The ESTAS, which is fast establishing itself as a review platform as well as an awards network, has signed up the 49-branch Andrews Property Group.
David Westgate, Andrews chief executive, says: “We’ve taken part in The ESTAS Awards for the last three years now and I’ve seen how it helps to focus the branch teams on delivering excellent customer service. Committing to use the ESTAS review platform for our entire network was a natural progression.”
And he continues: “The customer has to be at the forefront of everything we do, every client facing member of staff now knows that the level of surface they provide could result in picking up an award at The ESTAS next May which is a great motivational tool.”
The relationship also incorporates all of Andrews’ mortgage advisors.
“With consumers having more choice than ever in which agent and model to choose from having proof of real experiences from recent previous customers is more influential than ever before, this is why we’re delighted to have an agency group of Andrews’ calibre onboard” explains Ben Marley, sales director at The ESTAS Group.
The ESTAS review platform powers The ESTAS Customer Service Awards which recognises the best agents, conveyancers and mortgage brokers to the residential property industry.
Winners are selected purely on the review scores from customers who have experienced the full service delivery. In turn, The ESTAS strict verification process includes a digital and human audit to ensure reviews are genuine.