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KEYWORD "Consumer Protection" - 51 RESULTS
Why regulation is good for the deposit replacement sector

Since I started working with Zero Deposit for me the market leader in deposit replacement alternatives, the most common question I am...

19 October 2019

From: Features

It Might Not Be A Popular Opinion But…Licensing – Just For Dogs And Pigs?

How many of you are in favour of estate agents being licenced? Would most agents rather not be overseen by a regulator...

25 July 2019

From: Features

Incoming – a summer of change for estate and letting agents

You may be right in thinking that Brexit has dominated the thinking of the government in the last three years. However,...

22 June 2019

From: Features

CMA launches investigation into sale of leasehold properties

The Competition and Markets Authority has formally launched an investigation into the sale of leasehold properties - including possible mis-selling. This follows...

11 June 2019

From: Breaking News

A moving tide of regulation making its way towards estate agents

It may well seem that the government is pre-occupied with one issue, and one issue alone. While preparations for Brexit take up a...

01 June 2019

From: Features

Should the estate agency industry stop resisting regulation?

There was a time when the mere mention of the financial services industry brought with it scorn and mistrust. The issues arising...

13 April 2019

From: Features

Upfront information will be crucial to the future of buying and selling

When it comes to major issues confronting housing, and in particular the direction that the government would like to take the...

23 March 2019

From: Features

Lawyers accuse agents of failing to comply with CPRs over leaseholds

The Law Society claims that the unforeseen charges faced by some purchasers of leasehold properties could be addressed “if developers and...

20 March 2019

From: Breaking News

The importance of being part of a trade association

When it comes to letting a property, it is important that landlords and renters have faith in their agent. The more...

26 January 2019

From: Features

Case Study: Noise issue could cost agent £9000

Our latest case study come from a recent news item to have hit the industry and national press. A disgruntled tenant is claiming...

16 January 2019

From: Sponsored Content

Increased Trading Standards budget should focus on CPRs compliance

You will perhaps have seen recently that the Government has decided to boost funding to the regulator, the National Trading Standards...

29 September 2018

From: Features

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical...

29 August 2018

From: Sponsored Content

CPRs; the implications

In 2014 The Properties Misdescriptions Act was repealed and replaced with the Consumer Protection from Unfair Trading Regulations, otherwise known as...

29 August 2018

From: Sponsored Content

Referral fees – why a ban won’t make services cheaper

We are currently engaged in consultations with our members to help to find a practical solution to the concern of the...

21 July 2018

From: Features

Estate agency as it used to be - EAT looks back at 2008

Estate Agent Today is 10 years old this weekend. We hope you’ll agree that’s a cause for celebration and a great...

29 June 2018

From: Breaking News

Agent to face trail - he denies lying over sales information

It is understood that an estate agent from Cornwall is to face trial over allegations that he misled potential customers over...

11 June 2018

From: Breaking News

Strewth! Purplebricks investigated by another Australian watchdog

News media in Australia say Purplebricks is the subject of an investigation by a consumer watchdog in the province of Western...

11 June 2018

From: Breaking News

More details revealed on range of agency reform proposals

  More details have emerged of the government’s proposals to enhance estate agency regulation, regulate referral fees, offer guides for buyers and...

09 April 2018

From: Breaking News

Ombudsman scheme launches online training on CPRs for agents

The Property Ombudsman has launched an online training module which it describes as the first of its kind.  The interactive module -...

29 March 2018

From: Breaking News

PropTech products linked through suppliers' new strategic partnership

Industry suppliers Landmark Information and The ValPal Network have entered what they call “a strategic relationship” to provide the firms’ respective...

28 March 2018

From: Breaking News

Property Natter – Q & A with Isobel Thomson, NALS

This week I carry out a question and answer session with one of the most high-profile names in property. Isobel Thomson has...

10 February 2018

From: Features

Should agents pay for an increased Trading Standards budget?

A large part of the DCLG’s Call for Evidence on the home buying and selling process focuses on the role of...

18 November 2017

From: Features

Purplebricks: Ombudsman 'happy' with controversial deferred payment scheme

The Property Ombudsman has told Estate Agent Today that it is happy with the controversial deferred payment scheme operated on behalf of...

03 August 2017

From: Breaking News

Redress schemes working together to drive out 'poor practice'

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

07 June 2017

From: Breaking News

Trade body explains Purplebricks complaint as war of words continues

Fledgling trade body The Charter for Independent Estate and Letting Agents (CIELA) has described Purplebricks as the 'biggest enemy currently facing...

07 March 2017

From: Breaking News

Purplebricks: Independent agents release text of complaint letter

The fledgling Charter for Independent Estate and Letting Agents has released to the media the text of a complaint letter it...

02 March 2017

From: Breaking News

Why up-front ID verification could speed up transactions

The housing market has not been short of a White Paper over the last few months, and while you might just...

25 February 2017

From: Features

RICS is latest body to warn agents on dangers of portal juggling

The Royal Institution of Chartered Surveyors is the latest body within the industry to warn its members against portal juggling. Following statements...

15 November 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

Trading Standards says portal juggling 'deceives and harms consumers'

Portal juggling has been defined as one of a number of "emerging threats" aimed at deceiving consumers through the manipulation of...

03 November 2016

From: Breaking News

Agency hit with fine for 'false advertising'

An estate agency has been fined by a local authority for putting up a 'Sold' board outside a house more than...

22 September 2016

From: Breaking News

How can we encourage closer collaboration between estate agents and solicitors?

With an anticipated “Call for Evidence” from the Dept of Business Innovation & Skills looking into the home-buying experience ETSOS is...

01 September 2016

From: Sponsored Content

Estate agency fined after 'misleading' statements on its website

An estate agency has been fined after a trading standards team accused it of making misleading statements on its website. Warwickshire county...

17 August 2016

From: Breaking News

Portal juggling: campaigning agent demands action against portals

An agent at the centre of the campaign to expose and stop portal juggling wants to know whether the National Trading...

15 August 2016

From: Breaking News

What is ‘Compliance in a Box’ all about?

With ever increasing obligations, estate agents know that compliance matters now more than ever.  However, being able to obtain access to the...

12 August 2016

From: Features

NTSEAT, NAEA, Redress schemes all warn against portal juggling

The National Trading Standards Estate Agency Team is warning agents not to engage in portal juggling - an activity it describes...

12 August 2016

From: Breaking News

ETSOS Respond to Government’s anticipated “Call for Evidence” on improving the conveyancing process

As a service provider to both Estate Agents and Conveyancing Solicitors from one platform, ETSOS sits in a fairly unique position...

06 July 2016

From: Sponsored Content

Conveyancing initiatives put the emphasis on modernisation

Two initiatives appear to show efforts by the conveyancing industry to make its house transaction processes quicker and more appropriate to...

28 April 2016

From: Breaking News

CMA publishes open letters warning against fake and misleading 'customer' reviews

The Competitions and Markets Authority has sent two open letters - one to online publishers and one to marketeers - warning...

06 April 2016

From: Breaking News

Money laundering customer due diligence on buyers – is it an obligation?

There is a substantial amount of misunderstanding over this question, which needs clarifying.   In general terms, the Money Laundering Regulations require...

01 April 2016

From: Features

Money laundering obligations – Who do they apply to?

There is widespread misunderstanding within agency concerning money laundering obligations.  The first thing to note is that contrary to popular belief the...

18 March 2016

From: Features

Most agents don't check vendor-neighbour disputes - claim

An insurance company claims that around 60 per cent of estate agents do not check with their vendor clients about disputes...

10 November 2015

From: Breaking News

Agents’ Mutual’s latest ‘letter of intent’: what’s in it for agents?

The consumer is King and to protect sellers and buyers' best interests estate and letting agents have to operate in the...

09 October 2015

From: Features

Agent says Trading Standards CPR guidance is complete mess

A High Street estate agent has branded the latest guidance to the industry on Consumer Protection Regulations as “a complete mess”...

14 September 2015

From: Breaking News

Concerns over agents' obligation to reveal property defects

There have been concerns raised over new trading standards guidance for estate agents on having to reveal ‘significant defects’ about properties...

03 September 2015

From: Breaking News

New official guidance to help agents meet CPRs and BPRs

A new trading standards Guidance on Property Sales has been launched aimed at improving estate agency service to customers.  The Powys-based National...

02 September 2015

From: Breaking News

Trading Standards unveil property sales guidance

The National Trading Standards Estate Agency Team has prepared a draft of revised guidelines on property sales, to replace the old...

14 July 2015

From: Breaking News

How to ride the digital wave legally and fairly

The internet and rapidly evolving digital landscape has revolutionised the way people buy and sell properties. With some reports suggesting 95 per...

03 July 2015

From: Features

It’s time to consign sole agencies to history

This publication recently reported on Russell Quirk's latest attempt to upset the establishment, this time by attacking the hallowed ground of...

29 May 2015

From: Features

eMoov lodges CMA complaint about sole agency agreements

Online estate agency eMoov has lodged a complaint with the Competition and Markets Authority over high street agents’ implementation of sole...

21 May 2015

From: Breaking News

NAEA Lawline dominated by terms of business

The new Lawline operated for the National Association of Estate Agents appears so far to be concentrating on calls about employment...

20 May 2015

From: Breaking News

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