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One in 10 sellers guilty of trying to avoid fees, some agents report

Some agents say they have as many as one in 10 vendors taking their properties off the market and seeking to sell either privately or via another agent, and then trying to avoid fees to the original firm commissioned.

Amber Golding, national accounts manager at MIL Outsource - which operates a monitoring, investigation and litigation service to recover lost fees for agents - says her company’s study suggests that some agents suffer this in as many as one in 10 instances.

The problem fo agents is compounded, she says, because many transactions then happen without the first agency realising, unless they have a routine and staff time to check on HM Land Registry records. 


MIL Outsource, which is regulated by the Financial Conduct Authority, says the agency industry loses some £4 billion a year in lost fees because of avoidance by sellers. 

Golding makes the revelation in a video interview for Estate Agent Today with Angels Media’s Lee Dahill; she says the problem has worsened over the past two years as agents have been so tied up with transactions that carried on to completion, they have overlooked those abortive deals which may have then completed via a private sale or a rival agency.

You can see the brief under-five-minutes interview below, exclusively for EAT readers.

  • Chris Arnold

    Find better clients.

  • Ed Mead

    Not sure £4bn is right - even if it’s accurate it’s out by a factor of ten. If it’s really MIL’s claim I’d be a bit concerned?


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