industry spokesperson Kristjan Byfield is continuing his fightback against the negative coverage of the agency industry in the mainstream press...

Two online agents and a number of PropTech companies have been named in startups.co.uk's Startups 100 index. Coming in at number 64...

How can you use data to benefit and better your business? It’s something you’ll no doubt have asked yourself down the...

The Property Ombudsman has issued its annual report for 2017 and there’s good news for the estate agency side of the...

The Bank of England’s Monetary Policy Committee has decided to keep the base rate unchanged at 0.5 per cent this month. The...

Trussle, which describes itself as the UK’s first online mortgage broker, has won £13.6m in financing from international investors led by...

Recent void statistics have had me wondering how agents can juggle client and consumer demands in the face of the impending...

Emoov founder Russell Quirk says that in some cases social media might give a more accurate picture of an estate agency’s...

One of the three official redress bodies serving the estate and lettings agency industry has conducted a survey of complaints across...

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

The battle to become the single ombudsman service after the government rationalises the redress system across housing has taken an unexpected...

The long running spat between review website allAgents and hybrid agency Purplebricks reignited over the weekend following a Facebook post. A Purplebricks...

Maplin, Toys R Us, Carpetright, Warren Evans – what do they have in common? All are well-known high street chains that...

There has been a big rise in activity in the equity release market based on data from the first quarter of...

Purplebricks has issued a provocative response to the government’s new measures to promote a more professional and transparent house buying process.  The...

The conveyancing industry regulator has thrown its weight behind the government’s proposals to improve the buying and selling process.  Stephen Ward, director of strategy...

  More details have emerged of the government’s proposals to enhance estate agency regulation, regulate referral fees, offer guides for buyers and...

The government has announced further measures which will, in its words, “professionalise” house buying and the estate agency business. In yet another Sunday...

As always seems to be the case with Purplebricks, the hybrid agency has had a good week...and a bad one. Undeniably impressive...

Three weeks has flown by (I missed an early deadline last week - apologies) and I find myself writing the next...

One of the most important aspects of running a successful estate or letting agency is being able to generate new business...

A magazine claims its investigations into the sales tactics of Countrywide and Connells suggest the two agency are “harming consumers, stopping them from...

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

Greetings from Cannes, where the sun is finally shining over MIPIM. I’m sure many of you are out here, too, and...

Ombudsman Services, which recently announced it was quitting its role as one of three approved redress schemes for estate and lettings...

The Ernst & Young ITEM Club - a group of economists highly regarded by politicians and some sectors of the property...

One of the world’s leading property technology analysts has compiled a major report on estate agents’ business models - an exercise...

The provider of an automated valuation system has introduced a new feature to allow agents to amend the valuation if there...

Firstly, a huge thanks to everyone who shared and commented on my first blog and for all those that emailed me...

A mergers and acquisitions specialist says traditional agencies have been pushed into becoming more innovative by the rise of portals and...

When it comes to growing your business sustainably, maintaining a brand that is eye-catching and identifiable with your audience is vital...

In a show of changing consumer behaviour in the property market, new research has revealed that digital-savvy movers are favouring specialist...

Representatives from estate and lettings agencies as well as professional organisations have formed The Home Buying And Selling Group with a...

The death of traditional TV – where viewers sit down together to watch shows at defined times – has been much...

A network of agents representing over 800 brands with over 4,000 branches has announced the launch of a host of new...

Home movers are opting to use specialist conveyancers over local solicitors, according to new research. Conveyancing software firm InfoTrack says 43% of...

The government has launched a surprise consultation on the creation of a new redress system for customers of agents and others...

PropTech has been the industry soundbite for the last couple of years. For many of my fellow agents, I think it’s one...

ZPG has revealed that it had 58m visits to its property websites, Zoopla and Primelocation, last month. This is 10 per cent up...

All eyes are on Agents’ Mutual’s first day of trading on the London stock exchange - just over five years after...

Between October and December 2017, some £822 million worth of UK residential property was sold at auction, according to the Essential...

One of the three government-approved redress schemes for estate and letting agents says it’s quitting the sector this year - but...

This year is going to be “challenging” for the housing market according to the influential Ernst & Young ITEM Club, a...

The printing industry is in the midst of a decline as digital products and services displace printed materials, which is why...

Data from a firm specialising in lone-worker protection suggests that there has been a 27 per cent increase in the number...

A new ‘quick buy’ property company claims it will make an offer on any home within 24 hours of the vendor...

If you were under any misconceptions about how pivotal a role HM Land Registry is going to play in the future...

Agents’ Mutual has released more details of its float on the stock market, which begins on February 9 with a placing priced...

A senior figure at the UK arm of American agency Keller Williams has suggested that Purplebricks won’t succeed in the New...

Here’s how the LetsBid Property team is helping them do it. A new property platform called LetsBid has launched in the...

The war between AllAgents review website and Purplebricks has continued with the site naming the hybrid agency the “worst rated one...

Estate agents are making buyers and sellers feel pressured into paying for additional services so as not to miss out on...

The body that regulates conveyancers says controversial referral fees should be disclosed earlier in the house buying process - but they...

Well, I don’t know about you but after the holidays I've got an imprint just below my navel where my belt...

A conveyancers’ trade body has told the government that it wants the house buying process to be modernised by having estate...

PropTech start up OneDome, which supplies online booking and mapping tools, has teamed up with live chat service provider Yomdel in...

A company supplying the conveyancing industry claims that new research reveals 55 per cent of home-movers are frustrated by a lack...

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

The government says it is going to look at “bold options” to improve consumer redress across all aspects of housing -...

Global investment bank RBC Capital Markets says OnTheMarket has the potential to undermine the pricing power of Rightmove and ZPG -...

The housing industry has set out a list of demands in advance of the government’s hotly anticipated Autumn Budget on Wednesday.  Despite...

A large part of the DCLG’s Call for Evidence on the home buying and selling process focuses on the role of...

A conveyancing body says it wants the government to allocate “a small fund” in next week’s Budget to promote research into...

Chris Bell, a former chief executive of bookies’ organisation Ladbrokes, has been named as the non-executive chairman of Agents’ Mutual as...

The Bank of England has raised the base rate from 0.25 per cent to 0.5 per cent. The Bank’s monetary policy committee was...

The Guild of Property Professionals is launching a marketing campaign to promote the benefits of the No Sale, No Fee estate...

The fact is that most house hunters simply do not have the time, let alone the inclination, to trawl around properties...

New figures from UK Finance, the umbrella body for finance houses, show gross mortgage lending in September rose to £21.4 billion...

Complaints about a Purplebricks claim concerning its Local Property Experts have been rejected by the Advertising Standards Authority. Complaints came from PDQ...

So at last someone has woken up to the fact that Purplebricks needs to be clearer about how it charges for...

Purplebricks has told Estate Agent Today it is more open about its business than almost any other agency and stridently rejects criticism about...

The Advertising Standards Authority has ruled that two TV advertisements for Purplebricks cannot be shown again in their current form because...

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...

There’s much said in the mainstream press about estate agency fees and how costly they can be for consumers. But one point...

If an industry, which is going through a major change is going to truly implement change at every level, it must...

UK estate agency commission levels are amongst the lowest in the world according to a league table compiled by an international...

As those of us in the industry know, there is a fine balance to strike between disruptive technology – and the...

Confidence in buying property remains negative according to the quarterly sentiment measure undertaken by the Building Societies Association. Over a quarter of...

A campaigning estate agency has taken the distinctly unusual route of exposing what it calls the ‘Top Ten Dirty Tricks’ which...

It looks likely that Facebook will soon be able to list homes for sale in the US, in the style of...

The ValPal Network is launching a new tool for its 4,100 agent users - an area barometer which reflects the buoyancy of...

The founder of a new online sales assistance service says agents are often unfairly blamed by the public for failings in...

One of the world’s leading property technology experts, who at one time was head of strategy at a property portal, says investing...

Let’s be honest - few people saw this coming. The 89 to 11 per cent majority amongst Agents’ Mutual members for...

ZPG - which already owns and operates Zoopla, PrimeLocation, Hometrack and the price comparison website uSwitch - has acquired the financial...

New research has revealed that Britain's impending exit from the European Union is not a consideration for 71% of consumers. A study...

The Property Ombudsman Scheme (TPO) has partnered with Yomdel to provide a 24/7 live chat service.  Consumers can now seek 'independent dispute...

“When an industry is new, still finding its feet, finding its purpose, the tendency is for those few people within it...

Consumer group Which? says the public should be wary of claims made by online estate agents. This follows a series of complaints about...

The Property Ombudsman has expelled a London lettings and estate agency for a year and is warning that the firm may...

Not so long ago, new UK car sales were racing ahead, fuelled by confidence in the economic recovery, but car production...

Research from the Centre for Economics and Business Research has shown that the cost of the average rental deposit is expected...

Even if you didn’t watch it, you’ve almost certainly heard about it by now.  The recent BBC Watchdog exposé of Purplebricks has...

Agents’ Mutual has confirmed that it proposes to form a new company, OnTheMarket plc, to list on the AIM market of...

A third of small building firms say that soaring material prices are squeezing their margins and almost a quarter have had...

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

A housebuilder has changed the price listed on Rightmove to the full marketing price after an intervention by the Advertising Standards...

There has been general support from the industry for the government’s apparent intention to ban new homes in England being sold...

The Property Ombudsman has issued a year-long formal warning to consumers about an estate agency which failed to provide information concerning...

For the second time in two weeks, experts are warning that new data protection laws could seriously disrupt the agency industry...

For those of us working within the property sector, we’re in the very midst of what, for generations, has been one...

PropTech start-up OneDome - which describes its products as allowing traditional estate agents to challenge Purplebricks and other online rivals -...

How many property professionals are truly happy with their revenue? High levels of competition from new market entrants is a significant...

The Advertising Standards Authority has upheld a complaint over a Purplebricks website statement featuring testimonials from clients; the complaint was made...

The managing director of ZPG Property Services says his firm will never ‘go around’ an agent in order to directly work...

Another senior industry analyst says the time is fast approaching for Rightmove to either shift its focus to take account of...

Mark Goddard was the founder and CEO of The Property Software Group (PSG), a property software solutions firm established in 2007,...

Few things provoke argument within the industry more than the online v traditional agency debate - and within that debate, nothing...

The Queen’s speech to the British parliament this week was a scaled-back affair, which was unsurprising given the Grenfell Tower fire,...

The Property Ombudsman’s annual report reveals a significant increase in the number of formal complaints resolved by the scheme and a...

A consumer group says it is giving what it calls “the top 1,000 estate agents in England and Wales” badges to...

A cluster of conveyancing and legal experts, known as the Legal Sector Group, has published a raft of proposals on leasehold...

An estate agent claims that chain management tool View My Chain has helped his firm to deal with chains involving online...

A telephone number is more than just a number. To consumers, it gives useful information about the company it belongs to....

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...

ZPG has published its half-year figures this morning showing a six per cent rise in the number of agents and a...

Two of the most influential figures behind the PropTech sector have run a microscope over Rightmove’s business model and technology -...

The Conservative Party says it wants greater competition and more digitisation to cut the costs and reduce the amount of time...

The Conservatives now say they are not resuscitating Home Information Packs, despite a suggestion by a prominent former minister that they "had...

The Conservatives have this morning announced a reform of the house buying process in the party’s manifesto for the June 8...

Given that around 95% of property searches now start online, it is more important than ever that an agent has an...

The Guild of Property Professionals, which has over 800 agent members across the country, has this week launched a new website.  The...

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...

I was recently contributing to whitepaper by a major bank about the future of the property industry and, as I was...

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...

As debate continues over the merits of upfront fees against post-sale commission for agents and consumers, the fledgling UK ProperTech Association...

In recent years the mortgage industry has gone through some testing times. Recession and regulation have led to more stringent lending...

In this Natter we have an exclusive interview with David Cox, CEO of ARLA Propertymark and one of the best-known figures...

The bitter war of words against Purplebricks waged by the fledgling Charter for Independent Estate and Letting Agents reached a new...

This week, it would be very easy for me to focus on the startling figures that easyProperty logged with Companies House...

For my latest Property Natter I have sought the opinions of two well-known property consultants - Michael Day, managing director of...

New research conducted for ZPG claims that Zoopla’s ‘national spontaneous brand awareness’ is at an all-time high - with the gap...

It seems prop-tech is exploding at a scary rate, and the latest brands are all trying to grab our attention by...

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...

The Office for Budget Responsibility, which released its latest economic forecasts on Wednesday, has adjusted its prediction for UK house prices…again.  It...

Fledgling trade body The Charter for Independent Estate and Letting Agents (CIELA) has described Purplebricks as the 'biggest enemy currently facing...

The Conveyancing Association (CA) has this week published a consumer guide on leasehold property.  The document, released yesterday, has a specific focus...

Over 60% of UK consumers think that Estate Agents’ Photos Are Very Poor To Average A recent survey* by dedicated property photo...

The fledgling Charter for Independent Estate and Letting Agents has released to the media the text of a complaint letter it...

The fledgling group of independent agents which has already launched attacks on online agency operators in general and Purplebricks in particular...

Estate agency Butters John Bee has been told by the Advertising Standards Authority not to re-run an ad because of an...

Online agency HouseSimple has been told that by the Advertising Standards Authority that its TV advertisement including the claim ‘sell your...

A competition organised by Real Hot Property - which says it “aims to be Europe’s largest property portal” - has been...

HMRC and the National Trading Standards Estate Agency Team have agreed new procedures to “enhance and ease the current flow of...

Housing minister Gavin Barwell has told the NAEA conference that there is no quick fix for the country’s housing shortage -...

The National Association of Estate Agents is rebranding to Propertymark NAEA and the Association of Residential Letting Agents is to be...

Annoying isn’t it. You take on a stunning property, agree a compelling asking price and your Vendor is desperate to get the...

Some of the industry’s leading technical experts are this morning launching a new group, the UK PropTech Association, which has already...

The Advertising Standards Authority (ASA) has informally resolved a complaint made against online estate agency eMoov.  The complaint challenged whether two statements...

Online estate agents have been accused to “the callous exploitation of naive sellers” by the software executive behind the idea to...

A post-Christmas treat this week, as I carry out a Q & A with one of the leading figures in property,...

EweMove - the hybrid agency now part of Martin & Co’s Property Franchise Group - is slashing its up-front franchise fee...

One of the founders of hybrid agency Purplebricks says sellers in the UK may never accept the sale of their property...

OnTheMarket is to advertise across 40 channels this month, in the build up to its second anniversary at the end of January. The...

This is the final Estate Agent Today until Tuesday January 3 2017, so everyone at Angels Media sends all good wishes for...

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

Conveyancers are to be told to publish the charges for their house-moving services in a bid to help consumers and to...

Zoopla and OnTheMarket have given their first reactions to Rightmove's portal juggling extension of its property re-listing deadline from two weeks to...

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...

The Financial Conduct Authority is to investigate mortgage competition, including the introduction of clients to lenders by estate agents.    It’s part of...

The Conveyancing Association has revised its wish-list of reforms to, in its words, “ensure fewer delays, a less costly process, and...

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

Countrywide’s marketing chief says the estate agency group’s controversial hybrid sales model - to be rolled out to a quarter of...

The Royal Institution of Chartered Surveyors is the latest body within the industry to warn its members against portal juggling. Following statements...

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

The ESTAS, the unique customer feedback and awards scheme for estate and letting agents and other sectors of the property industry,...

The award-winning online agency HouseSimple has had one of its advertisements banned by the Advertising Standards Authority. The advert was a poster for...

A debate discussing how online and traditional estate agency would develop in the future, organised by City investment consultancy Jefferies, has...

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

Portal juggling has been defined as one of a number of "emerging threats" aimed at deceiving consumers through the manipulation of...

The Advertising Standards Authority says a Market Harborough firm's leaflet claiming it had 'more sales' than any other agent earlier this...

All estate and letting agents now have a website – but just how effective is yours? Your 'virtual shop window' is now...

One of Britain’s most respected veteran estate agents, Hugh Dunsmore-Hardy, is urging new recruits to the industry to join what he...

A website live chat provider claims research shows that the facility significantly influences activity amongst users of websites on which it...

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

One of the world’s leading property portal and online consultants says Purplebricks, which is now operating in Australia and the UK,...

Conveyancing is the most complained about area of law in England and Wales – accounting, on average, for nearly a quarter...

The Advertising Standards Authority has explained to Estate Agent Today why many of the complaints made against estate and letting agents...

eMoov founder and chief executive Russell Quirk has launched another online petition, this time calling for mandatory licensing of estate agents. The...

Suzy Lamplugh was just 25 years old when she disappeared whilst working as an estate agent in London in 1986. She’d...

Three decades after 25-year-old Suzy Lamplugh disappeared on a house viewing, the charity set up in her name is calling on...

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

The Property Ombudsman scheme (TPO) has announced that it will be issuing updated versions of all its Codes of Practice on...

Zoopla has formally announced the launch of its new 'Invest' channel, which has been designed to provide consumers with the opportunity...

Who are you? Nick Dyoss, Group Business Development Director, SearchFlow, property intelligence specialists You have a high profile within the conveyancing search industry,...

When marketing a property for sale, there are a number of attributes that buyers and sellers today expect ‘as standard’, but...

Barely a week goes by without an announcement relating to the latest player entering the online agency world and when they...

Zoopla Property Group (ZPG) has announced the launch of a new feature on its website which will help estate agents to...

This week, tech startup Habito claims to have launched the world's first artificially intelligent 'digital mortgage adviser'.  The robo-adviser takes into account...

A new website has launched with the aim of providing vendors, landlords, buyers and tenants with an easy way of registering...

The Advertising Standards Authority (ASA) has upheld two of three complaints against claims made in Purplebricks' TV and website advertising.  The watchdog upheld...

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

I can’t remember a time when there were so many changes in the property industry. Forget Brexit and interest rates, the...

Zoopla Property Group is seeking to integrate uSwitch, its price comparison service, with MoveIT, its agents’ platform for ancillary revenue generation. It...

OnTheMarket has announced that it now has more than 6,400 estate and letting agency offices listing on its site - a...

The British Banking Association’s latest mortgage lending figures suggest early signs of fall-out from the surprise vote for the UK to...

Harmony – it’s not always a word that springs to mind when thinking about the world of work. But if you think...

The number of mortgage products available is now over 23,000 - a figure last seen during the heady days just before...

It’s easy to forget, but there was a time when the internet didn’t exist. When the idea behind the world wide...

An estate agency has been fined after a trading standards team accused it of making misleading statements on its website. Warwickshire county...

  The chief marketing officer of Purplebricks, Joby Russell - who in the recent past has described the hybrid as “the UK’s...

Barely a week goes by without news of the latest disastrous AirBnB experience suffered by an unsuspecting landlord.   Whether it’s damage...

The Bank of England says there has been a dip in the housing market activity after the Brexit referendum result -...

Nearly three quarters of people who have sold or bought a property deem it more stressful than having a child or...

One estate agency leader - you’d all recognise his name - described the victory of the Leave camp in the referendum...

It’s official; the estate agency business is tougher than ever. Contrary to perceptions that may exist amongst observers and even clients, the...

The Competition and Markets Authority has reiterated controversial remarks about the government’s proposed privatisation of the Land Registry. Last month it surprised...

A few of our Industry Views pieces this week focus on the upcoming EU referendum. I don’t think I can add...

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...