The new Property Ombudsman taking over from October is Rebecca Marsh.
She is currently Chief Ombudsman at the Legal Ombudsman and was previously the Deputy Ombudsman and Executive Director of Operations and Investigations at the Parliamentary and Health Service Ombudsman.
She will take over from Katrine Sporle whose five-year contract ends in the autumn.
During Sporle’s term of office, TPO has dealt with an increase of enquiries of 87 per cent and an increase of formal complaints of 55 per cent demonstrating the increasing demand on the role as well as expansion of TPO’s jurisdictions.
Baroness Diana Warwick, chair of the TPO board, comments: "We are truly delighted to appoint Rebecca Marsh to this post. She has a breadth and depth of knowledge and experience of both the Ombudsman role and the sector. Rebecca’s appointment will enable The Property Ombudsman to continue to influence stakeholders and to raise standards in the industry.”