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Jim Manlove

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Graham takes the point of view of a very experienced agent with a deep knowledge of property matters. That isn't always representative of the agent dealing with the post agreement, pre-signing period of the sale. I have often seen "junior" staff ringing a conveyancer to ask "how's it going?" and then not really grasping the answer. It is frustrating for the agent not to be able to contact the conveyancer to either provide assistance or just to be get informed, but often it is nothing more than agents commission chasing because of pressure from above. I've know several managers who delegate sales chasing when they should really be utilizing their own knowledge and experience to help matters. Shouting across an office "why hasn't this exchanged yet" is a good example. Conveyancers need to understand when agents can be a useful tool to get certain things done, such as phoning a Local Authority and sitting on hold for half an hour, but unless the agent has a proper grasp of what can actually delay the process, the conversation may not be terrible productive.

From: Jim Manlove 24 February 2016 13:17 PM

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