Archive

The phrase ‘customer experience’ is bandied around a lot these days, so much so that it’s sometimes easy to think that...

I wasn’t completely surprised to read here on Estate Agent Today that our industry remains near the bottom of the league...

Challenger portal and property platform Boomin informed staff that it was calling in liquidators yesterday. As first reported by Sky News, the...

New Housing Secretary Simon Clarke may be an unknown entity to many agents but he has a track record of supporting...

The head of one of Britain’s most successful agency groups says he is a big fan of PropTech - but it...

A conveyancer has contacted Estate Agent Today suggesting that the Simplify Group IT data crisis could be the death knell for the company...

With the conveyancing crisis at the Simplify Group now approaching two weeks old, it appears Purplebricks has been the worst affected...

The governing council of the Royal Institution of Chartered Surveyors has issued a public apology to the whistle blowers whose actions...

An estate agency has apologised unreservedly for “most regrettable” comments made by two members of staff who described a vendor’s property...

An online agency has apologised to a single mother who felt pressured into allowing viewings of a property she was renting. Local media in...

An estate agency has issued an abject apology for calling the Covid pandemic “a blessing in disguise.” There was a huge social...

Dominic Cummings has been at worst a cause of huge anger to a nation that’s already extremely anxious. At best, he’s been...

Over the last few years, there have been a number of high-profile court cases in which renters took action against letting...

We live in uncertain times. That I do not need to say to anybody. I am writing this piece aboard my...

The new housing minister has admitted that her party has tried to “put a lid” on house price rises and has...

The minister at the centre of reforms to the estate and lettings industry sector has apologised for what she calls “inappropriate...

A branch of the Haart estate agency is reported to have apologised to Purplebricks for claiming that the hybrid agency was...

And so concludes another party conference season.  We’ve followed the great and the good (both terms are debatable) around Torbay, Bournemouth,...

Savills has apologised to a potential client who accidentally received emails between agents saying one was “lumbered” with an enquiry about...

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

There has been a fierce attack on failed conveyancing portal Veyo, in the form of an open letter from one of the...