By using this website, you agree to our use of cookies to enhance your experience.
Graham Awards


Agents’ fees to Rightmove soar as portal enjoys record performance

Rightmove has reported a dramatic bounce back in its fortunes - and it’s making more money from agents even than before the pandemic.

Today’s half-year performance figures obviously show significant improvements on the position this time last year after the pandemic hit, the housing market had been closed and the portal had reduced its fees.

However, today’s figures show significantly higher profits than in 2019 - long before the pandemic hit the property sector.


Rightmove this morning says:

- the key Average Revenue Per Advertiser (the amount paid by the average agent) is up 63 per cent to £1,163 per month - in 2020 when fees were reduced it was just £712 while in 2019 it was £1,077;

- relative to June 2019, Agency ARPA is up by £107 (11 per cent);

- membership numbers (the number of agents and developers advertising) are broadly flat since the start of the year at 19,116. There’s been a small rise of 130 agent branches to 16,052; there’s been a drop of 211 New Homes developments; 

- revenue up 58 per cent on 2020 and up 4 per cent on 2019 “due to growth in Agency and Other revenues, partially offset by a decline in New Homes revenues”

- operating profit is £114.9m, up 86 per cent on 2020 and up 6 per cent on 2019.

In terms of visits to the portal, Rightmove claims that its position as “the place home-hunters turn to first” was further strengthened, with market share of time on portals at 90 per cent. Time on site averaged 1.7 billion minutes per month over the half year period - compared with 1.1 billion for the same periods of 2020 and 2019. 

Site visits to Rightmove of 1.4 billion during the first half year of 2021 are 54 per cent up even on 2019 figures.


Rightmove's chief executive Peter Brooks-Johnson says: “The first half of 2021 brought further lockdowns, instilling in many a desire or motivation to move home, and the nation relied on us to help them to find their new life, with a record 10.4bn minutes spent searching and researching on Rightmove. The innovation we have delivered to help home-hunters find their happy, despite the restrictions, have been well used - with 200,000 video viewings and 160,000 rental viewing appointments made on the platform.

"Our customers expect our platform to deliver the best exposure for their brand, extremely effective advertising, and to help them to grow their businesses. The strong take-up of our premium Optimiser 2020 package shows agents’ continued belief in the Rightmove platform, as they invest in our digital products and innovative algorithms to help them to identify more opportunities to succeed.

"Constantly innovating our platform and finding and developing the best people are at the heart of everything we do. We are committed to further increasing our diversity by promoting Rightmove roles to under-represented ethnic groups and the LGBTQ+ community, and we’ll continue to support all our people through our mental health and wellbeing programme.

"I’m excited about the range of our plans – including our new digital mortgage and rental journeys – as we continue to help to make home-moving easier in the UK.”

  • icon

    How much more rubbish can rightmove come out with. The fact is, they treated agents badly and were forced to reduce their fee; then thanks to the stamp duty cut, the market soared and so did buyer numbers and so what do rightmove do? claim it's down to their "innovations" (which are actually pretty useless).... how lame....oh and followed by a fee hike in due course.


    And yet agents won't leave the site.


    Bet you don't leave RM?

  • icon

    Rightmove have treated the agents that made them successful with contempt for years, i was one of the original agents that trialed their then unknown portal, hundreds of us promoted their product and in return they stiffed us at every opportunity, we only use zoopla now and have been very pleased with the result, especially the 30k we've saved by ditching RM, i certainly dont miss the 'ever so regular' calls from the 'fresh out of uni' account managers lecturing me on my business and the market and then hitting me with the inevitable fee hike...... look at the massive profits RM make - outrageous

  • Lenny White

    They're almost providing the evidence to the CMA themselves!!!

  • icon

    Agents complain about RM but refuse to act together and leave

  • Mark Walmsley

    In Warwickshire a local agent owned portal has been set up (sounds familiar Radar Homes, CWHomes etc) with an aim to improve leads and shift buyers from RM. When I last checked even the agents owing it have not ditched Rightmove. Until buyers find something better (marketing genius and unlimited budget for at least a decade) Rightmove will not be toppled. Buyers like it and tragically for us agents there is nothing that you can do to change that unless you’re wealthy enough to pick and choose your clients!

  • icon
    • N W
    • 30 July 2021 14:30 PM

    OTM was the solution at the time (Ill get my hard hat) but alas, when the opportunity was there too many ignored it.

    Hey Ho - Agents had the chance and as usual blew it in their squabbles, suspicions and dare i say it, lack of fore thought.....

    Ill get my coat!


    Dead right OTM is the answer, agents who use both RM and OTM are defeating the object they need to ditch RM I did years ago and my business has improved massively.

    Agents Only have themselves to blame.


Please login to comment

HBB Solutions HBB Solutions HBB Solutions
sign up