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KEYWORD "Consumer" - 453 RESULTS
Branding - game, set and match to the onliners?

According to The Branding Journal, a brand is “a name, term, design, symbol, or any other feature that identifies one seller's...

20 January 2018

From: Features

108 days - the longest average time for a home to go under offer

  A new league table showing how long it takes homes to sell on average in different postcodes across England and Wales...

19 January 2018

From: Breaking News

AllAgents names Purplebricks as 'worst rated agency for 2017'

The war between AllAgents review website and Purplebricks has continued with the site naming the hybrid agency the “worst rated one...

17 January 2018

From: Breaking News

PropTech goes mainstream as Which? backs technology to sell homes

In a sign of how technology has become a mainstream part of the house sales process. the consumer group Which? has...

15 January 2018

From: Breaking News

Agents accused of pressuring sellers and buyers into additional services

Estate agents are making buyers and sellers feel pressured into paying for additional services so as not to miss out on...

10 January 2018

From: Breaking News

Reveal referral fees early but don't ban them says conveyancing body

The body that regulates conveyancers says controversial referral fees should be disclosed earlier in the house buying process - but they...

10 January 2018

From: Breaking News

PropTech Today: 14 industry leaders give their  2018 predictions

Well, I don’t know about you but after the holidays I've got an imprint just below my navel where my belt...

03 January 2018

From: Breaking News

Don’t lose SEO ranking over Google’s ‘mobile first’ index changes

In 2018, Google will introduce changes to the way it ranks websites, meaning sites will be ranked on the quality of...

02 January 2018

From: Sponsored Content

What next for property in 2018?

What a year it’s been! Back in 2016 we had Brexit, a new prime minister, Donald Trump’s election, and so when...

30 December 2017

From: Features

Purplebricks hits back at “poor” AllAgents review site

Purplebricks has responded to the review website AllAgents which recently reinstated some disputed reviews - but there appears no threat of...

19 December 2017

From: Breaking News

Conveyancers want estate agents licensed and sellers to compile log books

A conveyancers’ trade body has told the government that it wants the house buying process to be modernised by having estate...

18 December 2017

From: Breaking News

Five things that didn’t happen in 2017

It’s traditional before Christmas to either review the year past or anticipate the one ahead - but I’m intrigued about what...

16 December 2017

From: Features

PropTech consolidation starts as two high-profile firms form partnership

PropTech start up OneDome, which supplies online booking and mapping tools, has teamed up with live chat service provider Yomdel in...

13 December 2017

From: Breaking News

Agency predicts 3% London price drop as affordability worry kicks in

The investment service arm of international ratings agency Moody's is warning that affordability issues are likely to lead to a slowdown...

12 December 2017

From: Breaking News

'Half of home movers feel lack of control' says conveyancing sector firm

A company supplying the conveyancing industry claims that new research reveals 55 per cent of home-movers are frustrated by a lack...

08 December 2017

From: Breaking News

Purplebricks - now it links up with second customer review service

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

01 December 2017

From: Breaking News

Call for new-build buyers to retain 2.5% of price 'to improve quality'

The consumer group HomeOnwers’ Alliance says buyers of new build homes should be able to retain 2.5 per cent of the...

01 December 2017

From: Breaking News

Government to consult on a single Ombudsman across all housing issues

The government says it is going to look at “bold options” to improve consumer redress across all aspects of housing -...

30 November 2017

From: Breaking News

Investment analyst's pessimism over OnTheMarket customer base

Global investment bank RBC Capital Markets says OnTheMarket has the potential to undermine the pricing power of Rightmove and ZPG -...

22 November 2017

From: Breaking News

Property experts reveal their Autumn Budget wishlist

The housing industry has set out a list of demands in advance of the government’s hotly anticipated Autumn Budget on Wednesday.  Despite...

18 November 2017

From: Features

Should agents pay for an increased Trading Standards budget?

A large part of the DCLG’s Call for Evidence on the home buying and selling process focuses on the role of...

18 November 2017

From: Features

Purplebricks shares dip below 300p - 40% down over four months

Purplebricks’ share price value yesterday dropped below the 300p, over 40 per cent less than its high point over the recent...

16 November 2017

From: Breaking News

Conveyancers want government hand-out to modernise house buying

A conveyancing body says it wants the government to allocate “a small fund” in next week’s Budget to promote research into...

16 November 2017

From: Breaking News

Chaotic stamp duty system means HMRC refunds £10m each month

HMRC has refunded £185m to some 15,000 house buyers since the introduction of the stamp duty surcharge in April of last...

10 November 2017

From: Breaking News

Estate agents are not professionals claims Times consumer journalist

The consumer affairs correspondent of The Times has savaged High Street estate agents because of the commission they charge when compared...

06 November 2017

From: Breaking News

Savills' gloomy market warning on sentiment, Brexit and interest rates

Savills has given a pessimistic outlook for the mainstream housing market for the next five years.  It says average house prices across...

03 November 2017

From: Breaking News

Ex-Ladbrokes boss puts a bet on Agents' Mutual and OnTheMarket

Chris Bell, a former chief executive of bookies’ organisation Ladbrokes, has been named as the non-executive chairman of Agents’ Mutual as...

03 November 2017

From: Breaking News

Base Rate UP - how will it affect the housing market?

The Bank of England has raised the base rate from 0.25 per cent to 0.5 per cent. The Bank’s monetary policy committee was...

02 November 2017

From: Breaking News

Video and marketing bid to promote No Sale, No Fee agency model

The Guild of Property Professionals is launching a marketing campaign to promote the benefits of the No Sale, No Fee estate...

02 November 2017

From: Breaking News

Buying Reform: call for legally-binding Reservation Agreements

An influential consumer group has responded to the government’s commitment to reform the house buying process by advocating legally-binding reservation agreements...

01 November 2017

From: Breaking News

Jostling for position: battle of the property portals continues

The fact is that most house hunters simply do not have the time, let alone the inclination, to trawl around properties...

28 October 2017

From: Features

Buoyant mortgage lending fuels talk of interest rate rise next week

New figures from UK Finance, the umbrella body for finance houses, show gross mortgage lending in September rose to £21.4 billion...

26 October 2017

From: Breaking News

Conveyancers take a bow at first ESTAS awards for the sector

Three hundred of the UK’s top conveyancers have celebrated the success of the industry at the first ever ESTAS Conveyancer Awards. The...

26 October 2017

From: Breaking News

Purplebricks: agency wins advert dispute over Local Property Experts

Complaints about a Purplebricks claim concerning its Local Property Experts have been rejected by the Advertising Standards Authority. Complaints came from PDQ...

25 October 2017

From: Breaking News

Most London house prices falling in real terms, says Hometrack

London house prices are stuck in neutral according to the latest figures from property consultancy Hometrack, which says values in the...

25 October 2017

From: Breaking News

Will Purplebricks ruling end agents’ purple mist?

So at last someone has woken up to the fact that Purplebricks needs to be clearer about how it charges for...

21 October 2017

From: Features

Purplebricks says it's more transparent than almost any other agency

Purplebricks has told Estate Agent Today it is more open about its business than almost any other agency and stridently rejects criticism about...

19 October 2017

From: Breaking News

Purplebricks TV ads declared 'misleading' after complaint over fees

The Advertising Standards Authority has ruled that two TV advertisements for Purplebricks cannot be shown again in their current form because...

18 October 2017

From: Breaking News

Interest rate rise on the cards after house price hikes fuel inflation

Analysts believe a rise in the Bank of England base rate is on the cards next month as a result of the...

18 October 2017

From: Breaking News

Teenage online boss says his estate agency is already one of UK's biggest

The 19 year old boss of online agency Doorsteps claims that his website has sold £100m worth of homes, currently lists...

17 October 2017

From: Breaking News

Property Natter: reputation, renewables and an online revolution

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...

14 October 2017

From: Features

Remind your clients: UK agency fees are competitive

There’s much said in the mainstream press about estate agency fees and how costly they can be for consumers. But one point...

11 October 2017

From: Sponsored Content

PropTech Today: Remember who you are dealing with

If an industry, which is going through a major change is going to truly implement change at every level, it must...

11 October 2017

From: Breaking News

UK agency commission amongst lowest in world, new survey shows

UK estate agency commission levels are amongst the lowest in the world according to a league table compiled by an international...

03 October 2017

From: Breaking News

Property Natter: Why Uber’s troubles are reflected in estate agency

As those of us in the industry know, there is a fine balance to strike between disruptive technology – and the...

30 September 2017

From: Features

Get paid on time: Q&A with PayProp's Neil Cobbold

Having launched 13 years ago, PayProp, part of Humanstate Group, an international private technology services group, has grown into a leading...

30 September 2017

From: Features

Vast majority of sellers say local branch staff are key to selecting agent

The vast majority of sellers surveyed by a consumer group say rapport with branch staff in a locally-based office is important...

29 September 2017

From: Breaking News

Market confidence still not recovered from election, say building societies

Confidence in buying property remains negative according to the quarterly sentiment measure undertaken by the Building Societies Association. Over a quarter of...

28 September 2017

From: Breaking News

Mortgage lending boost brightens housing market outlook

Mortgage lending reached £24.2 billion in August according to latest estimates by UK Finance. There were some 41,807 house purchase approvals, with...

27 September 2017

From: Breaking News

Dodgy, Unscrupulous - One estate agent's take on parts of the industry

A campaigning estate agency has taken the distinctly unusual route of exposing what it calls the ‘Top Ten Dirty Tricks’ which...

25 September 2017

From: Breaking News

Facebook gives another signal that it may soon carry property listings

It looks likely that Facebook will soon be able to list homes for sale in the US, in the style of...

21 September 2017

From: Breaking News

Automated valuation system expands with new lead conversion tools

The ValPal Network is launching a new tool for its 4,100 agent users - an area barometer which reflects the buoyancy of...

21 September 2017

From: Breaking News

Agents unfairly blamed for failings of 'antiquated conveyancing system'

The founder of a new online sales assistance service says agents are often unfairly blamed by the public for failings in...

19 September 2017

From: Breaking News

Property Natter: estate agency then, now and in the future

How has the world of estate agency changed in the last few decades? That’s the question this week’s Natter is going...

16 September 2017

From: Features

Cost of moving rises 6% in a year - that's mostly down to stamp duty

The average cost of moving home in the UK has increased by £628 over the past year from £10,966 to £11,624...

15 September 2017

From: Breaking News

Former portal strategist says: Investing in OnTheMarket is a horrible idea

One of the world’s leading property technology experts, who at one time was head of strategy at a property portal, says investing...

14 September 2017

From: Breaking News

Guild of Property Professionals launches partnership with The ESTAS

The Guild of Property Professionals has launched a partnership with the ESTAS Group, which runs the customer feedback platform and customer...

13 September 2017

From: Breaking News

Service lists High Street agents that are 'Purplebricks Price Beaters'

An online platform that allows the public to compare the services and fees of traditional estate agents in their areas has...

12 September 2017

From: Breaking News

House prices still edging upwards according to Halifax index

House prices in June, July and August were a tiny 0.1 per cent higher than in the previous three months according...

11 September 2017

From: Breaking News

The case for intelligence-led automated interactions on agents’ websites

Many industries in the UK are currently facing a tumultuous time as the great unknown of Brexit looms on the horizon...

09 September 2017

From: Features

Estate Agent Today Panel: what next for agents and OnTheMarket?

Let’s be honest - few people saw this coming. The 89 to 11 per cent majority amongst Agents’ Mutual members for...

08 September 2017

From: Breaking News

ZPG's latest £80m acquisition - it's the Money comparison website

ZPG - which already owns and operates Zoopla, PrimeLocation, Hometrack and the price comparison website uSwitch - has acquired the financial...

08 September 2017

From: Breaking News

easyProperty relaunches, claiming to be UK's second-biggest hybrid

easyProperty has unveiled details of its relaunch, declaring itself to be the UK’s second largest hybrid estate agency - second only...

07 September 2017

From: Breaking News

Brexit is not a consideration for majority of home movers

New research has revealed that Britain's impending exit from the European Union is not a consideration for 71% of consumers. A study...

07 September 2017

From: Breaking News

LSL announces £20m investment into Savills-backed YOPA

LSL Property Services has announced that it has invested £20 million into hybrid agency YOPA. News of the investment broke on Friday...

04 September 2017

From: Breaking News

TPO integrates live chat to handle online consumer complaints

The Property Ombudsman Scheme (TPO) has partnered with Yomdel to provide a 24/7 live chat service.  Consumers can now seek 'independent dispute...

04 September 2017

From: Breaking News

PropTech Today: Why consolidation and collaboration are badly needed

“When an industry is new, still finding its feet, finding its purpose, the tendency is for those few people within it...

30 August 2017

From: Breaking News

Be wary of online agents' claims, consumer group tells public

Consumer group Which? says the public should be wary of claims made by online estate agents. This follows a series of complaints about...

29 August 2017

From: Breaking News

Ombudsman warns that expelled agency may be trading illegally

The Property Ombudsman has expelled a London lettings and estate agency for a year and is warning that the firm may...

23 August 2017

From: Breaking News

Fine & Country says Mayfair office stays - but more focus on B2B

Fine & Country and the Guild of Property Professionals are to keep their current Mayfair office on London’s Park Lane -...

22 August 2017

From: Breaking News

When you add up the costs, it can be miles cheaper to lease a car

Not so long ago, new UK car sales were racing ahead, fuelled by confidence in the economic recovery, but car production...

19 August 2017

From: Features

Nil deposit schemes – a new era for the rental market?

Research from the Centre for Economics and Business Research has shown that the cost of the average rental deposit is expected...

19 August 2017

From: Features

Banned!  Online firm claimed High Street agents charge 1.5% to 4%

The Advertising Standards Authority has banned online agency HouseSimple from claiming that High Street agents charge “1.5% to 4% (plus 20%...

16 August 2017

From: Breaking News

PropTech Today: Two new solutions prove property is ready to go mobile

I’m excited to write this piece. I love it when something comes along and delivers that genuine thrill; the thrill of...

16 August 2017

From: Breaking News

Estate Agent Today Panel - Agents’ Mutual: the arguments continue

No one can say Agents’ Mutual has failed to provoke debate within the industry. The project was the centre of fierce argument...

11 August 2017

From: Breaking News

As you were - Purplebricks share price riding high again

Purplebricks’ share price has now recovered all of the value it lost after being criticised on two BBC consumer programmes and...

09 August 2017

From: Breaking News

PropTech Today: Trust - the fundamental flaw at the heart of tech-driven business

Even if you didn’t watch it, you’ve almost certainly heard about it by now.  The recent BBC Watchdog exposé of Purplebricks has...

09 August 2017

From: Breaking News

Regional portal chief welcomes end of One Other Portal rule

The head of a regional portal in the north of England has welcomed the likely demise of the controversial One Other...

08 August 2017

From: Breaking News

'A dog with fleas': City analysts sceptical about OnTheMarket float

There has been a sceptical reception from City analysts to Agents’ Mutual’s decision to restructure and float on the stock market...

07 August 2017

From: Breaking News

Trustpilot and Woodford stay quiet on BBC's Purplebricks probes

Trustpilot, the review service quoted frequently by Purplebricks as evidence of its apparent popularity, is declining to comment on the adverse...

07 August 2017

From: Breaking News

Portal Wars - OnTheMarket to demutualise and float on stock market

Agents’ Mutual has confirmed that it proposes to form a new company, OnTheMarket plc, to list on the AIM market of...

04 August 2017

From: Breaking News

Brexit pushing up prices of materials, warns builders' chief

A third of small building firms say that soaring material prices are squeezing their margins and almost a quarter have had...

04 August 2017

From: Breaking News

What now for Agents’ Mutual?

Agents’ Mutual (oops, that name might need to change…read on) has been touting its recent legal victory and is about to...

03 August 2017

From: Features

Purplebricks: Ombudsman 'happy' with controversial deferred payment scheme

The Property Ombudsman has told Estate Agent Today that it is happy with the controversial deferred payment scheme operated on behalf of...

03 August 2017

From: Breaking News

Purplebricks told to slow growth and get its house in order by City analyst

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

03 August 2017

From: Breaking News

Foxtons told: 'More digital innovation or risk being left behind'

Two leading property technology experts have warned Foxtons that it risks failing to keep up with the digital revolution which the...

02 August 2017

From: Breaking News

Rightmove listing changed after complaint over 'Help To Buy' price

A housebuilder has changed the price listed on Rightmove to the full marketing price after an intervention by the Advertising Standards...

02 August 2017

From: Breaking News

Agents' Mutual revenue static but company claims good progress

The accounts for Agents’ Mutual, parent company of the OnTheMarket portal, show that revenue for the year ending January 31 was...

01 August 2017

From: Breaking News

Founder of Connells-owned online agency switches to easyProperty

Adam Day, the founder of Connells-owned online estate agency Hatched, has been announced as head of operations at easyProperty.    In a statement...

31 July 2017

From: Breaking News

NAEA says solar panels make no difference to house values

Installing solar panels on your home makes no difference to how much it’s worth, according to two thirds of estate agents.     Research...

31 July 2017

From: Breaking News

HIP, HIP, Hooray - The Other 10-Year Anniversary

  You’ll see a lot of 10th anniversary stories in the property industry and consumer media in the coming days: early August...

28 July 2017

From: Features

easyProperty to relaunch after 270 licences taken up by agents

More than 270 easyProperty licences have been secured by independent estate agents belonging to The Guild of Property Professionals and Fine...

26 July 2017

From: Breaking News

Industry backs leasehold reform as government releases more details

There has been general support from the industry for the government’s apparent intention to ban new homes in England being sold...

26 July 2017

From: Breaking News

Ombudsman issues 'year-long warning' after complaint about agency

The Property Ombudsman has issued a year-long formal warning to consumers about an estate agency which failed to provide information concerning...

24 July 2017

From: Breaking News

City house prices rising despite Brexit worries, says Hometrack

The latest figures from business consultancy Hometrack shows that house price inflation in the UK’s major cities is likely to reach...

24 July 2017

From: Breaking News

Mortgage lending up but figures reveal housing market 'plateau'

Gross mortgage lending reached £22.1 billion in June - that’s nine per cent higher than in May and three per cent...

21 July 2017

From: Breaking News

New warning to agents that data law change could prove costly

For the second time in two weeks, experts are warning that new data protection laws could seriously disrupt the agency industry...

18 July 2017

From: Breaking News

Online reviews: New report sheds light on how they drive leads

A new report reveals how clients’ reviews and star ratings - used by many online estate agents in particular - are...

17 July 2017

From: Breaking News

Isn’t it time that property remembered what is important?

For those of us working within the property sector, we’re in the very midst of what, for generations, has been one...

14 July 2017

From: Features

£3m boost for start-up helping traditional agents challenge onliners

PropTech start-up OneDome - which describes its products as allowing traditional estate agents to challenge Purplebricks and other online rivals -...

13 July 2017

From: Breaking News

Savvy Sellers - traditional city agency launches online option

A traditional estate agency has launched a new online package to give vendors the opportunity “to save thousands.” FranKeys in Lincoln has...

10 July 2017

From: Breaking News

How independent agents use SEO to take on national brands

How many property professionals are truly happy with their revenue? High levels of competition from new market entrants is a significant...

08 July 2017

From: Features

Are the professional bodies singing with one voice?

As an agency business, how much are you spending on professional body memberships? Perhaps it’s time to question how much you...

08 July 2017

From: Features

Five things you should know about data mining

Our recent roundtable on the government’s proposed ban on letting agent fees charged to tenants generated ten tips for growing your...

08 July 2017

From: Features

Portal Wars resume as Agents' Mutual says it's going after the money

Agents’ Mutual says it will be seeking to recover costs and compensation for losses incurred after what is widely seen as...

06 July 2017

From: Breaking News

Reviews - Agency complaint about Purplebricks upheld by watchdog

The Advertising Standards Authority has upheld a complaint over a Purplebricks website statement featuring testimonials from clients; the complaint was made...

05 July 2017

From: Breaking News

ZPG chief pledges to 'never go around an agent' for consumers

The managing director of ZPG Property Services says his firm will never ‘go around’ an agent in order to directly work...

04 July 2017

From: Breaking News

Rightmove: might it become an estate agency with sellers listing directly?

Another senior industry analyst says the time is fast approaching for Rightmove to either shift its focus to take account of...

03 July 2017

From: Breaking News

Property Natter: Q & A with Mark Goddard, MD of ZPG Property Services

Mark Goddard was the founder and CEO of The Property Software Group (PSG), a property software solutions firm established in 2007,...

01 July 2017

From: Features

The Queen's Speech marks another step forward for leasehold reform

The political ebb and flow continues - seemingly with all the subtlety of a Boris Johnson rugby tackle on a 10-year...

01 July 2017

From: Features

Purplebricks: nothing divides estate agency more than this

Few things provoke argument within the industry more than the online v traditional agency debate - and within that debate, nothing...

30 June 2017

From: Breaking News

Anti-money laundering rules will slow buying process, lawyer warns

The new anti-money laundering regulations introduced this week will delay the routine buying and selling of homes, a lawyer warns -...

27 June 2017

From: Breaking News

easyProperty says 500 new agency licences prove naysayers wrong

Over 500 members of the Guild of Property Professionals have requested an easyProperty licence following the merger between the two organisations.   The...

26 June 2017

From: Breaking News

Queen’s speech: Property industry reacts to proposed tenant fee ban

The Queen’s speech to the British parliament this week was a scaled-back affair, which was unsurprising given the Grenfell Tower fire,...

23 June 2017

From: Features

Big rise in complaints and compensation says The Property Ombudsman

The Property Ombudsman’s annual report reveals a significant increase in the number of formal complaints resolved by the scheme and a...

22 June 2017

From: Breaking News

Consumer group criticises estate agency industry awards

A consumer group says it is giving what it calls “the top 1,000 estate agents in England and Wales” badges to...

22 June 2017

From: Breaking News

Conveyancers set out their ideas for leasehold reform

A cluster of conveyancing and legal experts, known as the Legal Sector Group, has published a raft of proposals on leasehold...

21 June 2017

From: Breaking News

Fledgling trade body partners with Feefo for pre-launch period

A trade body which has been founded to represent the interests of independent estate agents has partnered with consumer reviews platform...

19 June 2017

From: Breaking News

Chain management tool helping agents to deal with onliners

An estate agent claims that chain management tool View My Chain has helped his firm to deal with chains involving online...

19 June 2017

From: Breaking News

Video interview: new easyProperty boss explains GPEA merger

The chief executive of eProp Services Ltd - the company formed by a merger between easyProperty and GPEA Ltd (the parent...

13 June 2017

From: Breaking News

Using local numbers to market your agency in other areas

A telephone number is more than just a number. To consumers, it gives useful information about the company it belongs to....

12 June 2017

From: Sponsored Content

ASA upholds complaint against hybrid agent for viewings claim

The Advertising Standards Authority (ASA) has upheld a complaint made against hybrid estate agency Pink and Cow. The Portsmouth-based firm claimed on...

07 June 2017

From: Breaking News

PropTech Today: Is Zoopla about to make a push for agents’ jobs?

Not in vain the distance beacons. Forward, forward let us range, Let the great world spin forever down the ringing grooves of...

07 June 2017

From: Breaking News

Redress schemes working together to drive out 'poor practice'

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

07 June 2017

From: Breaking News

'Top High Street agents significantly out-perform onliners' says group

A consumer group which has consistently promoted online agencies says they achieve closer to sellers’ original asking price than the national...

01 June 2017

From: Breaking News

The ESTAS – the UK’s best letting agents have their say

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

27 May 2017

From: Features

Reform of buying and selling - The industry should prepare now

The banning of letting fees levied on tenants has dominated the industry headlines in recent months but this election campaign suggests...

27 May 2017

From: Features

Property Natter – awards success, purple and the future of agency

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...

27 May 2017

From: Features

Estate Agent Today editor named as Social Media Influencer of the Year

Graham Norwood, who edits Estate Agent Today and Letting Agent Today, has won the title of Social Media Influencer of the...

25 May 2017

From: Breaking News

ZPG reports big surge in agents and listings over past six months

ZPG has published its half-year figures this morning showing a six per cent rise in the number of agents and a...

24 May 2017

From: Breaking News

Fledgling trade group CIELA splits from PR representatives

Estate Agent Today understands that the fledgling trade group CIELA - the Charter for Independent Estate and Letting Agents - has...

24 May 2017

From: Breaking News

Rightmove might lose business to Purplebricks, suggests consultancy

Two of the most influential figures behind the PropTech sector have run a microscope over Rightmove’s business model and technology -...

22 May 2017

From: Breaking News

Tories backtrack on HIPs but still want massive house sales reform

The Conservative Party says it wants greater competition and more digitisation to cut the costs and reduce the amount of time...

22 May 2017

From: Breaking News

Tories insist HIPs are not on their way back after all

The Conservatives now say they are not resuscitating Home Information Packs, despite a suggestion by a prominent former minister that they "had...

19 May 2017

From: Breaking News

Over 250,000 'given up on owning a home' claims consumer group

Over 250,000 non-homeowners appear to have given up on the dream of owning their own property in the past year alone,...

19 May 2017

From: Breaking News

Tories propose house buying reforms in election manifesto

The Conservatives have this morning announced a reform of the house buying process in the party’s manifesto for the June 8...

18 May 2017

From: Breaking News

Agents celebrate as ESTAS winners are revealed

Over 1,000 guests celebrated the success of the industry at the 14th annual ESTAS awards on Friday. The event, which is sponsored...

15 May 2017

From: Breaking News

easyJet CFO joins Rightmove board

Property portal Rightmove has appointed easyJet's chief financial officer to its board. Andrew Findlay will join Rightmove as a non-executive director...

15 May 2017

From: Breaking News

Can TWPN really help promote your business on a global scale?

Given that around 95% of property searches now start online, it is more important than ever that an agent has an...

12 May 2017

From: Features

Fresh website for the Guild of Property Professionals

The Guild of Property Professionals, which has over 800 agent members across the country, has this week launched a new website.  The...

12 May 2017

From: Breaking News

House price growth slows 'as consumer prepare for cash squeeze'

House prices recorded their second consecutive monthly fall in April, while the annual rate of growth slowed to 2.6 per cent,...

02 May 2017

From: Breaking News

Online reviews - They’re here to stay

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...

29 April 2017

From: Features

Housing policy progress will suffer thanks to snap General Election

Not only did Theresa May stun everyone with her decision to call a ‘snap election’ but with the campaign now underway...

29 April 2017

From: Features

PropTech Today: Generation Z are coming - agents, are you ready?

I was recently contributing to whitepaper by a major bank about the future of the property industry and, as I was...

27 April 2017

From: Breaking News

Guild chief says aggressive online agency marketing lacks integrity

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...

26 April 2017

From: Breaking News

Consumer group names UK's best performing estate agent

The HomeOwners' Alliance says it has identified what it describes as "the UK's best performing agent" based on how much it...

26 April 2017

From: Breaking News

PropTech group gets barrister's opinion over online agents' duties

As debate continues over the merits of upfront fees against post-sale commission for agents and consumers, the fledgling UK ProperTech Association...

25 April 2017

From: Breaking News

Housing market good news: price growth over 10% by end-2020

Average UK house price growth will reach 2.2 per cent this year, a rise of £4,460 that will see the average...

20 April 2017

From: Breaking News

Agents 'must advise on property decisions - not just sell homes'

A prominent housing expert says estate agents must not merely sell homes but should become “lifelong consumer property advisors.” Kate Faulkner -...

20 April 2017

From: Breaking News

How not to sell a €12.5m villa (or any other property for that matter)

This actually happened - the names of the guilty have been withheld to protect the innocent. I live in Spain, Marbella actually,...

15 April 2017

From: Features

Transaction levels to remain sluggish this year, warns top agency

Savills is warning that while low interest rates will probably keep house prices relatively static, transaction volumes are likely to remain...

11 April 2017

From: Breaking News

Mortgage market review

In recent years the mortgage industry has gone through some testing times. Recession and regulation have led to more stringent lending...

08 April 2017

From: Features

Property Natter: Q & A with David Cox, ARLA Propertymark

In this Natter we have an exclusive interview with David Cox, CEO of ARLA Propertymark and one of the best-known figures...

08 April 2017

From: Features

Purplebricks called cynical, disingenuous by agents' trade body

The bitter war of words against Purplebricks waged by the fledgling Charter for Independent Estate and Letting Agents reached a new...

07 April 2017

From: Breaking News

James Dearsley: Carrying PropTech forward with visual stimulation

This week, it would be very easy for me to focus on the startling figures that easyProperty logged with Companies House...

05 April 2017

From: Breaking News

Consumer group claims only 2% of new-build homes are snag-free

The results of a survey conducted by the Home Builders Federation has been attacked by consumer group, the HomeOwners Alliance. For over...

04 April 2017

From: Breaking News

The world is your oyster! Q & A with AIPP’s Peter Robinson

Peter Robinson, CEO of AIPP – Association of International Property Professionals – shines a light onto the international property market. Some UK...

01 April 2017

From: Features

Property Natter: How to improve your agency - a view from the inside

For my latest Property Natter I have sought the opinions of two well-known property consultants - Michael Day, managing director of...

01 April 2017

From: Features

Brexit jitters have hit sales volumes, claims consumer group

The consumer group HomeOwners Alliance claims new research indicates that more than a million UK adults have shelved plans to purchase...

28 March 2017

From: Breaking News

Zoopla claims brand dominance over Rightmove is growing

New research conducted for ZPG claims that Zoopla’s ‘national spontaneous brand awareness’ is at an all-time high - with the gap...

22 March 2017

From: Breaking News

4 Reasons Why Virtual Furnishing Really Is The Future

It seems prop-tech is exploding at a scary rate, and the latest brands are all trying to grab our attention by...

17 March 2017

From: Sponsored Content

Many first time buyers save for up to a decade for a deposit

Research from the consumer organisation Which? claims that first time buyers are typically saving for anything up to a decade for...

15 March 2017

From: Breaking News

Agents must not ignore bad online reviews, urges social media guru

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...

14 March 2017

From: Breaking News

Homes listed with agents on Mondays sell quickest, says Which?

Which Money? - part of the Which? consumer organisation - says its analysis of thousands of properties for sale suggests that...

14 March 2017

From: Breaking News

How to find high quality local market intelligence - fast

The Office for Budget Responsibility, which released its latest economic forecasts on Wednesday, has adjusted its prediction for UK house prices…again.  It...

11 March 2017

From: Features

LSL the latest firm expected to enter 'digital' market

LSL Property Services - which owns high street agency brands Your Move, Reeds Rains and Marsh & Parsons - is the...

08 March 2017

From: Breaking News

Trade body explains Purplebricks complaint as war of words continues

Fledgling trade body The Charter for Independent Estate and Letting Agents (CIELA) has described Purplebricks as the 'biggest enemy currently facing...

07 March 2017

From: Breaking News

Conveyancers publish consumer guide to lease administration fees

The Conveyancing Association (CA) has this week published a consumer guide on leasehold property.  The document, released yesterday, has a specific focus...

07 March 2017

From: Breaking News

Budget 2017 wishlist: Expectations from the property sector

Looking ahead to the Spring Budget this week, the Chancellor Philip Hammond will be obliged to face up to the implications...

04 March 2017

From: Features

Over 60% of UK consumers think that Estate Agents’ Photos Are Very Poor To Average

Over 60% of UK consumers think that Estate Agents’ Photos Are Very Poor To Average A recent survey* by dedicated property photo...

02 March 2017

From: Sponsored Content

Purplebricks: Independent agents release text of complaint letter

The fledgling Charter for Independent Estate and Letting Agents has released to the media the text of a complaint letter it...

02 March 2017

From: Breaking News

House prices haven't got the memo - and they're still rising

With almost every pundit predicting house prices to moderate in 2017 - perhaps even fall - it comes as some surprise...

02 March 2017

From: Breaking News

ESTAS 2017: shortlist revealed after record entries and feedback

The ESTAS Group has revealed the shortlist for its 2017 awards - and has announced that this year has seen a...

01 March 2017

From: Breaking News

Independent agents' group turns its attention to Trustpilot

The fledgling group of independent agents which has already launched attacks on online agency operators in general and Purplebricks in particular...

01 March 2017

From: Breaking News

Agency told not to repeat ad claim about seven-day viewings

Estate agency Butters John Bee has been told by the Advertising Standards Authority not to re-run an ad because of an...

01 March 2017

From: Breaking News

Why up-front ID verification could speed up transactions

The housing market has not been short of a White Paper over the last few months, and while you might just...

25 February 2017

From: Features

Watchdog orders online agency not to re-run TV advert

Online agency HouseSimple has been told that by the Advertising Standards Authority that its TV advertisement including the claim ‘sell your...

22 February 2017

From: Breaking News

Portal's 'win a house' competition ad banned by watchdog

A competition organised by Real Hot Property - which says it “aims to be Europe’s largest property portal” - has been...

22 February 2017

From: Breaking News

Developer to build fewer homes after 'poor quality' issues

A house builder has set aside £7m to spend on repairs to its own new properties after a series of complaints...

21 February 2017

From: Breaking News

Money Laundering: HMRC to work closely with Trading Standards

HMRC and the National Trading Standards Estate Agency Team have agreed new procedures to “enhance and ease the current flow of...

20 February 2017

From: Breaking News

Buy-to-let mortgages: What opportunities and challenges lie ahead?

The rapid growth in popularity of buy-to-let in recent years, fuelled in part by the failings of the pensions industry, has...

17 February 2017

From: Features

Don’t undervalue Which? as a useful marketing tool

The guys at Which? are at it again, all over estate agents like a rash for “over valuing” properties so they...

17 February 2017

From: Features

And now for something completely different...Co-Living

We’re used to stories on how the buying and renting of ‘formal’ accommodation - flats and houses - has become increasingly...

17 February 2017

From: Features

Agents blasted by Which? for asking price 'over-valuations'

The consumer body Which? claims that 19 per cent of properties sold in the year to September went for prices five...

15 February 2017

From: Breaking News

Eastern promise! Focus on Derbyshire, Leicestershire and Nottinghamshire

The East Midlands, which consists of several areas including Derbyshire, Leicestershire, Rutland, Northamptonshire, Nottinghamshire, and much of Lincolnshire, has an ancient...

11 February 2017

From: Features

Housing minister tells agents: 'no quick fix' for homes shortage

Housing minister Gavin Barwell has told the NAEA conference that there is no quick fix for the country’s housing shortage -...

10 February 2017

From: Breaking News

Propertymark: new consumer branding for NAEA and ARLA

The National Association of Estate Agents is rebranding to Propertymark NAEA and the Association of Residential Letting Agents is to be...

10 February 2017

From: Breaking News

Guarantee blue skies! Bad weather doesn’t mean bad photos when you use Doctor Photo

Annoying isn’t it. You take on a stunning property, agree a compelling asking price and your Vendor is desperate to get the...

02 February 2017

From: Sponsored Content

Property Technology group launches with trade missions and awards

Some of the industry’s leading technical experts are this morning launching a new group, the UK PropTech Association, which has already...

01 February 2017

From: Breaking News

eMoov amends website wording after ASA complaint

The Advertising Standards Authority (ASA) has informally resolved a complaint made against online estate agency eMoov.  The complaint challenged whether two statements...

25 January 2017

From: Breaking News

New agency comparison website bans online and hybrid agents

A new website that will allow vendors and landlords to compare the expertise and fees of estate and letting agents has banned online...

19 January 2017

From: Breaking News

Instruct agents with largest local share, advises consumer group

Sellers should try to instruct estate agents with the largest local share of the market, even if that means ignoring well-known...

19 January 2017

From: Breaking News

Online agents accused of being 'callous exploiters' by founder of new group

Online estate agents have been accused to “the callous exploitation of naive sellers” by the software executive behind the idea to...

18 January 2017

From: Breaking News

Inflation 'bigger problem for housing market than Brexit' claims top agent

Inflation has taken over from Brexit as “the biggest threat to affordability and confidence in the housing market” according to a...

18 January 2017

From: Breaking News

Top industry trainer promises to 'rattle industry cages' on tour

One of the country’s leading estate agency consultants and trainers, Richard Rawlings, this week embarks on a six-week tour of the...

16 January 2017

From: Breaking News

Property Natter: Q & A with Countrywide’s Sam Tyrer

A post-Christmas treat this week, as I carry out a Q & A with one of the leading figures in property,...

14 January 2017

From: Features

Farewell to 2016 and a cautious welcome to 2017

There is no doubt that 2016 managed to catch the world by surprise on more than one occassion.  But will 2017 be...

14 January 2017

From: Features

EweMove's cut-price franchise offer to lure traditional agents

EweMove - the hybrid agency now part of Martin & Co’s Property Franchise Group - is slashing its up-front franchise fee...

09 January 2017

From: Breaking News

Purplebricks: 'people may never accept technology-only sales'

One of the founders of hybrid agency Purplebricks says sellers in the UK may never accept the sale of their property...

09 January 2017

From: Breaking News

OnTheMarket to advertise on 40 channels in run-up to anniversary

OnTheMarket is to advertise across 40 channels this month, in the build up to its second anniversary at the end of January. The...

06 January 2017

From: Breaking News

Happy New Year from Estate Agent Today - this is what's in store...

This is the final Estate Agent Today until Tuesday January 3 2017, so everyone at Angels Media sends all good wishes for...

30 December 2016

From: Breaking News

What next for property in 2017?

Following a strong start to 2016, particularly in the lower to middle range of the UK housing market, that lasted up...

17 December 2016

From: Features

Could we benefit from a US-style conveyancing system?

I recently came across a consumer comment expressing frustration at the length and complexity of UK conveyancing and raising the question...

17 December 2016

From: Features

Human interaction with tech is a winning combination

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

17 December 2016

From: Features

CMA to make conveyancers publish home-moving charges online

Conveyancers are to be told to publish the charges for their house-moving services in a bid to help consumers and to...

16 December 2016

From: Breaking News

Zoopla and OTM give their response to Rightmove portal juggling change

Zoopla and OnTheMarket have given their first reactions to Rightmove's portal juggling extension of its property re-listing deadline from two weeks to...

14 December 2016

From: Breaking News

Newly-launched PropTech company joins ESTAS sponsor roll-call

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...

14 December 2016

From: Breaking News

Official review starts into agents introducing clients to mortgage lenders

The Financial Conduct Authority is to investigate mortgage competition, including the introduction of clients to lenders by estate agents.    It’s part of...

13 December 2016

From: Breaking News

Is a long-term housing policy too much to ask for?

Just a couple of weeks ago, we waited with anticipation to see what the new Chancellor, Philip Hammond, would say in...

09 December 2016

From: Features

New property portal Yellf to launch with strong social media emphasis

A new property portal is to launch in April, and has this week started recruiting estate and letting agency members while...

09 December 2016

From: Breaking News

Conveyancers repeat call for HIPs-style pack to speed house moving

The Conveyancing Association has revised its wish-list of reforms to, in its words, “ensure fewer delays, a less costly process, and...

07 December 2016

From: Breaking News

How to spot fake estate agent reviews

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

03 December 2016

From: Features

Market defies Brexit for now - but 2017 will be 'notably slower'

Estate agency Knight Frank says that the UK housing market has rebounded more strongly than expected after the Brexit referendum -...

01 December 2016

From: Breaking News

Firm warns of wave of litigation against new-build conveyancers

A firm is warning of “a wave of litigation from home owners who were given inadequate advice from their solicitors or...

29 November 2016

From: Breaking News

The market is dead, long live the market

Listening to all the coverage of the tenant fee ban, all I hear is consumer groups talking about how some agents...

26 November 2016

From: Features

Countrywide hybrid agency idea came from market research, says chief

Countrywide’s marketing chief says the estate agency group’s controversial hybrid sales model - to be rolled out to a quarter of...

23 November 2016

From: Breaking News

RICS is latest body to warn agents on dangers of portal juggling

The Royal Institution of Chartered Surveyors is the latest body within the industry to warn its members against portal juggling. Following statements...

15 November 2016

From: Breaking News

Housing market confidence plummets, claims Halifax

Confidence in the UK housing market has fallen to its lowest point in three years, according to the latest Halifax ‘confidence...

15 November 2016

From: Breaking News

Why are you so understaffed on a Tuesday?

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

12 November 2016

From: Features

First consumer advert launched to promote ESTAS to the public

The ESTAS, the unique customer feedback and awards scheme for estate and letting agents and other sectors of the property industry,...

10 November 2016

From: Breaking News

Banned - award-winning online agency's fees comparison advert

The award-winning online agency HouseSimple has had one of its advertisements banned by the Advertising Standards Authority. The advert was a poster for...

09 November 2016

From: Breaking News

Online v High Street: enemies no more, possibly converging...

A debate discussing how online and traditional estate agency would develop in the future, organised by City investment consultancy Jefferies, has...

09 November 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

Trading Standards says portal juggling 'deceives and harms consumers'

Portal juggling has been defined as one of a number of "emerging threats" aimed at deceiving consumers through the manipulation of...

03 November 2016

From: Breaking News

NTSEAT investigating kidnapping, violence and insider trading

The National Trading Standards Estate Agency Team based in Powys has revealed that its cases under investigation include apparent offences of...

03 November 2016

From: Breaking News

Ad watchdog says agency's 'More Sales Agreed' claim was misleading

The Advertising Standards Authority says a Market Harborough firm's leaflet claiming it had 'more sales' than any other agent earlier this...

02 November 2016

From: Breaking News

Four things all good estate agent websites need in 2016

All estate and letting agents now have a website – but just how effective is yours? Your 'virtual shop window' is now...

31 October 2016

From: Sponsored Content

Why a mediocre conveyancer could cost you your fee

It's sometimes easy to overlook the fact that the majority of estate agents only receive payment for the weeks, if not...

28 October 2016

From: Features

Veteran agent urges new recruits to join 'general practice' agencies

One of Britain’s most respected veteran estate agents, Hugh Dunsmore-Hardy, is urging new recruits to the industry to join what he...

27 October 2016

From: Breaking News

Rising number of High Street agency offices despite online 'threat'

Despite the much-publicised 'threat' of online estate agency there were more high street offices opened in the first half of this year...

26 October 2016

From: Breaking News

PropTech: Live chat drives business on agency websites - claim

A website live chat provider claims research shows that the facility significantly influences activity amongst users of websites on which it...

25 October 2016

From: Breaking News

How can agents manage negative feedback left on review sites?

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

22 October 2016

From: Features

Local Property Experts 'make Purplebricks a real disruptor'

One of the world’s leading property portal and online consultants says Purplebricks, which is now operating in Australia and the UK,...

18 October 2016

From: Breaking News

Property Natter: Q & A with Russell Quirk

In recent weeks I have been carrying out question and answer sessions with some of the key figures in the property...

14 October 2016

From: Features

First-time buyers – how agents can help them through the legal process

Conveyancing is the most complained about area of law in England and Wales – accounting, on average, for nearly a quarter...

14 October 2016

From: Features

Watchdog explains why agency complaints 'informally resolved'

The Advertising Standards Authority has explained to Estate Agent Today why many of the complaints made against estate and letting agents...

13 October 2016

From: Breaking News

Agency modernisation means Zoopla shares 30% below fair value

Investment group Shore Capital says the future expansion of digital property advertising means Zoopla shares - despite recent growth - are...

11 October 2016

From: Breaking News

eMoov's petition wants agency licensing because standards are poor

eMoov founder and chief executive Russell Quirk has launched another online petition, this time calling for mandatory licensing of estate agents. The...

10 October 2016

From: Breaking News

30 years after her disappearance, we still have to learn from Suzy’s story

Suzy Lamplugh was just 25 years old when she disappeared whilst working as an estate agent in London in 1986. She’d...

07 October 2016

From: Features

There's a property person in The Apprentice - and this is where she'll be living

The Apprentice returns this evening on BBC1 at 9pm and, as usual, there’s a property person amongst the 18 hopefuls seeking...

06 October 2016

From: Breaking News

Stay safe: Suzy Lamplugh Trust urges agents to sign up to new code

Three decades after 25-year-old Suzy Lamplugh disappeared on a house viewing, the charity set up in her name is calling on...

05 October 2016

From: Breaking News

The Property Ombudsman tells estate agents: 'raise your standards'

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

Crisis? - What Crisis? Surge in mortgages in 100 days since Brexit

Research from the consumer organisation Which? suggests that the number of mortgages on the market has increased by 13 per cent...

03 October 2016

From: Breaking News

Mortgage market defies Brexit jitters as rates hit record lows

Fears raised over the UK housing market in the wake of the Brexit vote have so far proved to be ‘wide...

30 September 2016

From: Features

Property Natter: Q & A with Glenn Ackroyd

This week we have the Head Shepherd of EweMove, Glenn Ackroyd, in the hotseat. He’s been co-owner of EweMove Sales and Lettings,...

30 September 2016

From: Features

Ombudsman revises Codes of Practice to address portal juggling

The Property Ombudsman scheme (TPO) has announced that it will be issuing updated versions of all its Codes of Practice on...

27 September 2016

From: Breaking News

Zoopla launches dedicated investment channel

Zoopla has formally announced the launch of its new 'Invest' channel, which has been designed to provide consumers with the opportunity...

27 September 2016

From: Breaking News

Nick Dyoss, Group Business Development Director, SearchFlow

Who are you? Nick Dyoss, Group Business Development Director, SearchFlow, property intelligence specialists You have a high profile within the conveyancing search industry,...

26 September 2016

From: 60 Second Interview

The power of floor plans

When marketing a property for sale, there are a number of attributes that buyers and sellers today expect ‘as standard’, but...

23 September 2016

From: Features

Is a fear of online agents justified?

Barely a week goes by without an announcement relating to the latest player entering the online agency world and when they...

23 September 2016

From: Features

Agency hit with fine for 'false advertising'

An estate agency has been fined by a local authority for putting up a 'Sold' board outside a house more than...

22 September 2016

From: Breaking News

Agents to identify 'transaction-ready' buyers with new Zoopla feature

Zoopla Property Group (ZPG) has announced the launch of a new feature on its website which will help estate agents to...

20 September 2016

From: Breaking News

Is AI the future of mortgage advice?

This week, tech startup Habito claims to have launched the world's first artificially intelligent 'digital mortgage adviser'.  The robo-adviser takes into account...

16 September 2016

From: Breaking News

New website for clients to register details with local agents

A new website has launched with the aim of providing vendors, landlords, buyers and tenants with an easy way of registering...

15 September 2016

From: Breaking News

ASA upholds two of three complaints made against Purplebricks

The Advertising Standards Authority (ASA) has upheld two of three complaints against claims made in Purplebricks' TV and website advertising.  The watchdog upheld...

14 September 2016

From: Breaking News

How can Agents survive in an increasingly competitive market?

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

13 September 2016

From: Sponsored Content

TV ad campaign just the beginning of Savills marketing drive

Viewers of ITV’s prime-time drama Victoria will have noticed last evening that another estate agency has started to advertise on TV...

12 September 2016

From: Breaking News

Will your agency be ‘archived’ by consumers who choose hybrid?

I can’t remember a time when there were so many changes in the property industry. Forget Brexit and interest rates, the...

09 September 2016

From: Features

Zoopla tries to move uSwitch centre stage by link with MoveIT

Zoopla Property Group is seeking to integrate uSwitch, its price comparison service, with MoveIT, its agents’ platform for ancillary revenue generation. It...

09 September 2016

From: Breaking News

Countrywide rejected invitation to buy 10% of eMoov says agency chief

Countrywide’s former senior management rejected an invitation to buy 10 per cent of eMoov for £100,000 five years ago, according to the...

08 September 2016

From: Breaking News

OnTheMarket announces latest multi-branch agency to join portal

  OnTheMarket says Andrew Milsom Estate Agents, a six branch agency in Buckinghamshire and Berkshire, has joined the portal.   The website says the...

02 September 2016

From: Breaking News

How can we encourage closer collaboration between estate agents and solicitors?

With an anticipated “Call for Evidence” from the Dept of Business Innovation & Skills looking into the home-buying experience ETSOS is...

01 September 2016

From: Sponsored Content

Savills recruits former marketing head of Strutt & Parker to new role

Fiona Stewart, formerly head of marketing and communications at Strutt & Parker, has taken up a newly created role in the...

01 September 2016

From: Breaking News

OnTheMarket reveals latest total of estate and letting agencies listing

OnTheMarket has announced that it now has more than 6,400 estate and letting agency offices listing on its site - a...

31 August 2016

From: Breaking News

Tenancy deposit protection schemes offer peace of mind

For many people buy-to-let continues to look an attractive income investment at a time of low saving rates and stock market...

26 August 2016

From: Features

Bank mortgage lending drop suggests possible house price dip soon

The British Banking Association’s latest mortgage lending figures suggest early signs of fall-out from the surprise vote for the UK to...

25 August 2016

From: Breaking News

Is your property software in perfect harmony?

Harmony – it’s not always a word that springs to mind when thinking about the world of work. But if you think...

24 August 2016

From: Sponsored Content

More Brexit bad news: consultancy says house prices to flatline

The investment advice company UBS Wealth Management says it is likely that UK house prices will flatline by the end of...

23 August 2016

From: Breaking News

Buyers now have over 23,000 mortgage products to choose from

The number of mortgage products available is now over 23,000 - a figure last seen during the heady days just before...

22 August 2016

From: Breaking News

Property Natter: online agents – where are they now?

It’s easy to forget, but there was a time when the internet didn’t exist. When the idea behind the world wide...

19 August 2016

From: Features

Estate agency fined after 'misleading' statements on its website

An estate agency has been fined after a trading standards team accused it of making misleading statements on its website. Warwickshire county...

17 August 2016

From: Breaking News

PropTech firm links with consumer group to push 'Find A Pro' offer

PropTech firm Plentific has teamed up with the HomeOwners Alliance to give another platform for its ‘Find a Pro’ service highlighting...

16 August 2016

From: Breaking News

Portal juggling: campaigning agent demands action against portals

An agent at the centre of the campaign to expose and stop portal juggling wants to know whether the National Trading...

15 August 2016

From: Breaking News

What is ‘Compliance in a Box’ all about?

With ever increasing obligations, estate agents know that compliance matters now more than ever.  However, being able to obtain access to the...

12 August 2016

From: Features

NTSEAT, NAEA, Redress schemes all warn against portal juggling

The National Trading Standards Estate Agency Team is warning agents not to engage in portal juggling - an activity it describes...

12 August 2016

From: Breaking News

Perception is nine tenths of the law

How do you want your agency to be perceived? Do your processes reflect both the quality and speed of service you...

11 August 2016

From: Sponsored Content

What has been the Brexit impact on the housing market so far?

The morning after the EU referendum, and Westminster, Britain, Europe and the world were left in shock at the news that...

05 August 2016

From: Features

Conveyancers want more transparency in leasehold transactions

The Conveyancing Association has set out recommendations to end what it claims are significant delays and overcharging taking place within the...

03 August 2016

From: Breaking News

New warning of older sellers deterred by high cost and poor choice

There has been another warning that older home owners are reluctant to sell and free-up family housing because of the cost...

28 July 2016

From: Breaking News

Purplebricks marketing chief off-loads almost 250,000 shares in agency

  The chief marketing officer of Purplebricks, Joby Russell - who in the recent past has described the hybrid as “the UK’s...

26 July 2016

From: Breaking News

What can the lettings industry learn from AirBnB, Vrumi and JustPark?

Barely a week goes by without news of the latest disastrous AirBnB experience suffered by an unsuspecting landlord.   Whether it’s damage...

22 July 2016

From: Features

Countrywide-owned agency moves to 'premises-free business model'

An estate agency owned by Countrywide has relaunched with what it calls “an innovative, premises-free business model that seeks to redefine...

21 July 2016

From: Breaking News

Bank of England says housing transactions 'resilient' despite Brexit

The Bank of England says there has been a dip in the housing market activity after the Brexit referendum result -...

21 July 2016

From: Breaking News

Consumer group says 'last time buyers' could free-up housing market

The HomeOwners’ Alliance claims that over the past two years alone over 500,000 owners aged 55-plus have had to ditch plans...

21 July 2016

From: Breaking News

Call for evidence: why technology needs to underpin house buying

Nearly three quarters of people who have sold or bought a property deem it more stressful than having a child or...

15 July 2016

From: Features

Bank says online agents are growing, but warns on Purplebricks value

Swiss bank UBS has given an upbeat assessment of online estate agencies in the changing housing market - but it warns...

14 July 2016

From: Breaking News

ETSOS Respond to Government’s anticipated “Call for Evidence” on improving the conveyancing process

As a service provider to both Estate Agents and Conveyancing Solicitors from one platform, ETSOS sits in a fairly unique position...

06 July 2016

From: Sponsored Content

The only certainty is uncertainty. So what next for the industry?

One estate agency leader - you’d all recognise his name - described the victory of the Leave camp in the referendum...

24 June 2016

From: Features

Unpicking the new world of estate agency

It’s official; the estate agency business is tougher than ever. Contrary to perceptions that may exist amongst observers and even clients, the...

24 June 2016

From: Features

CMA repeats concern over 'monopoly' privatised Land Registry

The Competition and Markets Authority has reiterated controversial remarks about the government’s proposed privatisation of the Land Registry. Last month it surprised...

24 June 2016

From: Breaking News

Property Natter – Big Data and a different kind of mortgage

A few of our Industry Views pieces this week focus on the upcoming EU referendum. I don’t think I can add...

17 June 2016

From: Features

The current state of play in the property portal market

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...

17 June 2016

From: Features

How can the industry provide reassurance during this time of uncertainty?

Significant national events such as elections and, in this case, referendums bring with them a level of uncertainty.   No-one can predict...

17 June 2016

From: Features

Consumer group says hybrid estate agency is the future

The influential consumer property body HomeOwners Alliance says Purplebricks-style hybrid estate agencies may be “the future”. In a blog on the HOA website,...

14 June 2016

From: Breaking News

eMoov ad banned by watchdog after complaint about three of its claims

The Advertising Standards Authority has banned an ad by online agency emoov after a complaint disputing the duration of a fee...

08 June 2016

From: Breaking News

How UK estate agents are embracing Multi Listing Services

It's great to hear how new proptech is being embraced by a number of front line agents in order to network...

07 June 2016

From: Sponsored Content

Growing potential for portals to replace estate agents says industry guru

There is a growing potential for property portals to take over the role of estate agents thanks to the vast amount...

07 June 2016

From: Breaking News

New Countrywide service changes how agents interact with customers

Countrywide's retail chief says the group's new hybrid joint online and traditional project has involved training agents to change the way...

06 June 2016

From: Breaking News

Bridging the gap

While buy-to-let lenders brace themselves for further interventions as part of proposals currently being drawn up by the Prudential Regulation Authority...

01 June 2016

From: Features

Property Natter:  a conference bonanza!

It’s nearly June – June! – already. Seriously, where has this year gone? This means summer is nearly upon us, with a...

27 May 2016

From: Features

Property advertising complaints up 10% since 2014, says ASA

Complaints made against adverts issued by property firms have increased by 10% in the last year. The Advertising Standards Authority (ASA) reports...

26 May 2016

From: Breaking News

Vast majority of consumers prefer a 'personal agent'

Some 82% of consumers say they would prefer to work with a 'personal agent' who can manage the whole process of...

25 May 2016

From: Breaking News

CMA challenges government over Land Registry privatisation

The Competition and Markets Authority (CMA) has challenged the government over its renewed attempt to privatise the Land Registry. Last week's Queen's...

24 May 2016

From: Breaking News

Education, Education, Education – and renting and buying, too

So what is it with young people failing to stand up for themselves and not making the most of their money...

20 May 2016

From: Features

Time to stick it up: Agents still not complying with transparency law

Running a business is not easy, but sometimes it becomes harder because we are expected to modify our behaviour due to...

20 May 2016

From: Features

Advertising watchdog intervenes over OnTheMarket stock and share claims

OnTheMarket has changed the claims it makes to prospective clients about its stock levels and market share compared to Zoopla, following...

18 May 2016

From: Breaking News

FCA wants much more consumer choice in the mortgage market

The Financial Conduct Authority is to encourage lenders to give would-be buyers more choice in the mortgages available. In the Responsible Lending...

17 May 2016

From: Breaking News

OnTheMarket has helped online agencies thrive, says Russell Quirk

Russell Quirk - whose online agency eMoov is banned from OnTheMarket - says the new portal has indirectly helped onliners rather...

17 May 2016

From: Breaking News

Property Natter – the top five Proptech products

Last time out I spoke about the beginnings of a PropTech revolution, with two major London-based events in the offing over...

13 May 2016

From: Features

Over 40 agencies agree to fund joint litigation against Agents' Mutual

Over 40 separate estate agencies have agreed to join forces to fund litigation against Agents’ Mutual, parent company of OnTheMarket. The firms represent...

13 May 2016

From: Breaking News

Sarah Beeny's Tepilo defiant after accusation it 'hides' bad reviews

Tepilo, the online agency set up by Sarah Beeny, has come out fighting after The Times newspaper accused it of ‘hiding’...

12 May 2016

From: Breaking News

Zoopla claims it has overtaken Rightmove for brand awareness

Zoopla says its latest research shows it has now achieved a record level of national brand awareness and leads UK property...

12 May 2016

From: Breaking News

All change? Industry to be asked how to shake-up house buying

The government is staying tight-lipped about it for the moment but there may be a major shake-up in house buying on...

11 May 2016

From: Breaking News

Britain’s best letting agents

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

10 May 2016

From: Features

End of stamp duty buying-frenzy leads to small dip in house prices

House prices dipped by 0.8 per cent in April, the first month of the stamp duty surcharge and the period when...

10 May 2016

From: Breaking News

OnTheMarket's agent tally hits 7,000 including letters of intent

OnTheMarket says it now has the support of over 7,000 estate and letting agency offices. This includes those formally contracted now and...

09 May 2016

From: Breaking News

CMA: compensation now possible after competition law breaches

The Competition and Markets Authority - which has been active in the estate agency industry since its inception in April 2014...

06 May 2016

From: Breaking News

Countrywide puts ex-banker in charge of flagship estate agency

A new managing director is in post at high-end agency Hamptons International - and in line with some recent appointments by...

05 May 2016

From: Breaking News

Do your staff reflect the standard of your service?

As property ‘experts’, sector know-how and experience sits centrally to everything we do, right? Of course, but it’s certainly not the only...

29 April 2016

From: Features

Conveyancing initiatives put the emphasis on modernisation

Two initiatives appear to show efforts by the conveyancing industry to make its house transaction processes quicker and more appropriate to...

28 April 2016

From: Breaking News

Agency quits OnTheMarket following CMA's collusion warning

A London agent says he has quit OnTheMarket and Agents’ Mutual as a result of the intervention of the Competitions and Markets...

26 April 2016

From: Breaking News

Firm identifies key phrases most used by buyers searching online

A digital marketing agency says it has identified ‘top key phrases’ used by would-be buyers when they begin their property searches...

26 April 2016

From: Breaking News

Kings strike gold at the UK estate agency ‘Oscars’

Winners’ reactions and views from a fantastic day of celebration! The Kings Group scooped the gold award for Best Estate Agent in...

25 April 2016

From: Features

Portal juggling: analyst claims possible inflated prices and 'false impressions'

Research by data company Propcision claims that portal juggling - the listing and re-listing of the same properties - risks inflating...

25 April 2016

From: Breaking News

Consumer group claims strong public support for stamp duty surcharge

A consumer group which champions home owners claims twice as many members of the public support the stamp duty surcharge as...

22 April 2016

From: Breaking News

Rival agency-software firm says jury's out over Zoopla's PSG acquisition

Agency software company Dezrez says the jury is out on whether Zoopla’s acquisition of the Property Software Group will be considered...

21 April 2016

From: Breaking News

Housing guru demolishes Shelter 'scaremongering' on first time buyers

Respected housing analyst Kate Faulkner is accusing campaigning charity Shelter of ignoring key facts and scaremongering about the alleged difficulties of...

20 April 2016

From: Breaking News

Online agency accuses traditional agents of 'hiding' VAT on fees

Online agent House Network has accused unspecified numbers of traditional estate agents of hiding their VAT fees.  A statement from the agency...

14 April 2016

From: Breaking News

EweMove chief slams government and portals over digital innovation efforts

An executive director at hybrid estate agency EweMove has hit out at the government’s apparent support for innovation in the house...

12 April 2016

From: Breaking News

CMA publishes open letters warning against fake and misleading 'customer' reviews

The Competitions and Markets Authority has sent two open letters - one to online publishers and one to marketeers - warning...

06 April 2016

From: Breaking News

Online sales site seeks £1m investment and claims amazing fall-through rate

Settled, the online property sales site which launched last year, is now looking for an additional £1m in investment from funds...

05 April 2016

From: Breaking News

Money laundering customer due diligence on buyers – is it an obligation?

There is a substantial amount of misunderstanding over this question, which needs clarifying.   In general terms, the Money Laundering Regulations require...

01 April 2016

From: Features

Zoopla introduces 'running costs' tool to emphasise consumer focus

Zoopla is this week introducing a new 'running costs' tool, being launched with the help of new TV advertising, to increase...

22 March 2016

From: Breaking News

Home owners' consumer group says Brexit may lead to house price falls

The influential Home Owners’ Alliance pressure group says Britain pulling out of the EU would probably depress house prices. The HOA - a...

22 March 2016

From: Breaking News

Property Natter: the future of software

The days are getting longer, the sun is starting to appear on a more regular basis, Easter is just around the...

18 March 2016

From: Features

Money laundering obligations – Who do they apply to?

There is widespread misunderstanding within agency concerning money laundering obligations.  The first thing to note is that contrary to popular belief the...

18 March 2016

From: Features

Should estate agent boards be banned?

Agents' boards get a lot of stick. Many see them as stains on the landscape, some see them as useless in...

18 March 2016

From: Features

Watchdog orders company to stop writing fake customer reviews

The Competition and Markets Authority has ordered a company to stop writing fake reviews for small businesses and to try to...

08 March 2016

From: Breaking News

Agents Mutual founder's website relaunches rich with consumer features

London estate agency Douglas & Gordon, one of the firms which founded Agents’ Mutual, has launched a new website with a...

01 March 2016

From: Breaking News

No change of course says Countrywide chief after 37% profits slump

The chief executive of Countrywide says there’s “no change of course” after a 37 per cent slump in operating profits were...

25 February 2016

From: Breaking News

Portal brand awareness analysis shows Zoopla rivalling Rightmove

Research conducted for Zoopla Property Group claims its own Zoopla portal has a higher level of ‘spontaneous awareness’ than Rightmove amongst...

24 February 2016

From: Breaking News

Market boost as buyers get best choice of mortgage products since 2007

Consumer choice of mortgage products has reached a near-eight-year high with 17,132 products available on the market. This is the highest number...

23 February 2016

From: Breaking News

Analyst berates cheeky government over home ownership figures

A respected housing market analyst says “it's a bit cheeky” of housing minister Brandon Lewis to claim credit for figures suggesting...

22 February 2016

From: Breaking News

Property and technology: The birth of the silicon brick?

The amount of column inches taken up by ‘property’ is at an all-time high.  In my mind there are two major contributing...

20 February 2016

From: Features

Countrywide chief praises 'consumer-friendly good-value' top portals

The chief executive of Countrywide has lavished praise on Rightmove and Zoopla for being consumer-friendly and offering agents good value marketing.  Alison...

17 February 2016

From: Breaking News

CMA opens investigation into unnamed review websites

The Competition and Markets Authority has updated its advice to all online review sites - including those for estate agencies and...

12 February 2016

From: Breaking News

OnTheMarket loses Gold member agency to Zoopla

It is reported this morning that OnTheMarket has lost one of its key early investors, the Gascoigne Halman agency which is...

10 February 2016

From: Breaking News

Which? asks consumer to choose - online agents or traditional agents?

The website of the consumer group Which? is asking for readers’ experiences as to which is the better choice - using...

05 February 2016

From: Breaking News

Consumer group hits out at dangerously flawed stamp duty surcharge

A consumer group which supports the principle of a stamp duty surcharge on second homes and buy to let properties has...

01 February 2016

From: Breaking News

Property Natter: Marketing Jargon Buster

Marketing and property often go hand in hand. But from time to time you might come across certain marketing terms that...

30 January 2016

From: Features

Maud Rousseau, Searchflow Group Marketing and Communications Director

This week, SearchFlow launches it new brand. Group Marketing and Communications Director, Maud Rousseau discusses the ethos behind the new brand...

21 January 2016

From: 60 Second Interview

OTM Fury Road(Show)

I'm sure most of you have seen, or at least heard of the Mad Max series of post-apocalyptic dystopian fantasies.  The latest...

18 January 2016

From: Features

Two regional agency brands add 37 offices to OnTheMarket

The Nottingham and Harrison Murray estate agencies - both owned by the Nottingham Building Society - have announced they are to join...

18 January 2016

From: Breaking News

Why I've said no to PLC approaches

Do you remember Martha Lane-Fox? She was the poster girl for lastminute.com and an icon of the dot.com bubble that ended...

15 January 2016

From: Features

The value of a brand in property

For the team at Andrews, the new year started a long time ago. Almost two years ago to be precise as...

15 January 2016

From: Features

Zoopla to partner Ideal Home Show with ticket offers for member agents

Zoopla is to become a partner with the Ideal Home Show this spring, which is expected to attract over 250,000 visitors. The...

15 January 2016

From: Breaking News

Controversial private sales website takes over disability property register

The Accessible Property Register, a website specialising in promoting wheelchair-accessible homes, has been taken over by TheHouseShop.com.  APR was set up by...

13 January 2016

From: Breaking News

Estate agency chief says he loves OnTheMarket - but cannot join up

The founder and co-owner of hybrid estate agency EweMove has written to the chief executive of the OnTheMarket portal, lavishly praising...

06 January 2016

From: Breaking News

Competitions authority to assess accuracy of review websites

The Competition and Markets Authority says one of its priorities for 2016-17 is to pursue a project analysing the accuracy and...

04 January 2016

From: Breaking News

You read it here first – what to look for in 2016

There’s been plenty of forecasting in recent weeks - banks, consultancies and high-end estate agents have predicted house prices in the...

31 December 2015

From: Features

Sean Hooker, Head of Redress, PRS

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

23 December 2015

From: 60 Second Interview

2016 will need some thought

In many respects 2015 has been a good year. Despite global challenges, we have seen a marked improvement in the UK...

11 December 2015

From: Features

Sarah Beeny says Tepilo turnover will top £10m in 2016

Sarah Beeny says Tepilo has seen a 400 per cent increase in turnover and aims to exceed £10m in turnover next...

11 December 2015

From: Breaking News

Tech start-up wants 2,000 agents to co-brand tool for home-movers

The company behind Homeshift, an online tool which helps home-movers, says it aims to build on its current 200 estate and...

09 December 2015

From: Breaking News

Anger over CHAPS change that will force agents to open longer

The little-publicised extension of the CHAPS settlement day - taking the closure up to 6pm from next summer - has received...

07 December 2015

From: Breaking News

Most mortgage borrowers don't know their interest rate, claims Which?

New research from the mortgage advice section of the consumer group Which? reveals that one in three mortgage holders have no...

07 December 2015

From: Breaking News

Property Natter: the end of an era

It was an end of an era in the property world this week. Christopher Hamer stepped down as the Property Ombudsman...

04 December 2015

From: Features

Property ownership is fine – if it’s on an industrial scale

I’m sure I’m not the only estate agent confused by the Government’s approach to residential property ownership. Many of the current ministerial...

04 December 2015

From: Features

Consumer group wants property details to include price per square foot

The influential lobbying group the HomeOwners’ Alliance wants estate agents to quote the price per square foot of properties to allow...

03 December 2015

From: Breaking News

Ex-Which? man joins The Property Ombudsman council

A former employee of consumer body Which? has been appointed to the council of The Property Ombudsman, one of the industry’s three...

01 December 2015

From: Breaking News

OTM finds out what happens when 'rent a crowd' goes home

OnTheMartket (OTM) recently wrote to its membership saying how well its doing, how membership has increased beyond expectations and how it...

27 November 2015

From: Features

Bank says OnTheMarket has 'disrupted' but will be merely a blip

The Hamburg-based Berenberg Bank is the latest to send a briefing to investors on the so-called portal wars - and while...

26 November 2015

From: Breaking News

Autumn Statement: Osborne to unveil mortgage and Help To Buy ISA details

It is anticipated that the government will reveal more details of how it proposes to simplify mortgage fees and make mortgage...

25 November 2015

From: Breaking News

'Brand incubator' invests in online agency relaunching in January

A so-called ‘brand incubator’ has invested in online estate agency Settled. Settled launched in January 2015 but has had negligible impact even...

24 November 2015

From: Breaking News

Property Natter: a Facebook seller and the crowdfunding craze

An interesting story caught my eye a few weeks ago. A man from Lytham St Annes in Lancashire attempted to sell...

20 November 2015

From: Features

Most agents don't check vendor-neighbour disputes - claim

An insurance company claims that around 60 per cent of estate agents do not check with their vendor clients about disputes...

10 November 2015

From: Breaking News

Savills hires new creative agency to lead residential marketing

Savills has hired Isobel as its main creative agency to work on the marketing of its residential division.  Communications industry publication Campaign...

10 November 2015

From: Breaking News

New legislation means letting agent training is more important than ever

With a raft of new legislation introduced recently now will be the ideal time to think about whether staff are up...

06 November 2015

From: Features

Richard Rawlings’ OnTheMarket open letter keeps portal rivalry on the boil

Fierce debate continues over an open letter sent by a top consultant to OnTheMarket at the end of last week, accusing...

02 November 2015

From: Breaking News

Senior industry figure says 'one other portal' rule has led to transaction decline

One of the best known figures in estate agency consultancy, Richard Rawlings, has written to OnTheMarket urging it to drop the...

30 October 2015

From: Breaking News

Countrywide – A Titanic failure waiting to happen?

It’s rare for an incumbent to pivot to a disruptive business model, even in the face of compelling logic that they...

30 October 2015

From: Features

Central London agent in dispute with OnTheMarket over fees, leads, visits

A central London estate agent is in dispute with OnTheMarket over its leads, number of agencies on board, and visits from...

29 October 2015

From: Breaking News

Zoopla claims OTM's 'spontaneous brand awareness' is only 2%

Research commissioned by Zoopla claims it remains the property portal in the UK with the highest spontaneous national consumer brand awareness. The...

29 October 2015

From: Breaking News

Calling all local Estate Agents…

YourLocalAgent.com Some 91% of the public use search engines to find information every day and 91% of these always or most of...

27 October 2015

From: Sponsored Content

Property Natter: Quirky views, website traffic and a love affair with 'hybrid'

I’m writing this from the brand spanking new Center Parks in Woburn Forest. Set within 365 acres of lush Bedfordshire forest,...

23 October 2015

From: Features

Agents 'missing out on income by not charging for referrals' - claim

A company is claiming that estate agents are missing out on substantial potential income by not charging for referrals of clients...

22 October 2015

From: Breaking News

Countrywide upheaval continues as 'digital future' chief resigns

Countrywide says the man charged with planning the organisation’s digital future is to step down - just days after he was...

20 October 2015

From: Breaking News

OnTheMarket fails on visitor-numbers and consumer-loyalty says eMoov

Challenger portal OnTheMarket is “not attracting a meaningful audience or engaging with its users” and so is likely to fail according...

20 October 2015

From: Breaking News

Online agency teams up with Property Detective to offer local-area info

Online estate agent SellMyHome is teaming up with local-area research information provider Property Detective to offer what it calls a “hybrid”...

20 October 2015

From: Breaking News

Why audience size and user engagement really matters

Over the past few years Rightmove and Zoopla Property Group (ZPG) have each been spending massive sums on marketing and product...

16 October 2015

From: Features

Not Online, not High Street - future agencies to be Hybrid says Countrywide

The future estate agency model is going to be neither the traditional High Street office nor the online-only alternative - instead...

16 October 2015

From: Breaking News

Agents’ Mutual’s latest ‘letter of intent’: what’s in it for agents?

The consumer is King and to protect sellers and buyers' best interests estate and letting agents have to operate in the...

09 October 2015

From: Features

The Big Debate: Online versus Traditional Agency - we want your questions

One of the industry debates of the year will be held next week when the inaugural FUTURE : Property Tech conference...

05 October 2015

From: Breaking News

Can easyProperty find its place amongst the new online establishment?

The big online estate agencies appear to have come of age. No, no - I'm not saying they're good, bad, better or...

02 October 2015

From: Features

How ‘lush’ is your CRM?

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

02 October 2015

From: Features

TPO revises codes of practice to include consumer and deregulation laws

The largest of the three government-approved redress schemes, The Property Ombudsman, has updated its codes of practice to include new legislation...

02 October 2015

From: Breaking News

Sheffield: an example of how a local authority can enforce compliance

It’s been nearly a year since all lettings and property management agents have been legally required to join a redress scheme...

25 September 2015

From: Features

Let's not stand back and blame the market for inactivity

Despite seeing the word in many industry pieces, using ‘crisis’ to describe anything related to the UK housing market at present...

18 September 2015

From: Features

Alex Chesterman Q & A: The Results (Part II)

Readers of Estate Agent Today and Letting Agent Today were given an exclusive opportunity to pose questions to Zoopla Property Group...

16 September 2015

From: Features

Watchdog bans most trustworthy statement by raterAgent website

The Advertising Standards Authority has banned a statement by the estate and letting agency review site raterAgent describing it as the...

16 September 2015

From: Breaking News

allAgents unveils 2015 'consumer-rated' award winners

allAgents has revealed its 2015 estate agency award winners, based on reviews posted from September 1 2014 to August 31 this...

15 September 2015

From: Breaking News

eMoov to expand into US property sales market

eMoov, arguably Britain’s highest-profile online estate agency, says it is “inevitable” that it will enter the US sales market in the...

15 September 2015

From: Breaking News

Alex Chesterman Q & A: The Results

Readers of Estate Agent Today and Letting Agent Today were given an exclusive opportunity to pose questions to Zoopla Property Group...

14 September 2015

From: Features

Agent says Trading Standards CPR guidance is complete mess

A High Street estate agent has branded the latest guidance to the industry on Consumer Protection Regulations as “a complete mess”...

14 September 2015

From: Breaking News

Official watchdog to review MMR impact on consumers and housing market

The Financial Conduct Authority says it is to hold a review of the mortgage market after last year’s controversial MMR to...

07 September 2015

From: Breaking News

Portal wars: OnTheMarket and Zoopla figures conflict again

The war of words and statistics between rival portals continues apace as OnTheMarket says its visits hit a record last month according...

07 September 2015

From: Breaking News

A customer service 'WOW' must now come as standard

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...

04 September 2015

From: Features

We’re all disrupters now

It’s become almost obligatory for start-ups in many industries – frequently online agents in the selling and letting business – to...

04 September 2015

From: Features

Concerns over agents' obligation to reveal property defects

There have been concerns raised over new trading standards guidance for estate agents on having to reveal ‘significant defects’ about properties...

03 September 2015

From: Breaking News

New official guidance to help agents meet CPRs and BPRs

A new trading standards Guidance on Property Sales has been launched aimed at improving estate agency service to customers.  The Powys-based National...

02 September 2015

From: Breaking News

Property Natter: how to make PR work for you

Public relations is big business these days. Whole companies are set up purely to provide this service. Major corporations have in-house...

21 August 2015

From: Features

Revealed - what the public really thinks of estate agents

Estate agents have received a substantial thumbs up from a large survey of 1,990 people. On top of that, the survey was...

17 August 2015

From: Breaking News

So what will house prices do this autumn?

Agents across the country, hopefully refreshed by a nice holiday somewhere warm, will be gearing up for the phones to start...

14 August 2015

From: Features

Rightmove redesign thanks to ever-more mobile users

Rightmove is to relaunch its portal with a design to emphasise what it claims is increasing consumer-friendliness and ever-higher volumes of...

13 August 2015

From: Breaking News

Zoopla reports rise in estate agency membership and listings

Zoopla is back in business with its trading update to the City this morning revealing that it has a net growth...

12 August 2015

From: Breaking News

'Complaining Cow' warns of property redress chaos

A consumer champion says a new privatised system of Alternative Dispute Resolution, being introduced in October, threatens to create ‘complaints chaos’...

10 August 2015

From: Breaking News

First sign of housing market stability says price index

UK average house prices rose 0.4 per cent in July taking the annual pace of change up to 3.5 per cent,...

05 August 2015

From: Breaking News

Agents invited to Trading Standards review briefing

Agents and other property professionals are being invited to a briefing on how new trading standards guidance will affect the industry. The...

30 July 2015

From: Breaking News

Zoopla partners fledgling portal to offer tradesmen leads

Zoopla Property Group has launched a new service across Zoopla and PrimeLocation to provide users with access to thousands of professionals and...

29 July 2015

From: Breaking News

Portal wars: Bank says OTM's impact 'declining'

Analysis of Britain’s three rival property portals shows that Rightmove is strengthening its position, Zoopla’s loss of agents has stabilised, and...

28 July 2015

From: Breaking News

Why estate agents must come to terms with change

A riposte to Paul Smith's article 'Why Estate Agents Must Stand Up to the Power of the Portals' I just read an...

17 July 2015

From: Features

HomeOwners’ Alliance – an organisation to watch

There is a very interesting but easily-overlooked piece of information at the end of the National Trading Standards Estate Agent Team’s...

17 July 2015

From: Features

Zoopla claims top spot for portal brand awareness

Zoopla claims that new research shows it leads all UK property portals with the highest level of national consumer brand awareness. The...

17 July 2015

From: Breaking News

Online agent tries pay-as-you-go fee structure

Online estate agent HouseSimple has launched what it calls a “weekly pay-as-you-go estate agent service” which asks sellers to pay from...

16 July 2015

From: Breaking News

Rightmove PR coup as it launches another price index

Rightmove, which for many years has published a heavily-publicised monthly monitor of asking prices of homes on sale, is now extending...

15 July 2015

From: Breaking News

Trading Standards unveil property sales guidance

The National Trading Standards Estate Agency Team has prepared a draft of revised guidelines on property sales, to replace the old...

14 July 2015

From: Breaking News

Call to devolve agency regulation to Scottish Parliament

People buying or selling property in Scotland would be better protected if the regulation of estate agency was devolved to the...

07 July 2015

From: Breaking News

Agents told to push buyers towards independent surveys

The not-for-profit Residential Property Surveyors Association wants estate agents to tell clients they should commission 'real' surveys and not settle for automated valuat