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Byron Manning

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my expertise in the industry

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The only sensible stance to take in the argument involving high street (or "traditional") estate agents versus the on-line alternative is that neither extreme can claim superiority. It seems obvious that a mix of the two is the way forward - maximising the experience and accountability of the former with the flexibility and cost-effectiveness of the latter. All the polemic the on-line agents spout just makes them sound like petulant children - noise created strategically as a diversion from their own "teething troubles" and short-fallings. In comparison, high street agents on the whole seem to keep a dignified silence, safe in the knowledge that they are secure in their area and that there will always be clients who prefer to deal with a human being on a more conventional basis. On-line agency fees continue to be advertised in a selective fashion - quoting average savings based on examples gleaned from one of London's biggest agencies - but then applying this data to the entire UK market. Some have been reprimanded but the lies are already out there, so what do they care? Ultimately, the truth will come out and people will make their own informed decisions. My clients buy into me and they happily pay their bills because they can see the work involved and they appreciate the treatment they received throughout the process. They may have been able to achieve their sale via an on-line alternative but if they couldn't do their own viewings they would have ended up paying a very similar fee. You get what you pay for and I offer far more than any of the on-line agencies operating around here - especially when it comes down to crucial sales progression - any numpty can bang a sign outside a property, process an offer and send out a generic letter, but what about the REAL work of making sure it's a tenable deal and actually guiding it over the line to completion? This is not a "one size fits all" situation. People are different and what suits one may not suit another. If these on-line agencies best attempt at establishing themselves is based on slagging off traditional agents I don't fancy their chances of survival. How about selling yourself on quality? That's what we do and we've been here for a long time. Sweeping generalisations based on one agent not returning a call do not represent the entire high-street based industry. That's just stupid.

From: Byron Manning 23 November 2016 13:43 PM

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