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Clare Butcher
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Hi all. I have to say that my experience of both conveyancers and agents is mixed. I am a solicitor, by the way. Some conveyancers are very proactive and take a really keen interest in meeting a client's expectations and some are not. Likewise some agents really push matters through for a client and work in tandem with the proactive conveyancer to muddle through any issues that there. Some do not. The truth is that conveyancing is not a simple process. Some may try to make so by saying to the client that it can be pushed through as quickly and painlessly as possible. However, in the end, whoever has said to the client that it will be "straight forward if you use 'our panel conveyancer" or "you will get a better service from us than you will from any conveyancer that the estate agent has recommended you to use" are just asking for trouble, really. The client starts out with all the highest of expectations and is disappointed when it does not go the way they were told it would sometimes. Don't we think it is time that we really faced up to the fact that we really do not know whether a matter will run smoothly through to a conclusion? Some cases (not many) will go like this. However, in the main there will be a defective lease to vary or a extension which has been knocked down without the consent of the freeholder to deal with around every corner. May be it is time we stopped blaming each other and stood shoulder to shoulder to help each other through these difficult cases. If the recommendation of the CA can help us achieve that, I am all for it!
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25 February 2016 10:17 AM
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From: Clare Butcher
25 February 2016 10:17 AM