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KEYWORD "Consumers" - 378 RESULTS
Property Jobs Today - the latest industry movers and shakers

Two weeks to Christmas but no sign of our industry slowing down with more job moves announced in recent days.  Please let...

10 December 2018

From: Breaking News

Zoopla targets agency growth under new ex-Apple marketing boss

The ‘new broom’ owners of Zoopla have revealed that Gary Bramall is to be the firm’s new chief marketing officer charged with...

07 December 2018

From: Breaking News

What do modern renters want from letting agents?

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...

05 December 2018

From: Features

Zoopla scraps non-property ads on listings to boost focus on agents

With portal rivalry hotting up again, Zoopla has announced that with immediate effect it’s removing all non-property related adverts from all...

04 December 2018

From: Breaking News

Property Natter: 5 things you should be doing this Christmas

Every other advert on the TV is featuring Santa Claus, snowmen or reindeer, the tinsel, trees and decorations are out in...

01 December 2018

From: Features

We're not bringing down Rightmove says website seeking investors

A platform that allows individual private sellers and landlords to list their properties alongside those from professional agents says it’s not...

27 November 2018

From: Breaking News

ZPG’s Charlie Bryant talks exclusively to Estate Agent Today

To say legendary ZPG founder and CEO Alex Chesterman left big boots to fill when he stepped back from day-to-day operations...

24 November 2018

From: Features

Agents advised: Don't head off ho-ho-home too early this Christmas

Estate and letting agents are being warned not to slow down too early in the run up to Christmas as it...

21 November 2018

From: Breaking News

Who comes out on top in the battle of the property portals?

Given that online property portals, dominated by a handful of websites, are by far the most popular home search method, it...

17 November 2018

From: Features

Property Natter: could these innovations change the market forever?

How will things be done in the future? There’s no knowing, of course, given the many variables at play, but it’s...

17 November 2018

From: Features

Traditional agents’ commission just 1.1% and some charge even less

Traditional estate agent fees average just 1.1 per cent across the UK according to research from an agency comparison website -...

26 October 2018

From: Breaking News

The dos and don’ts of email marketing

Given that ‘UK buyers are the most digitally active home hunters’, with HSBC’s Beyond the Bricks report stating that 90% of...

24 October 2018

From: Features

PropTech Today: Are consumers abandoned by online and hybrid agents?

Not so long ago, the best estate agents were those who did the best work for their clients and therefore built...

24 October 2018

From: Breaking News

When and why are your customers getting in touch?

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

20 October 2018

From: Features

Property viewings - how to keep up with evolving consumer demands

The culture of impatience and instant gratification has a lot to answer for. It has forced the hand of the property...

17 October 2018

From: Features

Government to make new homes freehold with ground rents capped

The vast majority of new-build houses are to be sold as freehold with ground rents for new leases capped at £10...

14 October 2018

From: Breaking News

Can negative google and Facebook reviews damage brand reputation?

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

13 October 2018

From: Features

Government unveils new body 'to raise agency standards'

The government has unveiled a new body which, it claims, will raise agency standards. There is a long-standing commitment from the government...

12 October 2018

From: Breaking News

OnTheMarket 'not profitable until 2021, but share price could rise 35%'

One of the brokers working with OnTheMarket says the portal will not be profitable until 2021, but predicts that its target...

12 October 2018

From: Breaking News

OnTheMarket figures reveal staff growth and 'New & Exclusive' emphasis

OnTheMarket’s trading figures for the six months to the end of July show, as predicted, losses while the company is building...

11 October 2018

From: Breaking News

Banned advert highlights dangers of sales claims about rental yields

The Advertising Standards Authority has banned an advertisement for a new development in London after complaints over claims about the yields...

10 October 2018

From: Breaking News

Referral fees: agents must be more transparent, government says

A government minister has told the estate agency industry that it must be more transparent over the issue of referral fees. In...

09 October 2018

From: Breaking News

Property fraud: insurance firm offers cover, as police seek help on new case

An insurance company is launching a policy which it says will protect consumers with comprehensive cover in the event of a...

04 October 2018

From: Breaking News

Yet another Ombudsman - this time one covering only new homes

The government, which only recently said there would be one Ombudsman covering the entire housing sector, has announced that there is...

02 October 2018

From: Breaking News

The link between Brexit and the online agent debate

From where I’m standing there’s a lot in common between the debate between online and traditional agents, and the argument over...

29 September 2018

From: Features

Increased Trading Standards budget should focus on CPRs compliance

You will perhaps have seen recently that the Government has decided to boost funding to the regulator, the National Trading Standards...

29 September 2018

From: Features

Some conveyancers to give upfront service and price information

Some conveyancers must publish some price and service information on their websites and in other media from December 6, according to...

28 September 2018

From: Breaking News

Marco Ferrara, Director of Tili

Who are you and what does it say on your business card? Marco Ferrara, Director of Tili What is Tili and what does...

26 September 2018

From: 60 Second Interview

Competition offering house as a prize is blasted as 'misleading'

The perils of property competitions and raffles have once again been demonstrated, this time with the Advertising Standards Authority upholding three...

26 September 2018

From: Breaking News

Is the surge in Equity Release killing the downsizing market?

The rise and rise of Equity Release continues with a more-than-doubling of the number of product options on the market in...

25 September 2018

From: Breaking News

Estate agency banned from taking credit for historic testimonial

A website claim by the London estate agency Moveli has been banned by the Advertising Standards Authority after a complaint from...

12 September 2018

From: Breaking News

Online reviews: huge and growing distrust from the general public

There’s been a huge vote of no-confidence in online reviews, often used for marketing by many online agencies and some traditional...

11 September 2018

From: Breaking News

Ombudsman calls for new build homes to be included in consumer redress

The Property Ombudsman has urged the government to bring the new homes build sector under consumer redress. New builds are not currently...

10 September 2018

From: Breaking News

Leasehold scandal continues - almost all buyers regret their purchase

Almost all buyers of new build houses who purchased a leasehold regret doing so, and the vast majority say they definitely wouldn't...

07 September 2018

From: Breaking News

Out of office - absent conveyancers causing transaction delays

Fresh data from a PropTech firm suggests that 'conveyancer absenteeism' is causing severe delays to property transactions. When You Move reports that...

06 September 2018

From: Breaking News

Agents and suppliers to appeal to CRMs for better PropTech collaboration

An upcoming event will see a panel of well-known agents and suppliers appeal for better collaboration between industry stakeholders, particularly CRM...

06 September 2018

From: Breaking News

TPO announces key changes as membership nears 20,000

The Property Ombudsman scheme (TPO) has announced a series of changes to both its board and internal processes. The organisation has also...

06 September 2018

From: Breaking News

Over 7,000 votes cast for second annual conveyancing ESTAS

Some 175,000 pieces of data relating to service in the conveyancing sector have been provided by 7,000 consumers for the second annual Conveyancer Awards...

06 September 2018

From: Breaking News

OnTheMarket TV ad banned by watchdog over new and exclusive claims

The Advertising Standards Authority (ASA) has upheld one of two complaints made against OnTheMarket's TV and print advertising. The complaints refer to...

05 September 2018

From: Breaking News

'Agent commission fees are second biggest daylight robbery' - Emoov

Hybrid agency Emoov has released research in which it claims consumers rank high street estate agency commission fees as the second...

05 September 2018

From: Breaking News

Approved: rules to make it easier for consumers to choose conveyancers

New rules set out by the Council for Licensed Conveyancers (CLC), which aim to support consumer choice, have been approved by...

03 September 2018

From: Breaking News

It's an early bath for downstairs bathrooms - agents say they wipe off value

A downstairs bathroom could knock up to 6% off the value of a property, according to estate agents.  Having a family bathroom...

03 September 2018

From: Breaking News

Crackdown on agents likely as government doubles funding for regulator

In a surprise weekend announcement the government has almost doubled funding for the National Trading Standards Estate Agency Team - the...

01 September 2018

From: Breaking News

OnTheMarket now has 57% of branches but warns again on charges

OnTheMarket has seen another increase in listings to more than 10,500 offices, but it is repeating a warning that its free...

24 August 2018

From: Breaking News

Speed up ban on abusive leasehold rules, law firm urges government

A specialist property law firm is calling on the government to speed up changes in the law to avoid abusive leasehold...

23 August 2018

From: Breaking News

Training is 'key to improve service levels' says agency boss

The UK division of US-based estate agency Keller Williams says agents need access to internal training if service levels across the...

16 August 2018

From: Breaking News

Desperate agents deliberately overvaluing, claims PropTech company

A PropTech firm has adopted the unusual position of claiming some agencies deliberately over-value properties in a bid to win instructions. Agent...

14 August 2018

From: Breaking News

Property Redress Scheme adds 1,750 members after redress shake-out

The Property Redress Scheme says it’s recruited another 1,750 members following the shake-out last week when one of its rival redress...

13 August 2018

From: Breaking News

Marketing automation can make your business smarter

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

11 August 2018

From: Features

Property Natter: Q&A with Stephen Ludlow, ludlowthompson

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...

11 August 2018

From: Features

Conveyancing body wants fees listed on law firms' websites

The Council for Licensed Conveyancers says it wants legal practice websites to list cost information, including whether they have referral arrangements. The...

02 August 2018

From: Breaking News

How can agents save time on their core marketing activities?

In a world increasingly obsessed with all things digital, it's no surprise that many estate agents are choosing to experiment with...

01 August 2018

From: Sponsored Content

Property Natter: a changing of the guard?

The big story to break this week in the property world was the announcement by the new owner of Humberts that...

28 July 2018

From: Features

Agency branches spend almost £1,000 per month on average on Rightmove

‘Up’ is the key word in Rightmove’s figures for the first half of 2018, released to the City and to shareholders...

27 July 2018

From: Breaking News

Fees row: Spotlight on Ombudsman after court case decision

The couple at the centre of a court case about agents’ fees say the issue could have been resolved earlier had...

27 July 2018

From: Breaking News

I know the secret behind Purplebricks, says industry newcomer

A businessman who’s just entered the estate agency industry says he’s got the secret behind Purplebricks’ success - even though he...

26 July 2018

From: Breaking News

Online chief’s outburst against living in the past High Street agents

The former head of Rightmove’s lettings division has blasted High Street estate agencies for “living in the past, charging exorbitant fees...

23 July 2018

From: Breaking News

Referral fees – why a ban won’t make services cheaper

We are currently engaged in consultations with our members to help to find a practical solution to the concern of the...

21 July 2018

From: Features

Scrap rival redress schemes! Ombudsman Services backs government call

One of three schemes with government backing to offer redress for complaints about estate and letting agents has reignited the debate...

18 July 2018

From: Breaking News

£200 a month to run your own estate agency says company boss

The UK division of Keller Williams, the world's largest estate agency, says it can help entrepreneurial agents to set up their...

17 July 2018

From: Breaking News

Kit Malthouse - We’ve obviously had enough of experts

It may not be a good idea for a journalist to be personal about a politician, so I write about our...

14 July 2018

From: Features

Rebel agent turns fire on ZPG as advertising watchdog ponders sanctions

The Advertising Standards Authority says its compliance team is considering its next steps following the refusal of estate agency PDQ Estates...

12 July 2018

From: Breaking News

Banned! Maverick agent must not repeat claims about Purplebricks

An agent from Cornwall who has waged a long-running campaign against online agencies in general and Purplebricks in particular has been...

11 July 2018

From: Breaking News

No house price rises until 2023 - that's what left-wing think tank wants...

A left-leaning think tank is urging the Bank of England to manipulate the housing market to ensure house prices don’t rise...

11 July 2018

From: Breaking News

Help To Buy and similar schemes curtailed on new leasehold houses

The government says its funding schemes such as Help To Buy will no longer be applied to what it calls “unjustified...

03 July 2018

From: Breaking News

Estate agency as it used to be - EAT looks back at 2008

Estate Agent Today is 10 years old this weekend. We hope you’ll agree that’s a cause for celebration and a great...

29 June 2018

From: Breaking News

Purplebricks pledges to appeal latest ban on advertisement

Another Purplebricks ad has been stamped down on by the Advertising Standards Authority following a complaint by Hunters Property Group - but...

27 June 2018

From: Breaking News

‘Word of mouth is better than reviews when choosing an agent’

A survey shows only 18 per cent of vendors favour reviews over personal recommendations when it comes to choosing an estate...

25 June 2018

From: Breaking News

More gloom and doom: economists say market won't improve this year

The housing market “is clearly currently struggling to gain traction” and any real upturn ”will remain elusive over the coming months”...

20 June 2018

From: Breaking News

Kane so able but England so frustrating! Our guest reviewer’s verdict...

So what did you think of the match? A deserved 2-1 win or a lucky victory snatched from the jaws of...

19 June 2018

From: Breaking News

Marketing: Why boards remain so important for agents

The For Sale board is one of the oldest marketing tools available to agents, but it is still considered one of...

13 June 2018

From: Features

How can agents make money from TV, broadband and utilities?

Letting agents are being advised to think seriously about how they can recoup costs to help compensate for the introduction of...

09 June 2018

From: Features

Three reasons why PropTech has become more than an industry buzzword

Having recently attended FUTURE: PropTech in London, it struck me just how far the integration of property and technology has progressed...

09 June 2018

From: Features

Free-to-list property portal launched for estate agents

A property portal that describes itself as free-to-list has launched today, taking the industry by surprise - however, at least one...

06 June 2018

From: Breaking News

Conveyancers may have to publish prices, services and reviews

As the process of making buying and selling more transparent continues to gather pace, the body that regulates conveyancers says it...

05 June 2018

From: Breaking News

Purplebricks under scrutiny as US watchdog discusses online agencies

The Federal Trade Commission - the US equivalent of the UK’s Competition and Markets Authority - will today discuss how the...

05 June 2018

From: Breaking News

Claims resurface of agents urging buyers to use preferred mortgage brokers

A magazine which earlier this year claimed that two big corporates pressured customers to use their preferred mortgage brokers has now...

04 June 2018

From: Breaking News

Be in charge of your own destiny – what does the future hold?

Any letting agent appreciates the effort, dedication, and sometimes heartache, that comes with running a business yet equally knows that when...

30 May 2018

From: Features

GDPR Weekly: How often should you ask customers to update preferences?

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

29 May 2018

From: Breaking News

Hunters opens Mid Wales office as it continues expanding west

National franchise agency Hunters has announced the opening of its latest branch in the Welsh town of Llandrindod Wells. The agency's third...

24 May 2018

From: Breaking News

Top agent continues media fightback and needs your heroic stories

Respected industry spokesperson Kristjan Byfield is continuing his fightback against the negative coverage of the agency industry in the mainstream press...

23 May 2018

From: Breaking News

Which hybrid agents and PropTech firms made the top 100 startups list?

Two online agents and a number of PropTech companies have been named in startups.co.uk's Startups 100 index. Coming in at number 64...

22 May 2018

From: Breaking News

Here are four ways data can improve your business

How can you use data to benefit and better your business? It’s something you’ll no doubt have asked yourself down the...

21 May 2018

From: Sponsored Content

Ombudsman: fewer complaints about sales but lettings disputes soar

The Property Ombudsman has issued its annual report for 2017 and there’s good news for the estate agency side of the...

17 May 2018

From: Breaking News

Sigh of relief as interest rate rise put off for now

The Bank of England’s Monetary Policy Committee has decided to keep the base rate unchanged at 0.5 per cent this month. The...

10 May 2018

From: Breaking News

Goldman Sachs pours millions into mortgage Tech project

Trussle, which describes itself as the UK’s first online mortgage broker, has won £13.6m in financing from international investors led by...

10 May 2018

From: Breaking News

Fees ban does not mean agents can be devoid of quality

Recent void statistics have had me wondering how agents can juggle client and consumer demands in the face of the impending...

05 May 2018

From: Features

Social media 'may be better than reviews to assess some estate agents'

Emoov founder Russell Quirk says that in some cases social media might give a more accurate picture of an estate agency’s...

04 May 2018

From: Breaking News

Ombudsman: few agent complaints compared to those over new homes

One of the three official redress bodies serving the estate and lettings agency industry has conducted a survey of complaints across...

02 May 2018

From: Breaking News

GDPR Weekly: Passing data to third parties

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

01 May 2018

From: Breaking News

The Property Ombudsman waives joining fee for redress rival’s agents

The battle to become the single ombudsman service after the government rationalises the redress system across housing has taken an unexpected...

24 April 2018

From: Breaking News

War of words goes on between Purplebricks and allAgents

The long running spat between review website allAgents and hybrid agency Purplebricks reignited over the weekend following a Facebook post. A Purplebricks...

23 April 2018

From: Breaking News

Property Natter: agents bucking the high street downturn

Maplin, Toys R Us, Carpetright, Warren Evans – what do they have in common? All are well-known high street chains that...

21 April 2018

From: Features

Big surge in equity release as more older owners choose not to downsize

There has been a big rise in activity in the equity release market based on data from the first quarter of...

19 April 2018

From: Breaking News

Purplebricks tells government to order agents to publish fees

Purplebricks has issued a provocative response to the government’s new measures to promote a more professional and transparent house buying process.  The...

11 April 2018

From: Breaking News

Conveyancers back government reforms of buying and selling processes

The conveyancing industry regulator has thrown its weight behind the government’s proposals to improve the buying and selling process.  Stephen Ward, director of strategy...

10 April 2018

From: Breaking News

More details revealed on range of agency reform proposals

  More details have emerged of the government’s proposals to enhance estate agency regulation, regulate referral fees, offer guides for buyers and...

09 April 2018

From: Breaking News

Reforms to house buying process and agents’ qualifications announced

The government has announced further measures which will, in its words, “professionalise” house buying and the estate agency business. In yet another Sunday...

08 April 2018

From: Breaking News

Purplebricks is changing: Which way will it go?

As always seems to be the case with Purplebricks, the hybrid agency has had a good week...and a bad one. Undeniably impressive...

31 March 2018

From: Features

Agents' PropTech Toolshed: The progression of sales progression

Three weeks has flown by (I missed an early deadline last week - apologies) and I find myself writing the next...

24 March 2018

From: Features

How to get the best out of an instant online valuation tool

One of the most important aspects of running a successful estate or letting agency is being able to generate new business...

21 March 2018

From: Features

Countrywide, Connells accused of pressuring buyers over mortgages

A magazine claims its investigations into the sales tactics of Countrywide and Connells suggest the two agency are “harming consumers, stopping them from...

21 March 2018

From: Breaking News

Ombudsmen get ready to slug it out for dominance

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

17 March 2018

From: Features

PropTech Today: MIPIM Startup Competition - meet the finalists

Greetings from Cannes, where the sun is finally shining over MIPIM. I’m sure many of you are out here, too, and...

14 March 2018

From: Breaking News

Ombudsman seeks public views on problems with agents and wider industry

Ombudsman Services, which recently announced it was quitting its role as one of three approved redress schemes for estate and lettings...

12 March 2018

From: Breaking News

Two more interest rate rises likely this year, top economists predict

The Ernst & Young ITEM Club - a group of economists highly regarded by politicians and some sectors of the property...

12 March 2018

From: Breaking News

Revealed: Purplebricks “stunning growth” explained by top industry analyst

One of the world’s leading property technology analysts has compiled a major report on estate agents’ business models - an exercise...

07 March 2018

From: Breaking News

Industry first as new tool allows agents to amend instant valuations

The provider of an automated valuation system has introduced a new feature to allow agents to amend the valuation if there...

06 March 2018

From: Breaking News

Agents' PropTech Toolshed: Choosing and leveraging your software

Firstly, a huge thanks to everyone who shared and commented on my first blog and for all those that emailed me...

03 March 2018

From: Features

Portals and onliners 'force agents into innovation' says global advisory firm

A mergers and acquisitions specialist says traditional agencies have been pushed into becoming more innovative by the rise of portals and...

02 March 2018

From: Breaking News

It’s time to show off your assets in a crowded market

When it comes to growing your business sustainably, maintaining a brand that is eye-catching and identifiable with your audience is vital...

01 March 2018

From: Sponsored Content

Changing consumer behaviour means agents need to embrace digital

In a show of changing consumer behaviour in the property market, new research has revealed that digital-savvy movers are favouring specialist...

26 February 2018

From: Sponsored Content

New industry body aims to simplify and modernise buying and selling

Representatives from estate and lettings agencies as well as professional organisations have formed The Home Buying And Selling Group with a...

26 February 2018

From: Breaking News

Property Natter – a property invasion on our tellies

The death of traditional TV – where viewers sit down together to watch shows at defined times – has been much...

24 February 2018

From: Features

The ValPal Network launches products to make membership 'cost-positive'

A network of agents representing over 800 brands with over 4,000 branches has announced the launch of a host of new...

21 February 2018

From: Breaking News

Digital-savvy movers favouring specialist conveyancers over local solicitors

Home movers are opting to use specialist conveyancers over local solicitors, according to new research. Conveyancing software firm InfoTrack says 43% of...

21 February 2018

From: Breaking News

Government launches surprise consultation on property redress

The government has launched a surprise consultation on the creation of a new redress system for customers of agents and others...

18 February 2018

From: Breaking News

Agents' PropTech Toolshed: Who am I and recruiting PropTech

PropTech has been the industry soundbite for the last couple of years. For many of my fellow agents, I think it’s one...

17 February 2018

From: Features

ZPG claims record January traffic across digital platforms

ZPG has revealed that it had 58m visits to its property websites, Zoopla and Primelocation, last month. This is 10 per cent up...

12 February 2018

From: Breaking News

All eyes on Agents' Mutual as it floats on London stock market

All eyes are on Agents’ Mutual’s first day of trading on the London stock exchange - just over five years after...

09 February 2018

From: Breaking News

Why agents should look to online auctions in a challenging market

Between October and December 2017, some £822 million worth of UK residential property was sold at auction, according to the Essential...

07 February 2018

From: Features

Shock as Ombudsman stops handling agency complaints - for now

One of the three government-approved redress schemes for estate and letting agents says it’s quitting the sector this year - but...

06 February 2018

From: Breaking News

2018 to be challenging for housing market says forecasting group

This year is going to be “challenging” for the housing market according to the influential Ernst & Young ITEM Club, a...

06 February 2018

From: Breaking News

Is print advertising for estate agents dead and buried?

The printing industry is in the midst of a decline as digital products and services displace printed materials, which is why...

03 February 2018

From: Features

Increase in agents using GPS to protect against assaults and accidents

Data from a firm specialising in lone-worker protection suggests that there has been a 27 per cent increase in the number...

02 February 2018

From: Breaking News

New 'quick buy' firm pledges guaranteed offer to sellers within 24 hours

A new ‘quick buy’ property company claims it will make an offer on any home within 24 hours of the vendor...

01 February 2018

From: Breaking News

 Is the Land Registry about to drag property purchasing into the 21st century?

If you were under any misconceptions about how pivotal a role HM Land Registry is going to play in the future...

27 January 2018

From: Features

Agents' Mutual releases more details of stock exchange float proposal

Agents’ Mutual has released more details of its float on the stock market, which begins on February 9 with a placing priced...

26 January 2018

From: Breaking News

Purplebricks won't succeed in the Big Apple, says UK arm of US agency

A senior figure at the UK arm of American agency Keller Williams has suggested that Purplebricks won’t succeed in the New...

26 January 2018

From: Breaking News

How can local agents take a share of the multi-billion pound UK property auction market?

Here’s how the LetsBid Property team is helping them do it. A new property platform called LetsBid has launched in the...

24 January 2018

From: Sponsored Content

AllAgents names Purplebricks as 'worst rated agency for 2017'

The war between AllAgents review website and Purplebricks has continued with the site naming the hybrid agency the “worst rated one...

17 January 2018

From: Breaking News

Agents accused of pressuring sellers and buyers into additional services

Estate agents are making buyers and sellers feel pressured into paying for additional services so as not to miss out on...

10 January 2018

From: Breaking News

Reveal referral fees early but don't ban them says conveyancing body

The body that regulates conveyancers says controversial referral fees should be disclosed earlier in the house buying process - but they...

10 January 2018

From: Breaking News

PropTech Today: 14 industry leaders give their  2018 predictions

Well, I don’t know about you but after the holidays I've got an imprint just below my navel where my belt...

03 January 2018

From: Breaking News

Conveyancers want estate agents licensed and sellers to compile log books

A conveyancers’ trade body has told the government that it wants the house buying process to be modernised by having estate...

18 December 2017

From: Breaking News

PropTech consolidation starts as two high-profile firms form partnership

PropTech start up OneDome, which supplies online booking and mapping tools, has teamed up with live chat service provider Yomdel in...

13 December 2017

From: Breaking News

'Half of home movers feel lack of control' says conveyancing sector firm

A company supplying the conveyancing industry claims that new research reveals 55 per cent of home-movers are frustrated by a lack...

08 December 2017

From: Breaking News

Purplebricks - now it links up with second customer review service

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

01 December 2017

From: Breaking News

Government to consult on a single Ombudsman across all housing issues

The government says it is going to look at “bold options” to improve consumer redress across all aspects of housing -...

30 November 2017

From: Breaking News

Investment analyst's pessimism over OnTheMarket customer base

Global investment bank RBC Capital Markets says OnTheMarket has the potential to undermine the pricing power of Rightmove and ZPG -...

22 November 2017

From: Breaking News

Property experts reveal their Autumn Budget wishlist

The housing industry has set out a list of demands in advance of the government’s hotly anticipated Autumn Budget on Wednesday.  Despite...

18 November 2017

From: Features

Should agents pay for an increased Trading Standards budget?

A large part of the DCLG’s Call for Evidence on the home buying and selling process focuses on the role of...

18 November 2017

From: Features

Conveyancers want government hand-out to modernise house buying

A conveyancing body says it wants the government to allocate “a small fund” in next week’s Budget to promote research into...

16 November 2017

From: Breaking News

Ex-Ladbrokes boss puts a bet on Agents' Mutual and OnTheMarket

Chris Bell, a former chief executive of bookies’ organisation Ladbrokes, has been named as the non-executive chairman of Agents’ Mutual as...

03 November 2017

From: Breaking News

Base Rate UP - how will it affect the housing market?

The Bank of England has raised the base rate from 0.25 per cent to 0.5 per cent. The Bank’s monetary policy committee was...

02 November 2017

From: Breaking News

Video and marketing bid to promote No Sale, No Fee agency model

The Guild of Property Professionals is launching a marketing campaign to promote the benefits of the No Sale, No Fee estate...

02 November 2017

From: Breaking News

Jostling for position: battle of the property portals continues

The fact is that most house hunters simply do not have the time, let alone the inclination, to trawl around properties...

28 October 2017

From: Features

Buoyant mortgage lending fuels talk of interest rate rise next week

New figures from UK Finance, the umbrella body for finance houses, show gross mortgage lending in September rose to £21.4 billion...

26 October 2017

From: Breaking News

Purplebricks: agency wins advert dispute over Local Property Experts

Complaints about a Purplebricks claim concerning its Local Property Experts have been rejected by the Advertising Standards Authority. Complaints came from PDQ...

25 October 2017

From: Breaking News

Will Purplebricks ruling end agents’ purple mist?

So at last someone has woken up to the fact that Purplebricks needs to be clearer about how it charges for...

21 October 2017

From: Features

Purplebricks says it's more transparent than almost any other agency

Purplebricks has told Estate Agent Today it is more open about its business than almost any other agency and stridently rejects criticism about...

19 October 2017

From: Breaking News

Purplebricks TV ads declared 'misleading' after complaint over fees

The Advertising Standards Authority has ruled that two TV advertisements for Purplebricks cannot be shown again in their current form because...

18 October 2017

From: Breaking News

Property Natter: reputation, renewables and an online revolution

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...

14 October 2017

From: Features

Remind your clients: UK agency fees are competitive

There’s much said in the mainstream press about estate agency fees and how costly they can be for consumers. But one point...

11 October 2017

From: Sponsored Content

PropTech Today: Remember who you are dealing with

If an industry, which is going through a major change is going to truly implement change at every level, it must...

11 October 2017

From: Breaking News

UK agency commission amongst lowest in world, new survey shows

UK estate agency commission levels are amongst the lowest in the world according to a league table compiled by an international...

03 October 2017

From: Breaking News

Property Natter: Why Uber’s troubles are reflected in estate agency

As those of us in the industry know, there is a fine balance to strike between disruptive technology – and the...

30 September 2017

From: Features

Market confidence still not recovered from election, say building societies

Confidence in buying property remains negative according to the quarterly sentiment measure undertaken by the Building Societies Association. Over a quarter of...

28 September 2017

From: Breaking News

Dodgy, Unscrupulous - One estate agent's take on parts of the industry

A campaigning estate agency has taken the distinctly unusual route of exposing what it calls the ‘Top Ten Dirty Tricks’ which...

25 September 2017

From: Breaking News

Facebook gives another signal that it may soon carry property listings

It looks likely that Facebook will soon be able to list homes for sale in the US, in the style of...

21 September 2017

From: Breaking News

Automated valuation system expands with new lead conversion tools

The ValPal Network is launching a new tool for its 4,100 agent users - an area barometer which reflects the buoyancy of...

21 September 2017

From: Breaking News

Agents unfairly blamed for failings of 'antiquated conveyancing system'

The founder of a new online sales assistance service says agents are often unfairly blamed by the public for failings in...

19 September 2017

From: Breaking News

Former portal strategist says: Investing in OnTheMarket is a horrible idea

One of the world’s leading property technology experts, who at one time was head of strategy at a property portal, says investing...

14 September 2017

From: Breaking News

Estate Agent Today Panel: what next for agents and OnTheMarket?

Let’s be honest - few people saw this coming. The 89 to 11 per cent majority amongst Agents’ Mutual members for...

08 September 2017

From: Breaking News

ZPG's latest £80m acquisition - it's the Money comparison website

ZPG - which already owns and operates Zoopla, PrimeLocation, Hometrack and the price comparison website uSwitch - has acquired the financial...

08 September 2017

From: Breaking News

Brexit is not a consideration for majority of home movers

New research has revealed that Britain's impending exit from the European Union is not a consideration for 71% of consumers. A study...

07 September 2017

From: Breaking News

TPO integrates live chat to handle online consumer complaints

The Property Ombudsman Scheme (TPO) has partnered with Yomdel to provide a 24/7 live chat service.  Consumers can now seek 'independent dispute...

04 September 2017

From: Breaking News

PropTech Today: Why consolidation and collaboration are badly needed

“When an industry is new, still finding its feet, finding its purpose, the tendency is for those few people within it...

30 August 2017

From: Breaking News

Be wary of online agents' claims, consumer group tells public

Consumer group Which? says the public should be wary of claims made by online estate agents. This follows a series of complaints about...

29 August 2017

From: Breaking News

Ombudsman warns that expelled agency may be trading illegally

The Property Ombudsman has expelled a London lettings and estate agency for a year and is warning that the firm may...

23 August 2017

From: Breaking News

When you add up the costs, it can be miles cheaper to lease a car

Not so long ago, new UK car sales were racing ahead, fuelled by confidence in the economic recovery, but car production...

19 August 2017

From: Features

Nil deposit schemes – a new era for the rental market?

Research from the Centre for Economics and Business Research has shown that the cost of the average rental deposit is expected...

19 August 2017

From: Features

PropTech Today: Trust - the fundamental flaw at the heart of tech-driven business

Even if you didn’t watch it, you’ve almost certainly heard about it by now.  The recent BBC Watchdog exposé of Purplebricks has...

09 August 2017

From: Breaking News

Portal Wars - OnTheMarket to demutualise and float on stock market

Agents’ Mutual has confirmed that it proposes to form a new company, OnTheMarket plc, to list on the AIM market of...

04 August 2017

From: Breaking News

Brexit pushing up prices of materials, warns builders' chief

A third of small building firms say that soaring material prices are squeezing their margins and almost a quarter have had...

04 August 2017

From: Breaking News

Purplebricks told to slow growth and get its house in order by City analyst

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

03 August 2017

From: Breaking News

Rightmove listing changed after complaint over 'Help To Buy' price

A housebuilder has changed the price listed on Rightmove to the full marketing price after an intervention by the Advertising Standards...

02 August 2017

From: Breaking News

Industry backs leasehold reform as government releases more details

There has been general support from the industry for the government’s apparent intention to ban new homes in England being sold...

26 July 2017

From: Breaking News

Ombudsman issues 'year-long warning' after complaint about agency

The Property Ombudsman has issued a year-long formal warning to consumers about an estate agency which failed to provide information concerning...

24 July 2017

From: Breaking News

New warning to agents that data law change could prove costly

For the second time in two weeks, experts are warning that new data protection laws could seriously disrupt the agency industry...

18 July 2017

From: Breaking News

Isn’t it time that property remembered what is important?

For those of us working within the property sector, we’re in the very midst of what, for generations, has been one...

14 July 2017

From: Features

£3m boost for start-up helping traditional agents challenge onliners

PropTech start-up OneDome - which describes its products as allowing traditional estate agents to challenge Purplebricks and other online rivals -...

13 July 2017

From: Breaking News

How independent agents use SEO to take on national brands

How many property professionals are truly happy with their revenue? High levels of competition from new market entrants is a significant...

08 July 2017

From: Features

Reviews - Agency complaint about Purplebricks upheld by watchdog

The Advertising Standards Authority has upheld a complaint over a Purplebricks website statement featuring testimonials from clients; the complaint was made...

05 July 2017

From: Breaking News

ZPG chief pledges to 'never go around an agent' for consumers

The managing director of ZPG Property Services says his firm will never ‘go around’ an agent in order to directly work...

04 July 2017

From: Breaking News

Rightmove: might it become an estate agency with sellers listing directly?

Another senior industry analyst says the time is fast approaching for Rightmove to either shift its focus to take account of...

03 July 2017

From: Breaking News

Property Natter: Q & A with Mark Goddard, MD of ZPG Property Services

Mark Goddard was the founder and CEO of The Property Software Group (PSG), a property software solutions firm established in 2007,...

01 July 2017

From: Features

Purplebricks: nothing divides estate agency more than this

Few things provoke argument within the industry more than the online v traditional agency debate - and within that debate, nothing...

30 June 2017

From: Breaking News

Queen’s speech: Property industry reacts to proposed tenant fee ban

The Queen’s speech to the British parliament this week was a scaled-back affair, which was unsurprising given the Grenfell Tower fire,...

23 June 2017

From: Features

Big rise in complaints and compensation says The Property Ombudsman

The Property Ombudsman’s annual report reveals a significant increase in the number of formal complaints resolved by the scheme and a...

22 June 2017

From: Breaking News

Consumer group criticises estate agency industry awards

A consumer group says it is giving what it calls “the top 1,000 estate agents in England and Wales” badges to...

22 June 2017

From: Breaking News

Conveyancers set out their ideas for leasehold reform

A cluster of conveyancing and legal experts, known as the Legal Sector Group, has published a raft of proposals on leasehold...

21 June 2017

From: Breaking News

Chain management tool helping agents to deal with onliners

An estate agent claims that chain management tool View My Chain has helped his firm to deal with chains involving online...

19 June 2017

From: Breaking News

Using local numbers to market your agency in other areas

A telephone number is more than just a number. To consumers, it gives useful information about the company it belongs to....

12 June 2017

From: Sponsored Content

Redress schemes working together to drive out 'poor practice'

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

07 June 2017

From: Breaking News

The ESTAS – the UK’s best letting agents have their say

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

27 May 2017

From: Features

Property Natter – awards success, purple and the future of agency

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...

27 May 2017

From: Features

ZPG reports big surge in agents and listings over past six months

ZPG has published its half-year figures this morning showing a six per cent rise in the number of agents and a...

24 May 2017

From: Breaking News

Rightmove might lose business to Purplebricks, suggests consultancy

Two of the most influential figures behind the PropTech sector have run a microscope over Rightmove’s business model and technology -...

22 May 2017

From: Breaking News

Tories backtrack on HIPs but still want massive house sales reform

The Conservative Party says it wants greater competition and more digitisation to cut the costs and reduce the amount of time...

22 May 2017

From: Breaking News

Tories insist HIPs are not on their way back after all

The Conservatives now say they are not resuscitating Home Information Packs, despite a suggestion by a prominent former minister that they "had...

19 May 2017

From: Breaking News

Tories propose house buying reforms in election manifesto

The Conservatives have this morning announced a reform of the house buying process in the party’s manifesto for the June 8...

18 May 2017

From: Breaking News

Can TWPN really help promote your business on a global scale?

Given that around 95% of property searches now start online, it is more important than ever that an agent has an...

12 May 2017

From: Features

Fresh website for the Guild of Property Professionals

The Guild of Property Professionals, which has over 800 agent members across the country, has this week launched a new website.  The...

12 May 2017

From: Breaking News

Online reviews - They’re here to stay

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...

29 April 2017

From: Features

PropTech Today: Generation Z are coming - agents, are you ready?

I was recently contributing to whitepaper by a major bank about the future of the property industry and, as I was...

27 April 2017

From: Breaking News

Guild chief says aggressive online agency marketing lacks integrity

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...

26 April 2017

From: Breaking News

PropTech group gets barrister's opinion over online agents' duties

As debate continues over the merits of upfront fees against post-sale commission for agents and consumers, the fledgling UK ProperTech Association...

25 April 2017

From: Breaking News

Mortgage market review

In recent years the mortgage industry has gone through some testing times. Recession and regulation have led to more stringent lending...

08 April 2017

From: Features

Property Natter: Q & A with David Cox, ARLA Propertymark

In this Natter we have an exclusive interview with David Cox, CEO of ARLA Propertymark and one of the best-known figures...

08 April 2017

From: Features

Purplebricks called cynical, disingenuous by agents' trade body

The bitter war of words against Purplebricks waged by the fledgling Charter for Independent Estate and Letting Agents reached a new...

07 April 2017

From: Breaking News

James Dearsley: Carrying PropTech forward with visual stimulation

This week, it would be very easy for me to focus on the startling figures that easyProperty logged with Companies House...

05 April 2017

From: Breaking News

Property Natter: How to improve your agency - a view from the inside

For my latest Property Natter I have sought the opinions of two well-known property consultants - Michael Day, managing director of...

01 April 2017

From: Features

Zoopla claims brand dominance over Rightmove is growing

New research conducted for ZPG claims that Zoopla’s ‘national spontaneous brand awareness’ is at an all-time high - with the gap...

22 March 2017

From: Breaking News

4 Reasons Why Virtual Furnishing Really Is The Future

It seems prop-tech is exploding at a scary rate, and the latest brands are all trying to grab our attention by...

17 March 2017

From: Sponsored Content

Agents must not ignore bad online reviews, urges social media guru

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...

14 March 2017

From: Breaking News

How to find high quality local market intelligence - fast

The Office for Budget Responsibility, which released its latest economic forecasts on Wednesday, has adjusted its prediction for UK house prices…again.  It...

11 March 2017

From: Features

Trade body explains Purplebricks complaint as war of words continues

Fledgling trade body The Charter for Independent Estate and Letting Agents (CIELA) has described Purplebricks as the 'biggest enemy currently facing...

07 March 2017

From: Breaking News

Conveyancers publish consumer guide to lease administration fees

The Conveyancing Association (CA) has this week published a consumer guide on leasehold property.  The document, released yesterday, has a specific focus...

07 March 2017

From: Breaking News

Over 60% of UK consumers think that Estate Agents’ Photos Are Very Poor To Average

Over 60% of UK consumers think that Estate Agents’ Photos Are Very Poor To Average A recent survey* by dedicated property photo...

02 March 2017

From: Sponsored Content

Purplebricks: Independent agents release text of complaint letter

The fledgling Charter for Independent Estate and Letting Agents has released to the media the text of a complaint letter it...

02 March 2017

From: Breaking News

Independent agents' group turns its attention to Trustpilot

The fledgling group of independent agents which has already launched attacks on online agency operators in general and Purplebricks in particular...

01 March 2017

From: Breaking News

Agency told not to repeat ad claim about seven-day viewings

Estate agency Butters John Bee has been told by the Advertising Standards Authority not to re-run an ad because of an...

01 March 2017

From: Breaking News

Watchdog orders online agency not to re-run TV advert

Online agency HouseSimple has been told that by the Advertising Standards Authority that its TV advertisement including the claim ‘sell your...

22 February 2017

From: Breaking News

Portal's 'win a house' competition ad banned by watchdog

A competition organised by Real Hot Property - which says it “aims to be Europe’s largest property portal” - has been...

22 February 2017

From: Breaking News

Money Laundering: HMRC to work closely with Trading Standards

HMRC and the National Trading Standards Estate Agency Team have agreed new procedures to “enhance and ease the current flow of...

20 February 2017

From: Breaking News

Housing minister tells agents: 'no quick fix' for homes shortage

Housing minister Gavin Barwell has told the NAEA conference that there is no quick fix for the country’s housing shortage -...

10 February 2017

From: Breaking News

Propertymark: new consumer branding for NAEA and ARLA

The National Association of Estate Agents is rebranding to Propertymark NAEA and the Association of Residential Letting Agents is to be...

10 February 2017

From: Breaking News

Guarantee blue skies! Bad weather doesn’t mean bad photos when you use Doctor Photo

Annoying isn’t it. You take on a stunning property, agree a compelling asking price and your Vendor is desperate to get the...

02 February 2017

From: Sponsored Content

Property Technology group launches with trade missions and awards

Some of the industry’s leading technical experts are this morning launching a new group, the UK PropTech Association, which has already...

01 February 2017

From: Breaking News

eMoov amends website wording after ASA complaint

The Advertising Standards Authority (ASA) has informally resolved a complaint made against online estate agency eMoov.  The complaint challenged whether two statements...

25 January 2017

From: Breaking News

Online agents accused of being 'callous exploiters' by founder of new group

Online estate agents have been accused to “the callous exploitation of naive sellers” by the software executive behind the idea to...

18 January 2017

From: Breaking News

Property Natter: Q & A with Countrywide’s Sam Tyrer

A post-Christmas treat this week, as I carry out a Q & A with one of the leading figures in property,...

14 January 2017

From: Features

EweMove's cut-price franchise offer to lure traditional agents

EweMove - the hybrid agency now part of Martin & Co’s Property Franchise Group - is slashing its up-front franchise fee...

09 January 2017

From: Breaking News

Purplebricks: 'people may never accept technology-only sales'

One of the founders of hybrid agency Purplebricks says sellers in the UK may never accept the sale of their property...

09 January 2017

From: Breaking News

OnTheMarket to advertise on 40 channels in run-up to anniversary

OnTheMarket is to advertise across 40 channels this month, in the build up to its second anniversary at the end of January. The...

06 January 2017

From: Breaking News

Happy New Year from Estate Agent Today - this is what's in store...

This is the final Estate Agent Today until Tuesday January 3 2017, so everyone at Angels Media sends all good wishes for...

30 December 2016

From: Breaking News

Human interaction with tech is a winning combination

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

17 December 2016

From: Features

CMA to make conveyancers publish home-moving charges online

Conveyancers are to be told to publish the charges for their house-moving services in a bid to help consumers and to...

16 December 2016

From: Breaking News

Zoopla and OTM give their response to Rightmove portal juggling change

Zoopla and OnTheMarket have given their first reactions to Rightmove's portal juggling extension of its property re-listing deadline from two weeks to...

14 December 2016

From: Breaking News

Newly-launched PropTech company joins ESTAS sponsor roll-call

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...

14 December 2016

From: Breaking News

Official review starts into agents introducing clients to mortgage lenders

The Financial Conduct Authority is to investigate mortgage competition, including the introduction of clients to lenders by estate agents.    It’s part of...

13 December 2016

From: Breaking News

Conveyancers repeat call for HIPs-style pack to speed house moving

The Conveyancing Association has revised its wish-list of reforms to, in its words, “ensure fewer delays, a less costly process, and...

07 December 2016

From: Breaking News

How to spot fake estate agent reviews

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

03 December 2016

From: Features

Countrywide hybrid agency idea came from market research, says chief

Countrywide’s marketing chief says the estate agency group’s controversial hybrid sales model - to be rolled out to a quarter of...

23 November 2016

From: Breaking News

RICS is latest body to warn agents on dangers of portal juggling

The Royal Institution of Chartered Surveyors is the latest body within the industry to warn its members against portal juggling. Following statements...

15 November 2016

From: Breaking News

Why are you so understaffed on a Tuesday?

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

12 November 2016

From: Features

First consumer advert launched to promote ESTAS to the public

The ESTAS, the unique customer feedback and awards scheme for estate and letting agents and other sectors of the property industry,...

10 November 2016

From: Breaking News

Banned - award-winning online agency's fees comparison advert

The award-winning online agency HouseSimple has had one of its advertisements banned by the Advertising Standards Authority. The advert was a poster for...

09 November 2016

From: Breaking News

Online v High Street: enemies no more, possibly converging...

A debate discussing how online and traditional estate agency would develop in the future, organised by City investment consultancy Jefferies, has...

09 November 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

Trading Standards says portal juggling 'deceives and harms consumers'

Portal juggling has been defined as one of a number of "emerging threats" aimed at deceiving consumers through the manipulation of...

03 November 2016

From: Breaking News

Ad watchdog says agency's 'More Sales Agreed' claim was misleading

The Advertising Standards Authority says a Market Harborough firm's leaflet claiming it had 'more sales' than any other agent earlier this...

02 November 2016

From: Breaking News

Four things all good estate agent websites need in 2016

All estate and letting agents now have a website – but just how effective is yours? Your 'virtual shop window' is now...

31 October 2016

From: Sponsored Content

Veteran agent urges new recruits to join 'general practice' agencies

One of Britain’s most respected veteran estate agents, Hugh Dunsmore-Hardy, is urging new recruits to the industry to join what he...

27 October 2016

From: Breaking News

PropTech: Live chat drives business on agency websites - claim

A website live chat provider claims research shows that the facility significantly influences activity amongst users of websites on which it...

25 October 2016

From: Breaking News

How can agents manage negative feedback left on review sites?

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

22 October 2016

From: Features

Local Property Experts 'make Purplebricks a real disruptor'

One of the world’s leading property portal and online consultants says Purplebricks, which is now operating in Australia and the UK,...

18 October 2016

From: Breaking News

First-time buyers – how agents can help them through the legal process

Conveyancing is the most complained about area of law in England and Wales – accounting, on average, for nearly a quarter...

14 October 2016

From: Features

Watchdog explains why agency complaints 'informally resolved'

The Advertising Standards Authority has explained to Estate Agent Today why many of the complaints made against estate and letting agents...

13 October 2016

From: Breaking News

eMoov's petition wants agency licensing because standards are poor

eMoov founder and chief executive Russell Quirk has launched another online petition, this time calling for mandatory licensing of estate agents. The...

10 October 2016

From: Breaking News

30 years after her disappearance, we still have to learn from Suzy’s story

Suzy Lamplugh was just 25 years old when she disappeared whilst working as an estate agent in London in 1986. She’d...

07 October 2016

From: Features

Stay safe: Suzy Lamplugh Trust urges agents to sign up to new code

Three decades after 25-year-old Suzy Lamplugh disappeared on a house viewing, the charity set up in her name is calling on...

05 October 2016

From: Breaking News

The Property Ombudsman tells estate agents: 'raise your standards'

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

Ombudsman revises Codes of Practice to address portal juggling

The Property Ombudsman scheme (TPO) has announced that it will be issuing updated versions of all its Codes of Practice on...

27 September 2016

From: Breaking News

Zoopla launches dedicated investment channel

Zoopla has formally announced the launch of its new 'Invest' channel, which has been designed to provide consumers with the opportunity...

27 September 2016

From: Breaking News

Nick Dyoss, Group Business Development Director, SearchFlow

Who are you? Nick Dyoss, Group Business Development Director, SearchFlow, property intelligence specialists You have a high profile within the conveyancing search industry,...

26 September 2016

From: 60 Second Interview

The power of floor plans

When marketing a property for sale, there are a number of attributes that buyers and sellers today expect ‘as standard’, but...

23 September 2016

From: Features

Is a fear of online agents justified?

Barely a week goes by without an announcement relating to the latest player entering the online agency world and when they...

23 September 2016

From: Features

Agents to identify 'transaction-ready' buyers with new Zoopla feature

Zoopla Property Group (ZPG) has announced the launch of a new feature on its website which will help estate agents to...

20 September 2016

From: Breaking News

Is AI the future of mortgage advice?

This week, tech startup Habito claims to have launched the world's first artificially intelligent 'digital mortgage adviser'.  The robo-adviser takes into account...

16 September 2016

From: Breaking News

New website for clients to register details with local agents

A new website has launched with the aim of providing vendors, landlords, buyers and tenants with an easy way of registering...

15 September 2016

From: Breaking News

ASA upholds two of three complaints made against Purplebricks

The Advertising Standards Authority (ASA) has upheld two of three complaints against claims made in Purplebricks' TV and website advertising.  The watchdog upheld...

14 September 2016

From: Breaking News

How can Agents survive in an increasingly competitive market?

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

13 September 2016

From: Sponsored Content

Will your agency be ‘archived’ by consumers who choose hybrid?

I can’t remember a time when there were so many changes in the property industry. Forget Brexit and interest rates, the...

09 September 2016

From: Features

Zoopla tries to move uSwitch centre stage by link with MoveIT

Zoopla Property Group is seeking to integrate uSwitch, its price comparison service, with MoveIT, its agents’ platform for ancillary revenue generation. It...

09 September 2016

From: Breaking News

OnTheMarket reveals latest total of estate and letting agencies listing

OnTheMarket has announced that it now has more than 6,400 estate and letting agency offices listing on its site - a...

31 August 2016

From: Breaking News

Bank mortgage lending drop suggests possible house price dip soon

The British Banking Association’s latest mortgage lending figures suggest early signs of fall-out from the surprise vote for the UK to...

25 August 2016

From: Breaking News

Is your property software in perfect harmony?

Harmony – it’s not always a word that springs to mind when thinking about the world of work. But if you think...

24 August 2016

From: Sponsored Content

Buyers now have over 23,000 mortgage products to choose from

The number of mortgage products available is now over 23,000 - a figure last seen during the heady days just before...

22 August 2016

From: Breaking News

Property Natter: online agents – where are they now?

It’s easy to forget, but there was a time when the internet didn’t exist. When the idea behind the world wide...

19 August 2016

From: Features

Estate agency fined after 'misleading' statements on its website

An estate agency has been fined after a trading standards team accused it of making misleading statements on its website. Warwickshire county...

17 August 2016

From: Breaking News

Purplebricks marketing chief off-loads almost 250,000 shares in agency

  The chief marketing officer of Purplebricks, Joby Russell - who in the recent past has described the hybrid as “the UK’s...

26 July 2016

From: Breaking News

What can the lettings industry learn from AirBnB, Vrumi and JustPark?

Barely a week goes by without news of the latest disastrous AirBnB experience suffered by an unsuspecting landlord.   Whether it’s damage...

22 July 2016

From: Features

Bank of England says housing transactions 'resilient' despite Brexit

The Bank of England says there has been a dip in the housing market activity after the Brexit referendum result -...

21 July 2016

From: Breaking News

Call for evidence: why technology needs to underpin house buying

Nearly three quarters of people who have sold or bought a property deem it more stressful than having a child or...

15 July 2016

From: Features

The only certainty is uncertainty. So what next for the industry?

One estate agency leader - you’d all recognise his name - described the victory of the Leave camp in the referendum...

24 June 2016

From: Features

Unpicking the new world of estate agency

It’s official; the estate agency business is tougher than ever. Contrary to perceptions that may exist amongst observers and even clients, the...

24 June 2016

From: Features

CMA repeats concern over 'monopoly' privatised Land Registry

The Competition and Markets Authority has reiterated controversial remarks about the government’s proposed privatisation of the Land Registry. Last month it surprised...

24 June 2016

From: Breaking News

Property Natter – Big Data and a different kind of mortgage

A few of our Industry Views pieces this week focus on the upcoming EU referendum. I don’t think I can add...

17 June 2016

From: Features

The current state of play in the property portal market

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...

17 June 2016

From: Features

Consumer group says hybrid estate agency is the future

The influential consumer property body HomeOwners Alliance says Purplebricks-style hybrid estate agencies may be “the future”. In a blog on the HOA website,...

14 June 2016

From: Breaking News

eMoov ad banned by watchdog after complaint about three of its claims

The Advertising Standards Authority has banned an ad by online agency emoov after a complaint disputing the duration of a fee...

08 June 2016

From: Breaking News

How UK estate agents are embracing Multi Listing Services

It's great to hear how new proptech is being embraced by a number of front line agents in order to network...

07 June 2016

From: Sponsored Content

Bridging the gap

While buy-to-let lenders brace themselves for further interventions as part of proposals currently being drawn up by the Prudential Regulation Authority...

01 June 2016

From: Features

Property Natter:  a conference bonanza!

It’s nearly June – June! – already. Seriously, where has this year gone? This means summer is nearly upon us, with a...

27 May 2016

From: Features

Vast majority of consumers prefer a 'personal agent'

Some 82% of consumers say they would prefer to work with a 'personal agent' who can manage the whole process of...

25 May 2016

From: Breaking News

CMA challenges government over Land Registry privatisation

The Competition and Markets Authority (CMA) has challenged the government over its renewed attempt to privatise the Land Registry. Last week's Queen's...

24 May 2016

From: Breaking News

Advertising watchdog intervenes over OnTheMarket stock and share claims

OnTheMarket has changed the claims it makes to prospective clients about its stock levels and market share compared to Zoopla, following...

18 May 2016

From: Breaking News

FCA wants much more consumer choice in the mortgage market

The Financial Conduct Authority is to encourage lenders to give would-be buyers more choice in the mortgages available. In the Responsible Lending...

17 May 2016

From: Breaking News

OnTheMarket has helped online agencies thrive, says Russell Quirk

Russell Quirk - whose online agency eMoov is banned from OnTheMarket - says the new portal has indirectly helped onliners rather...

17 May 2016

From: Breaking News

Over 40 agencies agree to fund joint litigation against Agents' Mutual

Over 40 separate estate agencies have agreed to join forces to fund litigation against Agents’ Mutual, parent company of OnTheMarket. The firms represent...

13 May 2016

From: Breaking News

Zoopla claims it has overtaken Rightmove for brand awareness

Zoopla says its latest research shows it has now achieved a record level of national brand awareness and leads UK property...

12 May 2016

From: Breaking News

All change? Industry to be asked how to shake-up house buying

The government is staying tight-lipped about it for the moment but there may be a major shake-up in house buying on...

11 May 2016

From: Breaking News

Britain’s best letting agents

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

10 May 2016

From: Features

OnTheMarket's agent tally hits 7,000 including letters of intent

OnTheMarket says it now has the support of over 7,000 estate and letting agency offices. This includes those formally contracted now and...

09 May 2016

From: Breaking News

Do your staff reflect the standard of your service?

As property ‘experts’, sector know-how and experience sits centrally to everything we do, right? Of course, but it’s certainly not the only...

29 April 2016

From: Features

Agency quits OnTheMarket following CMA's collusion warning

A London agent says he has quit OnTheMarket and Agents’ Mutual as a result of the intervention of the Competitions and Markets...

26 April 2016

From: Breaking News

Portal juggling: analyst claims possible inflated prices and 'false impressions'

Research by data company Propcision claims that portal juggling - the listing and re-listing of the same properties - risks inflating...

25 April 2016

From: Breaking News

Rival agency-software firm says jury's out over Zoopla's PSG acquisition

Agency software company Dezrez says the jury is out on whether Zoopla’s acquisition of the Property Software Group will be considered...

21 April 2016

From: Breaking News

Online agency accuses traditional agents of 'hiding' VAT on fees

Online agent House Network has accused unspecified numbers of traditional estate agents of hiding their VAT fees.  A statement from the agency...

14 April 2016

From: Breaking News

EweMove chief slams government and portals over digital innovation efforts

An executive director at hybrid estate agency EweMove has hit out at the government’s apparent support for innovation in the house...

12 April 2016

From: Breaking News

CMA publishes open letters warning against fake and misleading 'customer' reviews

The Competitions and Markets Authority has sent two open letters - one to online publishers and one to marketeers - warning...

06 April 2016

From: Breaking News

Online sales site seeks £1m investment and claims amazing fall-through rate

Settled, the online property sales site which launched last year, is now looking for an additional £1m in investment from funds...

05 April 2016

From: Breaking News

Money laundering customer due diligence on buyers – is it an obligation?

There is a substantial amount of misunderstanding over this question, which needs clarifying.   In general terms, the Money Laundering Regulations require...

01 April 2016

From: Features

Zoopla introduces 'running costs' tool to emphasise consumer focus

Zoopla is this week introducing a new 'running costs' tool, being launched with the help of new TV advertising, to increase...

22 March 2016

From: Breaking News

Property Natter: the future of software

The days are getting longer, the sun is starting to appear on a more regular basis, Easter is just around the...

18 March 2016

From: Features

Money laundering obligations – Who do they apply to?

There is widespread misunderstanding within agency concerning money laundering obligations.  The first thing to note is that contrary to popular belief the...

18 March 2016

From: Features

Should estate agent boards be banned?

Agents' boards get a lot of stick. Many see them as stains on the landscape, some see them as useless in...

18 March 2016

From: Features

Watchdog orders company to stop writing fake customer reviews

The Competition and Markets Authority has ordered a company to stop writing fake reviews for small businesses and to try to...

08 March 2016

From: Breaking News

Portal brand awareness analysis shows Zoopla rivalling Rightmove

Research conducted for Zoopla Property Group claims its own Zoopla portal has a higher level of ‘spontaneous awareness’ than Rightmove amongst...

24 February 2016

From: Breaking News

Property and technology: The birth of the silicon brick?

The amount of column inches taken up by ‘property’ is at an all-time high.  In my mind there are two major contributing...

20 February 2016

From: Features

CMA opens investigation into unnamed review websites

The Competition and Markets Authority has updated its advice to all online review sites - including those for estate agencies and...

12 February 2016

From: Breaking News

Maud Rousseau, Searchflow Group Marketing and Communications Director

This week, SearchFlow launches it new brand. Group Marketing and Communications Director, Maud Rousseau discusses the ethos behind the new brand...

21 January 2016

From: 60 Second Interview

Two regional agency brands add 37 offices to OnTheMarket

The Nottingham and Harrison Murray estate agencies - both owned by the Nottingham Building Society - have announced they are to join...

18 January 2016

From: Breaking News

Why I've said no to PLC approaches

Do you remember Martha Lane-Fox? She was the poster girl for lastminute.com and an icon of the dot.com bubble that ended...

15 January 2016

From: Features

The value of a brand in property

For the team at Andrews, the new year started a long time ago. Almost two years ago to be precise as...

15 January 2016

From: Features

Zoopla to partner Ideal Home Show with ticket offers for member agents

Zoopla is to become a partner with the Ideal Home Show this spring, which is expected to attract over 250,000 visitors. The...

15 January 2016

From: Breaking News

Controversial private sales website takes over disability property register

The Accessible Property Register, a website specialising in promoting wheelchair-accessible homes, has been taken over by TheHouseShop.com.  APR was set up by...

13 January 2016

From: Breaking News

Estate agency chief says he loves OnTheMarket - but cannot join up

The founder and co-owner of hybrid estate agency EweMove has written to the chief executive of the OnTheMarket portal, lavishly praising...

06 January 2016

From: Breaking News

Competitions authority to assess accuracy of review websites

The Competition and Markets Authority says one of its priorities for 2016-17 is to pursue a project analysing the accuracy and...

04 January 2016

From: Breaking News

Sean Hooker, Head of Redress, PRS

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

23 December 2015

From: 60 Second Interview

Sarah Beeny says Tepilo turnover will top £10m in 2016

Sarah Beeny says Tepilo has seen a 400 per cent increase in turnover and aims to exceed £10m in turnover next...

11 December 2015

From: Breaking News

Tech start-up wants 2,000 agents to co-brand tool for home-movers

The company behind Homeshift, an online tool which helps home-movers, says it aims to build on its current 200 estate and...

09 December 2015

From: Breaking News

Anger over CHAPS change that will force agents to open longer

The little-publicised extension of the CHAPS settlement day - taking the closure up to 6pm from next summer - has received...

07 December 2015

From: Breaking News

Property Natter: the end of an era

It was an end of an era in the property world this week. Christopher Hamer stepped down as the Property Ombudsman...

04 December 2015

From: Features

Property ownership is fine – if it’s on an industrial scale

I’m sure I’m not the only estate agent confused by the Government’s approach to residential property ownership. Many of the current ministerial...

04 December 2015

From: Features

Ex-Which? man joins The Property Ombudsman council

A former employee of consumer body Which? has been appointed to the council of The Property Ombudsman, one of the industry’s three...

01 December 2015

From: Breaking News

Central London agent in dispute with OnTheMarket over fees, leads, visits

A central London estate agent is in dispute with OnTheMarket over its leads, number of agencies on board, and visits from...

29 October 2015

From: Breaking News

Zoopla claims OTM's 'spontaneous brand awareness' is only 2%

Research commissioned by Zoopla claims it remains the property portal in the UK with the highest spontaneous national consumer brand awareness. The...

29 October 2015

From: Breaking News

Calling all local Estate Agents…

YourLocalAgent.com Some 91% of the public use search engines to find information every day and 91% of these always or most of...

27 October 2015

From: Sponsored Content

Property Natter: Quirky views, website traffic and a love affair with 'hybrid'

I’m writing this from the brand spanking new Center Parks in Woburn Forest. Set within 365 acres of lush Bedfordshire forest,...

23 October 2015

From: Features

Countrywide upheaval continues as 'digital future' chief resigns

Countrywide says the man charged with planning the organisation’s digital future is to step down - just days after he was...

20 October 2015

From: Breaking News

Online agency teams up with Property Detective to offer local-area info

Online estate agent SellMyHome is teaming up with local-area research information provider Property Detective to offer what it calls a “hybrid”...

20 October 2015

From: Breaking News

Why audience size and user engagement really matters

Over the past few years Rightmove and Zoopla Property Group (ZPG) have each been spending massive sums on marketing and product...

16 October 2015

From: Features

Not Online, not High Street - future agencies to be Hybrid says Countrywide

The future estate agency model is going to be neither the traditional High Street office nor the online-only alternative - instead...

16 October 2015

From: Breaking News

Agents’ Mutual’s latest ‘letter of intent’: what’s in it for agents?

The consumer is King and to protect sellers and buyers' best interests estate and letting agents have to operate in the...

09 October 2015

From: Features

Sheffield: an example of how a local authority can enforce compliance

It’s been nearly a year since all lettings and property management agents have been legally required to join a redress scheme...

25 September 2015

From: Features

Alex Chesterman Q & A: The Results (Part II)

Readers of Estate Agent Today and Letting Agent Today were given an exclusive opportunity to pose questions to Zoopla Property Group...

16 September 2015

From: Features

Watchdog bans most trustworthy statement by raterAgent website

The Advertising Standards Authority has banned a statement by the estate and letting agency review site raterAgent describing it as the...

16 September 2015

From: Breaking News

Alex Chesterman Q & A: The Results

Readers of Estate Agent Today and Letting Agent Today were given an exclusive opportunity to pose questions to Zoopla Property Group...

14 September 2015

From: Features

Official watchdog to review MMR impact on consumers and housing market

The Financial Conduct Authority says it is to hold a review of the mortgage market after last year’s controversial MMR to...

07 September 2015

From: Breaking News

Portal wars: OnTheMarket and Zoopla figures conflict again

The war of words and statistics between rival portals continues apace as OnTheMarket says its visits hit a record last month according...

07 September 2015

From: Breaking News

We’re all disrupters now

It’s become almost obligatory for start-ups in many industries – frequently online agents in the selling and letting business – to...

04 September 2015

From: Features

Concerns over agents' obligation to reveal property defects

There have been concerns raised over new trading standards guidance for estate agents on having to reveal ‘significant defects’ about properties...

03 September 2015

From: Breaking News

New official guidance to help agents meet CPRs and BPRs

A new trading standards Guidance on Property Sales has been launched aimed at improving estate agency service to customers.  The Powys-based National...

02 September 2015

From: Breaking News

Property Natter: how to make PR work for you

Public relations is big business these days. Whole companies are set up purely to provide this service. Major corporations have in-house...

21 August 2015

From: Features

Revealed - what the public really thinks of estate agents

Estate agents have received a substantial thumbs up from a large survey of 1,990 people. On top of that, the survey was...

17 August 2015

From: Breaking News

Zoopla reports rise in estate agency membership and listings

Zoopla is back in business with its trading update to the City this morning revealing that it has a net growth...

12 August 2015

From: Breaking News

Why estate agents must come to terms with change

A riposte to Paul Smith's article 'Why Estate Agents Must Stand Up to the Power of the Portals' I just read an...

17 July 2015

From: Features

HomeOwners’ Alliance – an organisation to watch

There is a very interesting but easily-overlooked piece of information at the end of the National Trading Standards Estate Agent Team’s...

17 July 2015

From: Features

Zoopla claims top spot for portal brand awareness

Zoopla claims that new research shows it leads all UK property portals with the highest level of national consumer brand awareness. The...

17 July 2015

From: Breaking News

Call to devolve agency regulation to Scottish Parliament

People buying or selling property in Scotland would be better protected if the regulation of estate agency was devolved to the...

07 July 2015

From: Breaking News

Agents told to push buyers towards independent surveys

The not-for-profit Residential Property Surveyors Association wants estate agents to tell clients they should commission 'real' surveys and not settle for automated valuations.  Recently...

06 July 2015

From: Breaking News

Review site allAgents reveals winners from 80,000 entries

allAgents has revealed its 2015 winners based on reviews posted about what it describes as “80,000 individual staff members automatically entered”...

02 July 2015

From: Breaking News

CMA tweets out warnings to agents over trade group rules

The Competition and Markets Authority has used Twitter to inform agents of the risks of joining trade assocaitons with loosely-worded or...

22 June 2015

From: Breaking News

Could cross-party support solve supply conundrum?

Given that I wrote my last article on the day of the General Election but well before the result was known,...

19 June 2015

From: Features

PRS Announce Partnership with Small Claims Mediation

The Property Redress Scheme (PRS) is delighted to announce their partnership with the award winning mediation provider, Small Claims Mediation (SCM) The...

11 June 2015

From: Sponsored Content

Watchdog dismisses complaint against agency using Rightmove data

The Advertising Standards Authority has given its backing to an estate agency using Rightmove data to claim it had the most...

11 June 2015

From: Breaking News

NTSEAT to meet with CMA over OTM cartel complaints

The National Trading Standards Estate Agency Team (NTSEAT) is to meet with the Competition and Markets Authority (CMA) to discuss complaints...

04 June 2015

From: Breaking News

It’s time to consign sole agencies to history

This publication recently reported on Russell Quirk's latest attempt to upset the establishment, this time by attacking the hallowed ground of...

29 May 2015

From: Features

eMoov lodges CMA complaint about sole agency agreements

Online estate agency eMoov has lodged a complaint with the Competition and Markets Authority over high street agents’ implementation of sole...

21 May 2015

From: Breaking News

The spotlight on our sector will not diminish, despite the result of the election

I write this article on the day of the General Election so you’ll forgive the political analogies. In particular, how any...

08 May 2015

From: Features

Big boost to Zoopla profile as it snaps up uSwitch

Zoopla Property Group has acquired uSwitch, widely considered to be the UK’s leading price comparison website. It also generates high volumes of...

30 April 2015

From: Breaking News

Watchdog winds up scam property fund

A scam property fund has been wound up on the recommendation of the Financial Conduct Authority after glaiming to offer guaranteed...

27 April 2015

From: Breaking News

Advertising watchdog rules against Hamptons fees ad

Hamptons International has been slapped down by the Advertising Standards Authority for not making it clear that some lettings fees were...

23 April 2015

From: Breaking News

Agents must differentiate in an ultra competitive market

No agent reading this will be under any illusions that the agency market is a particularly competitive sector to operate in.  I...

23 April 2015

From: Features

Huge rise in referrals to The Property Ombudsman

There was a whopping 42 per cent rise in referrals to The Property Ombudsman last year according to the annual report...

21 April 2015

From: Breaking News

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