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KEYWORD "Client Experience" - 20 RESULTS
How PropTech Can Help You Win More Instructions

PropTech has seen a surge in uptake over the last few years for several reasons – be it the Covid-19 pandemic...

13 November 2021

From: Features

How estate agents can optimise their workflows with conveyancers 

The recent stamp duty holiday and the subsequent conveyancing logjam this triggered has acted as a wakeup call for the industry....

25 September 2021

From: Features

Managing high enquiry volumes and making hay while the sun shines

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...

10 March 2021

From: Features

Handle with care – why 2021 is the year to look after your leads

The last few months have seen property agents work hard to continue delivering quality client communications and maintain an increasingly digital...

23 January 2021

From: Features

How the shift to digital can improve your client experience

It’s no secret that the recent pandemic has forced more businesses to operate remotely, but the shift for estate agents has...

18 November 2020

From: Features

Property Natter - spotlight on independents: the backbone of our industry

Firstly, let’s get the obvious out of the way. Lockdown 2, as it’s being known, is now with us, but fortunately...

07 November 2020

From: Features

New owners for agency that shut branches and created ‘hub’ structure

Midlands regional chain Andrew Grant, which last year closed some branches as it moved to a ‘hub’ structure, appears to have...

22 June 2020

From: Breaking News

Tune into consumer behaviour to accelerate business recovery

It’s official – the property market is back open for business. Estate agents have started to unfurlough staff and many are...

10 June 2020

From: Features

Agents - please don’t leave a message after the tone

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...

22 February 2020

From: Features

The six crimes of modern-day call handling

Six common ‘crimes of modern-day call handling’ are blighting UK estate and letting agencies and hampering their growth, reputation and profitability. These...

18 January 2020

From: Features

Delivering client care with a wow – the case for outsourcing

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...

14 December 2019

From: Features

What do virtual tours look like for estate agents in 2019?

Virtual tours are a compelling way of enhancing a property’s potential through online marketing, increased transparency and efficiency for agents, and...

27 March 2019

From: Features

How can estate agents build their online reputation?

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

19 January 2019

From: Features

Great relationships are at the heart of a premium customer service

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...

15 December 2018

From: Features

PropTech Today: Agents don’t hate agents, so stop stirring the pot

And now, as if the friction between property and PropTech wasn’t difficult enough, estate agents are turning on estate agents.  We are...

14 February 2018

From: Breaking News

Property Natter: Q & A with Charlie Wright, CIELA

To give you a nice distraction from the post-election madness, here’s an interview with Charlie Wright, founder of CIELA (or The...

10 June 2017

From: Features

'Public misunderstanding contributes towards agents' poor image' - CIELA boss

The man behind fledgling trade body The Charter for Independent Estate and Letting Agents (CIELA) says that public misunderstanding of the...

09 June 2017

From: Breaking News

Human interaction with tech is a winning combination

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

17 December 2016

From: Features

Britain’s best letting agents

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

10 May 2016

From: Features

 I’m just on the phone – there’s no `just’ about it by Nicola Jackson, Property Team Manager at Moneypenny.

ESTATE AGENTS are still missing too many tricks when it comes to one of the most important elements of their business...

05 May 2015

From: Sponsored Content

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