A High Street estate agent on Merseyside has criticised online rivals for creating nightmares for vendors who are then obliged to switch to traditional firms.
Berkeley Shaw managing director John Baybut, quoted on the Business Daily news website, says sellers have been forced to move from online to traditional firms after receiving poor service.
He says: “Increasingly we are seeing disappointed sellers who are coming through our doors with nightmare stories of really poor service from online-only estate agents.
“Sellers are lured into the online-only estate agents by the low fees but what they get in return is a detached service from agents who are uncontactable when they are needed most.
“These horror stories are a recurring theme when it comes to selling most people’s biggest asset, experienced staff and local knowledge are absolutely paramount to ensuring the best possible results.
“We have a track record of adding value and securing the highest price for our clients and we do so as a result of our knowledge and understanding of the area in which we operate.”
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