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Alex Sullivan

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Hi Terence, It's not our intention to "slag off" high street estate agents - as I've said in the article, we're well aware that great ones exist, it would be ridiculous to say that they're all bad. I started my sales career as an estate agent - my boss, Michael Donnachie, is the single best estate agent I have ever known. He gave me a break and taught me what I know. So I am aware that there are amazing agents out there. I want to make moving home enjoyable, not rid the world of estate agents. Like any industry, there are good people and bad, but respected sources tell us that customers, in general, don't value the service and are underwhelmed by the experience. We believe that we are able to improve that journey through lower pricing, better technology, and a restructured service model. Who says? Our customers, whose stories we share on our website. I can't speak for the reviews that out online competitors use, but I guarantee that ours are completely unfiltered. The whole model would fall down if they weren't, because those reviews are what tell us if a Guru has or hasn't looked after the customer well. We're not trying to hide the fact that many of our Gurus used to be high street estate agents - others were chartered surveyors, conveyancers and more. They all have lots of experience and are very passionate. Again, all of their stories are told on our website. I care about making life better for those great estate agents I mentioned earlier. With us, they can earn more and work less, as well as having a stake in our success.

From: Alex Sullivan 06 April 2016 12:13 PM

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