The Simplify Group’s latest statement on the ongoing IT problem suggests a gradual improvement in services to agents and other clients.
It was back on November 7 that a technical problem crashed most of the Simplify-owned conveyancer brands, including JS Law, DC Law and Advantage Property Lawyers as well as Premier Property Lawyers.
The new statement - posted yesterday - says:
“We are pleased to report that by the end of today (Monday 22nd November), the majority of our conveyancing colleagues will be back up and running on core systems, and actively working on cases.
“Our team, supported by external experts, has been working non-stop for the past two weeks to get our systems safely back up and running and to ensure we prioritise the most urgent cases, enabling clients to move.
“Over the coming days we will be reviewing next steps on cases and contacting all clients, on a prioritised basis, with more detailed updates as we move their cases forward towards exchange and completion.
“We very much regret any uncertainty and disruption that our clients and others have experienced over the past couple of weeks and now look forward to restoring confidence in our services as we progress their home-moves through to completion.
“If we have not already contacted you, please help us by completing the form here so that we can prioritise our response.
“Please note: Cook Taylor Woodhouse and Gordon Brown Law, who are both part of the Simplify group, operate on separate IT systems which have been entirely unaffected by this issue.”
There’s been no significant development following the start of a police investigation into what is now widely considered to be a ransomware attack on Simplify - although the exact cause of the problem has not been officially revealed.
Meanwhile the Council for Licensed Conveyancers says it cannot comment on the police probe but states: “The CLC has been monitoring the incident very closely to ensure that clients' interests are protected and we continue to do so.”