Archive

The issue of agency qualifications has finally been mentioned in the Houses of Parliament, almost three years since the landmark Regulation...

I’m sorry to break this to you but in 10 days’ time it will be autumn - and we will have...

The House of Commons Library has published what may be the definitive record of estate agency regulations issued in recent years...

We have more regulations controlling the sector than ever before and we have more ‘regulators’ involved in controlling the sector than...

Propertymark, the overarching body aiming to bring five different associations (ARLA, NAEA, NAVA, ICBA and APIP) into a single brand, was...

The Property Ombudsman says there have been more complaints lodged about agents so far in 2020 than in 2019. This is despite...

The industry regulator who comes into force when the Regulation of Property Agents’ recommendations are adopted may take over versions of...

It’s fair to say that UK estate agents don’t have the best of reputations, often featuring in the lists of the...

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman.  The figures refer...

The Property Ombudsman has announced the expulsion of eight agencies, all for contravening TPO codes of practice. Most of the expulsions were...

The government has published proposals for far-reaching changes to the way estate and letting agents are regulated, trained and licensed. The proposals...

An online auction service which only came into existence in September last year claims to have 150 partner estate agents already,...

The Property Ombudsman says its members must in future disclose referral fees in a bid to make previously-hidden costs open and...

The Property Ombudsman’s annual conference is to hear from the chair of the government’s ‘Property Agents Working Group’ - just days...

The government has this morning set out wide-ranging changes to redress systems for agents, the sales and lettings sectors, and other...

The estate agent who is refusing to abide by a decision of the Advertising Standards Authority is now demanding details of...

The battle to become the single ombudsman service after the government rationalises the redress system across housing has taken an unexpected...

The Property Ombudsman has launched an online training module which it describes as the first of its kind.  The interactive module -...

Three agencies have been expelled from membership of The Property Ombudsman for two or more years, after failing to pay awards...

The Property Ombudsman’s annual report reveals a significant increase in the number of formal complaints resolved by the scheme and a...

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

The Property Ombudsman scheme (TPO) has announced that it will be issuing updated versions of all its Codes of Practice on...

An estate agency has been fined after a trading standards team accused it of making misleading statements on its website. Warwickshire county...

The National Association of Estate Agents has warned an agency that it is misleading the public by using the association logo...

A former employee of consumer body Which? has been appointed to the council of The Property Ombudsman, one of the industry’s three...

Two more agents have been expelled by TPO because they failed to pay awards when ordered to pay compensation, and because...

The Property Ombudsman and the Competition and Markets Authority have prepared a supplementary guidance note to help agents ensure compliance with the Competition Act.  The...

The consumer is King and to protect sellers and buyers' best interests estate and letting agents have to operate in the...

The largest of the three government-approved redress schemes, The Property Ombudsman, has updated its codes of practice to include new legislation...