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KEYWORD "Communication" - 234 RESULTS
Power to the People

‘Workers of the world, unite. You have nothing to lose but your chains’. So is written on the tombstone of the father...

19 September 2019

From: Features

Sales progression even more vital with Brexit and election imminent

Continuing political uncertainty over Brexit and now a significant chance of an autumn or winter General Election makes the case for...

17 September 2019

From: Breaking News

Purplebricks spends £382 per instruction on marketing alone

Purplebricks has spent £26.7m on marketing in the past year - that represents £382 per instruction.  The figures, revealed in the agency’s...

11 September 2019

From: Breaking News

Jail for fake estate agent who conned thousands out of women

A fraudster who claimed to be an estate agent has been jailed for four years after conning vulnerable women into giving...

10 September 2019

From: Breaking News

Fox and Sons goes digital and improves their sales progression with mio

Fox and Sons goes digital and improves their sales progression with mio Lucy Luxton, Branch Manager at Fox and Sons, Tiverton (Devon)...

09 September 2019

From: Sponsored Content

mio makes instant difference to Haus Properties’ sales progression

Since first meeting the mio team at The Negotiator Awards back in November 2018 – and being presented with no less...

26 August 2019

From: Sponsored Content

Property Natter - how to prepare for Generation Z and Alpha

They will be the doctors, lawyers, teachers, thinkers, leaders and captains of industry of the not too distant future, but is...

24 August 2019

From: Features

Enjoy the long weekend because Tuesday will be VERY busy...

We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to...

22 August 2019

From: Breaking News

It Might Not Be A Popular Opinion But…

Innovate or Die. But What is Innovation? It Isn’t just PropTech A certain Mr Dick Whittington Esquire was once convinced that the...

22 August 2019

From: Features

Banned: property boss responsible for over 100,000 nuisance phone calls

A property company chief has been banned from being involved in any company for five years following a case involving over...

21 August 2019

From: Breaking News

Average exchange of contracts takes over five months - claim

A sales progression tool is urging property professionals and consumers alike to do more to speed up typical transaction times, and...

16 August 2019

From: Breaking News

Next generation CRM – what do agents need to know?

As the founder of Jupix, I worked in the property industry between 2008 - 2014. I had the privilege to lead...

14 August 2019

From: Features

mio helps boost productivity for multi-tasking Estate Agents

Carl Hemming, Director from Ginger in Balsall Common explains how mio has quickly proven to be a cost-effective way to simplify...

12 August 2019

From: Sponsored Content

PropTech Today: why are the wrong people driving our innovation agenda?

I wrote last week about Keller Williams and how their leader, Gary Keller, is doing an admirable job of driving innovation through...

07 August 2019

From: Breaking News

The trouble with traditional property portals, and how Zillios is spearheading the next step forward

Traditionally speaking, users who are looking to buy, rent, or sell their property to customers on an international basis have been...

05 August 2019

From: Sponsored Content

How can technology help letting agents become more efficient?

Have you asked yourself why technology is so important in letting agency today? Just look around and you will know why. Almost...

03 August 2019

From: Features

PropTech Pioneers: agents can join WhatsApp lead-response project

Estate and letting agents will for the first time be able to use WhatsApp to respond to leads on a 24/7...

01 August 2019

From: Breaking News

10 Reasons For Residential Agents To Do Virtual Tours

1. Win More Listings For estate agency in the UK, the number one task is to get new properties to market. However,...

29 July 2019

From: Sponsored Content

mio brings Edwards & Co’s sales progression into the 21st century

Matt Nicholson, Sales Progressor at Edwards & Co in Rhiwbina, Cardiff, explains how adopting sales progression and communication tool, mio, has...

29 July 2019

From: Sponsored Content

Eric Woodhams, Account Manager of mio

Who are you and what does it say on your business card? Eric Woodhams F.N.A.E.A. mio Account Manager What is mio and what...

26 July 2019

From: 60 Second Interview

Attracting genuine movers – why agents need the right software and website

‘Property ghosting’ is a problem that nearly all estate and letting agencies will face at one time or another. Ghosting, which is...

23 July 2019

From: Sponsored Content

Four ways to maximise your lead-handling

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

20 July 2019

From: Features

New evidence suggests equity release hurting transaction volumes

There’s more ammunition today for those agents who argue that equity release stops people moving and thus cuts the number of...

19 July 2019

From: Breaking News

‘Good communication helps keep vendor expectations in check’

Improved communication and increased transparency throughout the buying process can manage vendors’ expectations, improve satisfaction scores and create long-term clients. That’s the...

18 July 2019

From: Breaking News

Property management software – what are the benefits?

The introduction of technology to an industry can be daunting, due to changes in executing daily tasks, and also a fear...

17 July 2019

From: Features

Becky Howes, Account Manager of mio

  Who are you and what does it say on your business card?             Becky Howes, mio Account Manager What...

05 July 2019

From: 60 Second Interview

Have you been a victim of property 'ghosting' recently?

It’s likely that your agency or one of your clients has recently fallen foul of an old-fashioned trend which has been...

04 July 2019

From: Breaking News

Property Natter – guide to property startups, Part 2

In the second part of my exploration of startups, I talk to a number of people with lived experience of creating...

29 June 2019

From: Features

Purplebricks claims huge success on sales, prices and time on market

Purplebricks has released figures which appear to show it is one of the most successful agencies - or perhaps THE most...

27 June 2019

From: Breaking News

Agents warned over 50% of leads at risk because of slow responses

A PropTech firm which claims its products offer “industry-leading” response times says agents lose a majority of their leads due to slow...

27 June 2019

From: Breaking News

Agents get nine months free use of PropTech tool in latest FIA deal

The Federation of Independent Agents has agreed another new partnership with an industry supplier. The arrangement will allow FIA agent members nine...

26 June 2019

From: Breaking News

Watchdog upholds complaints and finds new problem with house raffle

A company which promotes property raffles have been told that it cannot repeat certain elements of its advertisements on Facebook and...

26 June 2019

From: Breaking News

Property Natter: a guide to property startups - Part 1

All the most successful startups of recent years – from Airbnb and Uber to Just Eat and Deliveroo – have melded...

15 June 2019

From: Features

Compliance clampdown on Referral Fees and Modern Method of Auction

The Property Ombudsman says its members must in future disclose referral fees in a bid to make previously-hidden costs open and...

24 May 2019

From: Breaking News

Sales progression tool claims to cut fall-throughs and speed transactions

A new sales progression tool that claims to have been hugely successful over an 18-month pilot is being rolled out across...

22 May 2019

From: Breaking News

Products and partnerships - PropTech suppliers unveil latest agent solutions

Two PropTech suppliers have this week announced new partnerships and products with the aim of helping estate agents.  Firstly, sales progression and...

09 May 2019

From: Breaking News

The six things you need to know about live chat

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...

08 May 2019

From: Features

Complaints against agents on the rise, says Property Ombudsman

The Property Ombudsman (TPO) has released its annual report for 2018, showing a 16% rise in the number of complaints made...

08 May 2019

From: Breaking News

Capturing tenants when they convert to buyers

With the UK population spending longer in rental accommodation, due to the upfront expense of buying a home, their time and...

01 May 2019

From: Features

Recruiting staff - new platform promising industry 'disruption'

We’re accustomed to tech firms promising disruption in how homes are bought, let, sold and rented: now one is pledging to...

24 April 2019

From: Breaking News

Raffle Rumpus: another property competition in hot water with watchdog

Another property raffle - this time with what appeared to be a castle as its main prize - has hit trouble...

17 April 2019

From: Breaking News

ARLA Propertymark Conference 2019 – three key talking points

The recent ARLA Propertymark conference featured a hugely interesting line-up of speaks and session during a watershed time for the lettings...

13 April 2019

From: Features

Maintaining fees and winning instructions – key questions answered

Experienced sales trainer Boyd Mayover, co-founder of Sales Doctors, explains how agents can overcome price objectives, impress prospective clients and offer...

10 April 2019

From: Features

Replacing leasehold with commonhold – we’re backing the campaign!

The leasehold scandal has received plenty of press coverage, with horror stories of people living in homes that are impossible to...

06 April 2019

From: Features

How can agents keep property transactions on track?

More than 800 property transactions fall through daily, which can have repercussions both practically and financially, as agents fail to get...

30 March 2019

From: Features

Why the future of the property industry should be paperless

When they first came onto the scene, online-only estate and lettings agents were predicted to swiftly spell the end for traditional...

30 March 2019

From: Features

The good, the bad and the future of property chain communication

Thinking about the state of communication across residential property chains is enough to induce a severe migraine. We work in a world...

20 March 2019

From: Features

Agents warned over referral fees: You're in the last-chance saloon

Estate agents have been warned that if new guidance over referral fees is not taken seriously, they could be faced with...

20 March 2019

From: Breaking News

PropTech Today: MIPIM competition suggests sensors and IoT are the future

This month’s MIPIM conference in Cannes once again played host to the final round of the much coveted MIPIM Startup Competition.  The...

20 March 2019

From: Breaking News

Dual Fees: first agent ‘must have done viewing’ to claim fees

The Property Ombudsman has issued new guidance over what it calls “a growing issue” - that is, disputes over dual fees. TPO...

11 March 2019

From: Breaking News

Rightmove drops PropTech app promoting private sales

Rightmove is undertaking an investigation into a PropTech app that has tried to list private sales on the portal. The perhaps-ironically named...

07 March 2019

From: Breaking News

Purplebricks Uncovered: What it's like to be a Local Property Expert

Here’s an unusual story, describing the work of one of Purplebricks’ Local Property Experts who was with the company for around...

04 March 2019

From: Breaking News

For Sale By Owner website set up ‘out of frustration with estate agents’

Another For Sale By Owner website has been launched - this one, apparently, because the founder was “frustrated” with estate agents’...

25 February 2019

From: Breaking News

Property Jobs Today - all the latest moves (and a cake)

Hello and welcome to this half-term week’s PJT, your regular Monday opportunity to catch up with the key personnel changes in...

18 February 2019

From: Breaking News

Agents need to prepare for buyers and sellers with specific needs

As an estate agent, you need to be ready to cater for the specific requirements of buyers and sellers, tailoring your...

06 February 2019

From: Sponsored Content

Property Natter: will the real Housing Minister please stand up?

Kit Malthouse has been making headlines this week, but – in keeping with his tenure as Housing Minister so far -...

02 February 2019

From: Features

Zoopla rebrands Hometrack index in latest change at portal company

The monthly index of house price changes in Britain’s major cities, for many years operated under the Hometrack banner, has been...

30 January 2019

From: Breaking News

Pioneering PropTech system 'allows High Street agents to fight the onliners'

A new bespoke Customer Relationship Management system developed by The Property Franchise Group claims to enable High Street agents to fight...

22 January 2019

From: Breaking News

How can estate agents build their online reputation?

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

19 January 2019

From: Features

Beccy Moore. Office Manager for Nicholas Humphreys

Who are you and what does it say on your business card? Beccy Moore. Office Manager for Nicholas Humphreys Tell us more about Nicholas...

14 January 2019

From: 60 Second Interview

Rightmove beefs up cybersecurity with new PropTech platform

Rightmove has taken steps to improve its email security and accuracy through the adoption of what has been called a “machine...

09 January 2019

From: Breaking News

Welcome to 2019: The Year of Brexit and Ban

It’s safe to say that the majority of agents will be glad to see the end of the past two years....

02 January 2019

From: Features

Great relationships are at the heart of a premium customer service

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...

15 December 2018

From: Features

What do modern renters want from letting agents?

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...

05 December 2018

From: Features

Why the best PropTech isn’t expensive

PropTech has been mainstream for a few years now, and as more agents are familiar with the range of products and...

01 December 2018

From: Features

Do floor plans and photos really help to sell a property?

Photos and floor plans remain an essential tool in property marketing. Despite a wealth of choice from aspiring UK PropTech start-ups the...

21 November 2018

From: Features

Could AI play a role in the lettings sector?

Artificial intelligence (AI) is playing an increasingly important role in our lives – from virtual assistants such as Amazon’s Alexa and...

20 November 2018

From: Sponsored Content

It’s time for conveyancing to up its game

Conveyancing regularly adds unnecessary and costly delays to the home buying process and improvement could be far quicker than any efforts...

17 November 2018

From: Features

Top tips - how to make your letting agency more efficient

For any business, regardless of size, age or industry, operating efficiently is fundamental to your success. When faced with challenges like we...

31 October 2018

From: Features

Why estate and letting agents need to futureproof their businesses

A recent 'red flag alert' report from an insolvency firm warned that the number of real estate businesses defined as being...

31 October 2018

From: Sponsored Content

40 years under the floorboards - the life of a Chartered Surveyor

It is a sobering thought that 40 years have slipped by since I first ran a tape measure across the inside...

27 October 2018

From: Features

The dos and don’ts of email marketing

Given that ‘UK buyers are the most digitally active home hunters’, with HSBC’s Beyond the Bricks report stating that 90% of...

24 October 2018

From: Features

When and why are your customers getting in touch?

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

20 October 2018

From: Features

Property Natter: what impact has Google had on the property market?

Google celebrated its 20th birthday last month. Yes, it might be hard to recall a time when it wasn’t integral in...

06 October 2018

From: Features

Countrywide puts 'restructuring and turnaround' expert on the board

Countrywide has announced the appointment of a new board member with “substantial restructuring and turnaround expertise.” Mark Shuttleworth became a non-executive director...

04 October 2018

From: Breaking News

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical...

29 August 2018

From: Sponsored Content

Five simple ways to improve renter satisfaction

For too long the private rented sector has been complacent towards customer satisfaction. In the changing rental landscape, the smartest letting...

25 August 2018

From: Features

My journey from franchisee to MD at the UK’s original hybrid agency

After gaining my MBA qualification from Edinburgh Business School in 2005, I took careful consideration over my career moves and prospective...

22 August 2018

From: Features

Clients overwhelmingly want face-to-face contact with agents - survey

A new survey suggests that face-to-face contact is still valued by buyers and sellers. Research by Winkworth, questioning over 1,000 people who...

22 August 2018

From: Breaking News

Marketing automation can make your business smarter

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

11 August 2018

From: Features

Property Natter: Q&A with Stephen Ludlow, ludlowthompson

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...

11 August 2018

From: Features

Property Jobs Today - plenty of industry moves over the summer break

We may be well into August but there’s little sign of a holiday for our industry, with a string of big...

06 August 2018

From: Breaking News

Estate agency – it’s still about interactions not transactions

Making my way to our London office on a busy commuter train, my mind got busy thinking about the new do-it-yourself...

04 August 2018

From: Features

Play the 'luxury' game! Startling advice to traditional estate agents

Traditional estate agencies should make their work appear more of a luxury and even showcase the prices of individual elements that...

26 July 2018

From: Breaking News

Referral fees – why a ban won’t make services cheaper

We are currently engaged in consultations with our members to help to find a practical solution to the concern of the...

21 July 2018

From: Features

PropTech Today: Who wants £20,000 from government to develop a business?

Before I get into the nitty gritty of the government (well, one of its startup accelerator schemes) giving away £20,000, let...

18 July 2018

From: Breaking News

Property Jobs Today - all the latest industry moves...

Hello, and welcome to this week’s regular Monday summary of all the major jobs moves in our industry.  The industry is still...

09 July 2018

From: Breaking News

Does your estate agency need to be more flexible?

It’s no secret that technology has changed the way businesses operate, in all sectors. With that has come changes to the...

23 June 2018

From: Features

GDPR Weekly: How should you remove data from your system?

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

12 June 2018

From: Breaking News

Uproar over new property portal claiming some agents as 'partners'

The entrepreneur behind a free-to-list property portal claiming support from 17 estate agencies has defended the description of them as ‘partners’ -...

07 June 2018

From: Breaking News

Free-to-list property portal launched for estate agents

A property portal that describes itself as free-to-list has launched today, taking the industry by surprise - however, at least one...

06 June 2018

From: Breaking News

Property Natter – marketing magic, Mr T and GDPR fever

Last time out I looked at the growing importance of content, social media and design – but these should only form...

02 June 2018

From: Features

Hunters opens Mid Wales office as it continues expanding west

National franchise agency Hunters has announced the opening of its latest branch in the Welsh town of Llandrindod Wells. The agency's third...

24 May 2018

From: Breaking News

Property Natter: the growing importance of content, social media and design

As promised a few weeks ago, this week’s Natter concentrates on the importance of content, design and social media, three easily...

19 May 2018

From: Features

GDPR Weekly: Do you need consent when taking customer details?

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

15 May 2018

From: Breaking News

Time is money.

How much more of it would you have if you could do all your month-end payments and reconciliations in a couple...

03 May 2018

From: Sponsored Content

Brexit: Agencies and sector 'facing significant financial distress'

The UK’s real estate sector, embracing estate agencies as well as other aspects of the property industry, has been facing “increased...

26 April 2018

From: Breaking News

PropTech Today: Selling my flat - community vs systems

I have total transparency. I love that.  I know how the portals are doing, I know how many people are clicking on...

25 April 2018

From: Breaking News

Purplebricks: the 25 questions asked of its customers

The assessment by an investment consultancy that Purplebricks sells some 76 per cent of the homes it lists may have made...

20 April 2018

From: Breaking News

Purplebricks finance chief quits to join US company

Purplebricks’ finance chief Matthew Farrow is reported to have left the company to join IT and cloud communications company Timico. Just over...

20 April 2018

From: Breaking News

Big rise in complaints to Property Redress Scheme ombudsman service

The Property Redress Scheme - one of the three government-approved redress schemes handling complaints about sales and lettings agents - has...

13 April 2018

From: Breaking News

PropTech Today: Selling my flat part two - how did my valuations go?

To say I had a lot of reaction to last week's column about selling my flat would be an understatement. I've never...

11 April 2018

From: Breaking News

GDPR Weekly: Can agents use 'soft opt-in'?

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

10 April 2018

From: Breaking News

Agents' PropTech Toolshed: Marvellous maintenance

Just like that, the Easter Bank Holiday has come and gone and I find myself now looking ahead to the Summer.  The...

07 April 2018

From: Features

Purplebricks begins search for lifetime relationship with customers

Purplebricks has given details of how it intends to use some of its new investment, and in particular is spelling out...

27 March 2018

From: Breaking News

GDPR Weekly: Do you need consent for direct marketing?

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

27 March 2018

From: Breaking News

Agents' PropTech Toolshed: The progression of sales progression

Three weeks has flown by (I missed an early deadline last week - apologies) and I find myself writing the next...

24 March 2018

From: Features

How to get the best out of an instant online valuation tool

One of the most important aspects of running a successful estate or letting agency is being able to generate new business...

21 March 2018

From: Features

Ombudsmen get ready to slug it out for dominance

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

17 March 2018

From: Features

Agency and Alice are the perfect advertisement for apprentices

Alice Hickmott is the perfect advertisement for apprentices in estate agency - especially as we are now in National Apprentice Week.  Essex...

06 March 2018

From: Breaking News

5 reasons landlords love PayProp

Your buy-to-let investment is an extremely valuable asset and you need to know the income generated from it will be safely...

05 March 2018

From: Sponsored Content

Report exposes online agents over very poor sales progression

A new report by the residential property team of a legal firm has found widespread criticism of online agents’ over their...

27 February 2018

From: Breaking News

GDPR Weekly: Exploring the requirements for personal data

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

27 February 2018

From: Breaking News

Changing consumer behaviour means agents need to embrace digital

In a show of changing consumer behaviour in the property market, new research has revealed that digital-savvy movers are favouring specialist...

26 February 2018

From: Sponsored Content

Building a new website for your agency: local vs specialist

Having built over 1,800 websites for estate and lettings agents in the last 20 years, it will come as no surprise...

21 February 2018

From: Features

GDPR Weekly: Taking the first steps towards compliance

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

20 February 2018

From: Breaking News

PropTech Today: These are the UK events you have to attend

I have high expectations for this year’s PropTech events and property conferences.  Those that I attended in 2017 demonstrated a real step...

31 January 2018

From: Breaking News

Property Jobs Today - latest news about agents on the move

Hello and welcome to our first Property Jobs Today, a weekly round-up of key job moves within estate and letting agencies...

29 January 2018

From: Breaking News

AI investment shows increasing importance of new tech for agents

For a while now, property and technology have been combining seamlessly to offer the industry innovative solutions to often complex problems....

19 January 2018

From: Sponsored Content

NAEA admits a sense of mistrust leads to problems in many transactions

New research from the National Association of Estate Agents and the Association of Residential Letting Agents reveals that no fewer than...

19 January 2018

From: Breaking News

Property Natter – the marketing trends to look out for in 2018

After the fun and over-indulgence of the festivities, most of us are now back to the world of work. And, with...

13 January 2018

From: Features

GDPR: new warning about data security, including job applications

There’s a new warning being issued for estate agents and all other businesses to ensure they are prepared for the General...

05 January 2018

From: Breaking News

Agents reminded of GDPR responsibilities as implementation nears

A major industry supplier has reminded estate and letting agents that they have to check their responsibilities and systems ahead of...

21 December 2017

From: Breaking News

'Half of home movers feel lack of control' says conveyancing sector firm

A company supplying the conveyancing industry claims that new research reveals 55 per cent of home-movers are frustrated by a lack...

08 December 2017

From: Breaking News

PropTech Today: Do we need to maintain professional relationships anymore?

Property has always been an industry built on a foundation of personal relationships. Deals made, promotions gained, clients won, portfolios grown;...

06 December 2017

From: Breaking News

Agents facing biggest change in history of data protection regulation

A roadshow is being launched to help the industry tackle what is being described as “the biggest change to affect estate...

06 November 2017

From: Breaking News

Jostling for position: battle of the property portals continues

The fact is that most house hunters simply do not have the time, let alone the inclination, to trawl around properties...

28 October 2017

From: Features

Estate agents’ commission – some common failings

The Estate Agent’s Act 1979 is rapidly approaching its 40th anniversary, yet still agents make mistakes and can all too easily...

28 October 2017

From: Features

Q&A with Moneypenny Receptionist Amanda Beck

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...

09 October 2017

From: Sponsored Content

Countrywide HR chief to explain staff feedback and benefits policies

A senior figure in Countrywide’s management team is to explain the troubled group’s benefits policy to a conference of other employers. Neil...

09 October 2017

From: Breaking News

Get paid on time: Q&A with PayProp's Neil Cobbold

Having launched 13 years ago, PayProp, part of Humanstate Group, an international private technology services group, has grown into a leading...

30 September 2017

From: Features

Appointments - Ex-Savills man joins Harrods; New country consultant

Harrods Estates has recruited an ex-Savills sales negotiator with 10 years of experience working in prime central London. Michael Harte, who will work...

21 September 2017

From: Breaking News

Start-up offers free software to agents with under 50 listings

A PropTech start-up says its booking, valuation and communication tools will be available free of charge to any agency with fewer...

19 September 2017

From: Breaking News

Rebel agent Chris Wood set to challenge NAEA election and AGM

Chris Wood - the Cornish estate agent who unsuccessfully attempted to get on the ballot paper as a candidate for NAEA...

13 September 2017

From: Breaking News

easyProperty relaunches, claiming to be UK's second-biggest hybrid

easyProperty has unveiled details of its relaunch, declaring itself to be the UK’s second largest hybrid estate agency - second only...

07 September 2017

From: Breaking News

Ombudsman warns that expelled agency may be trading illegally

The Property Ombudsman has expelled a London lettings and estate agency for a year and is warning that the firm may...

23 August 2017

From: Breaking News

OnTheMarket founder backs agencies offering online-only options

One of the founding figures behind OnTheMarket, which currently bans listings from online agencies, now says bricks and mortar agencies that...

14 August 2017

From: Breaking News

Purplebricks share price dips after agency slated on BBC show

Purplebricks’ share price this afternoon dropped to a recent low of 406.50p before recovering to close down about five per cernt...

02 August 2017

From: Breaking News

The Property Ombudsman expels three agencies

Three agencies have been expelled from membership of The Property Ombudsman for two or more years, after failing to pay awards...

28 July 2017

From: Breaking News

Is outsourcing now standard for estate agents?

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

22 July 2017

From: Features

£3m boost for start-up helping traditional agents challenge onliners

PropTech start-up OneDome - which describes its products as allowing traditional estate agents to challenge Purplebricks and other online rivals -...

13 July 2017

From: Breaking News

Expert Agent 'relieved' ZPG acquisition uncertainty is over

Expert Agent says it is pleased the uncertainty surrounding its takeover had ended but suggests the Competition and Markets Authority’s announcement...

30 June 2017

From: Breaking News

Competition authority clears ZPG acquisition of Expert Agent

ZPG, owner of digital platforms including Zoopla, uSwitch, PrimeLocation, Hometrack and Property Software Group, has been cleared by the Competition and...

29 June 2017

From: Breaking News

Is your company missing calls-and vital business opportunities

Whether it is a small or large business you run, one of the most important tasks a business can undertake is...

27 June 2017

From: Sponsored Content

Big rise in complaints and compensation says The Property Ombudsman

The Property Ombudsman’s annual report reveals a significant increase in the number of formal complaints resolved by the scheme and a...

22 June 2017

From: Breaking News

Which phone number should I choose for my marketing?

One of the biggest choices you can make in regards to the logistics of your estate agency can be picking a...

12 June 2017

From: Sponsored Content

Redress schemes working together to drive out 'poor practice'

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

07 June 2017

From: Breaking News

How can letting agents review their fee structure?

Our recent roundtable on the government’s proposed ban on tenant fees generated a range of tips for growing your business.   We recently...

06 May 2017

From: Features

How not to sell a €12.5m villa (or any other property for that matter)

This actually happened - the names of the guilty have been withheld to protect the innocent. I live in Spain, Marbella actually,...

15 April 2017

From: Features

In the eye of the storm – why agents need good lines of communication

It’s never more obvious how important good communication is for letting agents than in times of bad weather. Havoc caused by...

15 April 2017

From: Features

5 steps to golden customer service

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...

13 April 2017

From: Sponsored Content

'Quick buy' company cleared of breaching advertising code

The Advertising Standards Authority has given the green light to an circular which provoked complaints suggesting it deliberately did not appear...

05 April 2017

From: Breaking News

Property Natter: How to improve your agency - a view from the inside

For my latest Property Natter I have sought the opinions of two well-known property consultants - Michael Day, managing director of...

01 April 2017

From: Features

Conveyancing: Market problems relate to flawed system, not staff

The publication of our Strategic Plan, ‘Building the framework for the future’, met with an anticipated degree of positive and not-so-positive...

01 April 2017

From: Features

Conveyancers want 'log book' and 'home report' for each property

The Conveyancing Association wants the creation of a ‘log book’ and ‘Home Reports’ for each home on sale - reminiscent in...

15 March 2017

From: Breaking News

James Dearsley: A MIPIM startups update from Cannes

This week I’m lucky enough to be out here in Cannes as a PropTech Ambassador for MIPIM, the international real estate...

15 March 2017

From: Breaking News

Zoopla makes another big acquisition - this time it's Expert Agent

Zoopla has acquired Expert Agent - the latest of a string of acquisitons by the portal. This follows the portal company's...

01 March 2017

From: Breaking News

How to avoid the disconnect associated with outsourcing

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

04 February 2017

From: Features

This is the year when agents’ conveyancing problems should be addressed

They say you can prove anything with statistics, and 115% of the time I suspect they’re right – that was an...

21 January 2017

From: Features

How to distinguish yourself in the build-to-rent game in 2017

The end of 2016 saw the launch of 30,000 new build-to-rent (BTR) projects in London alone. With market growth projected to...

21 January 2017

From: Features

What next for the rental market in 2017?

The rental market has had to face a raft of changes over the past year, including the introduction of the 3% stamp...

14 January 2017

From: Features

Property Natter: Q & A with Countrywide’s Sam Tyrer

A post-Christmas treat this week, as I carry out a Q & A with one of the leading figures in property,...

14 January 2017

From: Features

This is what people find frustrating about estate agents (apparently)

Allegedly-inaccurate descriptions and difficulties finding convenient times for viewings are among the most common frustrations people find when buying and renting. That’s...

06 January 2017

From: Breaking News

Mid West Displays and Wrights Plastics, perfect partners to achieve customer satisfaction

Richard Morris MD at Hartleys Estate Agents, part of the Newton Fallowell Group, approached Mid West Displays looking for a team...

21 December 2016

From: Sponsored Content

Human interaction with tech is a winning combination

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

17 December 2016

From: Features

Countrywide hybrid agency idea came from market research, says chief

Countrywide’s marketing chief says the estate agency group’s controversial hybrid sales model - to be rolled out to a quarter of...

23 November 2016

From: Breaking News

Online agency Hatched agrees to withdraw marketing letters

The online agency Hatched has agreed to withdraw marketing letters following a complaint to the Advertising Standards Authority. The ASA says a...

16 November 2016

From: Breaking News

Agent and conveyancer relationships must go beyond the bottom line

Working relationships between estate agents and conveyancers can be mutually beneficial with the referral of work between parties. However, they are missing...

12 November 2016

From: Features

Online v High Street: enemies no more, possibly converging...

A debate discussing how online and traditional estate agency would develop in the future, organised by City investment consultancy Jefferies, has...

09 November 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

eMoov's petition wants agency licensing because standards are poor

eMoov founder and chief executive Russell Quirk has launched another online petition, this time calling for mandatory licensing of estate agents. The...

10 October 2016

From: Breaking News

The Property Ombudsman tells estate agents: 'raise your standards'

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

New survey reveals scale of buyer reliance on online communications

A survey by the Nottingham Building Society - owner of Harrison Murray estate agency - reveals the reliance of buyers on...

28 September 2016

From: Breaking News

Nick Dyoss, Group Business Development Director, SearchFlow

Who are you? Nick Dyoss, Group Business Development Director, SearchFlow, property intelligence specialists You have a high profile within the conveyancing search industry,...

26 September 2016

From: 60 Second Interview

Rightmove reveals new logo to agents

Property portal Rightmove has revealed its new logo to estate and letting agents ahead of its official launch in December. The portal...

21 September 2016

From: Breaking News

Housing must remain top of the government’s agenda

With the number of new homes being built across the UK still significantly below the level needed to meet demand, housebuilders...

16 September 2016

From: Features

Swift change could be the solution for agents and conveyancers

I write this during the week that David Cameron resigned as an MP – it is quite startling how quickly politics...

16 September 2016

From: Features

How can Agents survive in an increasingly competitive market?

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

13 September 2016

From: Sponsored Content

Savills recruits former marketing head of Strutt & Parker to new role

Fiona Stewart, formerly head of marketing and communications at Strutt & Parker, has taken up a newly created role in the...

01 September 2016

From: Breaking News

Tenancy deposit protection schemes offer peace of mind

For many people buy-to-let continues to look an attractive income investment at a time of low saving rates and stock market...

26 August 2016

From: Features

Selling homes – what's the secret to the perfect transaction?

With almost a fifth of house sales in Britain collapsing every year, it’s now more vital than ever that we –...

19 August 2016

From: Features

What it takes to be a modern estate agent

For young people the length and breadth of the UK, Thursday of this week meant that the waiting was over and...

19 August 2016

From: Features

Why choose us? Why indeed!

Estate Agents may say they are different. They may even believe they are different. But, the perception of many vendors is that...

19 August 2016

From: Features

How digital technology can help estate agents connect with customers

‘Digital technology in the property industry is here to stay’ was very much the opinion drawn from the recent FUTURE: PropTech...

24 June 2016

From: Features

Bridging the gap

While buy-to-let lenders brace themselves for further interventions as part of proposals currently being drawn up by the Prudential Regulation Authority...

01 June 2016

From: Features

Sarah Beeny's Tepilo defiant after accusation it 'hides' bad reviews

Tepilo, the online agency set up by Sarah Beeny, has come out fighting after The Times newspaper accused it of ‘hiding’...

12 May 2016

From: Breaking News

Four ways to instantly impress with your customer communication skills

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...

06 May 2016

From: Features

Property Natter: conveyancing, mortgage advice and a PropTech revolution

On Tuesday we managed hail, snow, rain, sun and a chilly wind all in one day. Whatever you want to say...

29 April 2016

From: Features

Agency quits OnTheMarket following CMA's collusion warning

A London agent says he has quit OnTheMarket and Agents’ Mutual as a result of the intervention of the Competitions and Markets...

26 April 2016

From: Breaking News

Zoopla confirms acquisition of software supplier to 8,000 agency branches

Zoopla Property Group has confirmed its conditional agreement to buy The Property Software Group, which it calls the UK’s market-leading provider...

19 April 2016

From: Breaking News

Property Natter – why deposit protection schemes matter

This week, as the title suggests, I turn my attentions to the world of deposit protection schemes. Landlords have been legally obliged...

15 April 2016

From: Features

The stamp duty rush should help us to improve on deadlines

It’s almost impossible to write about the conveyancing market and not reflect on the activity levels of the past month or...

15 April 2016

From: Features

What does the future hold for buyers' online property searches?

I recently read an article in City A.M. titled: ‘Five ways we will be buying property in 2025’ – it makes...

25 March 2016

From: Features

Property Natter: the future of software

The days are getting longer, the sun is starting to appear on a more regular basis, Easter is just around the...

18 March 2016

From: Features

Agent conveyancing course: Why we're not playing the blame game

Last month the news of the Conveyancing Association’s (CA) newly-launched progression training course for agents and mortgage brokers, reached the news pages...

18 March 2016

From: Features

What makes a great leader?

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...

12 March 2016

From: Features

Countrywide hires high-powered ex-BBC ex-DFS marketing guru

Estate Agent Today understands that one of the country’s most successful marketing experts, Helen Normoyle, is set to join Countrywide as...

18 February 2016

From: Breaking News

Flood checks set to be standard for property purchases

With the scale of devastation from flooding witnessed recently, anxiety about purchasing a property in a flood risk area is heightened....

16 February 2016

From: Sponsored Content

The true cost of bad weather – can you afford to be unprepared?

We’ve been facing some pretty adverse weather recently. Gales, storms and terrible flooding in parts of the country have upturned the...

13 February 2016

From: Features

Conveyancers and agents: Let's not shy away from complaints

To those working within the conveyancing sector, the recent statistics from the Legal Ombudsman regarding complaints are perhaps not surprising.  In our...

30 January 2016

From: Features

Top 5 Reasons Why Signage Still Matters

There seems to have been a seismic shift in recent years for companies to migrate everything ‘on brand’ online. However signage...

27 January 2016

From: Sponsored Content

Maud Rousseau, Searchflow Group Marketing and Communications Director

This week, SearchFlow launches it new brand. Group Marketing and Communications Director, Maud Rousseau discusses the ethos behind the new brand...

21 January 2016

From: 60 Second Interview

Surprise announcement as Countrywide chief executive joins Tesco board

Countrywide’s chief executive Alison Platt is to become a non-executive director of Tesco. The announcement by the supermarket to the City this...

14 January 2016

From: Breaking News

Portal switches PR firms in bid for creative and integrated content

Zoopla has instructed Brands2Life to handle its PR, taking over from Instinctif Partners. Brands2Life, which is based in prime central London, won...

13 January 2016

From: Breaking News

Business survey shows strong backing for traditional agents over online rivals

A survey of 1,000 members of the public suggests that 60 per cent of people would prefer to buy or sell a...

06 January 2016

From: Breaking News

Age and history of an estate agency is of little interest to clients

A survey of 2,000 existing and former house sellers in London suggests that relatively few regard the age and history of...

06 January 2016

From: Breaking News

Why do agents have an unfavourable reputation among the public?

Last week, on the latest series of The Apprentice, Lord Sugar threw his teams into the London property market.  As expected, Twitter...

11 December 2015

From: Features

Homebuyers set to be better protected from flood risk

This week, Storm Desmond has left devastation in its wake. Once again, the nation’s attention is drawn to the threat flooding...

11 December 2015

From: Features

One in three buyers influenced by mobile phone coverage

As many as one in three would-be buyers or renters regard good mobile telephone coverage as a major influence on their...

25 November 2015

From: Breaking News

Agents expelled from Property Ombudsman over compensation dispute

Two more agents have been expelled by TPO because they failed to pay awards when ordered to pay compensation, and because...

11 November 2015

From: Breaking News

Savills hires new creative agency to lead residential marketing

Savills has hired Isobel as its main creative agency to work on the marketing of its residential division.  Communications industry publication Campaign...

10 November 2015

From: Breaking News

NHBC toolkit to help agents selling new-build homes

It’s been revealed that the National Home Building Council has been helping the National Association of Estate Agents with a toolkit...

09 November 2015

From: Breaking News

Referrals: What makes a good conveyancer?

There was a recent article in Estate Agent Today titled: Agents 'missing out on income by not charging for referrals'. A study...

30 October 2015

From: Features

We need to make sure that lettings isn’t viewed as an industry of 'rogues'

Headlines across the lettings industry often focus on the behaviour of ‘rogue’ landlords – those that are slow to become compliant...

30 October 2015

From: Features

New online agency wants to offer US and Australia-style franchises

A couple behind a new online estate agency want to establish what they describe as a US or Australian-style franchise system...

14 October 2015

From: Breaking News

How ‘lush’ is your CRM?

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

02 October 2015

From: Features

Agents and conveyancers – It’s not rocket science

Wind back the clock a few years and the working relationships I had with most estate agents was productive, beneficial and...

02 October 2015

From: Features

ASA bans agent's ad quoting customer recommendations

The Advertising Standards Authority has banned an advertisement by estate agency Redman Casey accusing it of misleading statements over customer recommendations...

16 September 2015

From: Breaking News

A chain view that works, don’t make me laugh!

The internet has changed the way that most businesses operate. In many cases, the opportunities opened up by the emergence of...

04 September 2015

From: Features

The reign of the renter

This month analysis by the Office for National Statistics revealed that the average home in England and Wales cost a record...

28 August 2015

From: Features

Property Natter: how to make PR work for you

Public relations is big business these days. Whole companies are set up purely to provide this service. Major corporations have in-house...

21 August 2015

From: Features

How to recruit the best staff - by Nicola Jackson, Property Team Manager at telephone answering specialist, Moneypenny

IT’S often said that the secret of a happy and thriving business is one in which every single employee is the...

18 August 2015

From: Sponsored Content

Out of Hour cover for areas under Landlord licensing

Many Councils are now introducing Landlord Licensing within different boroughs, for those that have one of the requirements is a 24...

13 July 2015

From: Sponsored Content

Get the most from everyday emails with a professional email signature

The abundance of emails you send every day presents a valuable, yet often overlooked marketing opportunity for your agency. With that said,...

08 July 2015

From: Sponsored Content

How it works – for agents

The first step is making a commitment to providing good customer service. Then sign up to AgentTracker and we’ll get you...

02 July 2015

From: Sponsored Content

Why 2015 is the year of the lender

The Conveyancing Association (CA) has embarked on a mission to engage with the lender community with a view to initiating a...

26 June 2015

From: Features

Are you offering the very best service you can for your Landlords and tenants?

In today’s highly competitive market place, no company can afford to miss a business opportunity. Roy Fuller Managing Director at Everything Lettings...

25 June 2015

From: Sponsored Content

PRS Announce Partnership with Small Claims Mediation

The Property Redress Scheme (PRS) is delighted to announce their partnership with the award winning mediation provider, Small Claims Mediation (SCM) The...

11 June 2015

From: Sponsored Content

Zoopla defiant after agency-losses dent share price

Zoopla remains unbowed by its loss of 23 per cent of its UK agents and says it has new statistics proving...

21 May 2015

From: Breaking News

OTM struggling for audience claims Zoopla

In the latest exchange in the long-running war of words between Zoopla and OnTheMarket, ZPG claims that the new portal is...

18 May 2015

From: Breaking News

Over the next five years, let’s talk - but not to ourselves

So, a sigh of relief.  Most agents will be pleased with the election result - even if they are not Tory supporters...

08 May 2015

From: Features

Zoopla wants Tory/LibDem coalition to go on

Zoopla says a Labour victory would be “likely” to lead to falling house prices and rising interest rates and suggests “a...

06 May 2015

From: Breaking News

Big boost to Zoopla profile as it snaps up uSwitch

Zoopla Property Group has acquired uSwitch, widely considered to be the UK’s leading price comparison website. It also generates high volumes of...

30 April 2015

From: Breaking News

Rival redress schemes report increased business

Two rival redress schemes applying to sales and lettings agents are claiming increased business.  A press release from the Property Redress Scheme...

30 April 2015

From: Breaking News

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