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Roger Wikinson
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Roger Wikinson
The level of ignorance and or blatant disregard here for Government advice on home moving during the coronavirus (Covid-19) outbreak is astonishing and frankly a sad indictment, it appears, of too many agents. The guidance - published for the benefit of everyone's safety - is clear and unequivocal. Either this agent is ignorant of the guidance or is choosing to disregard them. Either way, it raises a question mark over which other elements of the guidance notes (last updated on the 21st of May and well publicised throughout the sector) the agency may also be choosing to ignore. There are numerous mentions in the notes of the importance of virtual viewings: "viewings should be done virtually wherever this is possible and property agents should help you to do this". "To help prevent the spread of infection, we encourage people to do the majority of their property searching online; for example only physically viewing those properties which you believe you are most likely to want to move into". "People should use virtual viewings before visiting properties in person where possible, in order to minimise public health risks. If any member of either the household being viewed, or the household undertaking" "We encourage people to do their property searching online wherever possible. Initial viewings should be done virtually wherever this is possible and physical viewings should only be conducted where buyers are seriously considering making an offer on a property". "To support this, agents may ask home occupiers to conduct virtual viewings. This will help reduce the number of properties people need to visit before finding their future home" "Prospective purchasers may wish to visit a property again once they have agreed a sale, for example to measure up. Where this has been agreed to, the above advice on prioritising virtual visits, hygiene measures, maintaining social distancing at all times and mitigating contact where possible should be followed". "Agents should strongly encourage clients to view properties virtually in the first instance and then only physically inspect properties which they have a strong interest in". Aside of the above, virtual viewings help greatly with the marketing and selling process. Anyone suggesting that they are a substitute for actual viewings and comparing them to other kinds of online sales, clearly, doesn't understand their real purpose and value to their clients, their customers or their staff.

From: Roger Wikinson 19 June 2020 09:34 AM

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