Archive

Artificial Intelligence is now a part of all our lives, but my attention was grabbed recently by an AI critique of...

Almost one in five vendors admit to having failed to disclose disputes with neighbours to prospective buyers when selling their home,...

The term ‘time bomb’ is sometimes overly used in the housing market, and while it has been linked to many things...

In this, the second of a three-part series, David Beaumont continues his critique of the new Material Information Guidance. There are 21...

If you want to hear of a tale for our industry’s times - featuring housing shortages, planning disputes, rampant  inflation and...

Agents faced more complaints and paid out higher levels of redress last year, industry data shows. Annual figures from the Property Redress...

Following the release of Material Information Parts B & C, iamproperty’s Product Manager, Tania Bonesi, shares insights on how Estate Agents...

Estate and letting agents are being urged to take data protection rules more seriously. It comes as the Information Commissioner’s Office (ICO)...

Two London firms have been expelled from The Property Ombudsman (TPO) for failing to pay compensation to consumers. This brings the total...

GetAgent has been ordered to make its marketing claims clearer following a complaint to the Advertising Standards Authority (ASA). The advertising watchdog...

The role of a residential landlord has changed considerably over the years. What was once a relatively straightforward means of generating...

If you’ve paid even scant attention to Landlord Today or other trade titles, you’ll be familiar with the headlines about rogue...

Despite the announcements, the publicity, the guidance and the acres of website information, the most common complaint surrounding house sales is...

The Council for Licensed Conveyancers (CLC) has warned it is receiving “too many complaints” about breaches of undertakings by solicitors. The regulator...

Estate agents have been urged to be wary of complaints around market appraisals and the handling of offers. The latest annual review...

Just one agent was expelled from The Property Ombudsman (TPO) redress scheme in the latest quarter. TPO has revealed that Price Point...

A man has been jailed for fraud after conning potential property buyers out of nearly £16,000. Jaspal Singh Juttla, 64 of Northwood...

Agents are being urged to be clearer about their terms of business with clients after the public face of The Property...

A controversial change due to be brought about in the proposed Renters’ Reform Bill is the abolition of Section 21 ‘no...

At a time of great uncertainty, the HomeOwners Alliance (HOA) and the Federation of Master Builders (FMB) have announced a partnership...

Eight agents were excluded from The Property Ombudsman (TPO) scheme during the first quarter of 2023 including collapsed online brand Doorsteps for...

Trade and representative bodies representing the legal, surveying, estate agency and property management sectors have launched the fourth iteration of the...

The Property Redress Scheme (PRS) has formed a new member panel that will be chaired by senior industry figure Eric Walker. The...

I wasn’t completely surprised to read here on Estate Agent Today that our industry remains near the bottom of the league...

Property professionals, including agents, are being urged to make use of a dedicated small business banking dispute scheme before it closes...

High transaction volumes are likely to lead to more complaints about agents, a compliance expert claims. Paul Offley, compliance officer at The Guild...

The chair of the Council of Licensed Conveyancers (CLC) has warned firms that it shouldn’t be seen as a ‘light-touch’ regulator. Speaking at...

Increasing numbers of complaints about agents are being resolved without formal investigation but issues are becoming more complex, The Property Ombudsman...

A new Code of Practice for builders and an independent Ombudsman for consumers in the new-build sector went live this week. Customers...

The latest White Paper from the Institute of Residential Property Management (now part of The Property Institute) has called for customers...

Another piece about conveyancing? Seems like it's been a bit of free-for-all in the last couple of weeks on the woes...

A wide range of upcoming legislative changes will affect the private rented sector. From new carbon monoxide alarm regulations to renters...

I look back on when my dad helped me buy my first car and shared his pearls of wisdom on what...

Proptech firm iamproperty has overhauled its movebutler platform with more material information features and a Love Island theme. The end-to-end onboarding and...

Portals are aiming to boost consumer awareness of new material information rules rather than refusing non-compliant listings. Agency listings have been required...

It’s the fifth anniversary of the Grenfell fire tragedy, but are high rises any safer today than they were then? On 14th...

Rising property prices in the UK mean that occupiers are renting long past their forties. According to the government’s last English...

AllAgents has revealed the 10 worst rated agency brands on its customer review platform, with Purplebricks leading the worst performers. The reviews...

If you are an easily offended Frankie Valli fan, look away now. A regional agent that was rapped by the Advertising Standards...

The number of complaints about estate and letting agents increased last year but fewer gripes were upheld. Data based on members of...

An estate agent has hit back at the Advertising Standards Authority (ASA) after the watchdog banned a poster advertising the firm’s...

The Advertising Standards Authority (ASA) has informally resolved a complaint regarding claims made by Purplebricks about home sales. The advertising watchdog revealed...

A new Deputy Ombudsman, Lesley Horton, has been appointed by The Property Ombudsman Scheme. She will work alongside Property Ombudsman, Rebecca Marsh,...

It was a quiet first quarter this year for sanctions at The Property Ombudsman (TPO). The redress scheme has revealed that just...

The Advertising Standards Authority (ASA) has said it may consider complaints about ‘misleading SSTC listings’ on portals but suggests it may...

Trading Standards has advised agents to update listings once they reach the "sold subject to contract" (SSTC) stage. It comes after legal...

Agents and conveyancers have signed up to a new buyers’s and seller’s property information form that is described as having been...

In this weekend feature, inventory expert and chair of the AIIC, Daniel Evans, sets out why rental reform changes will make...

The Advertising Standards Authority has banned a property investment firm from using a letter claiming that it wanted to buy homes...

The market’s likely to slow this year as the rising cost of living saps some buyer confidence, so agents are understandably...

A national newspaper has lifted the lid on what it alleges to be the backgrounds of high-end self-employed agents who feature...

Property searches are not showing up some new road schemes because they are classified by local councils as planning consent for...

Industry figures have come out in favour of the long-term programme of new compulsory information to be contained on property listings. From...

An estate agency is running a competition to encourage residents to photograph badly-located For Sale and To Let boards. The Basingstoke branch...

Will he stay or will he go? You don’t need me to say who ‘he’ is - it’s the only story...

The Guild of Property Professionals is celebrating its 25th anniversary with a pledge to work hard this year to stand out...

EAT readers may have seen a piece in Friday’s property section of The Times about the long-running Simplify saga, which has...

Compliance check list - are you New Year ready? The start of a new year is a great time for estate agents...

The Dispute Service has been selected to operate the New Homes Ombudsman scheme, following what has been called ”a fiercely competitive...

With the conveyancing crisis at the Simplify Group now approaching two weeks old, it appears Purplebricks has been the worst affected...

The Advertising Standards Authority has stepped in following a complaint about a property advertised by Connells-owned Countrywide estate agents. The issue revolves...

The recent stamp duty holiday and the subsequent conveyancing logjam this triggered has acted as a wakeup call for the industry....

Agents are being warned about removing personal data and information from marketing material. Paul Offley, compliance officer at The Guild of Property...

The worst of the Covid-19 pandemic appears to be firmly in the rear-view mirror as we move into the last quarter...

Day in, day out, I see how good estate agents really are.  Whether it’s in my day job on Location, Location, Location...

The Property Ombudsman says there’s been a big increase in enquiries to its service in recent months, despite the pandemic.  In its...

A former estate agent has accused the National Trading Standards Estate and Letting Agent Team of trying to discredit him. Chris Wood,...

A new service launched over the weekend, proposing to charge buyers £30 for a “guaranteed” viewing, has split opinions amongst estate...

The police have now received complaints about the tweet believed to have been sent from a personal account of a Savills...

A bankrupt builder from Devon persuaded pensioners to pay him £271,000 to construct a home - but his poor workmanship has...

No fewer than seven estate and lettings agencies have been expelled from The Property Ombudsman scheme today. Most of them are now...

Last weekend we spoke with Liana Loporto, NAEA Propertymark’s president, in an exclusive interview. Here we follow that up with an...

A consultation into the draft New Homes Quality Code has been published with a consultation period for the industry ending on...

A council cracking down on the increase of illegally positioned estate agent boards. Agents are required, under Planning and Highways legislation to...

A firm has agreed to amend its claim that it was the number one selling agent in its town in 2020,...

The TDS annual review 2020 indicates that deposit disputes have remained low over the last year, at around 1%. This is...

An estate agency has apologised after a bogus employee posted offensive comments about Prince Philip on a newly-created fake Facebook account. This...

Purplebricks has removed advertising claims which suggested it sold homes for a higher sum, on average, than rival agencies. The Advertising Standards...

From 4 May 2021, your agency could be blocked from charging late fees, compounding interest on missing rent and taking any...

Online agency Yopa says it will change a claim on its website that appears to suggest no fee will be charged...

A prominent estate agent has warned buyers and sellers about the perils of the controversial Modern Method of Auction. MMA is now...

Agents are up in arms at a Rightmove restriction temporarily preventing access to parts of its listing back-end.  Agents received an email...

New guidance has been issued in a bid to allow agents to get the insurance payouts they expect from the Business...

An agency has changed a property listing on its website following an intervention by the Advertising Standards Authority. The agency was Campbell...

Being a letting agent today means keeping up to date with the long list of rules and regulations governing how a...

Let’s address the elephant in the room first - the property sector and how we market properties is changing. Gone are the...

A new body which says it will “champion better outcomes for buyers” is described as independent but is to be chaired...

There is little doubt that the last year was one which none of us will easily forget both personally and professionally....

Propertymark has told the government that it needs to introduce overarching regulation of agents now, because existing piecemeal provisions are unmanageable...

Many independents will be based in the capital, but given its size and breadth they may get drowned out even more...

Estate agency Move has had to change a description on Rightmove following an intervention by the Advertising Standards Authority. The agency described...

The Property Ombudsman says there have been more complaints lodged about agents so far in 2020 than in 2019. This is despite...

The Homes Act requires landlords to consider whether their tenants' indoor air is safe. Five key air contaminants are listed in...

First off, hello and welcome to this new series – appearing in Estate Agent Today’s Breaking News section each month –...

‘Many are in complete denial about the time it takes and still think it’s eight to 10 weeks.’ I won’t tell you...

Back in September, Westminster Council launched a new strategy to help 'protect tenants' and 'ensure they live in good-quality and well-managed...

A TV advert for Rightmove first screened in 2018 has been cleared of gender stereotyping. A complaint to the Advertising Standards Authority...

The advertising watchdog has told the agency industry to clean up its act on four issues, with clarity over fees being...

New guidance spells out how leniency can be exercised on agencies or individuals who inform on anti-competition cartels of the kind that...

As the review of the recommendations of the Regulation of Property Agents Working Group continues, Emily Hawthorne, mio Account Manager and...