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CORONAVIRUS UPDATE

See the latest Coronavirus statistics from across the world on our world map SEE MAP UK Confirmed cases: 314,992 | UK Deaths: 43,991 SEE MAP Italy Confirmed cases: 240,760 | Italy Deaths: 34,788 | Italy Recovered: 190,717 SEE MAP Spain Confirmed cases: 249,659 | Spain Deaths: 28,364 | Spain Recovered: 150,376 SEE MAP See the latest Coronavirus statistics from across the world on our world map SEE MAP UK Confirmed cases: 314,992 | UK Deaths: 43,991 SEE MAP Italy Confirmed cases: 240,760 | Italy Deaths: 34,788 | Italy Recovered: 190,717 SEE MAP Spain Confirmed cases: 249,659 | Spain Deaths: 28,364 | Spain Recovered: 150,376 SEE MAP

KEYWORD "Complaint" - 322 RESULTS
£41,000 award for agent discriminated against because of pregnancy

An estate agent has been awarded over £41,000 by an employment tribunal - after her offer to settle for £10,000 was...

29 June 2020

From: Breaking News

New Property Ombudsman is lifelong redress champion

The new Property Ombudsman taking over from October is Rebecca Marsh. She is currently Chief Ombudsman at the Legal Ombudsman and was...

05 June 2020

From: Breaking News

'No DSS' lawsuits - what do letting agents need to know?

Over the last few years, there have been a number of high-profile court cases in which renters took action against letting...

30 May 2020

From: Features

Fury over Rightmove’s post-lockdown advertising bonanza

There’s been an explosion of anger about Rightmove’s pledge to undertake its biggest-ever marketing campaign - while at the same time...

11 May 2020

From: Breaking News

Poor communication the biggest cause of Ombudsman complaints

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman.  The figures refer...

11 May 2020

From: Breaking News

Expelled! Agents kicked out by Ombudsman for not paying awards

The Property Ombudsman has announced the expulsion of eight agencies, all for contravening TPO codes of practice. Most of the expulsions were...

04 May 2020

From: Breaking News

Conveyancing search provider amends ad after watchdog intervenes

Conveyancing search provider Searchflow has amended its website after an intervention by the Advertising Standards Authority. A claim on the site stated:...

29 April 2020

From: Breaking News

40 to 50 calls a day still coming in to The Property Ombudsman

The Property Ombudsman’s office is still receiving 40 to 50 calls a day from the public, even though most transactions with...

23 April 2020

From: Breaking News

Change - The key to unlocking demand after the lockdown

If it’s really the case that estate agents’ offices could be in the category of High Street premises first allowed to...

18 April 2020

From: Features

Why negative reviews are the secret to success for agents

We all know how stressful buying a home is, whether it’s your very first step onto the ladder or your final...

18 March 2020

From: Features

Surveyors’ firm wound-up after lying to clients over success rate

A surveyors’ firm has been wound up after courts declared that it had misled clients over the success of its core...

18 March 2020

From: Breaking News

Phil Spencer: Communication is king – how can agents wear the crown?

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...

02 March 2020

From: Breaking News

Trading Standards to probe house raffle problems

Future complaints about property raffles by individual home owners seeking to avoid estate agency fees will in future be handled by...

28 February 2020

From: Breaking News

Controversial housing minister named as predecessor picks up thousands

The new housing minister is Christopher Pincher, who for the past decade has been Conservative MP for Tamworth having had a...

14 February 2020

From: Breaking News

What are the benefits of traditional online auctions for estate agents?

Property auctions – online or otherwise – can be hugely helpful to sellers, buyers and estate agents. Online auctions, in particular, are...

06 February 2020

From: Sponsored Content

Two-tier system can produce winners if landlords are prepared to move

After a challenging period for the UK property market, recovery is very much on the cards and the end to uncertainty...

01 February 2020

From: Features

Portals to be at the heart of house buying reforms

Rightmove and Zoopla have been working with key figures from government and the agency and conveyancing industries on how to reform...

29 January 2020

From: Breaking News

Emoov unmoved: row with Advertising Standards Authority rumbles on

The dispute between controversial online estate agency Emoov and the Advertising Standards Authority is rumbling on.  In the first half of November...

03 December 2019

From: Breaking News

Forget For Sale boards - spend the money on digital marketing instead

The head of a new property portal is urging agents to forget about spending money on For Sale and To Let...

21 November 2019

From: Breaking News

Exclusive: online agency at centre of new complaints over reviews

An online estate agency which last week claimed it had resolved a dispute over reviews it showed on its website is...

20 November 2019

From: Breaking News

Foxtons bonus row: pay chief steps down with immediate effect

Foxtons has revealed that the chair of the troubled agency’s remuneration committee has stood down with immediate effect. This are also unconfirmed...

15 November 2019

From: Breaking News

Online agency removes Trustpilot and Google reviews after complaint

Fledgling online estate agency Emoov - now owned by PropTech firm Mashroom - has removed reviews and endorsements from its website...

13 November 2019

From: Breaking News

Rightmove in the clear over amazing claim made in advertisement

Rightmove has been given the green light to continue using the claim that “every second someone contacts an estate agent about a...

13 November 2019

From: Breaking News

TPO increases fees - and agents who generate most complaints pay more

The Property Ombudsman scheme is increasing its fees in January for the first time in six years - and it’s implementing...

11 November 2019

From: Breaking News

OnTheMarket share price flops as Rightmove complaints rise

OnTheMarket’s share price slumped to an all-time low just before the end of trading last week. The price fell to 69.0p during trading on...

11 November 2019

From: Breaking News

Ban all boards! Council wants government backing for blanket ban

A London council wants government backing for a borough-wide Section 7 direction - effectively banning all agents’ boards being erected without...

06 November 2019

From: Breaking News

House Raffle Snaffled: advertising was misleading, says watchdog

The Advertising Standards Authority has clamped down on misleading claims made by the organisers of a property raffle. The controversy surrounds an...

30 October 2019

From: Breaking News

Huge shake-up of sellers’ information being considered

First details have emerged of the information vendors may have to provide up-front In future transactions if government house buying reforms...

21 October 2019

From: Breaking News

Labour pledge to improve housing quality for military personnel

Shadow defence secretary Nia Griffiths is pledging to improve the quality of housing for serving military personnel if Labour gets into...

25 September 2019

From: Breaking News

Sales progression even more vital with Brexit and election imminent

Continuing political uncertainty over Brexit and now a significant chance of an autumn or winter General Election makes the case for...

17 September 2019

From: Breaking News

Is Help to Buy a friend or foe to the property market?

It’s been six years since the Help to Buy scheme was launched, with the honourable intentions of helping more people onto...

07 September 2019

From: Features

NAEA wants a single Ombudsman to cover all housing issues

The National Association of Estate Agents has told the government that it wants one single Ombudsman to provide redress across all...

29 August 2019

From: Breaking News

Banned: property boss responsible for over 100,000 nuisance phone calls

A property company chief has been banned from being involved in any company for five years following a case involving over...

21 August 2019

From: Breaking News

Purplebricks: an insider’s story of what it was REALLY like

A former Local Property Expert and manager at Purplebricks has gone on record to reveal what it was really like to work...

16 August 2019

From: Breaking News

Online agents face new guidelines as advertising complaints rocket

The Advertising Standards Authority has issued a guidance note warning online estate agents, after complaints about them have “grown dramatically”. “Property is big...

01 August 2019

From: Breaking News

Agents warned to be in a redress scheme for ALL aspects of their work

Estate and letting agents are being urged to check that they are signed up with an approved redress scheme that covers...

25 July 2019

From: Breaking News

All Change: new regulator, licensing and qualifications proposed for agents

The government has published proposals for far-reaching changes to the way estate and letting agents are regulated, trained and licensed. The proposals...

18 July 2019

From: Breaking News

‘Good communication helps keep vendor expectations in check’

Improved communication and increased transparency throughout the buying process can manage vendors’ expectations, improve satisfaction scores and create long-term clients. That’s the...

18 July 2019

From: Breaking News

Update Rightmove listings more promptly, watchdog tells corporate

Connells Group-owned Sequence UK has been told by the Advertising Standards Authority to update Rightmove listings more promptly after properties are...

17 July 2019

From: Breaking News

Clampdown on agents - Ombudsman to refer more to Trading Standards

The Property Ombudsman will in future refer more estate agents to the National Trading Standards Estate and Letting Agent Team if...

11 July 2019

From: Breaking News

Agency removes claim about Zoopla after complaint to watchdog

An estate agency has removed a claim that it uploads its properties to Zoopla and PrimeLocation after a complaint to the...

10 July 2019

From: Breaking News

Police investigate estate agency over fraud and theft allegations

The police have opened an investigation after a number of complaints have been made about the financial affairs of a sales...

05 July 2019

From: Breaking News

Past its sell by date? Three-year-old property listing banned by ASA

The Advertising Standards Authority (ASA) has upheld a complaint made against a listing on property website Houser.co.uk. In January, the complainant notified...

03 July 2019

From: Breaking News

DPS adjudication case study: Rabbits and a ‘disappearing’ lawn mystery

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

29 June 2019

From: Features

Watchdog upholds complaints and finds new problem with house raffle

A company which promotes property raffles have been told that it cannot repeat certain elements of its advertisements on Facebook and...

26 June 2019

From: Breaking News

Agency amends Help To Buy press ad after complaint to watchdog

South west regional agency Luscombe Maye has amended an advertisement for a new housing development following a complaint to a watchdog. A...

12 June 2019

From: Breaking News

Surveyors' bid to improve floorplan accuracy doesn’t measure up - claim

A PropTech firm has repeated claims it first made in March about allegedly inaccurate floorpan measurement and says a new initiative...

11 June 2019

From: Breaking News

A moving tide of regulation making its way towards estate agents

It may well seem that the government is pre-occupied with one issue, and one issue alone. While preparations for Brexit take up a...

01 June 2019

From: Features

Quick Sale trade body boasts of few complaints after five years

The trade body representing so-called quick sale companies is marking five years in business with two feathers in its cap. Firstly the...

16 May 2019

From: Breaking News

Agency amends sale details after complaint sent to advertising watchdog

North East England regional agency chain Bradley Hall has amended details for a property listed on its website following a complaint...

15 May 2019

From: Breaking News

Complaints against agents on the rise, says Property Ombudsman

The Property Ombudsman (TPO) has released its annual report for 2018, showing a 16% rise in the number of complaints made...

08 May 2019

From: Breaking News

PropTech Today: Market transformation – deterring, championing and Purplebricks

I hope you had another wonderful Bank Holiday weekend; only three weeks to hold on until the next one. Personally, it...

08 May 2019

From: Breaking News

Radical change to leasehold and Right To Manage urged by Law Commission

Consultation closes today on a Law Commission proposal to radically reshape leasehold and the Right To Manage. Right To Manage was introduced...

30 April 2019

From: Breaking News

The man who polices the agency industry - an exclusive interview

It’s clear that some agents are not fans of Trading Standards officers, described in the comments sections of the trade press...

27 April 2019

From: Features

Sex Strictly Sells: open plan and marble worktops never looked so good

You know the problem with new builds - they’re a bit Marmite aren’t they? Contemporary design is all well and good but…how...

18 April 2019

From: Breaking News

Raffle Rumpus: another property competition in hot water with watchdog

Another property raffle - this time with what appeared to be a castle as its main prize - has hit trouble...

17 April 2019

From: Breaking News

Impact of the Tenant Fees Act - how can agents cover their costs?

It has been a long time coming, but the tenant fees ban, which forbids landlords and letting agents in England from...

13 April 2019

From: Features

Owner complains about home listed on Zoopla when it wasn’t for sale

The owner of a home for sale has complained to the Advertising Standards Authority after seeing it marketed on Zoopla -...

10 April 2019

From: Breaking News

Why the future of the property industry should be paperless

When they first came onto the scene, online-only estate and lettings agents were predicted to swiftly spell the end for traditional...

30 March 2019

From: Features

Upfront information will be crucial to the future of buying and selling

When it comes to major issues confronting housing, and in particular the direction that the government would like to take the...

23 March 2019

From: Features

Ailing online agency House Network hit by complaint to watchdog

The troubled online agency House Network has amended its website after a complaint to the Advertising Standards Authority about its claims...

06 March 2019

From: Breaking News

Agency defends Trustpilot online reviews as transparent and honest

Chancellors says it has over 10,000 reviews on Trustpilot, making it the most reviewed High Street agency on the platform.  In a statement...

28 February 2019

From: Breaking News

Why traditional property management as we know it is over

Nobody likes change. It makes people feel threatened, undermines their confidence, and makes them worry about the future. But regardless of...

27 February 2019

From: Features

Bye Bye Boards? Council considers blanket ban on all For Sale/To Let signs

A London council is considering a borough-wide ban on agents’ boards of all kinds. Labour-controlled Camden already has a ban for a...

15 February 2019

From: Breaking News

Online agency business tries to avoid Emoov fall-out with ‘realistic’ crowdfund

The first major estate agency business to launch a crowdfunding bid since the controversial collapse of Emoov has emphasised its “realistic”...

14 February 2019

From: Breaking News

Agent bruised by malicious and false reviews posted online

An estate agent says he’s “bruised” by recent mysterious negative online reviews he has received - shortly after he posted positive...

11 February 2019

From: Breaking News

This needs to be the start of redress reform, not the end

The dust may have settled on the government’s recent announcement regarding housing and property complaints, but opinion is still split on...

09 February 2019

From: Features

Trustpilot changing review system to disclose 'suppressed' complaints

The review website Trustpilot is to make it easier for the public to see whether companies have tried to stop complaints...

07 February 2019

From: Breaking News

Purplebricks' biggest critic ditches High Street and takes his estate agency online

Purplebricks might have the last laugh - its biggest critic is ditching his High Street office and making his own agency online. Controversial...

04 February 2019

From: Breaking News

Common outsourcing myths busted

Outsourcing. Everyone has an opinion on it and there’s a stigma surrounding it in the lettings industry. But get this…letting agents ARE...

01 February 2019

From: Sponsored Content

Zoopla rebrands Hometrack index in latest change at portal company

The monthly index of house price changes in Britain’s major cities, for many years operated under the Hometrack banner, has been...

30 January 2019

From: Breaking News

NTSEAT issues new guidance on redress in leasehold disputes

The National Trading Standards Estate Agency team has issued new guidance for those seeking redress over leasehold disputes.  This guidance contains a...

30 January 2019

From: Breaking News

New guidance over Dual Fees to agents to be issued by Ombudsman

The Property Ombudsman is to give agents new guidance on dual fees, following a surge in complaints from the public. In 2017, TPO received...

29 January 2019

From: Breaking News

NAEA and Guild back government's new Housing Complaints service

  The National Association of Estate Agents and the Association of Residential Lettings Agents have thrown their weight behind the government’s latest...

25 January 2019

From: Breaking News

Government unveils 'Complaints Resolution Service' for property industry

The government has this morning set out wide-ranging changes to redress systems for agents, the sales and lettings sectors, and other...

24 January 2019

From: Breaking News

Property Natter: a bone to pick with Rightmove and takeaways

I don’t think I can add anything more to the excellent 2019 pieces we’ve seen on EAT in recent weeks –...

19 January 2019

From: Features

How can estate agents build their online reputation?

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

19 January 2019

From: Features

Case Study: Noise issue could cost agent £9000

Our latest case study come from a recent news item to have hit the industry and national press. A disgruntled tenant is claiming...

16 January 2019

From: Sponsored Content

‘No 1 on Rightmove’ claim triggers complaint to advertising watchdog

A Scottish estate agency has changed its website following a complaint to the Advertising Standards Authority. The complaint relates to West Property...

16 January 2019

From: Breaking News

Emoov staff hardship appeal flops - only £30 raised in 36 hours

A crowdfunding bid to Emoov’s staff to win financial help over the Christmas period has flopped badly with a paltry £30...

13 December 2018

From: Breaking News

Yet ANOTHER online agency wants £750,000 crowdfunding investment

Vesta, which describes itself as “the new online marketplace for buying and selling rental property” has launched a bid to raise...

12 December 2018

From: Breaking News

 Emoov investor row: Crowdcube pledges to update angry crowdfunders

It is now known that at least 32 formal complaints have been received by the crowdfunding platform that helped Emoov raise...

12 December 2018

From: Breaking News

Emoov: Legal action considered over crowdfunding, claims paper

The Times reports that crowdfunding investors are considering legal action following the collapse of Emoov. The investors in question appear to be some of...

10 December 2018

From: Breaking News

Emoov: Rival agents try to poach vendors as public complaints mount

At least some calls from potential customers to Emoov are being cut off and rival estate agents are now plundering the...

03 December 2018

From: Breaking News

Agent changes Rightmove listing after complaint to ad watchdog

An estate agency has had to alter a listing on Rightmove following a complaint to the Advertising Standards Authority. Gravesend-based Waterman House...

21 November 2018

From: Breaking News

Emoov advert triggers another complaint to watchdog

The troubled Emoov hybrid estate agency, currently up for sale, has removed an advertisement after a complaint to a watchdog over...

07 November 2018

From: Breaking News

Emoov insider claims “insane” staff churn and “astounding” complaint levels

One of Emoov’s agents in the field has contacted Estate Agent Today to give an insight into how the agency has...

05 November 2018

From: Breaking News

Twitter Storm: complaints about house competition

A Twitter account dedicated to the private sale of a multi-million pound waterside home in Berkshire has prompted complaints to the...

24 October 2018

From: Breaking News

Government to make new homes freehold with ground rents capped

The vast majority of new-build houses are to be sold as freehold with ground rents for new leases capped at £10...

14 October 2018

From: Breaking News

Can negative google and Facebook reviews damage brand reputation?

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

13 October 2018

From: Features

Purplebricks share price slumps to 18-month low - but why?

Purplebricks’ share price dropped yesterday to barely over 200p - its lowest level for some 18 months and reflecting a near...

10 October 2018

From: Breaking News

Banned advert highlights dangers of sales claims about rental yields

The Advertising Standards Authority has banned an advertisement for a new development in London after complaints over claims about the yields...

10 October 2018

From: Breaking News

Purplebricks slapped on wrist (again) after complaint over radio ads

Purplebricks has been the subject of another complaint to the Advertising Standards Authority - and the issue has again been categorised...

03 October 2018

From: Breaking News

Emoov changes ‘save thousands’ wording after watchdog steps in

Emoov has agreed to change the wording of a Google search advertisement after a complaint was made to the Advertising Standards...

26 September 2018

From: Breaking News

Competition offering house as a prize is blasted as 'misleading'

The perils of property competitions and raffles have once again been demonstrated, this time with the Advertising Standards Authority upholding three...

26 September 2018

From: Breaking News

Agency refuses to return pre-contract deposit - now expelled by TPO

An estate agency trading under two different names has been expelled by The Property Ombudsman after refusing to refund a £2,000...

21 September 2018

From: Breaking News

Estate agency banned from taking credit for historic testimonial

A website claim by the London estate agency Moveli has been banned by the Advertising Standards Authority after a complaint from...

12 September 2018

From: Breaking News

Amazing but true - homes are larger (not smaller) than years ago...

A housing academic claims that while popular belief has it that homes are getting smaller, the typical living space in England...

12 September 2018

From: Breaking News

OnTheMarket TV campaign promotes controversial 'New & Exclusive' feature

OnTheMarket today launches a new TV advertising campaign which aims to highlight its 'New & Exclusive' marketing feature. Agents listing with the...

10 September 2018

From: Breaking News

TPO announces key changes as membership nears 20,000

The Property Ombudsman scheme (TPO) has announced a series of changes to both its board and internal processes. The organisation has also...

06 September 2018

From: Breaking News

OnTheMarket TV ad banned by watchdog over new and exclusive claims

The Advertising Standards Authority (ASA) has upheld one of two complaints made against OnTheMarket's TV and print advertising. The complaints refer to...

05 September 2018

From: Breaking News

National agency agrees to amend website after ASA complaint

An estate agency which operates nationally has agreed to amend its website following a complaint made to the Advertising Standards Authority...

05 September 2018

From: Breaking News

Crackdown on agents likely as government doubles funding for regulator

In a surprise weekend announcement the government has almost doubled funding for the National Trading Standards Estate Agency Team - the...

01 September 2018

From: Breaking News

Winding up: agency closes and 30 complaints made about customer money

An established estate agency in Guernsey is being listed as 'voluntarily winding up' and liquidators have been appointed. Concerns about Sarnia Estate...

31 August 2018

From: Breaking News

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical...

29 August 2018

From: Sponsored Content

Another online agency’s savings claim under scrutiny

An online estate agency run by one of the country’s youngest entrepreneurs has agreed to change a reference about savings on...

29 August 2018

From: Breaking News

Purplebricks told not to say it advertises on all major portals

Purplebricks has been the subject of another complaint to the Advertising Standards Authority, this time over a claim on its website...

22 August 2018

From: Breaking News

CPRs; the practicalities

In our previous blog, we looked at the definitions outlined by the CPRs. In our next blog we’ll look at the...

21 August 2018

From: Sponsored Content

Training is 'key to improve service levels' says agency boss

The UK division of US-based estate agency Keller Williams says agents need access to internal training if service levels across the...

16 August 2018

From: Breaking News

OnTheMarket sales rep wrote critical review of agency after cold call

An OnTheMarket sales rep - who now no longer works for the company - wrote a critical review of an independent estate...

14 August 2018

From: Breaking News

Property Redress Scheme adds 1,750 members after redress shake-out

The Property Redress Scheme says it’s recruited another 1,750 members following the shake-out last week when one of its rival redress...

13 August 2018

From: Breaking News

Property raffle is subject of complaint to advertising watchdog

One of the spate of property raffle competitions has been the subject of a complaint to the Advertising Standards Authority. The complaint...

08 August 2018

From: Breaking News

Fees row: Spotlight on Ombudsman after court case decision

The couple at the centre of a court case about agents’ fees say the issue could have been resolved earlier had...

27 July 2018

From: Breaking News

Online agent of choice changes listing after complaint

An online estate agency has changed the wording of a listing on Rightmove, Zoopla and on its own website after a...

26 July 2018

From: Breaking News

Dominic Raab - another one bites the dust

Another day, another housing minister – at least that’s what it feels like! The resignation of the Foreign Secretary Boris Johnson...

21 July 2018

From: Features

Scrap rival redress schemes! Ombudsman Services backs government call

One of three schemes with government backing to offer redress for complaints about estate and letting agents has reignited the debate...

18 July 2018

From: Breaking News

Rebel agent turns fire on ZPG as advertising watchdog ponders sanctions

The Advertising Standards Authority says its compliance team is considering its next steps following the refusal of estate agency PDQ Estates...

12 July 2018

From: Breaking News

Banned! Maverick agent must not repeat claims about Purplebricks

An agent from Cornwall who has waged a long-running campaign against online agencies in general and Purplebricks in particular has been...

11 July 2018

From: Breaking News

Purplebricks pledges to appeal latest ban on advertisement

Another Purplebricks ad has been stamped down on by the Advertising Standards Authority following a complaint by Hunters Property Group - but...

27 June 2018

From: Breaking News

Purplebricks rejects claims of bullying Local Property Experts in Australia

Purplebricks says it completely rejects any claim of bullying its representatives in Australia. The Australian Financial Review, which last week reported the...

26 June 2018

From: Breaking News

Ban The Boards! Council bid to outlaw For Sale and To Let signs

A London council is seeking widespread powers to ban For Sale and To Let boards which it claims are seen by...

25 June 2018

From: Breaking News

Sequence auction house amends advert after watchdog intervenes

One of the country’s largest auction houses has had to amend an advertisement on its website after an intervention by the...

20 June 2018

From: Breaking News

Watchdog intervenes over agency’s portal advertising claim

The Advertising Standards Authority has intervened after receiving a complaint about a website and online advertisement for the Howard Cundey agency. The...

13 June 2018

From: Breaking News

How can agents make money from TV, broadband and utilities?

Letting agents are being advised to think seriously about how they can recoup costs to help compensate for the introduction of...

09 June 2018

From: Features

Ombudsman: fewer complaints about sales but lettings disputes soar

The Property Ombudsman has issued its annual report for 2017 and there’s good news for the estate agency side of the...

17 May 2018

From: Breaking News

Estate agency adverts rank high in 'most complained about' league table

The annual report from the Advertising Standards Authority and the Committees of Advertising Practice, out today, shows that the estate and...

04 May 2018

From: Breaking News

Ombudsman: few agent complaints compared to those over new homes

One of the three official redress bodies serving the estate and lettings agency industry has conducted a survey of complaints across...

02 May 2018

From: Breaking News

Tepilo and Homewise revise online adverts after watchdog intervenes

Online estate agency Tepilo and over-60s ‘life plan’ property sales service Homewise have been rapped over the knuckles following complaints made...

18 April 2018

From: Breaking News

Big rise in complaints to Property Redress Scheme ombudsman service

The Property Redress Scheme - one of the three government-approved redress schemes handling complaints about sales and lettings agents - has...

13 April 2018

From: Breaking News

Complaints about two agencies lead to advertising watchdog stepping in

An estate agency has been the subject of a complaint over website wording which appeared to suggest that it had a...

21 March 2018

From: Breaking News

Ombudsmen get ready to slug it out for dominance

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

17 March 2018

From: Features

Ombudsman seeks public views on problems with agents and wider industry

Ombudsman Services, which recently announced it was quitting its role as one of three approved redress schemes for estate and lettings...

12 March 2018

From: Breaking News

Agency told by ad watchdog that more complaints may trigger formal probe

London agency Portico has been warned that if there is a repeat of issues concerning its listings on portals, it may...

28 February 2018

From: Breaking News

Government launches surprise consultation on property redress

The government has launched a surprise consultation on the creation of a new redress system for customers of agents and others...

18 February 2018

From: Breaking News

Advertising watchdog rules on another complaint about Purplebricks

The Advertising Standards Authority has ruled on another complaint lodged about Purplebricks. Although the latest appears minor it adds to a lengthy list...

14 February 2018

From: Breaking News

Purplebricks: boards up, shares down?

Why I won’t buy Purplebricks shares and why if I had any, I’d sell fast… In its latest adverts, Purplebricks attempts to...

13 February 2018

From: Features

Property Natter – Q & A with Isobel Thomson, NALS

This week I carry out a question and answer session with one of the most high-profile names in property. Isobel Thomson has...

10 February 2018

From: Features

Shock as Ombudsman stops handling agency complaints - for now

One of the three government-approved redress schemes for estate and letting agents says it’s quitting the sector this year - but...

06 February 2018

From: Breaking News

allAgents and agency group CIELA reignite disputes with Purplebricks

The Charter for Independent Estate and Letting Agents says Purplebricks is still not complying with a ruling made by the Advertising...

06 February 2018

From: Breaking News

Robert Reed  Head of Tarporley Office, Wright Marshall

Q. How did you get in to the property industry? My career in the property industry actually started out as a holiday...

01 February 2018

From: 60 Second Interview

Savills amends auction website after complaint to watchdog over prices

Savills has amended its website concerning auctions after a complaint to the Advertising Standards Authority. The complainant challenged whether the listed guide...

31 January 2018

From: Breaking News

Buyer says he'll sue agent over non-disclosure about neighbours

The Daily Mail and other papers are reporting that a buyer is suing an estate agent who allegedly failed to tell...

28 December 2017

From: Breaking News

Exclusive: Independent agents’ group to fight ‘poor industry image’

The Charter for Independent Estate and Letting Agents has told Estate Agent Today that it WILL formally launch after all, in...

20 December 2017

From: Breaking News

Purplebricks is subject of yet another complaint to ad watchdog

Controversial hybrid agency Purplebricks has been the subject of yet another complaint to the Advertising Standards Authority. An unnamed complainant filed a...

20 December 2017

From: Breaking News

Advertising watchdog slaps down House Raffle competition wording

The Advertising Standards Authority has told the organisers of a house raffle that they must not repeat a promotion because of...

13 December 2017

From: Breaking News

Watchdog defends 'informal resolution' of complaints over online agencies

Outspoken estate agent Chris Wood has criticised the Advertising Standards Authority for its succession of ‘informally resolved’ judgements on complaints against...

07 December 2017

From: Breaking News

Online agency Yopa is subject of another complaint to watchdog

The Advertising Standards Authority has intervened following a complaint about a mailshot from the high profile online agency Yopa. The ASA says...

06 December 2017

From: Breaking News

Online agency drops Open House claim after complaint over website

Online agency Elopa has dropped a claim on its website that its Open House method of selling properties achieved the best...

29 November 2017

From: Breaking News

Online firm Yopa removes agency comparison ad after complaints

The online agency Yopa has removed an ad comparing its performance against other estate agents after complaints to the Advertising Standards...

22 November 2017

From: Breaking News

Should agents pay for an increased Trading Standards budget?

A large part of the DCLG’s Call for Evidence on the home buying and selling process focuses on the role of...

18 November 2017

From: Features

Purplebricks shares dip below 300p - 40% down over four months

Purplebricks’ share price value yesterday dropped below the 300p, over 40 per cent less than its high point over the recent...

16 November 2017

From: Breaking News

PropTech Today: Will eMoov’s no-sell-no-fee inspire others?

Online estate agent eMoov recently set itself apart by directly addressing the issues of openness and transparency that have long dogged the online business...

15 November 2017

From: Breaking News

Agency withdraws claim it was ‘only way’ to get highest sale price

The RE/MAX estate agency has withdrawn a claim in one of its promotional leaflets that its representative was "the only person"...

15 November 2017

From: Breaking News

We're not defunct yet says on-off-on independent agents group

The man seeking to establish the Charter for Independent Estate and Letting Agents says he is hopeful that the fledgling trade...

31 October 2017

From: Breaking News

Exclusive: four more complaints about Purplebricks filed to watchdog

Estate Agent Today has been told that there are four more complaints filed to the Advertising Standards Authority about hybrid agency...

30 October 2017

From: Breaking News

Purplebricks: agency wins advert dispute over Local Property Experts

Complaints about a Purplebricks claim concerning its Local Property Experts have been rejected by the Advertising Standards Authority. Complaints came from PDQ...

25 October 2017

From: Breaking News

Will Purplebricks ruling end agents’ purple mist?

So at last someone has woken up to the fact that Purplebricks needs to be clearer about how it charges for...

21 October 2017

From: Features

Purplebricks says it's more transparent than almost any other agency

Purplebricks has told Estate Agent Today it is more open about its business than almost any other agency and stridently rejects criticism about...

19 October 2017

From: Breaking News

Purplebricks TV ads declared 'misleading' after complaint over fees

The Advertising Standards Authority has ruled that two TV advertisements for Purplebricks cannot be shown again in their current form because...

18 October 2017

From: Breaking News

Record staff interviews and avoid unnecessary tribunals

Employment tribunal fees could soon become extinct, after the Supreme Court ruled they were an obstacle to the ‘access of justice’.  Once...

14 October 2017

From: Features

Agency removes listing from website after watchdog intervenes

London estate agency Residential Realtors removed a property listing from its website after a complaint to the Advertising Standards Authority. The property...

13 October 2017

From: Breaking News

Purplebricks: advertising watchdog still investigating complaint

The Advertising Standards Authority has confirmed to Estate Agent Today that it is still investigating a complaint lodged against Purplebricks by...

22 September 2017

From: Breaking News

Agency's non-existent Zoopla membership spurs complaint

Three more complaints about agents made to the Advertising Standards Authority have been settled informally - including one concerning an agency's...

20 September 2017

From: Breaking News

Purplebricks viewings complaint informally resolved by ASA

The Advertising Standards Authority (ASA) has informally resolved another complaint made against wording on Purplebricks’ website.  A complainant suggested that the wording...

06 September 2017

From: Breaking News

TPO integrates live chat to handle online consumer complaints

The Property Ombudsman Scheme (TPO) has partnered with Yomdel to provide a 24/7 live chat service.  Consumers can now seek 'independent dispute...

04 September 2017

From: Breaking News

Online agency subject of another complaint about website wording

Online agency HouseSimple has once again been the subject of a complaint to the Advertising Standards Authority. Earlier this month a HouseSimple advertisement...

30 August 2017

From: Breaking News

Be wary of online agents' claims, consumer group tells public

Consumer group Which? says the public should be wary of claims made by online estate agents. This follows a series of complaints about...

29 August 2017

From: Breaking News

Vetting tenants to ensure they are all they seem

When a tenant failed to pay any rent after the first month his tenancy last year, the landlord did not expect...

26 August 2017

From: Features

Ombudsman warns that expelled agency may be trading illegally

The Property Ombudsman has expelled a London lettings and estate agency for a year and is warning that the firm may...

23 August 2017

From: Breaking News

Another online agency advert banned over misleading wording

For the second successive week the Advertising Standards Authority has banned an online estate agency’s advertisement.  Last week it was HouseSimple and...

23 August 2017

From: Breaking News

Banned!  Online firm claimed High Street agents charge 1.5% to 4%

The Advertising Standards Authority has banned online agency HouseSimple from claiming that High Street agents charge “1.5% to 4% (plus 20%...

16 August 2017

From: Breaking News

PropTech Today: Trust - the fundamental flaw at the heart of tech-driven business

Even if you didn’t watch it, you’ve almost certainly heard about it by now.  The recent BBC Watchdog exposé of Purplebricks has...

09 August 2017

From: Breaking News

Purplebricks told to slow growth and get its house in order by City analyst

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

03 August 2017

From: Breaking News

Rightmove listing changed after complaint over 'Help To Buy' price

A housebuilder has changed the price listed on Rightmove to the full marketing price after an intervention by the Advertising Standards...

02 August 2017

From: Breaking News

The Property Ombudsman expels three agencies

Three agencies have been expelled from membership of The Property Ombudsman for two or more years, after failing to pay awards...

28 July 2017

From: Breaking News

Ad watchdog intervenes after complaint about 'under offer' listings

The Advertising Standards Authority has stepped in after receiving a complaint about two ads for properties listed on Rightmove. The homes were...

26 July 2017

From: Breaking News

Ombudsman issues 'year-long warning' after complaint about agency

The Property Ombudsman has issued a year-long formal warning to consumers about an estate agency which failed to provide information concerning...

24 July 2017

From: Breaking News

New trade group wants agents to display 'seal of integrity'

The fledgling trade body CIELA says it is going to institute a kitemark-style service for all estate agents to be able...

21 July 2017

From: Breaking News

Reviews - Agency complaint about Purplebricks upheld by watchdog

The Advertising Standards Authority has upheld a complaint over a Purplebricks website statement featuring testimonials from clients; the complaint was made...

05 July 2017

From: Breaking News

Agent agrees not to repeat advertisement knocking OnTheMarket

Major westcountry agency Wilkinson Grant has told the Advertising Standards Authority it will not re-use wording following a complaint from a...

05 July 2017

From: Breaking News

The Queen's Speech marks another step forward for leasehold reform

The political ebb and flow continues - seemingly with all the subtlety of a Boris Johnson rugby tackle on a 10-year...

01 July 2017

From: Features

Big rise in complaints and compensation says The Property Ombudsman

The Property Ombudsman’s annual report reveals a significant increase in the number of formal complaints resolved by the scheme and a...

22 June 2017

From: Breaking News

Ad watchdog 'partly upholds' complaint over leasehold flat

The Advertising Standards Authority says it has “partly upheld” a complaint regarding a claim that a leasehold property was Sold STC. Greenslade...

21 June 2017

From: Breaking News

Conveyancing: ASA investigates complaint against Law Society

The Advertising Standards Authority (ASA) has published the details of its investigation into a complaint made against the Law Society. The complaint...

14 June 2017

From: Breaking News

ASA upholds complaint against hybrid agent for viewings claim

The Advertising Standards Authority (ASA) has upheld a complaint made against hybrid estate agency Pink and Cow. The Portsmouth-based firm claimed on...

07 June 2017

From: Breaking News

The ESTAS – the UK’s best letting agents have their say

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

27 May 2017

From: Features

How service drives up standards of student lets

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

27 May 2017

From: Features

Connells Help to Buy complaint informally resolved by ASA

The Advertising Standards Authority (ASA) has informally resolved a complaint made against Connells. The case focused on a Connells Rightmove listing which...

17 May 2017

From: Breaking News

Trade group claims ad watchdog is probing Purplebricks complaints

Fledgling trade group CIELA says two aspects of its complaint to the Advertising Standards Authority are the subject of ‘further investigation’...

04 May 2017

From: Breaking News

'Quick buy' company cleared of breaching advertising code

The Advertising Standards Authority has given the green light to an circular which provoked complaints suggesting it deliberately did not appear...

05 April 2017

From: Breaking News

New agents group seeks 'pre-launch' members - and says it may float

The Charter for Independent Estate and Letting Agents has started its ‘pre-launch’ membership drive - and says it ultimately want to...

04 April 2017

From: Breaking News

A poor advert for the agency industry

There’s good and bad in every industry and at first sight, this week has been one where the good have won...

01 April 2017

From: Features

Purplebricks removes web claim that 'buyers are found within 14 days'

Purplebricks has agreed to remove a claim from its website that “on average it takes us just 14 days to find...

29 March 2017

From: Breaking News

Mine's bigger than yours: Agency changes 'largest office' publicity

A branch of Martin & Co is changing the wording it uses on a leaflet following a complaint from a rival...

29 March 2017

From: Breaking News

Independent agents say Purplebricks complaint 'purely a starting point'

The fledgling group claiming to represent independent estate and letting agents, CIELA, says it has lodged a complaint against Purplebricks with...

21 March 2017

From: Breaking News

Only 14 complaints about 'quick sale' buying firms in two years, says TPO

There were only 14 complaints to The Property Ombudsman about so-called 'quick sale' firms - the professional buying companies that purchase...

10 March 2017

From: Breaking News

Agency promises not to make competitor comparisons in future ads

A Hampshire estate agency has promised the Advertising Standards Authority (ASA) not to make competitor comparisons which cannot be independently verified...

08 March 2017

From: Breaking News

Trade body explains Purplebricks complaint as war of words continues

Fledgling trade body The Charter for Independent Estate and Letting Agents (CIELA) has described Purplebricks as the 'biggest enemy currently facing...

07 March 2017

From: Breaking News

Purplebricks: Independent agents release text of complaint letter

The fledgling Charter for Independent Estate and Letting Agents has released to the media the text of a complaint letter it...

02 March 2017

From: Breaking News

Independent agents' group turns its attention to Trustpilot

The fledgling group of independent agents which has already launched attacks on online agency operators in general and Purplebricks in particular...

01 March 2017

From: Breaking News

Agency told not to repeat ad claim about seven-day viewings

Estate agency Butters John Bee has been told by the Advertising Standards Authority not to re-run an ad because of an...

01 March 2017

From: Breaking News

Broadband speed in property details is 'broadly misleading'

Slow broadband speed at peak-times has been cited as the number one unexpected home-mover bugbear according to a survey of 3,000...

28 February 2017

From: Breaking News

Independent agents' group renews criticism of Purplebricks

The new group for independent owner-managed estate and letting agencies, to be formally inaugurated this week, has stepped up its campaign...

27 February 2017

From: Breaking News

Watchdog orders online agency not to re-run TV advert

Online agency HouseSimple has been told that by the Advertising Standards Authority that its TV advertisement including the claim ‘sell your...

22 February 2017

From: Breaking News

Portal's 'win a house' competition ad banned by watchdog

A competition organised by Real Hot Property - which says it “aims to be Europe’s largest property portal” - has been...

22 February 2017

From: Breaking News

Agency disputes rival firm's claim that it 'sells homes faster'

An estate agency in the north of England has complained to the Advertising Standards Authority about a rival firm’s claims saying...

22 February 2017

From: Breaking News

Developer to build fewer homes after 'poor quality' issues

A house builder has set aside £7m to spend on repairs to its own new properties after a series of complaints...

21 February 2017

From: Breaking News

Online operators in firing line of independent agents' group

The Charter for Independent Estate and Letting Agents, which is to be set up formally from next week, has set out...

20 February 2017

From: Breaking News

Purplebricks: 'formal complaint' from independent agents

The fledgling group being set up to represent independent estate and letting agents is preparing a formal complaint about Purplebricks based...

17 February 2017

From: Breaking News

Quick Sale company in hot water over website 'offer'

The Advertising Standards Authority has stepped in following a complaint about a TV ad for a Quick Sale company, National Homebuyers.  The...

08 February 2017

From: Breaking News

Express story on Brexit house price boost 'seriously inaccurate'

The Independent Press Standards Organisation has ruled that a Daily Express newspaper story - “EU Exit Boosts House Prices” - was...

06 February 2017

From: Breaking News

Watchdog steps in after £36,000 discrepancy on new homes website

The Advertising Standards Authority has stepped in following a complaint about the website for property developer Keepmoat. The ASA says that the...

01 February 2017

From: Breaking News

Council's For Sale/To Let board fines come into effect tomorrow

A controversial scheme in a London borough, limiting the size and duration of letting and estate agents’ boards on display, comes...

31 January 2017

From: Breaking News

eMoov amends website wording after ASA complaint

The Advertising Standards Authority (ASA) has informally resolved a complaint made against online estate agency eMoov.  The complaint challenged whether two statements...

25 January 2017

From: Breaking News

Countrywide amends property listing after complaint to standards watchdog

Countrywide has amended the website of one of its estate agency brands after an intervention by the Advertising Standards Authority. The ASA...

18 January 2017

From: Breaking News

Watchdog intervenes after complaints over agents' advertisements

The Advertising Standards Authority has intervened after a series of complaints about adverts placed by estate agents and other property industry...

04 January 2017

From: Breaking News

'Whistle-blower' estate agent was unfairly dismissed, rules tribunal

An estate agent at an office of London agency Felicity J Lord, who alleged unethical practices were taking place in the...

28 November 2016

From: Breaking News

No action over ad claiming flats were 'waterfront' - when they weren't

The latest round of complaints made to the Advertising Standards Authority against property firms’ ads have once again ended only with...

23 November 2016

From: Breaking News

Online agency Hatched agrees to withdraw marketing letters

The online agency Hatched has agreed to withdraw marketing letters following a complaint to the Advertising Standards Authority. The ASA says a...

16 November 2016

From: Breaking News

Ad watchdog steps in over disputed 'two bedroom' listing

The Advertising Standards Authority has stepped into a dispute over a property listing which claimed a property was a two bedroom...

16 November 2016

From: Breaking News

Agent and conveyancer relationships must go beyond the bottom line

Working relationships between estate agents and conveyancers can be mutually beneficial with the referral of work between parties. However, they are missing...

12 November 2016

From: Features

Banned - award-winning online agency's fees comparison advert

The award-winning online agency HouseSimple has had one of its advertisements banned by the Advertising Standards Authority. The advert was a poster for...

09 November 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

Another online agency asked to amend website after complaint

YOPA, the online agency that recently had an extensive TV campaign, has amended the content of its website following a complaint to...

26 October 2016

From: Breaking News

How can agents manage negative feedback left on review sites?

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

22 October 2016

From: Features

First-time buyers – how agents can help them through the legal process

Conveyancing is the most complained about area of law in England and Wales – accounting, on average, for nearly a quarter...

14 October 2016

From: Features

Watchdog explains why agency complaints 'informally resolved'

The Advertising Standards Authority has explained to Estate Agent Today why many of the complaints made against estate and letting agents...

13 October 2016

From: Breaking News

Estate agency rapped over claim that it's the leading agent in...

A Cheshire estate agency has had to amend its website following a complaint to the advertising watchdog over its claim to...

12 October 2016

From: Breaking News

eMoov's petition wants agency licensing because standards are poor

eMoov founder and chief executive Russell Quirk has launched another online petition, this time calling for mandatory licensing of estate agents. The...

10 October 2016

From: Breaking News

The Property Ombudsman tells estate agents: 'raise your standards'

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

Vital court case to be held next week to decide 'second homes ban'

Next week sees a court case which will decide whether there will have to be a re-run of the ‘second homes...

29 September 2016

From: Breaking News

ASA informally resolves more complaints against property firms

The Advertising Standards Authority (ASA) has published details of four more cases in which it has 'informally resolved' complaints made against...

21 September 2016

From: Breaking News

ASA upholds two of three complaints made against Purplebricks

The Advertising Standards Authority (ASA) has upheld two of three complaints against claims made in Purplebricks' TV and website advertising.  The watchdog upheld...

14 September 2016

From: Breaking News

Complaint against eMoov savings claims informally resolved by ASA

The Advertising Standards Authority (ASA) has informally resolved a complaint made against online estate agency eMoov.  A media sales adviser for a...

14 September 2016

From: Breaking News

Advertising watchdog intervenes over Purplebricks' VAT claim

The Advertising Standards Authority has intervened following a complaint about VAT savings on Purplebricks‘ website. A member of the public contacted the...

31 August 2016

From: Breaking News

Watchdog resolves dispute over property description on website

If agents need evidence of how members of the public can spot errors in property descriptions - and can raise an...

24 August 2016

From: Breaking News

Watchdog intervenes over agency and developer property descriptions

The Advertising Standards Authority has stepped in following two unrelated complaints - one was over an agent’s property description, and the...

10 August 2016

From: Breaking News

Watchdog intervenes over London agency's portal advertising

The Advertising Standards Authority has stepped in to resolve a complaint about a small London estate agency’s online references to its...

03 August 2016

From: Breaking News

Conveyancers want more transparency in leasehold transactions

The Conveyancing Association has set out recommendations to end what it claims are significant delays and overcharging taking place within the...

03 August 2016

From: Breaking News

What can the lettings industry learn from AirBnB, Vrumi and JustPark?

Barely a week goes by without news of the latest disastrous AirBnB experience suffered by an unsuspecting landlord.   Whether it’s damage...

22 July 2016

From: Features

Agency amends website after first time buyer complaint to watchdog

An estate agency has amended its website after being contacted by the Advertising Standards Authority following a complaint from a member...

29 June 2016

From: Breaking News

Agents Do Charity - despite the referendum rumpus

Much of the nation’s attention may have been on saying Remain or Leave in the EU Referendum but this enormous decision...

24 June 2016

From: Breaking News

Online agency emoov in hot water with advertising watchdog - again

For the second time this month, the Advertising Standards Authority has had to intervene over the wording of an ad from...

22 June 2016

From: Breaking News

Agency says Rightmove postcode data led to 'misleading' advertisement

Regional estate agency Matthews of Chester says data provided by Rightmove led to an apparently-misleading advertisement which had to be altered...

15 June 2016

From: Breaking News

eMoov ad banned by watchdog after complaint about three of its claims

The Advertising Standards Authority has banned an ad by online agency emoov after a complaint disputing the duration of a fee...

08 June 2016

From: Breaking News

Foxtons wins green light despite opposition to latest branch proposal

Foxtons has won planning consent for an office in the south London suburb of Peckham after another controversy involving opposition from...

06 June 2016

From: Breaking News

Quick sale firm wins radio advertising complaint case

The Advertising Standards Authority (ASA) has decided not to uphold a complaint made against a quick property sale firm's radio advert.  The...

01 June 2016

From: Breaking News

Property advertising complaints up 10% since 2014, says ASA

Complaints made against adverts issued by property firms have increased by 10% in the last year. The Advertising Standards Authority (ASA) reports...

26 May 2016

From: Breaking News

Online agency amends website after competitor makes ASA complaint

A dispute over claims made on online estate agency HouseSimple's website has been 'informally resolved' via the Advertising Standards Authority (ASA). Competitor eMoov challenged...

25 May 2016

From: Breaking News

Time to stick it up: Agents still not complying with transparency law

Running a business is not easy, but sometimes it becomes harder because we are expected to modify our behaviour due to...

20 May 2016

From: Features

Advertising watchdog intervenes over OnTheMarket stock and share claims

OnTheMarket has changed the claims it makes to prospective clients about its stock levels and market share compared to Zoopla, following...

18 May 2016

From: Breaking News

Portal juggling: now the public start passing complaints to NTSEAT

A member of the public has submitted a complaint on portal juggling to the National Trading Standards Estate Agency Team following...

16 May 2016

From: Breaking News

Conveyancing delays are not the only reason transactions fall through

In this business you get used to dealing with regular customer and third-party feedback, input, and (occasionally) complaints.  Much like the agency market...

13 May 2016

From: Features

Britain’s best letting agents

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

10 May 2016

From: Features

Four ways to instantly impress with your customer communication skills

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...

06 May 2016

From: Features

CMA: compensation now possible after competition law breaches

The Competition and Markets Authority - which has been active in the estate agency industry since its inception in April 2014...

06 May 2016

From: Breaking News

Surge in complaints over service charges on leasehold properties

The Association of Leasehold Enfranchisement Practitioners says more leaseholders are complaining of inflated service charges for maintenance, upkeep and communal areas.  The...

27 April 2016

From: Breaking News

Competition and Markets Authority warns agents over portal choices

After over a year of speculation, the Competition and Markets Authority has stepped into the row over OnTheMarket and its ‘one...

21 April 2016

From: Breaking News

OnTheMarket saga; 'open letter' agent is latest to receive legal warning

The agent who last year wrote a controversial ‘open letter’ about OnTheMarket has now received a letter demanding she pay alleged...

12 April 2016

From: Breaking News

Agency removes reviews from Facebook after complaint to advertising watchdog

Oystons Limited, trading as Oystons Estate Agency, has removed reviews of its service from its Facebook page after a complaint to...

06 April 2016

From: Breaking News

Why we're recruiting 'Property Gurus' who aren't necessarily agents

This website recently published a piece ahead of the nationwide launch of our new property platform, Be Street Smart.  It explained how...

01 April 2016

From: Features

Agent fears 'abandoned sales' if completions miss stamp duty deadline

An estate agent has spoken out about the threat of ‘abandoned sales’ if a completion bottleneck prevents purchases of properties going...

29 February 2016

From: Breaking News

eMoov changes website wording after complaint over 'price achieved' claim

Online estate agency eMoov has changed the wording on its website after a complaint to the Advertising Standards Authority. The words under...

10 February 2016

From: Breaking News

Conveyancers and agents: Let's not shy away from complaints

To those working within the conveyancing sector, the recent statistics from the Legal Ombudsman regarding complaints are perhaps not surprising.  In our...

30 January 2016

From: Features

Property Redress Scheme announces first workshop for agents

One of the three approved Ombusdman-style operators, the Property Redress Scheme, is to hold its first agents’ workshop in March. The morning...

26 January 2016

From: Breaking News

Legal Ombudsman issues conveyancing guide after buyer's £20,000 bill

The Legal Ombudsman has published new guidance for first time buyers as a result of conveyancing problems topping the list of...

19 January 2016

From: Breaking News

Agency settles dispute with rival over 95% of sales completed claim

A dispute between two agents over a claim that “95 per cent agreed sales proceed to completion” has been resolved informally...

31 December 2015

From: Breaking News

Property ad banned after suggesting guaranteed capital gain

The Advertising Standards Authority has banned an advertisement from a property company selling new homes in East London, after it was...

30 December 2015

From: Breaking News

Sean Hooker, Head of Redress, PRS

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

23 December 2015

From: 60 Second Interview

Could you be risking a fine?

There are a number of fairly recent regulations that agents need to comply with. One of them, now just over a year...

18 December 2015

From: Features

eMoov and other property firms resolve ad disputes with advertising watchdog

eMoov is one of several property firms to have ‘informally resolved’ disputes with the Advertising Standards Authority - usually achieved by...

16 December 2015

From: Breaking News

Property Natter: the end of an era

It was an end of an era in the property world this week. Christopher Hamer stepped down as the Property Ombudsman...

04 December 2015

From: Features

Agencies change websites and Facebook after ad watchdog intervenes

Two leading estate agency groups have changed website details of properties after complaints were lodged with the Advertising Standards Authority. The ASA...

25 November 2015

From: Breaking News

Agents expelled from Property Ombudsman over compensation dispute

Two more agents have been expelled by TPO because they failed to pay awards when ordered to pay compensation, and because...

11 November 2015

From: Breaking News

ASA raps property company for wording of Rightmove listing

The Advertising Standards Authority has ordered the company Homewise not to use misleading wording following two complaints about one of its...

28 October 2015

From: Breaking News

'20 OnTheMarket members back me' says agent who quit portal

The estate agent who last week sent an open letter to OnTheMarket, saying it had lost her both business and money,...

22 October 2015

From: Breaking News

Agent amends ad to avoid slap-down from advertising watchdog

Hull estate agency Beercock Wiles and Wick has amended the wording of a regional press advertisement following a complaint to the Advertising...

21 October 2015

From: Breaking News

Zoopla to provide latest figures on agency members this week

Zoopla says it will later this week give an update on the number of agents it now has as members -...

19 October 2015

From: Breaking News

Purplebricks and other agencies resolve complaints to advertising watchdog

Four estate agencies including online player Purplebricks have resolved complaints submitted to the Advertising Standards Authority. Every week the ASA publishes a...

14 October 2015

From: Breaking News

Police probe continues as struck-off solicitor linked to MP's property portfolio

There is still no word on when a police investigation will report on alleged irregularities said to involve the buy to...

12 October 2015

From: Breaking News

Agencies amend wording of ads to escape advertising watchdog action

Two agencies have agreed to amend the wording of their advertisements to avoid the possibility of formal action by the Advertising...

07 October 2015

From: Breaking News

Can easyProperty find its place amongst the new online establishment?

The big online estate agencies appear to have come of age. No, no - I'm not saying they're good, bad, better or...

02 October 2015

From: Features

Savills parts company from PR firm after easyProperty conflict of interest

Savills, the high end estate agency, has parted ways with public relations company The Red Brick Road as a result of...

02 October 2015

From: Breaking News

TPO revises codes of practice to include consumer and deregulation laws

The largest of the three government-approved redress schemes, The Property Ombudsman, has updated its codes of practice to include new legislation...

02 October 2015

From: Breaking News

Caught on video - THAT funeral march provoking a complaint to Sir Stelios

We've caught the apparent death of the high street estate agent on video - or at least that's what online estate...

30 September 2015

From: Breaking News

Sheffield: an example of how a local authority can enforce compliance

It’s been nearly a year since all lettings and property management agents have been legally required to join a redress scheme...

25 September 2015

From: Features

New Property Ombudsman is ex-head of Planning Inspectorate

Katrine Sporle is to be the new ombudsman at The Property Ombudsman, one of the three government-approved redress services for the...

21 September 2015

From: Breaking News

Watchdog bans most trustworthy statement by raterAgent website

The Advertising Standards Authority has banned a statement by the estate and letting agency review site raterAgent describing it as the...

16 September 2015

From: Breaking News

ASA bans agent's ad quoting customer recommendations

The Advertising Standards Authority has banned an advertisement by estate agency Redman Casey accusing it of misleading statements over customer recommendations...

16 September 2015

From: Breaking News

Agents Do Charity - as summer turns to autumn

The Bank Holiday weekend heralds the end of August and the return to a more normal sales and lettings market for...

28 August 2015

From: Breaking News

Online agent changes ad after 'misleading' complaint

Online estate agency HouseSimple has changed the wording of one of its adverts after the Advertising Standards Authority (ASA) received a...

26 August 2015

From: Breaking News

'Complaining Cow' warns of property redress chaos

A consumer champion says a new privatised system of Alternative Dispute Resolution, being introduced in October, threatens to create ‘complaints chaos’...

10 August 2015

From: Breaking News

Property Natter: Let's embrace the social web

So, has everyone been enjoying the fine summer weather we’ve been experiencing? Oh, wait…fear not, I will attempt to inject a...

07 August 2015

From: Features

How to ride the digital wave legally and fairly

The internet and rapidly evolving digital landscape has revolutionised the way people buy and sell properties. With some reports suggesting 95 per...

03 July 2015

From: Features

Video round up 03.07.15 - Watch the weekly news from Estate Agent Today

Watch the latest weekly video roundup of news from Estate Agent Today and Letting Agent Today, featuring stories on complaints lodged...

03 July 2015

From: Video Articles

Video round up 03.07.15 - Watch the weekly news from Estate Agent Today

Watch the latest weekly video roundup of news from Estate Agent Today and Letting Agent Today, featuring stories on complaints lodged...

03 July 2015

From: Breaking News

Advertising fees row: Property Centre still awaits CMA contact

The property centre in the middle of the latest controversy surrounding the Competition and Markets Authority says it is still waiting...

01 July 2015

From: Breaking News

Property Centre referred to competitions watchdog over advertising of homes

The Competition and Markets Authority is reported to have received two complaints about a property centre, accusing it of breaking anti-competition...

30 June 2015

From: Breaking News

Let’s get our act together

This month has marked a real change in the way the private lettings sector is perceived - and it’s a perception...

19 June 2015

From: Features

NEW! AgentTracker Conveyancing

A NEW SERVICE FOR YOU We are pleased to announce the launch of our NEW Conveyancing service, allowing you to offer an...

17 June 2015

From: Sponsored Content

Agent hails 'great result for industry' on Rightmove data issue

The estate agent at the centre of an Advertising Standards Authority investigation into promotional claims using Rightmove data has hailed the...

12 June 2015

From: Breaking News

PRS Announce Partnership with Small Claims Mediation

The Property Redress Scheme (PRS) is delighted to announce their partnership with the award winning mediation provider, Small Claims Mediation (SCM) The...

11 June 2015

From: Sponsored Content

Watchdog dismisses complaint against agency using Rightmove data

The Advertising Standards Authority has given its backing to an estate agency using Rightmove data to claim it had the most...

11 June 2015

From: Breaking News

It's time for OTM to drop the exclusivity rule

Yesterday we heard about the letter from the CMA warning agents about anti-competitive behaviour. Today, in a scoop for Estate Agent...

04 June 2015

From: Features

NTSEAT to meet with CMA over OTM cartel complaints

The National Trading Standards Estate Agency Team (NTSEAT) is to meet with the Competition and Markets Authority (CMA) to discuss complaints...

04 June 2015

From: Breaking News

ASA upholds complaints against eMoov

The Advertising Standards Authority (ASA) has upheld two complaints made against online estate agency eMoov.  The first centred around eMoov’s claim that...

03 June 2015

From: Breaking News

It’s time to consign sole agencies to history

This publication recently reported on Russell Quirk's latest attempt to upset the establishment, this time by attacking the hallowed ground of...

29 May 2015

From: Features

Fee disclosure: Are you ready for an inspection?

Earlier this week we passed the official deadline for letting agents to fully publicise their fees as well as providing evidence of...

29 May 2015

From: Features

Agency rapped by watchdog over ‘misleading’ advert

An East Midlands estate agency has had a regional press advert banned by the Advertising Standards Authority (ASA).  Kirk Estates Ltd had...

28 May 2015

From: Breaking News

Oh no, not another complaint...

OK, you’ve had your fun. Now let’s leave the regulators regulate and work for the public. If you don’t know what I...

22 May 2015

From: Features

Video round up 22.05.15 - Watch the weekly news from Estate Agent Today

Watch the latest weekly video roundup of news from Estate Agent Today and Letting Agent Today, featuring stories on Zoopla's trading...

22 May 2015

From: Breaking News

eMoov lodges CMA complaint about sole agency agreements

Online estate agency eMoov has lodged a complaint with the Competition and Markets Authority over high street agents’ implementation of sole...

21 May 2015

From: Breaking News

ASA investigating complaints about online agents' VAT

The managing director of Hatched online agency is accusing Purplebricks, eMoov, Tepilo and House Network of advertising their rates exclusive of...

19 May 2015

From: Breaking News

Online agency seething about ASA complaint from High Street agent

Online agency EweMove says it is seething about a complaint made to the Advertising Standards Authority by a high street estate...

18 May 2015

From: Breaking News

Deposits row: Agent may switch redress scheme

The Brian Cox estate agency, at the centre of a weekend newspaper allegation about £2,000 deposits from buyers, has strongly defended...

12 May 2015

From: Breaking News

Over the next five years, let’s talk - but not to ourselves

So, a sigh of relief.  Most agents will be pleased with the election result - even if they are not Tory supporters...

08 May 2015

From: Features

Do estate agents use undue influence?

The issue of some estate agents insisting that buyers and/or sellers use a particular solicitor or conveyancer has reared its ugly...

08 May 2015

From: Features

Rival redress schemes report increased business

Two rival redress schemes applying to sales and lettings agents are claiming increased business.  A press release from the Property Redress Scheme...

30 April 2015

From: Breaking News

Advertising watchdog rules against Hamptons fees ad

Hamptons International has been slapped down by the Advertising Standards Authority for not making it clear that some lettings fees were...

23 April 2015

From: Breaking News

Regents Estates and Mortgages “seduced” by Fairfield’s LED Light Pockets™

Regents Estate Agents and Mortgages (REM) contacted Fairfield with the intentions of updating their old displays with bright LED Light Pockets™....

22 April 2015

From: Sponsored Content

Huge rise in referrals to The Property Ombudsman

There was a whopping 42 per cent rise in referrals to The Property Ombudsman last year according to the annual report...

21 April 2015

From: Breaking News

Zero Deposit Zero Deposit Zero Deposit