x

Joshua Offer

1436 Profile Views

About Me

my expertise in the industry

Joshua's Recent Activity

I second this. My experience exactly. We get so much business from online agents because their back end is so poor. Even the Purple Bricks 'hybrid' model is nonsense. I've been involved in loads of chains where no one seems to be able to get hold of them to ask simple questions. I'll be worried if/when they get their customer service on point. Little evidence of that so far.

From: Joshua Offer 16 December 2015 15:44 PM

I'm not worried in the slightest by their 'rise'. I haven't directly sold or let through Purple Bricks but I have been involved with quite a few chains with them. My experience is this: If you have the perfect house, your paperwork is absolutely spot on, no other part of the chain has any questions and you are happy to do a lot of the work yourself then they work fine. 99% of the time their back office and sales progression is so poor that many people wish they hadn't bothered in the first place. Their cheap fees suddenly look very expensive when you consider how much work they are doing and how much hand holding most sales need. They can't hold a candle to any high street agent with a phone and 30 mins a day to spare chasing everything. In short; they are going to have to get so much better on the back end. Decent agents needn't worry.

From: Joshua Offer 16 December 2015 15:38 PM

Breaking News