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KEYWORD "Best Practice" - 114 RESULTS
Seven rogue sales and lettings agencies expelled by Ombudsman

No fewer than seven estate and lettings agencies have been expelled from The Property Ombudsman scheme today. Most of them are now...

30 June 2021

From: Breaking News

The 5 best questions to ask your competitors' vendors (and when to do it)

We know the industry-wide statistic that more than 50% of all vendors end up selling with the second (or sometimes third)...

13 May 2021

From: PropTech & Innovation

Agents invited to end their “misconceptions” about digital auctions

Estate agents are being invited to a webinar to end their apparent “misconceptions” about the controversial Modern Method of Auction. MMA has...

06 May 2021

From: Breaking News

The reality of RoPA – an alternative view on estate agency regulation

We have more regulations controlling the sector than ever before and we have more ‘regulators’ involved in controlling the sector than...

01 May 2021

From: Features

What would you do with an extra 6.5 hours a week?

You could make about 65 more cold calls, or hold 13 more viewings, or you could take a power-nap every day...

01 May 2021

From: Features

Ten useful tools to aid end of tenancy deposit deductions

The TDS annual review 2020 indicates that deposit disputes have remained low over the last year, at around 1%. This is...

24 April 2021

From: Features

Bigger senior management team named at The Property Franchise Group

The Property Franchise Group, which earlier this year completed a buy out of franchise rival Hunters, has expanded its senior management...

12 April 2021

From: Breaking News

No short-term lets regulation for now - what could this mean for the PRS?

Licensing of the short-term lets sector in Scotland was due to be introduced next month. However, it was recently announced that...

03 April 2021

From: Features

Managing high enquiry volumes and making hay while the sun shines

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...

10 March 2021

From: Features

In Conversation – Data Sharing with LonRes chief Anthony Payne

In this week’s In Conversation Today, I speak with Anthony Payne, Managing Director and co-founder of LonRes, a data and network...

04 March 2021

From: Breaking News

Five questions to ask your competitors' vendors (and when to do it)

We know the industry-wide statistic that more than 50% of all vendors end up selling with the second (or sometimes third)...

24 February 2021

From: Features

Controversial Modern Method of Auction wins £80k for Zoopla agents

Zoopla says it has so far delivered almost £80,000 in agent fees through its access to the Modern Method of Auction. MMA...

24 February 2021

From: Breaking News

Countrywide Deal Done - Shareholders back Connells offer

Countrywide shareholders have overwhelmingly backed the offer by Connells to buy the company. At a special virtual AGM today 99.58 per cent...

15 February 2021

From: Breaking News

Exchanging during lockdown – How to progress your pipeline

We are now over four weeks in to our third national lockdown in the UK. Although the property market remains open,...

03 February 2021

From: Features

Not coping with Covid? Shock figures about agents’ mental health

A new working group on mental health in the agency industry is being set up following a poll revealing 62 per cent...

27 January 2021

From: Breaking News

Property Natter: exclusive Q&A with Tim Balcon, Propertymark’s new CEO

Propertymark, the overarching body aiming to bring five different associations (ARLA, NAEA, NAVA, ICBA and APIP) into a single brand, was...

16 January 2021

From: Features

Connells reveals its plan for Countrywide branches and staff

Connells has revealed that it’s to keep the existing Countrywide branch structure and staff headcount when the acquisition process is completed...

04 January 2021

From: Breaking News

Mental health: bigger issue in agency industry than many believe

A survey conducted by charity Agents Together suggests a large majority of industry people would like to see more focus on...

15 December 2020

From: Breaking News

How can letting agents reduce deposit disputes?

Deposit disputes can be time-consuming and difficult for all parties involved whether it be a letting agent, landlord, or tenant. Although at...

09 December 2020

From: Features

PRS regulation - could more authorities follow the lead of Westminster?

Back in September, Westminster Council launched a new strategy to help 'protect tenants' and 'ensure they live in good-quality and well-managed...

28 November 2020

From: Features

Is a collaborative conveyancing solution the answer?

Searches that are bound by the Search Code, protecting the seller, buyer and lender, are property and not client specific. As...

21 November 2020

From: Features

The push me, pull you of estate agency

Newspapers are pushed through the door, whereas websites have to pull in visitors - it’s a simple but fundamental difference with vast implications...

21 November 2020

From: Features

How the shift to digital can improve your client experience

It’s no secret that the recent pandemic has forced more businesses to operate remotely, but the shift for estate agents has...

18 November 2020

From: Features

Renters' Reform Bill delay - what does it mean for the lettings market?

Housing Minister Christopher Pincher announced that the introduction of the Renters' Reform Bill will be delayed for an indefinite period due...

31 October 2020

From: Features

Quick Read Top Tips  - 5 best practices for all businesses

Here is a quick read focusing on 5 things you can check your business is doing while on your tea break....

27 October 2020

From: Marketing & Social Media

The importance of addressing Conveyancing earlier in the home moving journey

We all know that people can’t move to a new house without going through the Conveyancing process. However, with that said,...

14 October 2020

From: Sponsored Content

Covid employment advice service set up by Propertymark

Propertymark has teamed up with an employment and health and safety specialist to establish a service for member agents with Coronavirus-related...

02 October 2020

From: Breaking News

Property Jobs Today - the latest movers and shakers for the industry

Hello and at the start of another working week, welcome to our regular jobs slot announcing who’s moving where within the...

28 September 2020

From: Breaking News

Top agent becomes growth and compliance head in franchise group

The Property Franchise Group has named high-profile industry veteran Eric Walker as managing director of Martin & Co (South and Scotland).  Walker...

21 September 2020

From: Breaking News

Agents urged to go appointments-only in one-person offices during Covid

Agents are being advised to operate an appointments-only system if they have offices with only one person on duty during the...

20 August 2020

From: Breaking News

Face Coverings in Branches - agents given new guidance

New guidance on face coverings for agents working in branches, and for those dealing directly with visitors, was issued last evening. A statement...

24 July 2020

From: Breaking News

Zoopla to promote online Modern Method of Auction to agents

Zoopla has entered into a partnership with an online platform to promote the so-called Modern Method of Auction option to estate...

15 July 2020

From: Breaking News

Stamp Duty mayhem? Conveyancers may not cope, warn agents

An estate agency is warning that the likely rush of transactions when the new stamp duty holiday ends next spring will...

09 July 2020

From: Breaking News

Agents stay open in future local lockdowns but auction houses shut

Government guidelines regarding future Leicester-style local lockdowns suggest that branches can remain open and viewings can continue. However auction houses must shut. So...

07 July 2020

From: Breaking News

Property Natter – who are the industry’s major trade bodies?

They are the names we hear about often, pushing for this or seeking clarifications on that. They are the representatives of...

04 July 2020

From: Features

Housing market reopens in another part of the United Kingdom

The housing market in Northern Ireland is resuming on Monday after its lockdown because of the Coronavirus crisis. Arlene Foster, first minister...

12 June 2020

From: Breaking News

Estate agency post-Covid-19: more evolution than revolution

The Covid-19 crisis hasn’t caused the revolution it has been reported to have. Despite the challenges it has brought, fundamentally, the...

27 May 2020

From: Features

Propertymark’s 29-point guide for offices, teams and activities

** This Bank Holiday Monday both Estate Agent Today and Letting Agent Today look at how agencies have modified offices and protocols...

25 May 2020

From: Breaking News

How is your office coping with safety and social distancing?

For the coming Bank Holiday on Monday, we’d like to show images of how agency offices have adapted to cope with...

20 May 2020

From: Breaking News

Phil Spencer’s Move iQ in new collaboration with the ESTAS

It’s been revealed that the home moving advice service set up by Phil Spencer is entering a collaboration with awards and...

19 May 2020

From: Breaking News

Virtual Viewings Warning - agents should keep copies in case of dispute

The Property Ombudsman is advising agents to use virtual viewings only as a filtering process with offers being agreed only ‘subject...

01 May 2020

From: Breaking News

New webinars, contingency plans, trade group info - Conquering Corona

Hello and here’s the next batch of guidance and advice from different sectors of the industry, many from influential trade groups. It’s...

19 March 2020

From: Breaking News

Agents Beware: help on business, viewings, deals - Conquering Corona

Hello and welcome to today’s Conquering Corona, a service we’re running to share official guidance and agents’ advice in a bid...

17 March 2020

From: Breaking News

Move iQ Pro Coming Soon

Property expert Phil Spencer will soon be sharing his unique insight into Move iQ’s engaged consumer audience alongside advice from other...

16 March 2020

From: Sponsored Content

Tenant Engagement

There is no doubt that the BBC News article in early February caused something of a stir within the Deposit Free...

12 March 2020

From: Sponsored Content

Agent training to include Modern Method of Auction compliance

Training operator The Able Agent is to include a module on the Modern Method of Auction in its future programme.  Charlotte Jeffry-Campbell,...

12 March 2020

From: Breaking News

‘Agents will be a big part of Zoopla’s growth’ - Q&A with Charlie Bryant

More than 18 months on from the acquisition of ZPG for £2.2 billion by Silver Lake Partners, a US private equity...

29 February 2020

From: Features

Top agency’s new franchise operation gets ready for roll-out

Estate agency Chestertons has named the new chief operating officer for the roll out of its UK and Europe franchising operation. Some...

20 February 2020

From: Breaking News

Mandatory qualification legislation - an educator’s view

As residential sales and lettings professionals we are conditioned to adapt to change, it’s the nature of the profession. However, developments...

15 February 2020

From: Features

What does the new RICS Home Survey Standard mean for agents?

As part of its commitment to promoting and enforcing high standards, RICS has launched its Home Survey Standard, which will become...

14 December 2019

From: Features

Agents Do Charity - the getting-close-to-Christmas edition

The election is over and there’s nothing on the agenda except the run-up to Christmas - although there’s still time for...

13 December 2019

From: Breaking News

Portals say future changes will be for agents - not to be simply 'disruptive'

Here’s the final part of our questioning of the three portals based on comments and queries from our readers - thanks...

12 December 2019

From: Breaking News

A winning combination: pick ‘n mix the best practices from Australia

The Australian agent is a very different beast to his or her British counterpart - and it’s not just because we...

06 December 2019

From: Features

Training - how can you be the best estate agent?

Here at sales progression and communication tool mio, we recently caught up with Sarah Edmundson, co-director of The AllStars Group, the...

30 November 2019

From: Features

Agents Do Charity - as December arrives and temperatures fall…

It’s beginning to look a lot like…we’re running a very popular service for agents, as we’ve been inundated with more fund-raising...

29 November 2019

From: Breaking News

A winning combination: pick ‘n mix the best practices from Aus

The Australian agent is a very different beast to his or her British counterpart - no surprises there. And it’s not...

29 October 2019

From: Sponsored Content

Industry bodies back Modern Method of Auction best practice guide

Three key industry organisations have endorsed a best practice guide for the controversial Modern Method of Auction. The iamsold guide is aimed at...

03 October 2019

From: Breaking News

LonRes snaps up anti-money laundering training and compliance service

London-focussed business-to-business deal data service LonRes has acquired an anti-money laundering compliance consultancy specialising in residential and commercial property. Financial Crime Services,...

01 October 2019

From: Breaking News

Purplebricks review methods to be investigated by Trustpilot - report

The tech publication WIRED has conducted an in-depth analysis of Purplebricks’ reviews on the Trustpilot site and suggests the agency may...

26 September 2019

From: Breaking News

Ex-Purplebricks boss says High Street fees could rise if agents prove they're worth it

Former Purplebricks chief executive Lee Wainwright says the problem for estate agents maintaining a strong level of fees isn’t competition from...

16 September 2019

From: Breaking News

Twitter, FB or Instagram: agents urged to boost social media performance

The Guild of Property Professionals is launching its second tour of 2019 with an added bonus - a free training session...

20 August 2019

From: Breaking News

How can technology help letting agents become more efficient?

Have you asked yourself why technology is so important in letting agency today? Just look around and you will know why. Almost...

03 August 2019

From: Features

Clampdown on agents - Ombudsman to refer more to Trading Standards

The Property Ombudsman will in future refer more estate agents to the National Trading Standards Estate and Letting Agent Team if...

11 July 2019

From: Breaking News

Can franchising help independents to futureproof their businesses?

Recent figures from the Federation of Small Businesses (FSB) have revealed a rather worrying landscape for small business owners across the...

22 June 2019

From: Features

Why trusted partnerships are key for agents

When employing a new member of staff there are a lot of checks and balances put in place by any business...

19 June 2019

From: Features

Agents Do Charity - another weekend of wonderful fund-raising…

With summer in full swing (will someone tell the weather?) we’re having bumper editions of Agents Do Charity, and this weekend’s is...

07 June 2019

From: Breaking News

Which way will you turn at the estate agency industry’s crossroad?

The estate agency industry is at a crossroads. A turbulent market, unstable political situation and a chronic lack of public confidence has...

05 June 2019

From: Features

MPs want agents to be monitored by HMRC in 'dirty money' crackdown

The influential Treasury Select Committee says estate agents should be more closely monitored to ensure they abide by anti-money laundering regulations. In...

08 March 2019

From: Breaking News

Big Leap forward for first-ever ESTAS Bold Legal Conference

More details are emerging of the first-ever ESTAS conference for conveyancers - the Bold Legal Conference - taking place on the...

26 February 2019

From: Breaking News

New group fighting for independent agencies wins big early support

A new group called the Federation of Independent Agents has been set up as a network of like-minded independent agents who...

18 February 2019

From: Breaking News

The importance of being part of a trade association

When it comes to letting a property, it is important that landlords and renters have faith in their agent. The more...

26 January 2019

From: Features

NAEA and Guild back government's new Housing Complaints service

  The National Association of Estate Agents and the Association of Residential Lettings Agents have thrown their weight behind the government’s latest...

25 January 2019

From: Breaking News

How can estate agents build their online reputation?

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

19 January 2019

From: Features

PropTech Today: The under-appreciated 2019 property events near you

It’s time to think about planning the 2019 events calendar. This year, there are more PropTech conferences scheduled than ever before,...

09 January 2019

From: Breaking News

Agents Do Charity - a huge it's-nearly-Christmas edition...

So this is (almost) it. Next week may be a quiet one for business as vendors and landlords alike begin to...

14 December 2018

From: Breaking News

Top tips - how to make your letting agency more efficient

For any business, regardless of size, age or industry, operating efficiently is fundamental to your success. When faced with challenges like we...

31 October 2018

From: Features

Can negative google and Facebook reviews damage brand reputation?

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

13 October 2018

From: Features

Conveyancers ‘should have mortgage funds the day before completion’

A call has gone out for conveyancers to have all monies - including mortgage funds - in place the day before...

01 October 2018

From: Breaking News

Conveyancing body wants fees listed on law firms' websites

The Council for Licensed Conveyancers says it wants legal practice websites to list cost information, including whether they have referral arrangements. The...

02 August 2018

From: Breaking News

Don’t fall foul of anti-money laundering rules

Does your company apply adequate customer due diligence measures when carrying out estate agency work?  Does it establish and maintain appropriate policies...

28 July 2018

From: Features

Conveyancers may have to publish prices, services and reviews

As the process of making buying and selling more transparent continues to gather pace, the body that regulates conveyancers says it...

05 June 2018

From: Breaking News

GDPR Weekly: How often should you ask customers to update preferences?

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

29 May 2018

From: Breaking News

GDPR Weekly: Best practice for gaining consent

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

08 May 2018

From: Breaking News

Estate agency industry faces worst staffing crisis for a generation

The estate agency sector “is experiencing the worst staff shortages in a generation at a point when the property market is...

24 April 2018

From: Breaking News

The Property Ombudsman waives joining fee for redress rival’s agents

The battle to become the single ombudsman service after the government rationalises the redress system across housing has taken an unexpected...

24 April 2018

From: Breaking News

Building a new website for your agency: local vs specialist

Having built over 1,800 websites for estate and lettings agents in the last 20 years, it will come as no surprise...

21 February 2018

From: Features

PropTech Today: 'We’re no longer real estate' says world’s largest real estate firm

Co-Founder Gary Keller has declared that Keller Williams (KW) is, 'no longer a real estate company...we are a technology company No....

21 February 2018

From: Breaking News

Client Money Protection insurance: Protecting you and your clients

A new year means new predictions for what’s to come in the letting industry. Sometimes things come to fruition as expected....

10 February 2018

From: Features

PropTech Today: Creating a tech corporate culture - and a view on Countrywide

There was an excellent article, published last week, based around an interview with Chandra Dhandapani, CBRE’s chief digital and technology officer.  The...

24 January 2018

From: Breaking News

Don’t lose SEO ranking over Google’s ‘mobile first’ index changes

In 2018, Google will introduce changes to the way it ranks websites, meaning sites will be ranked on the quality of...

02 January 2018

From: Sponsored Content

Estate agents’ commission – some common failings

The Estate Agent’s Act 1979 is rapidly approaching its 40th anniversary, yet still agents make mistakes and can all too easily...

28 October 2017

From: Features

PropTech Today: Getting cosy with the winners MIPIM NYC winners

Last week was MIPIM PropTech Summit 2017 in New York, and it was the most oversubscribed to date - proof of the...

18 October 2017

From: Breaking News

Record staff interviews and avoid unnecessary tribunals

Employment tribunal fees could soon become extinct, after the Supreme Court ruled they were an obstacle to the ‘access of justice’.  Once...

14 October 2017

From: Features

Agency standards debated by OnTheMarket and Countrywide chiefs

One of the founding agents behind Agents’ Mutual and OnTheMarket and one of the current directors of Countrywide will be amongst...

11 September 2017

From: Breaking News

Vetting tenants to ensure they are all they seem

When a tenant failed to pay any rent after the first month his tenancy last year, the landlord did not expect...

26 August 2017

From: Features

How service drives up standards of student lets

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

27 May 2017

From: Features

Property Natter: Q & A with David Cox, ARLA Propertymark

In this Natter we have an exclusive interview with David Cox, CEO of ARLA Propertymark and one of the best-known figures...

08 April 2017

From: Features

The world is your oyster! Q & A with AIPP’s Peter Robinson

Peter Robinson, CEO of AIPP – Association of International Property Professionals – shines a light onto the international property market. Some UK...

01 April 2017

From: Features

Agents Do Charity - with just one week to Christmas...

Only a week to the Christmas break and still our industry goes above and beyond the call of duty to raise...

16 December 2016

From: Breaking News

The Guild takes to the road for 25 regional meetings

The Guild of Professional Estate Agents is currently undertaking its latest roadshow, consisting of 25 regional meetings.  At the events, the network's...

21 September 2016

From: Breaking News

Working to combat conveyancing fraud

Fraudsters attacking the conveyancing sector, successfully stealing large sums of money from homebuyers, are making national headlines at a depressing rate....

27 May 2016

From: Sponsored Content

Money laundering customer due diligence on buyers – is it an obligation?

There is a substantial amount of misunderstanding over this question, which needs clarifying.   In general terms, the Money Laundering Regulations require...

01 April 2016

From: Features

Agent conveyancing course: Why we're not playing the blame game

Last month the news of the Conveyancing Association’s (CA) newly-launched progression training course for agents and mortgage brokers, reached the news pages...

18 March 2016

From: Features

Money laundering obligations – Who do they apply to?

There is widespread misunderstanding within agency concerning money laundering obligations.  The first thing to note is that contrary to popular belief the...

18 March 2016

From: Features

Not all call answering services are the same.

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...

07 March 2016

From: Sponsored Content

Conveyancers and agents: Let's not shy away from complaints

To those working within the conveyancing sector, the recent statistics from the Legal Ombudsman regarding complaints are perhaps not surprising.  In our...

30 January 2016

From: Features

Could you be risking a fine?

There are a number of fairly recent regulations that agents need to comply with. One of them, now just over a year...

18 December 2015

From: Features

Industry awards – what are the benefits?

As the year draws to a close, awards season is in full flow. It’s a time to reflect on the highs...

27 November 2015

From: Features

Competition among regulators is healthy – or is it?

When it comes to the regulation of the conveyancing industry, this question is a topic of open and ongoing debate. Licensed conveyancers...

20 November 2015

From: Features

New legislation means letting agent training is more important than ever

With a raft of new legislation introduced recently now will be the ideal time to think about whether staff are up...

06 November 2015

From: Features

Agency rapped again over data protection

An estate agent that reportedly left a client’s passport and tax information in the street over 18 months ago has been...

27 July 2015

From: Breaking News

Estate agents caught on Channel 4's secret filming

Channel 4 admits to using what it calls “unusual” secret filming techniques and an undercover reporter posing as a Russian politician to...

08 July 2015

From: Breaking News

Deregulation Act: Agents in the know stand out

After the passing of the Deregulation Act deposits deadline this week, Richard Price, Executive Director of UKALA, is in a contemplative...

26 June 2015

From: Features

Why 2015 is the year of the lender

The Conveyancing Association (CA) has embarked on a mission to engage with the lender community with a view to initiating a...

26 June 2015

From: Features

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