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Liz Jeffery

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Not surprised that Rightmove don't seem to understand the questions!

From: Liz Jeffery 10 December 2019 09:24 AM

Interesting reading, thank you everyone! We are a single branch based in Kent in a very competitive market place. We only use RM for sales our rate is £915 +VAT it's gone up 24% in the three years we have been trading. Zoopla £415 + VAT OTM we are currently negotiating with. I believe the days are numbered for portals, more and more people are turning to other methods to buy and sell their homes, we were working on an exit strategy anyway but the current round of increases and the complete disregard of my challenge of the increases or to enter into discussions with the FIA has meant that we will be parting company next year.

From: Liz Jeffery 18 November 2019 09:14 AM

We are members of the FIA and are one of the ones considering leaving. We had a very long discussion with RM yesterday where I asked how they can justify a 14% increase, in a shrinking market when I've had no account manager this year (despite repeated requests for one) and leads are down? The answer is, we are on the basic package and that's how much our fee is going up. I have tried repeatedly to escalate my concerns regarding fees, both now and earlier this year and can get no one to talk to me. It's this arrogance that I'm finding especially frustrating, they have lost my customer loyalty which is sad. Given that I'm quite vocal about my thoughts that the days of the portals are numbered anyway now is not the time for Rightmove to continue this practice of forcing fee increases onto small independent agents

From: Liz Jeffery 12 November 2019 09:25 AM

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