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Graham Awards


Agency proud of hiring key staff with no industry experience

A long-standing agency says it’s proud that some of its most successful recent recruits have absolutely no industry experience.

Felicity J Lord in London has five new starters who have switched careers due to the Covid pandemic. 

Group managing director Antony Lark says: “Bringing people with talent from other sectors into our industry is something we pride ourselves on and are passionate about. 


“Some of our best performers joined us with no experience and developed their careers with us and we are always keen to hear from people who feel they have something to contribute to estate agency.”

The new starters have different backgrounds from hospitality to the travel industry, but have all decided to try sales and lettings.

Lucy White, previously a Selfridges sales assistant, and Olivia Salter, an executive at an events company, are now with the Clerkenwell branch as a Negotiator and Property Manager, while Radoslaw Pekala, a former travel agent, is now based at Canary Wharf as a Negotiator.

Sade Salau, with a hospitality background, operates out of Greenwich as a Negotiator, and Victoria Collins - a former airline cabin crew member - is at Blackheath as a Branch Partner, having past estate agency working.

Anthony Szabo, Felicity J Lord Area Director, says: “While Covid has had a terrible impact on so many people, it has also introduced a new group of people to the world of estate agency and lettings.

“We have found their arrival in our branches has had an incredible impact because customer service seems ingrained at their core, and I would like to doff my cap to all those people who’ve sought a new career out of adversity.”

What some of the new recruits say:

- “During my time in Selfridges, I gained confidence very quickly as I was working with new people consistently. I am also used to working with high end clients which made the transition easier. I have found the transition of skills from my previous industry successful so far.”

- “I was made redundant from my last job and I’m so glad I was able to see the potential in the property industry and can use my customer service experience in a new role I enjoy.”

- “I worked in all cabins from upper class to economy and met many different people. The skill of talking to people is equally essential when you’re out visiting properties or speaking to customers on the phone.”

  • Theodor Cable

    So - Let's hand over the keys of a full Airbus 380 to a 17 year old kid who used to do a paper round.
    That'll work I am sure.

  • Roger  Mellie

    We saw the same situation after the 2009 banking crisis. The talent pool was deep with a cadre of qualified, educated, and intelligent workers. Eventually, as the economy returned to normal those sturdy custodians of estate agency, who had lifted us all up to be better than we'd ever hoped to be, returned back to the industries they came from, and we, as estate agents were back to the tombola hoping to find anyone with at least 1 GSCE.

  • Matthew Gardiner Legge

    Mean and negative comments. Estate agency is not rocket science but it does require people with integrity, honesty, personality, common sense and the ability to speak and write in grown up sentences. Surround those people with experienced professionals and you'll have great estate agents in no time. Well done Felicity J Lord!

  • Paul Singleton

    Recruiting from estate agency background has its issues too, poor habits and "I've always done it like that" can often be worse. At least you start with a clean slate with non agency recruits.


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