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HM Land Registry to accept only digital updates from next year

HM Land Registry will accept only digital register update applications from November 2022.

Most applications received currently are submitted as PDFs or scanned copies via the HM Land Revenue customer portal or business gateway platform; functionality has now been built within these to accept digital applications.

Instead of uploading PDFs or scans, the data is entered directly into the Registry’s systems and is automatically checked for errors against information held on the register as well as calculating the correct fee.

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The Registry says it’s worked with customers to develop these digital services and since testing began in April this year over 100,000 applications have been submitted. 

Chief land registrar and chief executive Simon Hayes adds: “By validating applications automatically prior to submission, the new process reduces errors, meaning fewer applications are sent back to our customers for clarification or more information, which is always a source of frustration for all involved. 

“For HMLR, elements of the caseworker review can be automated, speeding up or removing many of the manual tasks traditionally required to process an application, enabling quicker service times in the future. 

“By automating in this way we also free up our expert caseworkers to spend more time on complex cases, which will also benefit customers. We are currently seeing a 25 per cent drop in requisitions where digital applications are being used for charge/transfer and transfer-only applications – and we expect that to improve even further.”

 

 

The Registry’s announcement on the digitisation programme includes an endorsement from law firm Taylor Rose MW.

The firm’s Dawn Goodwin says: “It takes 10 minutes to complete an application. We used to generate the AP1s ourselves. Interestingly we don’t get requisitions for spelling errors now, which has taken a massive chunk of the requisitions away. That was always an issue, it [digital applications] has taken it away…It’s faster and so easy to use. The work of getting the application created and submitted is getting done more quickly.”

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