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My property was for sale with online agent YOPA when a potential buyer registered with YOPA and viewed the house in March. He didn’t have the funds yet and made no offer. In April I was approached by GOTO online auctions and I agreed to a 90 day MMA auction period. During this period, the buyer who had viewed in March made an offer via YOPA, which I ignored as GOTO had sole selling rights. The offer was below the reserve price and I knew he didn’t have the funds to buy within the auction timeframe. After the 90 day auction period ended, he made another offer through YOPA which I accepted. He is now being hounded by GOTO for a “buyers fee” of £6300 despite the fact that GOTO did not introduce him, he made no auction bid and his offer was not accepted during the auction period. GOTO are claiming that my buyer “had dealings” with them during the auction period because they had a telephone conversation with him. He never signed a contract with GOTO. They cold-called him (using his number supplied in breach of their privacy policy by YOPA) to try to persuade him to make a bid. GOTO regard this cold-call as evidence of a relationship that entitles them to the buyer’s fee. GOTO bungled the entire auction process from the start, they even used the “register of title” and the “title plan” from a completely different property in the auction documents! Their behavior has been disgraceful.
From:
nick chapman
07 September 2020 10:24 AM
My property was for sale with online agent YOPA when a potential buyer registered with YOPA and viewed the house in March. He didn’t have the funds yet and made no offer. In April I was approached by GOTO online auctions and I agreed to a 90 day MMA auction period. During this period, the buyer who had viewed in March made an offer via YOPA, which I ignored as GOTO had sole selling rights. The offer was below the reserve price and I knew he didn’t have the funds to buy within the auction timeframe. After the 90 day auction period ended, he made another offer through YOPA which I accepted. He is now being hounded by GOTO for a “buyers fee” of £6300 despite the fact that GOTO did not introduce him, he made no auction bid and his offer was not accepted during the auction period. GOTO are claiming that my buyer “had dealings” with them during the auction period because they had a telephone conversation with him. He never signed a contract with GOTO. They cold-called him (using his number supplied in breach of their privacy policy by YOPA) to try to persuade him to make a bid. GOTO regard this cold-call as evidence of a relationship that entitles them to the buyer’s fee. GOTO bungled the entire auction process from the start, they even used the “register of title” and the “title plan” from a completely different property in the auction documents! Their behavior has been disgraceful.
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07 September 2020 06:23 AM
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From: nick chapman
07 September 2020 10:24 AM
From: nick chapman
07 September 2020 06:23 AM