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KEYWORD "Code of Practice" - 51 RESULTS
Regulation of Property Agents - update for industry expected today

A progress report on the Regulation of Property Agents recommendations will be made today by a key RoPA committee member, Mark...

28 October 2020

From: Breaking News

Agent expelled by Ombudsman for failing to pay award to seller

An agency that has now closed down has been expelled by The Property Ombudsman for failing to pay an award of...

26 August 2020

From: Breaking News

Phil Spencer: agents can capitalise on an improving public image

Agents have long been the victim of a poor public reputation, from scoring highly in most disliked profession polls to being...

03 August 2020

From: Breaking News

Regulation - is there a better way of becoming a better industry?

If a week is a long time in politics (an old phrase, for younger readers), then a year is a very long...

25 July 2020

From: Features

Code of Practice marks welcome progress for RoPA recommendations

Earlier this month, it was revealed that property industry bodies have joined a new Code of Practice Steering Group to enact...

25 July 2020

From: Features

Regulation of Agents: consultation opens on new Code of Conduct

Agents now have a chance to say what they think should be in a new Code of Conduct being discussed following...

20 July 2020

From: Breaking News

Property Natter – who are the industry’s major trade bodies?

They are the names we hear about often, pushing for this or seeking clarifications on that. They are the representatives of...

04 July 2020

From: Features

Code of Practice for Estate Agents set to change industry forever

A new estate agency Code of Practice is to be written by a group set up by the Royal Institution of Chartered...

01 July 2020

From: Breaking News

Agency regulation: still no government action, one year on

The recommendations to regulate and train the estate agency industry put forward a year ago remain on the Housing Secretary’s desk...

30 June 2020

From: Breaking News

Jenrick - Why his scandals matter to agents

It may be that by the time you read this it’s all over for Robert Jenrick, the Secretary of State for...

27 June 2020

From: Features

'No DSS' lawsuits - what do letting agents need to know?

Over the last few years, there have been a number of high-profile court cases in which renters took action against letting...

30 May 2020

From: Features

Virtual Viewings Warning - agents should keep copies in case of dispute

The Property Ombudsman is advising agents to use virtual viewings only as a filtering process with offers being agreed only ‘subject...

01 May 2020

From: Breaking News

Enough is enough – an alternative view on portal subscription fees

It’s time to draw a line in the sand and condemn our rival portals for their current charging structure. Little will...

28 March 2020

From: Features

Agent Qualifications: ‘Get On With It’ says architect of reform

The author of dramatic reform proposals for estate agents has given a clear message to ministers - Get On With It!  Lord...

09 March 2020

From: Breaking News

One of UK’s top agents joins ‘self employed’ hybrid agency

Mark Bentley, the immediate past president of the National Association of Estate Agents, has become the highest profile agent yet to...

11 November 2019

From: Breaking News

Home Logbooks, Property MOTs and agent regulation demanded by NAEA

The National Association of Estate Agents and the Association of Residential Letting Agents have issued their manifesto for next month’s General...

05 November 2019

From: Breaking News

Regulation will drive more consumers to DIY approach, says agency boss

The boss of a 15+ branch estate agency group has explained how he thinks regulation could 'ruin' the estate agency industry. Simon...

10 October 2019

From: Breaking News

Compulsory agents’ qualifications will help recruit better people

New compulsory qualifications for estate agents will not only offer more transparency for customers but will help recruit better staff into...

20 August 2019

From: Breaking News

Regulation of agents: government still pondering next steps

There’s been only a vague government response to the recommendations for an estate and lettings agency regulator. Last month the Regulation of...

12 August 2019

From: Breaking News

Beyond the headlines - What the new regulator really means

The industry press has given substantial space to recommendations from the Regulation of Property Agents, the government’s working party which has...

20 July 2019

From: Features

Reforms win industry support as trade groups jostle for influence

Trade bodies and property firms have strongly welcomed the recommendations for root and branch reform of the agency industry - and...

19 July 2019

From: Breaking News

All Change: new regulator, licensing and qualifications proposed for agents

The government has published proposals for far-reaching changes to the way estate and letting agents are regulated, trained and licensed. The proposals...

18 July 2019

From: Breaking News

Agents urged to ‘get ahead of the game’ on mandatory qualifications

Trade organisations including the National Association of Estate Agents have welcomed today’s publication of the report of the Regulation of Property...

18 July 2019

From: Breaking News

Radical reform for agency industry to be signed off by minister today

Some of the most radical reforms ever proposed for estate and letting agents are expected to be signed off today by...

15 July 2019

From: Breaking News

New industry regulator and qualifications ‘in place within two years’

A new industry regulator is likely to be in place within two years according to the chair of the government’s Regulation...

11 July 2019

From: Breaking News

Past its sell by date? Three-year-old property listing banned by ASA

The Advertising Standards Authority (ASA) has upheld a complaint made against a listing on property website Houser.co.uk. In January, the complainant notified...

03 July 2019

From: Breaking News

Following Scotland’s lead – what next for England’s PRS regulation?

Increasing legislation and regulation has arguably been the biggest talking point in the private rented sector (PRS) over the last few...

29 June 2019

From: Features

Incoming – a summer of change for estate and letting agents

You may be right in thinking that Brexit has dominated the thinking of the government in the last three years. However,...

22 June 2019

From: Features

A moving tide of regulation making its way towards estate agents

It may well seem that the government is pre-occupied with one issue, and one issue alone. While preparations for Brexit take up a...

01 June 2019

From: Features

Compliance clampdown on Referral Fees and Modern Method of Auction

The Property Ombudsman says its members must in future disclose referral fees in a bid to make previously-hidden costs open and...

24 May 2019

From: Breaking News

Quick Sale trade body boasts of few complaints after five years

The trade body representing so-called quick sale companies is marking five years in business with two feathers in its cap. Firstly the...

16 May 2019

From: Breaking News

The importance of being part of a trade association

When it comes to letting a property, it is important that landlords and renters have faith in their agent. The more...

26 January 2019

From: Features

NAEA and Guild back government's new Housing Complaints service

  The National Association of Estate Agents and the Association of Residential Lettings Agents have thrown their weight behind the government’s latest...

25 January 2019

From: Breaking News

Government unveils 'Complaints Resolution Service' for property industry

The government has this morning set out wide-ranging changes to redress systems for agents, the sales and lettings sectors, and other...

24 January 2019

From: Breaking News

Government unveils new body 'to raise agency standards'

The government has unveiled a new body which, it claims, will raise agency standards. There is a long-standing commitment from the government...

12 October 2018

From: Breaking News

Training is 'key to improve service levels' says agency boss

The UK division of US-based estate agency Keller Williams says agents need access to internal training if service levels across the...

16 August 2018

From: Breaking News

Be in charge of your own destiny – what does the future hold?

Any letting agent appreciates the effort, dedication, and sometimes heartache, that comes with running a business yet equally knows that when...

30 May 2018

From: Features

Anti-money laundering regulations – collaboration is key

A new EU crackdown on money laundering requires estate agency businesses to adopt a collaborative approach if they are to avoid...

11 November 2017

From: Features

New leasehold scandal? Retirement villages face clampdown

A two year investigation by the Law Commission has ended with a claim that some owners of leasehold retirement properties, and...

03 April 2017

From: Breaking News

TPO spells out when pre-contract deposits may be acceptable

The Property Ombudsman has reiterated its new guidance in relation to agents accepting pre-contract deposits in certain circumstances. Estate Agent Today reported...

14 February 2017

From: Breaking News

TPO defends code change over buyers' pre-contract deposits

The Property Ombudsman’s office has defended a change to its code of practice which, according to a national newspaper, means agents...

06 February 2017

From: Breaking News

Express story on Brexit house price boost 'seriously inaccurate'

The Independent Press Standards Organisation has ruled that a Daily Express newspaper story - “EU Exit Boosts House Prices” - was...

06 February 2017

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

NTSEAT wants agents and public to report future portal juggling issues

The National Trading Standards Estate Agency Team has followed up the recent announcement by The Property Ombudsman to counteract portal juggling by...

29 September 2016

From: Breaking News

Huge increase in property crowdfunding websites, warns authority

There has been a surge of new crowdfunding platforms aimed at people who either cannot afford to purchase their own buy...

07 March 2016

From: Breaking News

Conveyancers want to cut delays - by getting estate agents on a course

The Conveyancing Association is launching a training course for estate agents, as the debate swirls over whether a shortage of conveyancers...

24 February 2016

From: Breaking News

Regulator slams councils for very poor searches that delay transactions

A body that regulates property searches has criticised some councils for providing “very poor service” which delays transactions. The Property Codes Compliance...

15 February 2016

From: Breaking News

Sean Hooker, Head of Redress, PRS

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

23 December 2015

From: 60 Second Interview

New roles for high-end buying agent and country houses chief

Jonathan Hopper, the managing director of Garrington Property Finders - the search agency originally founded by Phil Spencer - has joined...

30 June 2015

From: Breaking News

Deposits row: Agent may switch redress scheme

The Brian Cox estate agency, at the centre of a weekend newspaper allegation about £2,000 deposits from buyers, has strongly defended...

12 May 2015

From: Breaking News

Estate agent scraps controversial £2,000 'deposit' idea

An estate agency says it is returning money to buyers after a newspaper revealed it was demanding would-be purchasers paid the...

11 May 2015

From: Breaking News

Zero Deposit Zero Deposit Zero Deposit