Archive

As the review of the recommendations of the Regulation of Property Agents Working Group continues, Emily Hawthorne, mio Account Manager and...

Agents now have a chance to say what they think should be in a new Code of Conduct being discussed following...

The Property Ombudsman scheme (TPO) has announced a series of changes to both its board and internal processes. The organisation has also...

This week I carry out a question and answer session with one of the most high-profile names in property. Isobel Thomson has...

The Property Ombudsman Scheme (TPO) has partnered with Yomdel to provide a 24/7 live chat service.  Consumers can now seek 'independent dispute...

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

Complaints made against adverts issued by property firms have increased by 10% in the last year. The Advertising Standards Authority (ASA) reports...

The largest of the three government-approved redress schemes, The Property Ombudsman, has updated its codes of practice to include new legislation...

A consumer champion says a new privatised system of Alternative Dispute Resolution, being introduced in October, threatens to create ‘complaints chaos’...