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KEYWORD "Consumer" - 649 RESULTS
When and why are your customers getting in touch?

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

20 October 2018

From: Features

Property viewings - how to keep up with evolving consumer demands

The culture of impatience and instant gratification has a lot to answer for. It has forced the hand of the property...

17 October 2018

From: Features

Government to make new homes freehold with ground rents capped

The vast majority of new-build houses are to be sold as freehold with ground rents for new leases capped at £10...

14 October 2018

From: Breaking News

Can negative google and Facebook reviews damage brand reputation?

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

13 October 2018

From: Features

Government unveils new body 'to raise agency standards'

The government has unveiled a new body which, it claims, will raise agency standards. There is a long-standing commitment from the government...

12 October 2018

From: Breaking News

OnTheMarket 'not profitable until 2021, but share price could rise 35%'

One of the brokers working with OnTheMarket says the portal will not be profitable until 2021, but predicts that its target...

12 October 2018

From: Breaking News

OnTheMarket figures reveal staff growth and 'New & Exclusive' emphasis

OnTheMarket’s trading figures for the six months to the end of July show, as predicted, losses while the company is building...

11 October 2018

From: Breaking News

Banned advert highlights dangers of sales claims about rental yields

The Advertising Standards Authority has banned an advertisement for a new development in London after complaints over claims about the yields...

10 October 2018

From: Breaking News

Purplebricks share price slumps to 18-month low - but why?

Purplebricks’ share price dropped yesterday to barely over 200p - its lowest level for some 18 months and reflecting a near...

10 October 2018

From: Breaking News

Referral fees: agents must be more transparent, government says

A government minister has told the estate agency industry that it must be more transparent over the issue of referral fees. In...

09 October 2018

From: Breaking News

Don’t be hasty in ditching your high street office

Several agents have asked me whether they should consider ditching their high street offices and move to an out of town...

06 October 2018

From: Features

Property fraud: insurance firm offers cover, as police seek help on new case

An insurance company is launching a policy which it says will protect consumers with comprehensive cover in the event of a...

04 October 2018

From: Breaking News

Yet another Ombudsman - this time one covering only new homes

The government, which only recently said there would be one Ombudsman covering the entire housing sector, has announced that there is...

02 October 2018

From: Breaking News

The link between Brexit and the online agent debate

From where I’m standing there’s a lot in common between the debate between online and traditional agents, and the argument over...

29 September 2018

From: Features

Increased Trading Standards budget should focus on CPRs compliance

You will perhaps have seen recently that the Government has decided to boost funding to the regulator, the National Trading Standards...

29 September 2018

From: Features

Ditch High Street branches and use serviced offices, urges agency chief

Increasingly cash-strapped traditional estate agencies should consider abandoning their High Street offices and work from serviced offices or similar lower-profile and...

28 September 2018

From: Breaking News

Some conveyancers to give upfront service and price information

Some conveyancers must publish some price and service information on their websites and in other media from December 6, according to...

28 September 2018

From: Breaking News

Marco Ferrara, Director of Tili

Who are you and what does it say on your business card? Marco Ferrara, Director of Tili What is Tili and what does...

26 September 2018

From: 60 Second Interview

Competition offering house as a prize is blasted as 'misleading'

The perils of property competitions and raffles have once again been demonstrated, this time with the Advertising Standards Authority upholding three...

26 September 2018

From: Breaking News

Is the surge in Equity Release killing the downsizing market?

The rise and rise of Equity Release continues with a more-than-doubling of the number of product options on the market in...

25 September 2018

From: Breaking News

Estate agency branch layouts - students drafted in to design the future

Industry supplier Mid West Displays has drafted in students from the University of Wolverhampton to design future estate agency branches. The company...

21 September 2018

From: Breaking News

Connells-owned online agency Hatched to close immediately

The Connells-owned online agency Hatched is to close with immediate effect. A statement from the company says: “Online estate agency Hatched will...

20 September 2018

From: Breaking News

How can the modern agent use print marketing to their advantage?

Over the last 10 years, so much has changed within the marketing sector, including the surge of mobile use, the way...

19 September 2018

From: Features

Agents transferred to rival as prominent firm quits resi property sector

The eight strong residential estate agency team of a prominent Scottish law firm is being off-loaded to a rival, according to...

17 September 2018

From: Breaking News

Estate agency banned from taking credit for historic testimonial

A website claim by the London estate agency Moveli has been banned by the Advertising Standards Authority after a complaint from...

12 September 2018

From: Breaking News

PropTech Today: So why is PropTech just like teenage sex?

DISCLAIMER: The author of this article retains no responsibility for any reader discomfort experienced when recalling the seemingly endless horrors of...

12 September 2018

From: Breaking News

Online reviews: huge and growing distrust from the general public

There’s been a huge vote of no-confidence in online reviews, often used for marketing by many online agencies and some traditional...

11 September 2018

From: Breaking News

Ombudsman calls for new build homes to be included in consumer redress

The Property Ombudsman has urged the government to bring the new homes build sector under consumer redress. New builds are not currently...

10 September 2018

From: Breaking News

Leasehold scandal continues - almost all buyers regret their purchase

Almost all buyers of new build houses who purchased a leasehold regret doing so, and the vast majority say they definitely wouldn't...

07 September 2018

From: Breaking News

Out of office - absent conveyancers causing transaction delays

Fresh data from a PropTech firm suggests that 'conveyancer absenteeism' is causing severe delays to property transactions. When You Move reports that...

06 September 2018

From: Breaking News

Agents and suppliers to appeal to CRMs for better PropTech collaboration

An upcoming event will see a panel of well-known agents and suppliers appeal for better collaboration between industry stakeholders, particularly CRM...

06 September 2018

From: Breaking News

TPO announces key changes as membership nears 20,000

The Property Ombudsman scheme (TPO) has announced a series of changes to both its board and internal processes. The organisation has also...

06 September 2018

From: Breaking News

Over 7,000 votes cast for second annual conveyancing ESTAS

Some 175,000 pieces of data relating to service in the conveyancing sector have been provided by 7,000 consumers for the second annual Conveyancer Awards...

06 September 2018

From: Breaking News

OnTheMarket TV ad banned by watchdog over new and exclusive claims

The Advertising Standards Authority (ASA) has upheld one of two complaints made against OnTheMarket's TV and print advertising. The complaints refer to...

05 September 2018

From: Breaking News

'Agent commission fees are second biggest daylight robbery' - Emoov

Hybrid agency Emoov has released research in which it claims consumers rank high street estate agency commission fees as the second...

05 September 2018

From: Breaking News

'Ideas, insights and inspiration' - complete rebrand for displays supplier

One of the industry's best-known suppliers for displays has undergone a complete rebrand, showcasing a new logo and website. Mid West Displays...

05 September 2018

From: Breaking News

Approved: rules to make it easier for consumers to choose conveyancers

New rules set out by the Council for Licensed Conveyancers (CLC), which aim to support consumer choice, have been approved by...

03 September 2018

From: Breaking News

It's an early bath for downstairs bathrooms - agents say they wipe off value

A downstairs bathroom could knock up to 6% off the value of a property, according to estate agents.  Having a family bathroom...

03 September 2018

From: Breaking News

Crackdown on agents likely as government doubles funding for regulator

In a surprise weekend announcement the government has almost doubled funding for the National Trading Standards Estate Agency Team - the...

01 September 2018

From: Breaking News

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical...

29 August 2018

From: Sponsored Content

CPRs; the implications

In 2014 The Properties Misdescriptions Act was repealed and replaced with the Consumer Protection from Unfair Trading Regulations, otherwise known as...

29 August 2018

From: Sponsored Content

OnTheMarket now has 57% of branches but warns again on charges

OnTheMarket has seen another increase in listings to more than 10,500 offices, but it is repeating a warning that its free...

24 August 2018

From: Breaking News

Speed up ban on abusive leasehold rules, law firm urges government

A specialist property law firm is calling on the government to speed up changes in the law to avoid abusive leasehold...

23 August 2018

From: Breaking News

Training is 'key to improve service levels' says agency boss

The UK division of US-based estate agency Keller Williams says agents need access to internal training if service levels across the...

16 August 2018

From: Breaking News

Desperate agents deliberately overvaluing, claims PropTech company

A PropTech firm has adopted the unusual position of claiming some agencies deliberately over-value properties in a bid to win instructions. Agent...

14 August 2018

From: Breaking News

Property Redress Scheme adds 1,750 members after redress shake-out

The Property Redress Scheme says it’s recruited another 1,750 members following the shake-out last week when one of its rival redress...

13 August 2018

From: Breaking News

Marketing automation can make your business smarter

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

11 August 2018

From: Features

Property Natter: Q&A with Stephen Ludlow, ludlowthompson

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...

11 August 2018

From: Features

Top economists still pessimistic about housing market fortunes

The EY ITEM Club, regarded as one of the most influential groups of economists in the UK, says it’s still “dubious”...

09 August 2018

From: Breaking News

Shock as average house price reaches its highest-ever level

In a surprise announcement, house prices picked up in July with the annual rate of growth rising from 1.8 per cent...

08 August 2018

From: Breaking News

Pundit Henry Pryor in scathing attack on house price indices

Outspoken property commentator and buying agent Henry Pryor has made a scathing attack on some of the main house price indices. In...

06 August 2018

From: Breaking News

Estate agency – it’s still about interactions not transactions

Making my way to our London office on a busy commuter train, my mind got busy thinking about the new do-it-yourself...

04 August 2018

From: Features

Conveyancing body wants fees listed on law firms' websites

The Council for Licensed Conveyancers says it wants legal practice websites to list cost information, including whether they have referral arrangements. The...

02 August 2018

From: Breaking News

How can agents save time on their core marketing activities?

In a world increasingly obsessed with all things digital, it's no surprise that many estate agents are choosing to experiment with...

01 August 2018

From: Sponsored Content

Exclusive: estate agencies closing - data shows how many and where

Data prepared for the BBC and shared with Estate Agent Today gives a snapshot of how estate agencies, lettings agencies and...

01 August 2018

From: Breaking News

Connells Group pre-tax profits dip, blaming difficult market conditions

Connells Group - which now says it’s the country’s largest estate agency by market share and numbers of homes sold -...

01 August 2018

From: Breaking News

Property Natter: a changing of the guard?

The big story to break this week in the property world was the announcement by the new owner of Humberts that...

28 July 2018

From: Features

Agency branches spend almost £1,000 per month on average on Rightmove

‘Up’ is the key word in Rightmove’s figures for the first half of 2018, released to the City and to shareholders...

27 July 2018

From: Breaking News

Fees row: Spotlight on Ombudsman after court case decision

The couple at the centre of a court case about agents’ fees say the issue could have been resolved earlier had...

27 July 2018

From: Breaking News

I know the secret behind Purplebricks, says industry newcomer

A businessman who’s just entered the estate agency industry says he’s got the secret behind Purplebricks’ success - even though he...

26 July 2018

From: Breaking News

Play the 'luxury' game! Startling advice to traditional estate agents

Traditional estate agencies should make their work appear more of a luxury and even showcase the prices of individual elements that...

26 July 2018

From: Breaking News

Customer service - why is it so important to your agency?

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...

25 July 2018

From: Features

Countrywide - change it, close it or sell it? Four experts have their say

The agonisingly painful decline of Countrywide continues, with no one sure whether it is the darkest hour before the dawn or...

25 July 2018

From: Breaking News

Online chief’s outburst against living in the past High Street agents

The former head of Rightmove’s lettings division has blasted High Street estate agencies for “living in the past, charging exorbitant fees...

23 July 2018

From: Breaking News

Referral fees – why a ban won’t make services cheaper

We are currently engaged in consultations with our members to help to find a practical solution to the concern of the...

21 July 2018

From: Features

OnTheMarket vs Rightmove?

As you probably know, I have been no fan of OnTheMarket (OTM) over the years. You may see this admission as...

20 July 2018

From: Features

We're not trying to disrupt agents insists market website chief

The creators of a website using market data to define postcodes as hosting a seller’s market or a buyer’s market have...

20 July 2018

From: Breaking News

Scrap rival redress schemes! Ombudsman Services backs government call

One of three schemes with government backing to offer redress for complaints about estate and letting agents has reignited the debate...

18 July 2018

From: Breaking News

£200 a month to run your own estate agency says company boss

The UK division of Keller Williams, the world's largest estate agency, says it can help entrepreneurial agents to set up their...

17 July 2018

From: Breaking News

Agents misleading buyers about in-house mortgage services, says Which?

The consumer group Which? says some estate agents are misleading buyers about in-house mortgage services.  The consumer group has issued a number...

16 July 2018

From: Breaking News

Kit Malthouse - We’ve obviously had enough of experts

It may not be a good idea for a journalist to be personal about a politician, so I write about our...

14 July 2018

From: Features

Rebel agent turns fire on ZPG as advertising watchdog ponders sanctions

The Advertising Standards Authority says its compliance team is considering its next steps following the refusal of estate agency PDQ Estates...

12 July 2018

From: Breaking News

Banned! Maverick agent must not repeat claims about Purplebricks

An agent from Cornwall who has waged a long-running campaign against online agencies in general and Purplebricks in particular has been...

11 July 2018

From: Breaking News

No house price rises until 2023 - that's what left-wing think tank wants...

A left-leaning think tank is urging the Bank of England to manipulate the housing market to ensure house prices don’t rise...

11 July 2018

From: Breaking News

House price rises will struggle this year and next, say top economists

One of the UK’s leading group of economic experts has repeated its warning that housing market is not going to see...

09 July 2018

From: Breaking News

Help To Buy and similar schemes curtailed on new leasehold houses

The government says its funding schemes such as Help To Buy will no longer be applied to what it calls “unjustified...

03 July 2018

From: Breaking News

Estate agency as it used to be - EAT looks back at 2008

Estate Agent Today is 10 years old this weekend. We hope you’ll agree that’s a cause for celebration and a great...

29 June 2018

From: Breaking News

Watch Out London - other city housing markets are closing the gap

Hometrack says other cities are now closing the gap on London in terms of house prices and market value. The latest Hometrack UK...

29 June 2018

From: Breaking News

Purplebricks pledges to appeal latest ban on advertisement

Another Purplebricks ad has been stamped down on by the Advertising Standards Authority following a complaint by Hunters Property Group - but...

27 June 2018

From: Breaking News

‘Word of mouth is better than reviews when choosing an agent’

A survey shows only 18 per cent of vendors favour reviews over personal recommendations when it comes to choosing an estate...

25 June 2018

From: Breaking News

More gloom and doom: economists say market won't improve this year

The housing market “is clearly currently struggling to gain traction” and any real upturn ”will remain elusive over the coming months”...

20 June 2018

From: Breaking News

Kane so able but England so frustrating! Our guest reviewer’s verdict...

So what did you think of the match? A deserved 2-1 win or a lucky victory snatched from the jaws of...

19 June 2018

From: Breaking News

‘Unknown' online agency has 2,500 listings and best-ever month

The young entrepreneur behind Doorsteps, the estate agency that deliberately avoids the huge marketing razzamatazz of other online companies, says his...

14 June 2018

From: Breaking News

Marketing: Why boards remain so important for agents

The For Sale board is one of the oldest marketing tools available to agents, but it is still considered one of...

13 June 2018

From: Features

Agent to face trail - he denies lying over sales information

It is understood that an estate agent from Cornwall is to face trial over allegations that he misled potential customers over...

11 June 2018

From: Breaking News

Strewth! Purplebricks investigated by another Australian watchdog

News media in Australia say Purplebricks is the subject of an investigation by a consumer watchdog in the province of Western...

11 June 2018

From: Breaking News

How can agents make money from TV, broadband and utilities?

Letting agents are being advised to think seriously about how they can recoup costs to help compensate for the introduction of...

09 June 2018

From: Features

Three reasons why PropTech has become more than an industry buzzword

Having recently attended FUTURE: PropTech in London, it struck me just how far the integration of property and technology has progressed...

09 June 2018

From: Features

Expanded Emoov now one of the UK's top seven agencies, says Quirk

Russell Quirk, chief executive of Emoov, says his agency is now one of the top seven in the UK following its...

08 June 2018

From: Breaking News

Free-to-list property portal launched for estate agents

A property portal that describes itself as free-to-list has launched today, taking the industry by surprise - however, at least one...

06 June 2018

From: Breaking News

Sarah Beeny back in the boardroom, saying online agents will grab 70% share

TV property expert Sarah Beeny says she expects online agencies to take 70 per cent market share in the future -...

05 June 2018

From: Breaking News

Conveyancers may have to publish prices, services and reviews

As the process of making buying and selling more transparent continues to gather pace, the body that regulates conveyancers says it...

05 June 2018

From: Breaking News

Purplebricks under scrutiny as US watchdog discusses online agencies

The Federal Trade Commission - the US equivalent of the UK’s Competition and Markets Authority - will today discuss how the...

05 June 2018

From: Breaking News

Claims resurface of agents urging buyers to use preferred mortgage brokers

A magazine which earlier this year claimed that two big corporates pressured customers to use their preferred mortgage brokers has now...

04 June 2018

From: Breaking News

Property Natter – marketing magic, Mr T and GDPR fever

Last time out I looked at the growing importance of content, social media and design – but these should only form...

02 June 2018

From: Features

Agent battered by GDPR tells government: Cut the red tape!

An outspoken estate agent has given the government a clear message - get off our backs , ease the red tape...

01 June 2018

From: Breaking News

ZPG's Hometrack sell-off gets green light from Aussie regulator

ZPG’s sell-off of the Australian arm of housing data company Hometrack to REA Group, a multinational digital firm specialising in portals and...

31 May 2018

From: Breaking News

Be in charge of your own destiny – what does the future hold?

Any letting agent appreciates the effort, dedication, and sometimes heartache, that comes with running a business yet equally knows that when...

30 May 2018

From: Features

Almost half of agency branches have listing agreements with OnTheMarket

Property portal OnTheMarket has announced that it now has listing agreements with over 8,500 estate and letting agency branches.  It says that...

30 May 2018

From: Breaking News

GDPR Weekly: How often should you ask customers to update preferences?

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

29 May 2018

From: Breaking News

Portals' apathy for virtual viewings is stifling consumer engagement

A leading agent has urged major portals Rightmove, Zoopla and OnTheMarket to feature virtual viewings content more prominently on their platforms. Writing...

29 May 2018

From: Breaking News

Hunters opens Mid Wales office as it continues expanding west

National franchise agency Hunters has announced the opening of its latest branch in the Welsh town of Llandrindod Wells. The agency's third...

24 May 2018

From: Breaking News

Top agent continues media fightback and needs your heroic stories

Respected industry spokesperson Kristjan Byfield is continuing his fightback against the negative coverage of the agency industry in the mainstream press...

23 May 2018

From: Breaking News

Confidence is returning to the housing market, says Zoopla

Research by Zoopla suggests that homeowners' confidence in the property market is on the rise.  The property website's latest Housing Market Sentiment...

23 May 2018

From: Breaking News

Which hybrid agents and PropTech firms made the top 100 startups list?

Two online agents and a number of PropTech companies have been named in startups.co.uk's Startups 100 index. Coming in at number 64...

22 May 2018

From: Breaking News

Here are four ways data can improve your business

How can you use data to benefit and better your business? It’s something you’ll no doubt have asked yourself down the...

21 May 2018

From: Sponsored Content

Help To Buy equity loan users told to beware of falling house prices

Consumer body Which? is warning that those who used the Help To Buy equity loan to purchase their homes could face...

18 May 2018

From: Breaking News

Ombudsman: fewer complaints about sales but lettings disputes soar

The Property Ombudsman has issued its annual report for 2017 and there’s good news for the estate agency side of the...

17 May 2018

From: Breaking News

Sellers losing thousands because of fall-throughs says group

One in five sellers suffer a fall-through costing them an average £2,700 - but many lose £5,000 or more. These are the...

14 May 2018

From: Breaking News

The future for Countrywide - Paul Creffield interview

The rise and fall - and perhaps rise again - of Countrywide has been of enduring interest to the agency industry...

12 May 2018

From: Features

Sigh of relief as interest rate rise put off for now

The Bank of England’s Monetary Policy Committee has decided to keep the base rate unchanged at 0.5 per cent this month. The...

10 May 2018

From: Breaking News

Goldman Sachs pours millions into mortgage Tech project

Trussle, which describes itself as the UK’s first online mortgage broker, has won £13.6m in financing from international investors led by...

10 May 2018

From: Breaking News

Major estate agencies in secret project to try to end delays in chains

Estate Agent Today understands several major national agencies and some smaller operators are involved in a project to understand why transaction...

09 May 2018

From: Breaking News

Buyers need more help to get the best mortgage deal, says FCA

The Financial Conduct Authority says house buyers need more help to find the best priced and most appropriate mortgage deal for their...

09 May 2018

From: Breaking News

GDPR Weekly: Best practice for gaining consent

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

08 May 2018

From: Breaking News

Fees ban does not mean agents can be devoid of quality

Recent void statistics have had me wondering how agents can juggle client and consumer demands in the face of the impending...

05 May 2018

From: Features

Social media 'may be better than reviews to assess some estate agents'

Emoov founder Russell Quirk says that in some cases social media might give a more accurate picture of an estate agency’s...

04 May 2018

From: Breaking News

Ombudsman: few agent complaints compared to those over new homes

One of the three official redress bodies serving the estate and lettings agency industry has conducted a survey of complaints across...

02 May 2018

From: Breaking News

ZPG sells overseas arm of Hometrack to Australasian portal firm

ZPG has sold the Australian arm of housing data company Hometrack to REA Group, a multinational digital firm specialising in portals and...

02 May 2018

From: Breaking News

GDPR Weekly: Passing data to third parties

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

01 May 2018

From: Breaking News

More controversy as Purplebricks and Trustpilot are probed by BBC show

A BBC Radio 5 Live analysis of online reviews has reignited the argument about the glut of positive reviews for Purplebricks...

30 April 2018

From: Breaking News

Brexit: Agencies and sector 'facing significant financial distress'

The UK’s real estate sector, embracing estate agencies as well as other aspects of the property industry, has been facing “increased...

26 April 2018

From: Breaking News

They're not quite over yet - final County ESTAS awards just announced

The final winners’ list for this year’s ESTAS Awards has just been published with the  ‘Best In County’ agents named -...

26 April 2018

From: Breaking News

The Property Ombudsman waives joining fee for redress rival’s agents

The battle to become the single ombudsman service after the government rationalises the redress system across housing has taken an unexpected...

24 April 2018

From: Breaking News

War of words goes on between Purplebricks and allAgents

The long running spat between review website allAgents and hybrid agency Purplebricks reignited over the weekend following a Facebook post. A Purplebricks...

23 April 2018

From: Breaking News

Property Natter: agents bucking the high street downturn

Maplin, Toys R Us, Carpetright, Warren Evans – what do they have in common? All are well-known high street chains that...

21 April 2018

From: Features

High house prices and leasehold abuse are key worries for public - survey

Stubbornly high house prices and concerns over leasehold-related charges top the list of worries amongst the public about the housing market. That’s...

19 April 2018

From: Breaking News

Big surge in equity release as more older owners choose not to downsize

There has been a big rise in activity in the equity release market based on data from the first quarter of...

19 April 2018

From: Breaking News

Purplebricks comes out fighting on behalf of all online and hybrid agencies

Purplebricks has returned to the fray after recent controversies with a claim that home owners saved themselves over £140m in commission...

16 April 2018

From: Breaking News

More backing for buying reforms from conveyancers and agents

The Conveyancing Association has backed the government’s calls for extensive reform of the buying and selling process, announced at the weekend. The...

12 April 2018

From: Breaking News

Purplebricks tells government to order agents to publish fees

Purplebricks has issued a provocative response to the government’s new measures to promote a more professional and transparent house buying process.  The...

11 April 2018

From: Breaking News

PropTech Today: Selling my flat part two - how did my valuations go?

To say I had a lot of reaction to last week's column about selling my flat would be an understatement. I've never...

11 April 2018

From: Breaking News

Conveyancers back government reforms of buying and selling processes

The conveyancing industry regulator has thrown its weight behind the government’s proposals to improve the buying and selling process.  Stephen Ward, director of strategy...

10 April 2018

From: Breaking News

“At last!” - Industry embraces reform of buying and selling processes

Agents and representatives from other property sectors have reacted enthusiastically to proposals to professionalise the industry. As we reported yesterday, the government...

09 April 2018

From: Breaking News

More details revealed on range of agency reform proposals

  More details have emerged of the government’s proposals to enhance estate agency regulation, regulate referral fees, offer guides for buyers and...

09 April 2018

From: Breaking News

Ombudsman to hold Rightmove webinar as redress race hots up

The Property Ombudsman, Katrine Sporle, is to hold a briefing on the government’s redress reform on Wednesday - five days before...

09 April 2018

From: Breaking News

Reforms to house buying process and agents’ qualifications announced

The government has announced further measures which will, in its words, “professionalise” house buying and the estate agency business. In yet another Sunday...

08 April 2018

From: Breaking News

Create a ‘plan’ of action to help sell more properties

Floor plans are an essential marketing tool, which play an important part in helping an estate agent sell a home.  A floor...

07 April 2018

From: Features

Agents' PropTech Toolshed: Marvellous maintenance

Just like that, the Easter Bank Holiday has come and gone and I find myself now looking ahead to the Summer.  The...

07 April 2018

From: Features

PropTech Today: Selling my flat - can I put my money where my mouth is?

It’s all very easy, talking and evangelising about the use of technology in the property market, but, now that I’m selling...

04 April 2018

From: Breaking News

MPs to probe foreign-owned property as part of 'economic crime' inquiry

The Treasury Select Committee of MPs has announced an inquiry into ‘economic crime’ - including the possibility that overseas-owned UK homes could be...

03 April 2018

From: Breaking News

GDPR Weekly: Evidence and documentation of marketing consent

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

03 April 2018

From: Breaking News

Purplebricks is changing: Which way will it go?

As always seems to be the case with Purplebricks, the hybrid agency has had a good week...and a bad one. Undeniably impressive...

31 March 2018

From: Features

Ombudsman scheme launches online training on CPRs for agents

The Property Ombudsman has launched an online training module which it describes as the first of its kind.  The interactive module -...

29 March 2018

From: Breaking News

PropTech products linked through suppliers' new strategic partnership

Industry suppliers Landmark Information and The ValPal Network have entered what they call “a strategic relationship” to provide the firms’ respective...

28 March 2018

From: Breaking News

GDPR Weekly: Do you need consent for direct marketing?

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

27 March 2018

From: Breaking News

NAEA says first time buyer stamp duty cut working - but more needed

The National Association of Estate Agents says the government’s first time buyer stamp duty incentive “seems to be having the desired...

27 March 2018

From: Breaking News

Agents' PropTech Toolshed: The progression of sales progression

Three weeks has flown by (I missed an early deadline last week - apologies) and I find myself writing the next...

24 March 2018

From: Features

Rightmove, ZPG, OnTheMarket - are they about to be eclipsed by Google?

A property technology analyst has floated the idea that portals could become eclipsed by powerful alternatives such as Google, triggered by...

23 March 2018

From: Breaking News

How to get the best out of an instant online valuation tool

One of the most important aspects of running a successful estate or letting agency is being able to generate new business...

21 March 2018

From: Features

Countrywide, Connells accused of pressuring buyers over mortgages

A magazine claims its investigations into the sales tactics of Countrywide and Connells suggest the two agency are “harming consumers, stopping them from...

21 March 2018

From: Breaking News

Sellers advised: Never use online agents as they may under-sell your home

One of London’s leading estate agents is advising sellers to consider giving the negotiator who sells their property a bonus, and...

20 March 2018

From: Breaking News

Fast track to franchise success - are you ready to be your own boss?

For many estate agents seeking to become entrepreneurs, the idea of starting their own business is undoubtedly daunting, especially when going...

17 March 2018

From: Features

Ombudsmen get ready to slug it out for dominance

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

17 March 2018

From: Features

Asking prices and agents' commission more important than reviews to vendors

A survey by consumer body Which? suggests askng prices and agents' fees are the most significant factors considered by a vendor choosing an...

14 March 2018

From: Breaking News

PropTech Today: MIPIM Startup Competition - meet the finalists

Greetings from Cannes, where the sun is finally shining over MIPIM. I’m sure many of you are out here, too, and...

14 March 2018

From: Breaking News

Ombudsman seeks public views on problems with agents and wider industry

Ombudsman Services, which recently announced it was quitting its role as one of three approved redress schemes for estate and lettings...

12 March 2018

From: Breaking News

Two more interest rate rises likely this year, top economists predict

The Ernst & Young ITEM Club - a group of economists highly regarded by politicians and some sectors of the property...

12 March 2018

From: Breaking News

Online agents most popular with sellers in strong markets, research shows

New research appears to show that Purplebricks, HouseSimple, Yopa and other prominent online agencies are most popular with vendors selling in...

09 March 2018

From: Breaking News

Revealed: Purplebricks “stunning growth” explained by top industry analyst

One of the world’s leading property technology analysts has compiled a major report on estate agents’ business models - an exercise...

07 March 2018

From: Breaking News

Industry first as new tool allows agents to amend instant valuations

The provider of an automated valuation system has introduced a new feature to allow agents to amend the valuation if there...

06 March 2018

From: Breaking News

Agents' PropTech Toolshed: Choosing and leveraging your software

Firstly, a huge thanks to everyone who shared and commented on my first blog and for all those that emailed me...

03 March 2018

From: Features

Portals and onliners 'force agents into innovation' says global advisory firm

A mergers and acquisitions specialist says traditional agencies have been pushed into becoming more innovative by the rise of portals and...

02 March 2018

From: Breaking News

Big chill hits housing market with unexpected drop in prices

House prices fell unexpectedly in February with the Nationwide Building Society reporting a drop of 0.3 per cent. This ended some analysts’...

02 March 2018

From: Breaking News

It’s time to show off your assets in a crowded market

When it comes to growing your business sustainably, maintaining a brand that is eye-catching and identifiable with your audience is vital...

01 March 2018

From: Sponsored Content

Revealed - ESTAS 2018 shortlist, with record entries and record votes

The ESTAS Group has revealed the agencies, suppliers and other property companies shortlisted for its 2018 Estate & Letting Agent Awards. The...

01 March 2018

From: Breaking News

Online agents' poor sales progression can improve through technology - claim

One of the country’s leading PropTech entrepreneurs has responded to recent criticism of online estate agencies and their allegedly-poor record of...

01 March 2018

From: Breaking News

Brexit uncertainty still hitting prices and market sentiment, poll shows

Brexit uncertainty and weakening consumer demand are likely to hit house prices this year, according to a survey of 33 housing...

27 February 2018

From: Breaking News

Changing consumer behaviour means agents need to embrace digital

In a show of changing consumer behaviour in the property market, new research has revealed that digital-savvy movers are favouring specialist...

26 February 2018

From: Sponsored Content

New industry body aims to simplify and modernise buying and selling

Representatives from estate and lettings agencies as well as professional organisations have formed The Home Buying And Selling Group with a...

26 February 2018

From: Breaking News

Property Natter – a property invasion on our tellies

The death of traditional TV – where viewers sit down together to watch shows at defined times – has been much...

24 February 2018

From: Features

Building a new website for your agency: local vs specialist

Having built over 1,800 websites for estate and lettings agents in the last 20 years, it will come as no surprise...

21 February 2018

From: Features

The ValPal Network launches products to make membership 'cost-positive'

A network of agents representing over 800 brands with over 4,000 branches has announced the launch of a host of new...

21 February 2018

From: Breaking News

Digital-savvy movers favouring specialist conveyancers over local solicitors

Home movers are opting to use specialist conveyancers over local solicitors, according to new research. Conveyancing software firm InfoTrack says 43% of...

21 February 2018

From: Breaking News

GDPR Weekly: Taking the first steps towards compliance

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

20 February 2018

From: Breaking News

Property Jobs Today - the latest news about agents on the move

Hello and welcome to the latest Property Jobs Today, our round-up each Monday of key job moves within estate and letting...

19 February 2018

From: Breaking News

Government launches surprise consultation on property redress

The government has launched a surprise consultation on the creation of a new redress system for customers of agents and others...

18 February 2018

From: Breaking News

Agents' PropTech Toolshed: Who am I and recruiting PropTech

PropTech has been the industry soundbite for the last couple of years. For many of my fellow agents, I think it’s one...

17 February 2018

From: Features

OnTheMarket signs up 81 new listings agreements in first float week

OnTheMarket has told the City this morning that it has already signed up 81 new listing agreements by 5pm yesterday, completing...

16 February 2018

From: Breaking News

Countrywide's earnings could be lower than expected, warns Jefferies

City broker Jefferies is warning that Countrywide’s earnings as calculated through the EBITDA measure could drop to as little as £50m -...

15 February 2018

From: Breaking News

ZPG claims record January traffic across digital platforms

ZPG has revealed that it had 58m visits to its property websites, Zoopla and Primelocation, last month. This is 10 per cent up...

12 February 2018

From: Breaking News

Property Natter – Q & A with Isobel Thomson, NALS

This week I carry out a question and answer session with one of the most high-profile names in property. Isobel Thomson has...

10 February 2018

From: Features

All eyes on Agents' Mutual as it floats on London stock market

All eyes are on Agents’ Mutual’s first day of trading on the London stock exchange - just over five years after...

09 February 2018

From: Breaking News

Why agents should look to online auctions in a challenging market

Between October and December 2017, some £822 million worth of UK residential property was sold at auction, according to the Essential...

07 February 2018

From: Features

Shock as Ombudsman stops handling agency complaints - for now

One of the three government-approved redress schemes for estate and letting agents says it’s quitting the sector this year - but...

06 February 2018

From: Breaking News

Purplebricks row should trigger call for regulations of agents, says expert

Leading independent property expert Kate Faulkner says the current row regarding the accuracy of Purplebricks’ sales figures should be the trigger...

06 February 2018

From: Breaking News

2018 to be challenging for housing market says forecasting group

This year is going to be “challenging” for the housing market according to the influential Ernst & Young ITEM Club, a...

06 February 2018

From: Breaking News

Is print advertising for estate agents dead and buried?

The printing industry is in the midst of a decline as digital products and services displace printed materials, which is why...

03 February 2018

From: Features

BBC programme to investigate sales and advertising by online agencies

The BBC says it is to broadcast a special one-hour radio documentary this weekend investigating online estate agencies. The show will go...

02 February 2018

From: Breaking News

Increase in agents using GPS to protect against assaults and accidents

Data from a firm specialising in lone-worker protection suggests that there has been a 27 per cent increase in the number...

02 February 2018

From: Breaking News

New 'quick buy' firm pledges guaranteed offer to sellers within 24 hours

A new ‘quick buy’ property company claims it will make an offer on any home within 24 hours of the vendor...

01 February 2018

From: Breaking News

ZPG reports 53m average monthly visits to websites and apps

ZPG says it anticipates a strong 2018 according to a trading statement ahead of the company’s annual general meeting today. The firm...

30 January 2018

From: Breaking News

 Is the Land Registry about to drag property purchasing into the 21st century?

If you were under any misconceptions about how pivotal a role HM Land Registry is going to play in the future...

27 January 2018

From: Features

Agents' Mutual releases more details of stock exchange float proposal

Agents’ Mutual has released more details of its float on the stock market, which begins on February 9 with a placing priced...

26 January 2018

From: Breaking News

Purplebricks won't succeed in the Big Apple, says UK arm of US agency

A senior figure at the UK arm of American agency Keller Williams has suggested that Purplebricks won’t succeed in the New...

26 January 2018

From: Breaking News

How can local agents take a share of the multi-billion pound UK property auction market?

Here’s how the LetsBid Property team is helping them do it. A new property platform called LetsBid has launched in the...

24 January 2018

From: Sponsored Content

Branding - game, set and match to the onliners?

According to The Branding Journal, a brand is “a name, term, design, symbol, or any other feature that identifies one seller's...

20 January 2018

From: Features

108 days - the longest average time for a home to go under offer

  A new league table showing how long it takes homes to sell on average in different postcodes across England and Wales...

19 January 2018

From: Breaking News

AllAgents names Purplebricks as 'worst rated agency for 2017'

The war between AllAgents review website and Purplebricks has continued with the site naming the hybrid agency the “worst rated one...

17 January 2018

From: Breaking News

PropTech goes mainstream as Which? backs technology to sell homes

In a sign of how technology has become a mainstream part of the house sales process. the consumer group Which? has...

15 January 2018

From: Breaking News

Agents accused of pressuring sellers and buyers into additional services

Estate agents are making buyers and sellers feel pressured into paying for additional services so as not to miss out on...

10 January 2018

From: Breaking News

Reveal referral fees early but don't ban them says conveyancing body

The body that regulates conveyancers says controversial referral fees should be disclosed earlier in the house buying process - but they...

10 January 2018

From: Breaking News

PropTech Today: 14 industry leaders give their  2018 predictions

Well, I don’t know about you but after the holidays I've got an imprint just below my navel where my belt...

03 January 2018

From: Breaking News

Don’t lose SEO ranking over Google’s ‘mobile first’ index changes

In 2018, Google will introduce changes to the way it ranks websites, meaning sites will be ranked on the quality of...

02 January 2018

From: Sponsored Content

What next for property in 2018?

What a year it’s been! Back in 2016 we had Brexit, a new prime minister, Donald Trump’s election, and so when...

30 December 2017

From: Features

Purplebricks hits back at “poor” AllAgents review site

Purplebricks has responded to the review website AllAgents which recently reinstated some disputed reviews - but there appears no threat of...

19 December 2017

From: Breaking News

Conveyancers want estate agents licensed and sellers to compile log books

A conveyancers’ trade body has told the government that it wants the house buying process to be modernised by having estate...

18 December 2017

From: Breaking News

Five things that didn’t happen in 2017

It’s traditional before Christmas to either review the year past or anticipate the one ahead - but I’m intrigued about what...

16 December 2017

From: Features

PropTech consolidation starts as two high-profile firms form partnership

PropTech start up OneDome, which supplies online booking and mapping tools, has teamed up with live chat service provider Yomdel in...

13 December 2017

From: Breaking News

Agency predicts 3% London price drop as affordability worry kicks in

The investment service arm of international ratings agency Moody's is warning that affordability issues are likely to lead to a slowdown...

12 December 2017

From: Breaking News

'Half of home movers feel lack of control' says conveyancing sector firm

A company supplying the conveyancing industry claims that new research reveals 55 per cent of home-movers are frustrated by a lack...

08 December 2017

From: Breaking News

Purplebricks - now it links up with second customer review service

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

01 December 2017

From: Breaking News

Call for new-build buyers to retain 2.5% of price 'to improve quality'

The consumer group HomeOnwers’ Alliance says buyers of new build homes should be able to retain 2.5 per cent of the...

01 December 2017

From: Breaking News

Government to consult on a single Ombudsman across all housing issues

The government says it is going to look at “bold options” to improve consumer redress across all aspects of housing -...

30 November 2017

From: Breaking News

Investment analyst's pessimism over OnTheMarket customer base

Global investment bank RBC Capital Markets says OnTheMarket has the potential to undermine the pricing power of Rightmove and ZPG -...

22 November 2017

From: Breaking News

Property experts reveal their Autumn Budget wishlist

The housing industry has set out a list of demands in advance of the government’s hotly anticipated Autumn Budget on Wednesday.  Despite...

18 November 2017

From: Features

Should agents pay for an increased Trading Standards budget?

A large part of the DCLG’s Call for Evidence on the home buying and selling process focuses on the role of...

18 November 2017

From: Features

Purplebricks shares dip below 300p - 40% down over four months

Purplebricks’ share price value yesterday dropped below the 300p, over 40 per cent less than its high point over the recent...

16 November 2017

From: Breaking News

Conveyancers want government hand-out to modernise house buying

A conveyancing body says it wants the government to allocate “a small fund” in next week’s Budget to promote research into...

16 November 2017

From: Breaking News

Chaotic stamp duty system means HMRC refunds £10m each month

HMRC has refunded £185m to some 15,000 house buyers since the introduction of the stamp duty surcharge in April of last...

10 November 2017

From: Breaking News

Estate agents are not professionals claims Times consumer journalist

The consumer affairs correspondent of The Times has savaged High Street estate agents because of the commission they charge when compared...

06 November 2017

From: Breaking News

Savills' gloomy market warning on sentiment, Brexit and interest rates

Savills has given a pessimistic outlook for the mainstream housing market for the next five years.  It says average house prices across...

03 November 2017

From: Breaking News

Ex-Ladbrokes boss puts a bet on Agents' Mutual and OnTheMarket

Chris Bell, a former chief executive of bookies’ organisation Ladbrokes, has been named as the non-executive chairman of Agents’ Mutual as...

03 November 2017

From: Breaking News

Base Rate UP - how will it affect the housing market?

The Bank of England has raised the base rate from 0.25 per cent to 0.5 per cent. The Bank’s monetary policy committee was...

02 November 2017

From: Breaking News

Video and marketing bid to promote No Sale, No Fee agency model

The Guild of Property Professionals is launching a marketing campaign to promote the benefits of the No Sale, No Fee estate...

02 November 2017

From: Breaking News

Buying Reform: call for legally-binding Reservation Agreements

An influential consumer group has responded to the government’s commitment to reform the house buying process by advocating legally-binding reservation agreements...

01 November 2017

From: Breaking News

Jostling for position: battle of the property portals continues

The fact is that most house hunters simply do not have the time, let alone the inclination, to trawl around properties...

28 October 2017

From: Features

Buoyant mortgage lending fuels talk of interest rate rise next week

New figures from UK Finance, the umbrella body for finance houses, show gross mortgage lending in September rose to £21.4 billion...

26 October 2017

From: Breaking News

Conveyancers take a bow at first ESTAS awards for the sector

Three hundred of the UK’s top conveyancers have celebrated the success of the industry at the first ever ESTAS Conveyancer Awards. The...

26 October 2017

From: Breaking News

Purplebricks: agency wins advert dispute over Local Property Experts

Complaints about a Purplebricks claim concerning its Local Property Experts have been rejected by the Advertising Standards Authority. Complaints came from PDQ...

25 October 2017

From: Breaking News

Most London house prices falling in real terms, says Hometrack

London house prices are stuck in neutral according to the latest figures from property consultancy Hometrack, which says values in the...

25 October 2017

From: Breaking News

Will Purplebricks ruling end agents’ purple mist?

So at last someone has woken up to the fact that Purplebricks needs to be clearer about how it charges for...

21 October 2017

From: Features

Purplebricks says it's more transparent than almost any other agency

Purplebricks has told Estate Agent Today it is more open about its business than almost any other agency and stridently rejects criticism about...

19 October 2017

From: Breaking News

Purplebricks TV ads declared 'misleading' after complaint over fees

The Advertising Standards Authority has ruled that two TV advertisements for Purplebricks cannot be shown again in their current form because...

18 October 2017

From: Breaking News

Interest rate rise on the cards after house price hikes fuel inflation

Analysts believe a rise in the Bank of England base rate is on the cards next month as a result of the...

18 October 2017

From: Breaking News

Teenage online boss says his estate agency is already one of UK's biggest

The 19 year old boss of online agency Doorsteps claims that his website has sold £100m worth of homes, currently lists...

17 October 2017

From: Breaking News

Property Natter: reputation, renewables and an online revolution

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...

14 October 2017

From: Features

Remind your clients: UK agency fees are competitive

There’s much said in the mainstream press about estate agency fees and how costly they can be for consumers. But one point...

11 October 2017

From: Sponsored Content

PropTech Today: Remember who you are dealing with

If an industry, which is going through a major change is going to truly implement change at every level, it must...

11 October 2017

From: Breaking News

UK agency commission amongst lowest in world, new survey shows

UK estate agency commission levels are amongst the lowest in the world according to a league table compiled by an international...

03 October 2017

From: Breaking News

Property Natter: Why Uber’s troubles are reflected in estate agency

As those of us in the industry know, there is a fine balance to strike between disruptive technology – and the...

30 September 2017

From: Features

Get paid on time: Q&A with PayProp's Neil Cobbold

Having launched 13 years ago, PayProp, part of Humanstate Group, an international private technology services group, has grown into a leading...

30 September 2017

From: Features

Vast majority of sellers say local branch staff are key to selecting agent

The vast majority of sellers surveyed by a consumer group say rapport with branch staff in a locally-based office is important...

29 September 2017

From: Breaking News

Market confidence still not recovered from election, say building societies

Confidence in buying property remains negative according to the quarterly sentiment measure undertaken by the Building Societies Association. Over a quarter of...

28 September 2017

From: Breaking News

Mortgage lending boost brightens housing market outlook

Mortgage lending reached £24.2 billion in August according to latest estimates by UK Finance. There were some 41,807 house purchase approvals, with...

27 September 2017

From: Breaking News

Dodgy, Unscrupulous - One estate agent's take on parts of the industry

A campaigning estate agency has taken the distinctly unusual route of exposing what it calls the ‘Top Ten Dirty Tricks’ which...

25 September 2017

From: Breaking News

Facebook gives another signal that it may soon carry property listings

It looks likely that Facebook will soon be able to list homes for sale in the US, in the style of...

21 September 2017

From: Breaking News

Automated valuation system expands with new lead conversion tools

The ValPal Network is launching a new tool for its 4,100 agent users - an area barometer which reflects the buoyancy of...

21 September 2017

From: Breaking News

Agents unfairly blamed for failings of 'antiquated conveyancing system'

The founder of a new online sales assistance service says agents are often unfairly blamed by the public for failings in...

19 September 2017

From: Breaking News

Property Natter: estate agency then, now and in the future

How has the world of estate agency changed in the last few decades? That’s the question this week’s Natter is going...

16 September 2017

From: Features

Cost of moving rises 6% in a year - that's mostly down to stamp duty

The average cost of moving home in the UK has increased by £628 over the past year from £10,966 to £11,624...

15 September 2017

From: Breaking News

Former portal strategist says: Investing in OnTheMarket is a horrible idea

One of the world’s leading property technology experts, who at one time was head of strategy at a property portal, says investing...

14 September 2017

From: Breaking News

Guild of Property Professionals launches partnership with The ESTAS

The Guild of Property Professionals has launched a partnership with the ESTAS Group, which runs the customer feedback platform and customer...

13 September 2017

From: Breaking News

Service lists High Street agents that are 'Purplebricks Price Beaters'

An online platform that allows the public to compare the services and fees of traditional estate agents in their areas has...

12 September 2017

From: Breaking News

House prices still edging upwards according to Halifax index

House prices in June, July and August were a tiny 0.1 per cent higher than in the previous three months according...

11 September 2017

From: Breaking News

The case for intelligence-led automated interactions on agents’ websites

Many industries in the UK are currently facing a tumultuous time as the great unknown of Brexit looms on the horizon...

09 September 2017

From: Features

Estate Agent Today Panel: what next for agents and OnTheMarket?

Let’s be honest - few people saw this coming. The 89 to 11 per cent majority amongst Agents’ Mutual members for...

08 September 2017

From: Breaking News

ZPG's latest £80m acquisition - it's the Money comparison website

ZPG - which already owns and operates Zoopla, PrimeLocation, Hometrack and the price comparison website uSwitch - has acquired the financial...

08 September 2017

From: Breaking News

easyProperty relaunches, claiming to be UK's second-biggest hybrid

easyProperty has unveiled details of its relaunch, declaring itself to be the UK’s second largest hybrid estate agency - second only...

07 September 2017

From: Breaking News

Brexit is not a consideration for majority of home movers

New research has revealed that Britain's impending exit from the European Union is not a consideration for 71% of consumers. A study...

07 September 2017

From: Breaking News

LSL announces £20m investment into Savills-backed YOPA

LSL Property Services has announced that it has invested £20 million into hybrid agency YOPA. News of the investment broke on Friday...

04 September 2017

From: Breaking News

TPO integrates live chat to handle online consumer complaints

The Property Ombudsman Scheme (TPO) has partnered with Yomdel to provide a 24/7 live chat service.  Consumers can now seek 'independent dispute...

04 September 2017

From: Breaking News

PropTech Today: Why consolidation and collaboration are badly needed

“When an industry is new, still finding its feet, finding its purpose, the tendency is for those few people within it...

30 August 2017

From: Breaking News

Be wary of online agents' claims, consumer group tells public

Consumer group Which? says the public should be wary of claims made by online estate agents. This follows a series of complaints about...

29 August 2017

From: Breaking News

Ombudsman warns that expelled agency may be trading illegally

The Property Ombudsman has expelled a London lettings and estate agency for a year and is warning that the firm may...

23 August 2017

From: Breaking News

Fine & Country says Mayfair office stays - but more focus on B2B

Fine & Country and the Guild of Property Professionals are to keep their current Mayfair office on London’s Park Lane -...

22 August 2017

From: Breaking News

When you add up the costs, it can be miles cheaper to lease a car

Not so long ago, new UK car sales were racing ahead, fuelled by confidence in the economic recovery, but car production...

19 August 2017

From: Features

Nil deposit schemes – a new era for the rental market?

Research from the Centre for Economics and Business Research has shown that the cost of the average rental deposit is expected...

19 August 2017

From: Features

Banned!  Online firm claimed High Street agents charge 1.5% to 4%

The Advertising Standards Authority has banned online agency HouseSimple from claiming that High Street agents charge “1.5% to 4% (plus 20%...

16 August 2017

From: Breaking News

PropTech Today: Two new solutions prove property is ready to go mobile

I’m excited to write this piece. I love it when something comes along and delivers that genuine thrill; the thrill of...

16 August 2017

From: Breaking News

Estate Agent Today Panel - Agents’ Mutual: the arguments continue

No one can say Agents’ Mutual has failed to provoke debate within the industry. The project was the centre of fierce argument...

11 August 2017

From: Breaking News

As you were - Purplebricks share price riding high again

Purplebricks’ share price has now recovered all of the value it lost after being criticised on two BBC consumer programmes and...

09 August 2017

From: Breaking News

PropTech Today: Trust - the fundamental flaw at the heart of tech-driven business

Even if you didn’t watch it, you’ve almost certainly heard about it by now.  The recent BBC Watchdog exposé of Purplebricks has...

09 August 2017

From: Breaking News

Regional portal chief welcomes end of One Other Portal rule

The head of a regional portal in the north of England has welcomed the likely demise of the controversial One Other...

08 August 2017

From: Breaking News

'A dog with fleas': City analysts sceptical about OnTheMarket float

There has been a sceptical reception from City analysts to Agents’ Mutual’s decision to restructure and float on the stock market...

07 August 2017

From: Breaking News

Trustpilot and Woodford stay quiet on BBC's Purplebricks probes

Trustpilot, the review service quoted frequently by Purplebricks as evidence of its apparent popularity, is declining to comment on the adverse...

07 August 2017

From: Breaking News

Portal Wars - OnTheMarket to demutualise and float on stock market

Agents’ Mutual has confirmed that it proposes to form a new company, OnTheMarket plc, to list on the AIM market of...

04 August 2017

From: Breaking News

Brexit pushing up prices of materials, warns builders' chief

A third of small building firms say that soaring material prices are squeezing their margins and almost a quarter have had...

04 August 2017

From: Breaking News

What now for Agents’ Mutual?

Agents’ Mutual (oops, that name might need to change…read on) has been touting its recent legal victory and is about to...

03 August 2017

From: Features

Purplebricks: Ombudsman 'happy' with controversial deferred payment scheme

The Property Ombudsman has told Estate Agent Today that it is happy with the controversial deferred payment scheme operated on behalf of...

03 August 2017

From: Breaking News

Purplebricks told to slow growth and get its house in order by City analyst

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

03 August 2017

From: Breaking News

Foxtons told: 'More digital innovation or risk being left behind'

Two leading property technology experts have warned Foxtons that it risks failing to keep up with the digital revolution which the...

02 August 2017

From: Breaking News

Rightmove listing changed after complaint over 'Help To Buy' price

A housebuilder has changed the price listed on Rightmove to the full marketing price after an intervention by the Advertising Standards...

02 August 2017

From: Breaking News

Agents' Mutual revenue static but company claims good progress

The accounts for Agents’ Mutual, parent company of the OnTheMarket portal, show that revenue for the year ending January 31 was...

01 August 2017

From: Breaking News

Founder of Connells-owned online agency switches to easyProperty

Adam Day, the founder of Connells-owned online estate agency Hatched, has been announced as head of operations at easyProperty.    In a statement...

31 July 2017

From: Breaking News

NAEA says solar panels make no difference to house values

Installing solar panels on your home makes no difference to how much it’s worth, according to two thirds of estate agents.     Research...

31 July 2017

From: Breaking News

HIP, HIP, Hooray - The Other 10-Year Anniversary

  You’ll see a lot of 10th anniversary stories in the property industry and consumer media in the coming days: early August...

28 July 2017

From: Features

easyProperty to relaunch after 270 licences taken up by agents

More than 270 easyProperty licences have been secured by independent estate agents belonging to The Guild of Property Professionals and Fine...

26 July 2017

From: Breaking News

Industry backs leasehold reform as government releases more details

There has been general support from the industry for the government’s apparent intention to ban new homes in England being sold...

26 July 2017

From: Breaking News

Ombudsman issues 'year-long warning' after complaint about agency

The Property Ombudsman has issued a year-long formal warning to consumers about an estate agency which failed to provide information concerning...

24 July 2017

From: Breaking News

City house prices rising despite Brexit worries, says Hometrack

The latest figures from business consultancy Hometrack shows that house price inflation in the UK’s major cities is likely to reach...

24 July 2017

From: Breaking News

Mortgage lending up but figures reveal housing market 'plateau'

Gross mortgage lending reached £22.1 billion in June - that’s nine per cent higher than in May and three per cent...

21 July 2017

From: Breaking News

New warning to agents that data law change could prove costly

For the second time in two weeks, experts are warning that new data protection laws could seriously disrupt the agency industry...

18 July 2017

From: Breaking News

Online reviews: New report sheds light on how they drive leads

A new report reveals how clients’ reviews and star ratings - used by many online estate agents in particular - are...

17 July 2017

From: Breaking News

Isn’t it time that property remembered what is important?

For those of us working within the property sector, we’re in the very midst of what, for generations, has been one...

14 July 2017

From: Features

£3m boost for start-up helping traditional agents challenge onliners

PropTech start-up OneDome - which describes its products as allowing traditional estate agents to challenge Purplebricks and other online rivals -...

13 July 2017

From: Breaking News

Savvy Sellers - traditional city agency launches online option

A traditional estate agency has launched a new online package to give vendors the opportunity “to save thousands.” FranKeys in Lincoln has...

10 July 2017

From: Breaking News

How independent agents use SEO to take on national brands

How many property professionals are truly happy with their revenue? High levels of competition from new market entrants is a significant...

08 July 2017

From: Features

Are the professional bodies singing with one voice?

As an agency business, how much are you spending on professional body memberships? Perhaps it’s time to question how much you...

08 July 2017

From: Features

Five things you should know about data mining

Our recent roundtable on the government’s proposed ban on letting agent fees charged to tenants generated ten tips for growing your...

08 July 2017

From: Features

Portal Wars resume as Agents' Mutual says it's going after the money

Agents’ Mutual says it will be seeking to recover costs and compensation for losses incurred after what is widely seen as...

06 July 2017

From: Breaking News

Reviews - Agency complaint about Purplebricks upheld by watchdog

The Advertising Standards Authority has upheld a complaint over a Purplebricks website statement featuring testimonials from clients; the complaint was made...

05 July 2017

From: Breaking News

ZPG chief pledges to 'never go around an agent' for consumers

The managing director of ZPG Property Services says his firm will never ‘go around’ an agent in order to directly work...

04 July 2017

From: Breaking News

Rightmove: might it become an estate agency with sellers listing directly?

Another senior industry analyst says the time is fast approaching for Rightmove to either shift its focus to take account of...

03 July 2017

From: Breaking News

Property Natter: Q & A with Mark Goddard, MD of ZPG Property Services

Mark Goddard was the founder and CEO of The Property Software Group (PSG), a property software solutions firm established in 2007,...

01 July 2017

From: Features

The Queen's Speech marks another step forward for leasehold reform

The political ebb and flow continues - seemingly with all the subtlety of a Boris Johnson rugby tackle on a 10-year...

01 July 2017

From: Features

Purplebricks: nothing divides estate agency more than this

Few things provoke argument within the industry more than the online v traditional agency debate - and within that debate, nothing...

30 June 2017

From: Breaking News

Anti-money laundering rules will slow buying process, lawyer warns

The new anti-money laundering regulations introduced this week will delay the routine buying and selling of homes, a lawyer warns -...

27 June 2017

From: Breaking News

easyProperty says 500 new agency licences prove naysayers wrong

Over 500 members of the Guild of Property Professionals have requested an easyProperty licence following the merger between the two organisations.   The...

26 June 2017

From: Breaking News

Queen’s speech: Property industry reacts to proposed tenant fee ban

The Queen’s speech to the British parliament this week was a scaled-back affair, which was unsurprising given the Grenfell Tower fire,...

23 June 2017

From: Features

Big rise in complaints and compensation says The Property Ombudsman

The Property Ombudsman’s annual report reveals a significant increase in the number of formal complaints resolved by the scheme and a...

22 June 2017

From: Breaking News

Consumer group criticises estate agency industry awards

A consumer group says it is giving what it calls “the top 1,000 estate agents in England and Wales” badges to...

22 June 2017

From: Breaking News

Conveyancers set out their ideas for leasehold reform

A cluster of conveyancing and legal experts, known as the Legal Sector Group, has published a raft of proposals on leasehold...

21 June 2017

From: Breaking News

Fledgling trade body partners with Feefo for pre-launch period

A trade body which has been founded to represent the interests of independent estate agents has partnered with consumer reviews platform...

19 June 2017

From: Breaking News

Chain management tool helping agents to deal with onliners

An estate agent claims that chain management tool View My Chain has helped his firm to deal with chains involving online...

19 June 2017

From: Breaking News

Video interview: new easyProperty boss explains GPEA merger

The chief executive of eProp Services Ltd - the company formed by a merger between easyProperty and GPEA Ltd (the parent...

13 June 2017

From: Breaking News

Using local numbers to market your agency in other areas

A telephone number is more than just a number. To consumers, it gives useful information about the company it belongs to....

12 June 2017

From: Sponsored Content

ASA upholds complaint against hybrid agent for viewings claim

The Advertising Standards Authority (ASA) has upheld a complaint made against hybrid estate agency Pink and Cow. The Portsmouth-based firm claimed on...

07 June 2017

From: Breaking News

PropTech Today: Is Zoopla about to make a push for agents’ jobs?

Not in vain the distance beacons. Forward, forward let us range, Let the great world spin forever down the ringing grooves of...

07 June 2017

From: Breaking News

Redress schemes working together to drive out 'poor practice'

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

07 June 2017

From: Breaking News

'Top High Street agents significantly out-perform onliners' says group

A consumer group which has consistently promoted online agencies says they achieve closer to sellers’ original asking price than the national...

01 June 2017

From: Breaking News

The ESTAS – the UK’s best letting agents have their say

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

27 May 2017

From: Features

Reform of buying and selling - The industry should prepare now

The banning of letting fees levied on tenants has dominated the industry headlines in recent months but this election campaign suggests...

27 May 2017

From: Features

Property Natter – awards success, purple and the future of agency

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...

27 May 2017

From: Features

Estate Agent Today editor named as Social Media Influencer of the Year

Graham Norwood, who edits Estate Agent Today and Letting Agent Today, has won the title of Social Media Influencer of the...

25 May 2017

From: Breaking News

ZPG reports big surge in agents and listings over past six months

ZPG has published its half-year figures this morning showing a six per cent rise in the number of agents and a...

24 May 2017

From: Breaking News

Fledgling trade group CIELA splits from PR representatives

Estate Agent Today understands that the fledgling trade group CIELA - the Charter for Independent Estate and Letting Agents - has...

24 May 2017

From: Breaking News

Rightmove might lose business to Purplebricks, suggests consultancy

Two of the most influential figures behind the PropTech sector have run a microscope over Rightmove’s business model and technology -...

22 May 2017

From: Breaking News

Tories backtrack on HIPs but still want massive house sales reform

The Conservative Party says it wants greater competition and more digitisation to cut the costs and reduce the amount of time...

22 May 2017

From: Breaking News

Tories insist HIPs are not on their way back after all

The Conservatives now say they are not resuscitating Home Information Packs, despite a suggestion by a prominent former minister that they "had...

19 May 2017

From: Breaking News

Over 250,000 'given up on owning a home' claims consumer group

Over 250,000 non-homeowners appear to have given up on the dream of owning their own property in the past year alone,...

19 May 2017

From: Breaking News

Tories propose house buying reforms in election manifesto

The Conservatives have this morning announced a reform of the house buying process in the party’s manifesto for the June 8...

18 May 2017

From: Breaking News

Agents celebrate as ESTAS winners are revealed

Over 1,000 guests celebrated the success of the industry at the 14th annual ESTAS awards on Friday. The event, which is sponsored...

15 May 2017

From: Breaking News

easyJet CFO joins Rightmove board

Property portal Rightmove has appointed easyJet's chief financial officer to its board. Andrew Findlay will join Rightmove as a non-executive director...

15 May 2017

From: Breaking News

Can TWPN really help promote your business on a global scale?

Given that around 95% of property searches now start online, it is more important than ever that an agent has an...

12 May 2017

From: Features

Fresh website for the Guild of Property Professionals

The Guild of Property Professionals, which has over 800 agent members across the country, has this week launched a new website.  The...

12 May 2017

From: Breaking News

House price growth slows 'as consumer prepare for cash squeeze'

House prices recorded their second consecutive monthly fall in April, while the annual rate of growth slowed to 2.6 per cent,...

02 May 2017

From: Breaking News

Online reviews - They’re here to stay

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...

29 April 2017

From: Features

Housing policy progress will suffer thanks to snap General Election

Not only did Theresa May stun everyone with her decision to call a ‘snap election’ but with the campaign now underway...

29 April 2017

From: Features

PropTech Today: Generation Z are coming - agents, are you ready?

I was recently contributing to whitepaper by a major bank about the future of the property industry and, as I was...

27 April 2017

From: Breaking News

Guild chief says aggressive online agency marketing lacks integrity

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...

26 April 2017

From: Breaking News

Consumer group names UK's best performing estate agent

The HomeOwners' Alliance says it has identified what it describes as "the UK's best performing agent" based on how much it...

26 April 2017

From: Breaking News

PropTech group gets barrister's opinion over online agents' duties

As debate continues over the merits of upfront fees against post-sale commission for agents and consumers, the fledgling UK ProperTech Association...

25 April 2017

From: Breaking News

Housing market good news: price growth over 10% by end-2020

Average UK house price growth will reach 2.2 per cent this year, a rise of £4,460 that will see the average...

20 April 2017

From: Breaking News

Agents 'must advise on property decisions - not just sell homes'

A prominent housing expert says estate agents must not merely sell homes but should become “lifelong consumer property advisors.” Kate Faulkner -...

20 April 2017

From: Breaking News

How not to sell a €12.5m villa (or any other property for that matter)

This actually happened - the names of the guilty have been withheld to protect the innocent. I live in Spain, Marbella actually,...

15 April 2017

From: Features

Transaction levels to remain sluggish this year, warns top agency

Savills is warning that while low interest rates will probably keep house prices relatively static, transaction volumes are likely to remain...

11 April 2017

From: Breaking News

Mortgage market review

In recent years the mortgage industry has gone through some testing times. Recession and regulation have led to more stringent lending...

08 April 2017

From: Features

Property Natter: Q & A with David Cox, ARLA Propertymark

In this Natter we have an exclusive interview with David Cox, CEO of ARLA Propertymark and one of the best-known figures...

08 April 2017

From: Features

Purplebricks called cynical, disingenuous by agents' trade body

The bitter war of words against Purplebricks waged by the fledgling Charter for Independent Estate and Letting Agents reached a new...

07 April 2017

From: Breaking News

James Dearsley: Carrying PropTech forward with visual stimulation

This week, it would be very easy for me to focus on the startling figures that easyProperty logged with Companies House...

05 April 2017

From: Breaking News

Consumer group claims only 2% of new-build homes are snag-free

The results of a survey conducted by the Home Builders Federation has been attacked by consumer group, the HomeOwners Alliance. For over...

04 April 2017

From: Breaking News

The world is your oyster! Q & A with AIPP’s Peter Robinson

Peter Robinson, CEO of AIPP – Association of International Property Professionals – shines a light onto the international property market. Some UK...

01 April 2017

From: Features

Property Natter: How to improve your agency - a view from the inside

For my latest Property Natter I have sought the opinions of two well-known property consultants - Michael Day, managing director of...

01 April 2017

From: Features

Brexit jitters have hit sales volumes, claims consumer group

The consumer group HomeOwners Alliance claims new research indicates that more than a million UK adults have shelved plans to purchase...

28 March 2017

From: Breaking News

Zoopla claims brand dominance over Rightmove is growing

New research conducted for ZPG claims that Zoopla’s ‘national spontaneous brand awareness’ is at an all-time high - with the gap...

22 March 2017

From: Breaking News

4 Reasons Why Virtual Furnishing Really Is The Future

It seems prop-tech is exploding at a scary rate, and the latest brands are all trying to grab our attention by...

17 March 2017

From: Sponsored Content

Many first time buyers save for up to a decade for a deposit

Research from the consumer organisation Which? claims that first time buyers are typically saving for anything up to a decade for...

15 March 2017

From: Breaking News

Agents must not ignore bad online reviews, urges social media guru

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...

14 March 2017

From: Breaking News

Homes listed with agents on Mondays sell quickest, says Which?

Which Money? - part of the Which? consumer organisation - says its analysis of thousands of properties for sale suggests that...

14 March 2017

From: Breaking News

How to find high quality local market intelligence - fast

The Office for Budget Responsibility, which released its latest economic forecasts on Wednesday, has adjusted its prediction for UK house prices…again.  It...

11 March 2017

From: Features

LSL the latest firm expected to enter 'digital' market

LSL Property Services - which owns high street agency brands Your Move, Reeds Rains and Marsh & Parsons - is the...

08 March 2017

From: Breaking News

Trade body explains Purplebricks complaint as war of words continues

Fledgling trade body The Charter for Independent Estate and Letting Agents (CIELA) has described Purplebricks as the 'biggest enemy currently facing...

07 March 2017

From: Breaking News

Conveyancers publish consumer guide to lease administration fees

The Conveyancing Association (CA) has this week published a consumer guide on leasehold property.  The document, released yesterday, has a specific focus...

07 March 2017

From: Breaking News

Budget 2017 wishlist: Expectations from the property sector

Looking ahead to the Spring Budget this week, the Chancellor Philip Hammond will be obliged to face up to the implications...

04 March 2017

From: Features

Over 60% of UK consumers think that Estate Agents’ Photos Are Very Poor To Average

Over 60% of UK consumers think that Estate Agents’ Photos Are Very Poor To Average A recent survey* by dedicated property photo...

02 March 2017

From: Sponsored Content

Purplebricks: Independent agents release text of complaint letter

The fledgling Charter for Independent Estate and Letting Agents has released to the media the text of a complaint letter it...

02 March 2017

From: Breaking News

House prices haven't got the memo - and they're still rising

With almost every pundit predicting house prices to moderate in 2017 - perhaps even fall - it comes as some surprise...

02 March 2017

From: Breaking News

ESTAS 2017: shortlist revealed after record entries and feedback

The ESTAS Group has revealed the shortlist for its 2017 awards - and has announced that this year has seen a...

01 March 2017

From: Breaking News

Independent agents' group turns its attention to Trustpilot

The fledgling group of independent agents which has already launched attacks on online agency operators in general and Purplebricks in particular...

01 March 2017

From: Breaking News

Agency told not to repeat ad claim about seven-day viewings

Estate agency Butters John Bee has been told by the Advertising Standards Authority not to re-run an ad because of an...

01 March 2017

From: Breaking News

Why up-front ID verification could speed up transactions

The housing market has not been short of a White Paper over the last few months, and while you might just...

25 February 2017

From: Features

Watchdog orders online agency not to re-run TV advert

Online agency HouseSimple has been told that by the Advertising Standards Authority that its TV advertisement including the claim ‘sell your...

22 February 2017

From: Breaking News

Portal's 'win a house' competition ad banned by watchdog

A competition organised by Real Hot Property - which says it “aims to be Europe’s largest property portal” - has been...

22 February 2017

From: Breaking News

Developer to build fewer homes after 'poor quality' issues

A house builder has set aside £7m to spend on repairs to its own new properties after a series of complaints...

21 February 2017

From: Breaking News

Money Laundering: HMRC to work closely with Trading Standards

HMRC and the National Trading Standards Estate Agency Team have agreed new procedures to “enhance and ease the current flow of...

20 February 2017

From: Breaking News

Buy-to-let mortgages: What opportunities and challenges lie ahead?

The rapid growth in popularity of buy-to-let in recent years, fuelled in part by the failings of the pensions industry, has...

17 February 2017

From: Features

Don’t undervalue Which? as a useful marketing tool

The guys at Which? are at it again, all over estate agents like a rash for “over valuing” properties so they...

17 February 2017

From: Features

And now for something completely different...Co-Living

We’re used to stories on how the buying and renting of ‘formal’ accommodation - flats and houses - has become increasingly...

17 February 2017

From: Features

Agents blasted by Which? for asking price 'over-valuations'

The consumer body Which? claims that 19 per cent of properties sold in the year to September went for prices five...

15 February 2017

From: Breaking News

Eastern promise! Focus on Derbyshire, Leicestershire and Nottinghamshire

The East Midlands, which consists of several areas including Derbyshire, Leicestershire, Rutland, Northamptonshire, Nottinghamshire, and much of Lincolnshire, has an ancient...

11 February 2017

From: Features

Housing minister tells agents: 'no quick fix' for homes shortage

Housing minister Gavin Barwell has told the NAEA conference that there is no quick fix for the country’s housing shortage -...

10 February 2017

From: Breaking News

Propertymark: new consumer branding for NAEA and ARLA

The National Association of Estate Agents is rebranding to Propertymark NAEA and the Association of Residential Letting Agents is to be...

10 February 2017

From: Breaking News

Guarantee blue skies! Bad weather doesn’t mean bad photos when you use Doctor Photo

Annoying isn’t it. You take on a stunning property, agree a compelling asking price and your Vendor is desperate to get the...

02 February 2017

From: Sponsored Content

Property Technology group launches with trade missions and awards

Some of the industry’s leading technical experts are this morning launching a new group, the UK PropTech Association, which has already...

01 February 2017

From: Breaking News

eMoov amends website wording after ASA complaint

The Advertising Standards Authority (ASA) has informally resolved a complaint made against online estate agency eMoov.  The complaint challenged whether two statements...

25 January 2017

From: Breaking News

New agency comparison website bans online and hybrid agents

A new website that will allow vendors and landlords to compare the expertise and fees of estate and letting agents has banned online...

19 January 2017

From: Breaking News

Instruct agents with largest local share, advises consumer group

Sellers should try to instruct estate agents with the largest local share of the market, even if that means ignoring well-known...

19 January 2017

From: Breaking News

Online agents accused of being 'callous exploiters' by founder of new group

Online estate agents have been accused to “the callous exploitation of naive sellers” by the software executive behind the idea to...

18 January 2017

From: Breaking News

Inflation 'bigger problem for housing market than Brexit' claims top agent

Inflation has taken over from Brexit as “the biggest threat to affordability and confidence in the housing market” according to a...

18 January 2017

From: Breaking News

Top industry trainer promises to 'rattle industry cages' on tour

One of the country’s leading estate agency consultants and trainers, Richard Rawlings, this week embarks on a six-week tour of the...

16 January 2017

From: Breaking News

Property Natter: Q & A with Countrywide’s Sam Tyrer

A post-Christmas treat this week, as I carry out a Q & A with one of the leading figures in property,...

14 January 2017

From: Features

Farewell to 2016 and a cautious welcome to 2017

There is no doubt that 2016 managed to catch the world by surprise on more than one occassion.  But will 2017 be...

14 January 2017

From: Features

EweMove's cut-price franchise offer to lure traditional agents

EweMove - the hybrid agency now part of Martin & Co’s Property Franchise Group - is slashing its up-front franchise fee...

09 January 2017

From: Breaking News

Purplebricks: 'people may never accept technology-only sales'

One of the founders of hybrid agency Purplebricks says sellers in the UK may never accept the sale of their property...

09 January 2017

From: Breaking News

OnTheMarket to advertise on 40 channels in run-up to anniversary

OnTheMarket is to advertise across 40 channels this month, in the build up to its second anniversary at the end of January. The...

06 January 2017

From: Breaking News

Happy New Year from Estate Agent Today - this is what's in store...

This is the final Estate Agent Today until Tuesday January 3 2017, so everyone at Angels Media sends all good wishes for...

30 December 2016

From: Breaking News

What next for property in 2017?

Following a strong start to 2016, particularly in the lower to middle range of the UK housing market, that lasted up...

17 December 2016

From: Features

Could we benefit from a US-style conveyancing system?

I recently came across a consumer comment expressing frustration at the length and complexity of UK conveyancing and raising the question...

17 December 2016

From: Features

Human interaction with tech is a winning combination

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

17 December 2016

From: Features

CMA to make conveyancers publish home-moving charges online

Conveyancers are to be told to publish the charges for their house-moving services in a bid to help consumers and to...

16 December 2016

From: Breaking News

Zoopla and OTM give their response to Rightmove portal juggling change

Zoopla and OnTheMarket have given their first reactions to Rightmove's portal juggling extension of its property re-listing deadline from two weeks to...

14 December 2016

From: Breaking News

Newly-launched PropTech company joins ESTAS sponsor roll-call

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...

14 December 2016

From: Breaking News

Official review starts into agents introducing clients to mortgage lenders

The Financial Conduct Authority is to investigate mortgage competition, including the introduction of clients to lenders by estate agents.    It’s part of...

13 December 2016

From: Breaking News

Is a long-term housing policy too much to ask for?

Just a couple of weeks ago, we waited with anticipation to see what the new Chancellor, Philip Hammond, would say in...

09 December 2016

From: Features

New property portal Yellf to launch with strong social media emphasis

A new property portal is to launch in April, and has this week started recruiting estate and letting agency members while...

09 December 2016

From: Breaking News

Conveyancers repeat call for HIPs-style pack to speed house moving

The Conveyancing Association has revised its wish-list of reforms to, in its words, “ensure fewer delays, a less costly process, and...

07 December 2016

From: Breaking News

How to spot fake estate agent reviews

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

03 December 2016

From: Features

Market defies Brexit for now - but 2017 will be 'notably slower'

Estate agency Knight Frank says that the UK housing market has rebounded more strongly than expected after the Brexit referendum -...

01 December 2016

From: Breaking News

Firm warns of wave of litigation against new-build conveyancers

A firm is warning of “a wave of litigation from home owners who were given inadequate advice from their solicitors or...

29 November 2016

From: Breaking News

The market is dead, long live the market

Listening to all the coverage of the tenant fee ban, all I hear is consumer groups talking about how some agents...

26 November 2016

From: Features

Countrywide hybrid agency idea came from market research, says chief

Countrywide’s marketing chief says the estate agency group’s controversial hybrid sales model - to be rolled out to a quarter of...

23 November 2016

From: Breaking News

RICS is latest body to warn agents on dangers of portal juggling

The Royal Institution of Chartered Surveyors is the latest body within the industry to warn its members against portal juggling. Following statements...

15 November 2016

From: Breaking News

Housing market confidence plummets, claims Halifax

Confidence in the UK housing market has fallen to its lowest point in three years, according to the latest Halifax ‘confidence...

15 November 2016

From: Breaking News

Why are you so understaffed on a Tuesday?

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

12 November 2016

From: Features

First consumer advert launched to promote ESTAS to the public

The ESTAS, the unique customer feedback and awards scheme for estate and letting agents and other sectors of the property industry,...

10 November 2016

From: Breaking News

Banned - award-winning online agency's fees comparison advert

The award-winning online agency HouseSimple has had one of its advertisements banned by the Advertising Standards Authority. The advert was a poster for...

09 November 2016

From: Breaking News

Online v High Street: enemies no more, possibly converging...

A debate discussing how online and traditional estate agency would develop in the future, organised by City investment consultancy Jefferies, has...

09 November 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

Trading Standards says portal juggling 'deceives and harms consumers'

Portal juggling has been defined as one of a number of "emerging threats" aimed at deceiving consumers through the manipulation of...

03 November 2016

From: Breaking News

NTSEAT investigating kidnapping, violence and insider trading

The National Trading Standards Estate Agency Team based in Powys has revealed that its cases under investigation include apparent offences of...

03 November 2016

From: Breaking News

Ad watchdog says agency's 'More Sales Agreed' claim was misleading

The Advertising Standards Authority says a Market Harborough firm's leaflet claiming it had 'more sales' than any other agent earlier this...

02 November 2016

From: Breaking News

Four things all good estate agent websites need in 2016

All estate and letting agents now have a website – but just how effective is yours? Your 'virtual shop window' is now...

31 October 2016

From: Sponsored Content